Enterprise Rent-A-Car

My girlfriend and I rented a car from Enterprise in Savannah, GA so we could take a drive up to Columbia, SC to visit our college friends. We picked up the car at their 500 Montgomery St. location in Savannah and started driving. Not even 15 minutes later, we were going about 60 miles an hour up highway 17 when the front driver’s side tire blew clean off the car and rolled into the woods. Luckily, I was able to get the car off to the side of the road without any issues, and a tow truck driver happened to pass by a few minutes later and gave us a replacement tire so we could drive back and swap out the car (because Enterprise decided to put a compressor in the spare tire compartment rather than the tire itself — thanks Enterprise!). It’s worth noting that when we initially rented the car, the clerk noted that the front driver’s side tire had some «cosmetic damage», but it was safe to drive. And if anything were to happen, I bought the insurance (lesson #2 — don’t buy the insurance).
We got to their Savannah airport location and asked to speak with their manager, who was a real winner. When we explained the situation to him, he flatly denied any responsibility and claimed that «tires blow off like that all the time». I’m no mechanic, but something tells me that’s a wildly inaccurate statement. Anyway, we finally managed to swap out the tricycle for a different car and went on our way.
When we returned the new car at the Charlotte airport, they asked us how our trip was. We explained to them that it wasn’t ideal, and they wiped the charges and apologized for the trouble. We were satisfied. At the time.
One month later, I’m staring at a bill for $ 1,112.31 because Enterprise’s totally non-​biased Damage Recovery Review found that I’m responsible for the damages to their vehicle. So much for that insurance I paid for.
So to summarize, Enterprise gave me an unsafe car that clearly hadn’t been properly inspected prior to renting it out, resulting in me having to steer a 3 wheeled car off to the side of the highway going 60mph, and because of my newfound ability to will tires to explode, I’m on the hook for $ 1,112.31 (which they shouldn’t hold their breath for, especially with air’s apparent tendency to explode at this company).
Do not rent cars from Enterprise Rent-​a-​Car.

I rented from them on two separate days. The first time, it took me 35 minutes to get the car, even though there was only one person ahead of me. When I asked why the delay, they said «there are only two of us today». The second time (two days later), they were again only 2. But this time I had the car in about 10 minutes, which is fine. But the car was quite dirty — they seem to have just sprayed the outside with water, and so I had to stop at a gas station and get towels to clean off the side view mirrors so that I could see. The interior was also dirty — goop from drinks around the console, and the windshield was so dirty inside that when the sun shown I could hardly see — a safety issue. I used them, twice, because they were just a 5 minute walk from my hotel, and because I usually find Enterprise a great company. Not this one. To the business: get organized. Prepare in advance for reserved customers (get the cars ready, clean them). If you are going to send an email to customers asking to be reviewed on multiple sites, be sure the customers are happy.

Called to make sure I would have a car and be picked up first thing in the morning, 8:30 a.m.Called and was told I’d have to wait no one was available to pick me up, I should have called earlier? They weren’t open, couldn’t call! That’s why I was asked to tell them when I wanted to be picked up. Good thing I didn’t have a flight to catch or something! No record of my request! Finally got there (nice young man that drove me), car was ready… walked around signed off on no scratches, etc. Got to hotel to pack and my husband who is tall, looked at the roof. It was all scratched up… called to report it. Report taken, no problem, but this location, especially the rude woman I dealt with was not what I expected from Enterprise. Not a good experience!

I don’t understand how this Enterprise has such good reviews. My husband and I had a terrible experience renting a car here. First, they offered to pick us up, then we waited over 40 minutes from our scheduled pick up time. Once we got to the Enterprise location, they didn’t have a car for us and said it would just be a few minutes until they got one from another location. We then waited another 45 minutes. I’m completely understanding of limited car availability at times at rental car locations, but what was most frustrating was that the branch manager, Molly, gave us nothing but excuses. As someone who has worked in the service industry for many years, I found her attitude and demeanor completely inappropriate and unacceptable. In my experience, a sincere apology with an effort to correct the issue would have gone a long way.

Outstanding customer service. We had originally set up a pickup place and time and our plans change a couple of times and this enterprise office treated us as if it was no problem to continue to change our plans and arrangements.
Can’t say enough good stuff about the office and the wonderful gal there who made us feel more than important.

We needed a car to drive to Charleston, SC, from Savannah. I had reserved a car from the downtown office and asked them to pick us up at our B&B in the historic district. The driver arrived promptly at the requested time and drove us to the office, where the paperwork was completed and we were on our way within a few minutes. The mid size car we rented had only 2K miles, was clean, and reliable. When we dropped the car off in Charleston the next day, we were again offered a ride to our accommodations, which we didn’t need. I don’t rent cars very often, but certainly liked the service we received, particularly the pick-​up/​drop-​off service.

What a refreshing experience. After a long, problem filled day of travel, Yolanda and Joe (employees working at the counter) as well as the lady assisting in the parking lot, were a welcomed surprise. Top notch, efficient service were provided by two friendly employees. Each year we fly to Savannah and each year we rent from Enterprise… Because of experiences like this, we will continue to do business with this company.

The location is on the edge of town, therefore its a decent walk from most hotels, but hey at least there is a rent-​a-​car in town.
When we came to pick up and drop off our car, the place had a few customers before us, therefore there was a bit of a wait, but it just means they have business, so good for them!
Four stars because just like most car rentals place, this place is closed on Sunday’s, which messed up our plans a bit, but all well.
Our car was great, along with the price. And although the workers were busy, they were still very friendly.

Very friendly service, clean car. We came back late from Charleston, SC and the lady at the front desk said to leave to car outside and to put the keys in the drop box — which was nice for us since we really didn’t have time to deliver it the next day during business hours.

Rented a car for total of 2 hours to drive to charleston. The guy upgraded the car for free. It still cost over $ 80 for 2 hours but staff was nice.

Had the opportunity to rent a car from Enterprise and it was awesome. A phone call to the 800# and a quick call to the local office to coordinte a pick-​up at my Hotel. Molly was very helpful and professional. All the staff, Glen and Scott were very helpful and kind. What a great experience!