Town Fair Tire

After calling 10+ mechanics in the area trying to get a solid price estimate on snow tire installation I have these guys a shot. They were the first and only ones to give me a set number on the 4 tires plus labor. They were also nice enough to special order the specific set I wanted and price match the price another online site had them listed for.
Instal was very quick maybe an hour tops. One of the guys told me about a small problem I should get checked out and they were also nice enough to wrap my old tires in bags and put them in my car for me.
Definitely would do business with this location again.

Poor quality cheap house brand tires. Ntb has a better selection and a better tire for the same price.

Recently I noticed my tires were getting close to need some servicing. I called the store to ask about pricing, options, packages (if any) and even some recommendations. I wasn’t sure what would be best for my car considering the amount of driving I do. I was very fortunate to speak with Joe who did not put me on hold a million times, answered my questions without talking down to me, did not r us me through my questions, and overall made me feel like I was the only customer he was assisting. When it’s time for my tires to be serviced and an alignment I’ll be coming in to meet the face behind the voice. Nice to see real customer service still exists.

If it were possible to give minus stars, that would be my choice. Promised tires at a specific time and day, and low and behold, not there! Come back this afternoon and they’ll definitely be there — I don’t think so, Bucko. My time and fuel is worth $$ too.
I’ll but a new car before I return to this screw-​up palace for tire replacement.

I’d like to update my initial one star review after a recent tire issue with a pothole. Back when I experienced terrible service from TFT (see previous review) a service representative reached out to me to try and rectify the situation. At that time I was so disgusted with TFT that I wanted nothing else to do with them.
I contacted this representative shortly after I ruined a tire hitting a bad pothole. My coverage for this tire did not include a road hazard warranty so I was going to have to pay for a new tire out of pocket. But after speaking with the service rep I was accommodated for the replacement tire.
The whole situation with terrible service and poor professionalism with my initial visit is inexcusable. Although I have to give them credit for identifying the situation when it occurred and attempting to resolve it. As they did here, TFT is willing to work with you if you have issues with products and services.

I was wondering why this place went from 1 star to 3 stars. Thank Unilocal and their «Recommendation Software» to remove bad reviews so businesses will continue to purchase ads. Simply put, its called manipulating data. I will rephrase this review so hopefully it «makes the cut». I had 4 tires replaced. They snapped off my rim locks and it took literally over a month between them and a dealership to fix the situation while they had my car. Mind you I’ve never had a problem before. When I got the car back I noticed the majority of my chrome lug nuts were missing and replaced with nuts that looked like they were from a used hardware section. I brought it to the managers attention and he says, Ill never forget this btw, «oh they’re cheap you can pick them up at an auto store». That should say a lot. Come to find out, their cheap prices are not so cheap. They charged me $ 220 per tire on sale. I just swapped one out at another tire shop for $ 186. Makes sense.

Good selection, some rebates, online tire selector accoring to your model and online reservations… No frills get it done…

Wow. I was really impressed by the crew at Towne Fair Saugus today.
I had ordered two tires online on their website and had an appointment to have them installed today. When I got there Ryan, the manager, came out to look at my car and told me the tires I was going to replace still had good tread on them. He suggested that they rotate them to the back to improve traction. They performed this service for me in about 15 minutes. I’m a repeat customer — I’ve have taken other cars there and will continue to get my tires from them because Ryan will be honest with me about what I need and won’t try to oversell. When it comes time to have these replaced you can bet I’ll be back.

The only place for tires. Best prices out there. Trust me, I am one of those guys that shop around for 2 weeks before buy anything. Service was excellent. They even allowed me to break the tire job in two parts. I had to do front wheel bearings, but the snow was coming and I didnt want to take any chance. They put the tires for me, I went to my mechanic fixed my car and the following week I came back for the FREE alignment. ever since I have bot 2 additional sets of tires and used them on numerous occasions. Special thanks to Ryan and Anthony for their great services. They did not try to sell me anything I didnt need, like some other shops will do.
I will do business with them again.

i bought two new front tires on dec 30^th from the town fair tire in saugus MA. my wait time was estimated at an hour, but in actuality, was 3 hours. i watched 4 people who came in and paid after me (who did not have appointments) get serviced before my car was even taken back to be worked on.
the salesman tried to trick me into an additional $ 49.99 alignment and made it sound like i wasn’t getting a free front end alignment (which is included in a 2+ tire purchase). the $ 49 was for a rear end alignment. he kept saying, «i wouldn’t want a girl like you to be alone on the road if something happened.» typical sexist mechanic crap.
after 2 ½ hrs of waiting, i went up to the desk to ask what was going on with my car. another salesperson said to the guy who originally rang me up, «her car should be done man. go in the back and tell them to quit fu*king around.» the salespeople at this location are rude. there are way too many people working there who stand around doing nothing, all while lying to customers about their wait time. i was told then that it would be «any minute now.» turns out, a minute to them means an additional ½ hour.
6 days later, i noticed my car was pulling to the left, but the tire wasn’t flat. at 3 am, while driving home on 93 north from my second job, the brand new front drivers side tire blew out. 6 days. 6 days?!
when i returned to town fair tire on monday jan 6^th to get a replacement tire, the salesman didn’t bother to apologize, instead and told me that he’s had customers blow a tire out hours after leaving, and 6 days wasn’t terrible. he «felt bad» for my situation, so he wouldn’t charge me the installation fee, even though i was covered under the guarantee. i then waited 2 ½ hours for one tire to be replaced.
they are closed on sundays. they also don’t bother to put paper down on your seat or floor, so i had to clean grease off of my light grey interior seats and my car mats are still stained.
they claim that their technicians are all ASE certified, but i have serious doubts that any are. i took my car to get checked out at my mechanic after they put the replacement tire on. my mechanic said that they didn’t align it properly and fixed their mistake for free. scare tactics, shoddy work, and cheap tires.
i will never trust town fair tire with my car again. don’t waste your time and money here.

I came in last minute before a road trip hoping by chance they would have a discontinued tire. As it happens they did. They also had quite a long wait, rather than have me wait, They suggested I leave the rim and come back the next morning to have it quickly put on the truck. Nick was extremely helpful.

I booked an appointment for 1030 today yesterday evening. Yesterday I was assured everything was all set. I arrived today at 1020, handed off my keys and was confirmed as having a 1030 appointment. Two and a quarter hours later, my car unmoved from since I’d parked it, I asked for my keys back. I was told they had no record of me making the appointment and were unable to find my keys.
Fucking wonderful. What a great way to spend most of my day off.
After about ten minutes of searching they found the keys (left out loose on a random hook rather than in an invoice binder) and I fucked off never to return. Unless I hear news that the building’s on fire in which case I’d come back just to watch this hellhole burn to the ground, obstruct the fire department from putting out the blaze and maybe if I’m feeling charitable I’ll piss on the ashes.
Still need a new tire!

The only reason I am not giving them 5 stars has to do with the setup of the building. Not really their fault, because it is an old Corvette dealership so that was probably the makeup. However, could use better system for parking, etc. My tire had the slowest leak known to mankind for the past year, and finally had the chance to get it over there. First the rep came out the my car to check the tire and mileage. Very courteous. Told me about an hour, took 45 minutes. They figured out the problem and fixed it, no BS. All tires filled to exact same pressure, no less no more. Total bill $ 4.20.

Be prepared to wait, and wait, and wait and wait. I went in to get a tire changed and it took over 2 hours. Ive been to Sullivan and they are much faster and get you out in about an hour. If possible, have someone follow you there and drop your car off. They didn’t even take the car into the bay for atleast an hour. Most of the sales guys were lounging around, chit chatting, and fooling around. The techs seemed to move real slow– I saw about 4 bays open but only 1 or 2 cars being worked on. I really only saw about 2 out of 12 employees in there that were professional and cared about the customers. Thats the problem when you hire mostly kids/​teenagers to run the shop. The only reason for 2 stars is because they do offer competitive pricing and free flat repair and summer/​winter changeovers. But next time i would probably go to Sullivan, pay the $ 20 bucks to have the tire mounted and be out of there in 45 minutes.

I went in today, super frustrated after a blowout, an they were extremely helpful. They had the new tire on in about an hour (I expected longer, as it was a Saturday).
I went in today, super frustrated after a blowout, an they were extremely helpful. They had the new tire on in about an hour (I expected longer, as it was a Saturday).

Frigging Brutal… Worst customer service ever. Guy at front counter was actually telling customers he wanted to go home, while talking on his cell phone and texting. They left me waiting for over an hour after my truck had been done. Never said «hey buddy, why are you still sitting there, your truck is all set». There was a line out the door and nobody was helping. Employees would come out from the back, see the line and turn around. WTF… I’m sure there are people out there who would appreciate those jobs. Complete Fail.

I wish I could not check any stars. They’re terrible. Full of excuses and B.S. Trust me. Do yourself a favor and go to Sullivan Tire.

It took them 2 hours and 15 minutes to replace 2 tires.
I came in with 3 hubcaps. I left with 2. The genius sales rep accused me of lying about having 3… but his coworker had suggested earlier that i go to autozome to replace the ONE MISSING– not TWO. Really– calling me a liar! And the customer service award goes to…
The manager was supposed to call me regarding this and didn’t. I kept calling and he kept ‘being with a customer’. In the end I decided it wasn’t worth my time dealing with this group of high school dropouts and decided just to forget out it.
The place sucks. Do not go here.