Sears Auto Center

I couldn’t believe the service I received at Sears Auto Center today. I go in periodically for car services and, typically, never have issues. The counter staff ignored me for about 20 minutes before helping me and clearly weren’t busy at the time. I was passed off to several members before they took down my information. I was only in for an oil change, so the time quoted (1 Hour — 1.5 Hours) was reasonable considering the few cars ahead of me in line.
Fast forward 2 full hours later and I’m getting frustrated because there was no way the cars in front of me were taking that long. After several laps around the building, I went in to see their workers lounging around and chatting — totally ignoring the several upset customers who were waiting for their cars to be finished. My car was up on the lift and didn’t come down for another 30 minutes. Once it came down I watched them check everything and pull it up front.
Here’s the kicker… I went up to the desk to pay and they charged me a full $ 20 over what it was supposed to be. What the heck? They quoted me $ 80+ for an oil change when all I wanted was the most simple change they had for around $ 30 – 40. They proceeded to tell me that my car needed a high quality filter that cost me an extra $ 15 – 20 and they gave me a higher quality oil without checking first. That was completely ridiculous. I gave them a coupon and they claim to have already provided it on my receipt when they clearly didn’t, so I demanded to see the receipt. He printed a new one WITH the coupon and it brought the total down to $ 60, so they tried to screw me out of my $ 20. I was able to use Shop Your Way rewards points and bring the total down to $ 49.99 after quite a bit of argument with the man helping me.
After paying, I went to find my car and they pointed me towards the opposite lot my car was in when I could clearly see it outside. I walked out the front door and got in only to find that my car was FILLED with receipts that were folded neatly in my glove box. What does this mean? Right! They went through my glove box which they had absolutely NO reason to do. Luckily I never keep valuables in my car, so they didn’t find anything. The wheel was covered in dirt and grime and so was the dashboard. They could have at least done the courtesy of cleaning up after themselves and included it in their service charge.
I will never be returning to the Sears Auto Center again. It was such a big disappointment that the convenient location isn’t even worth it. Make sure to double-​check your receipt because they will try to screw you out of any extra money they can.

went there two days ago for a battery, service was pretty good took about an hour and a half with no appointment so it seemed reasonable, guy behind counter was a little annoying, tried to charge me more than i was quoted on line, i even showed him the quote on my phone and he still tried to charge me more, i ended up paying the quote plus 5 dollars which i was ok with. the guy that installed my battery was really nice, i was hanging around outside and he took the time to show me a few items that i should address soon on my truck without any pressure which i thought was cool.

I scheduled an appointment at 1 pm for an oil change and balancing of 2 front tires, brought the car 20 min prior to the appointment time so at 12:40pm I was here. Left the car and went out to get food at the nearby mall. Came back to find that they brought the car in the garage, but not a single soul is working on it. Went to talk to the clerk up front about it and he actually got someone to start working on the car at 2:10pm (AN HOUR AND A HALF SINCE I GOT HERE AND AN HOUR TEN AFTER MY APPOINTMENT TIME). Saw car being pulled out of the garage waited for another 15 minutes and no one told me it was done, so I went up front to see what is going on. Up front the guy tells me it is done. So I got my car out at 3:40.

This Sears location has the Valvoline people take care of oil changes, and they were less than impressive. They changed the oil but did NOT top off any fluids, which is part of their service. The power steering fluid, anti freeze, and windshield washer fluid were all not checked or filled. They were all low, as I discovered the next day. Less than impressive service. I doubt I will be back anytime soon.

Bad Service. Sears Auto is not what it used to be. I bought the top of the line Sears Die Hard Platinum Series Battery for $ 250 just 20 months ago. It came with a 4 year warranty. The salesman talked me into buying this really expensive battery because he said it was perfect for my classic car which I don’t drive all the time. My car sat for a while and the battery died. Not surprising. I got it jumped and drove for a while. Battery died again. I took it to Sears to check Spent 5 hours there on a Saturday. When they charged it back up, it got really hot, so hot the mechanic could not handle it. Had to wait an hour for it to cool down Manager insisted the battery was fine and my car may have an electrical problem. Battery was not even in the car when they were charging it. I asked him if he could check out the electrical system and he said Sears no longer worked on electrical systems. I had AAA tow the car to my mechanic. He checked out the electrical system and said everything was fine, but he said the battery lost half its charge in 48 hours. When he put it on a trickle charge, he said it got really hot. I drove the car home and the battery died two days later. I will never buy another Sears product again and am telling all of my friends and family about this experience. Its a shame to see a great American brand like Sears end up like this. I am going to NTB for a new battery.

Perfect experience. Went in to get a tire swapped out after I ran super hard into a curb… efficient check in process, everything explained to me well, done in an hour and a half or so. Fair prices, all good stuff.

Stay away stay far away from this Sears auto center. Wow! The service. Wow! The technicians. This by far has to be the worst place to buy tires and anything else for that matter; not going to get into details because the f-​bombs would start dropping but I can say this, stay away!
Big fat zero stars for me.

THEY DISTROYED MY ENGINE. I took my car there for an OIL change and my engine burned/​died. they put the wrong filter, or didn’t put one at all… the case is that the engine stopped working, and when they opened to see what happened, the filter for the oil had fallen! and even though they knew it was them the only people that touched my car, Sears insurance said «you have no way to prove it» so I got STUCK with HAVING TO BUY A NEW ENGINE FOR MY MAZDA 2012 car. NEVER EVER BRING YOUR CAR here, they WILL mess up your car sooner or later.

I came in for routine oil change. My appointment was at 11. I got a call at 12:30 to say I needed rotors and break pads. They were annoyed I wanted them to show me what I needed done and why so I could make an educated confident decision to have the work done. It took them over 4 hours to change the rotors and break pads and do an oil change. I hope the quality of the work stands up over time.
I would not recommend Sears Auto Center. Slow and poor customer service.

Can I give them ZERO stars!!! Ive been going here for years to have my snow tires mounted each winter. Boy have they gone downhill. DO NOT GO HERE EVER! I had to go back 4 times! Waited over 12 hours total! First they put my 4 snows on… after telling me it would take 1.5 hours it took 3.5 hours! They sent me on my way and the car was hardly drive-​able due to the shake. I brought it back, waited hours more, only to have them tell me the shake was due to my two rear snow tires being too worn. (And you didnt mention this the first 3.5 hour visit why???). So after trying to sell me 2 more snow tires and not having any available for me until end of December I decided to shop for them on my own and bring the tires in once I received them. SO! Made an early morning appt to have the 2 NEW snows put on, 2.5 hours later, done… finally…I thought. :/​A couple of hours after leaving my drivers front tire went FLAT! Grrr. Back to Sears I go… and they had the GALL to tell me they would have to charge me to check the tire!!! I said «NO WAY IN H YOU ARE CHARGING ME. This is my 4^th visit here IN A WEEK, Ive waited OVER 10 HOURS SO FAR and you JUST installed the tire 2 HOURS AGO!» There was a line 6 people deep at least and I was ready to turn around and recommend they all RUN AWAY FAST! Their customer sewrvice through this all is so incredibly poor I cant even start on it! The ONLY positive was ONE worker named Kevin who was SUPER knowledgeable and helpful. Sears you lost this customer forever!

The staff is nice, but extremely slow. I can’t tell if they are understaffed or not, but I’ve been here several times and won’t return. When I was waiting in line recently (with four other customers), one of the clerks got a call on his cell phone and walked outside to take the call. Incredibly frustrating. That left two clerks, who were both trying to clear out a paper jam from the printer. If you can go somewhere else, you’re better off. Unless you have a lot of time to waste.

On my way home to Watertown, every light started to flash on dashboard. I had been having trouble with my car burning oil. I pulled into Sears Auto Center, thinking that I was in luck.
First, the guy at the counter was pretty surly. I was a bit desperate since I had a long way to drive or I needed to call AAA for a tow. After I told him my situation, the guy reluctantly checked my oil and told me that the oil level was fine. And that he couldn’t help me since it was late and the crew in the back were gone.
I called my auto mechanic (who happens to be my brother-​in-​law) and he said I should put in some oil anyway. I went to buy some oil and the same Sears guy told me in a snarky way that my car had enough oil in it. I bought the oil anyway and I put in a quart.
I noticed that Auto Zone was across the street and decided to go there. They were so nice and they ran a computer check (my check engine light was definitely on) and gave me the codes. I called my mechanic back and he recommended that I have it towed to his garage (which was closed since it was now about 8pm).
I did have my car towed and the next day, my mechanic let me know that there was hardly any oil in the engine.
I do have trouble determining if my oil is low but I cannot believe that an auto service guy doesn’t know how to check the oil in an engine. And they tried to dissuade me from buying some oil.
As it turned out, I made the right decision to have the car towed. And I’m glad that I didn’t listen to this somewhat rude guy who really doesn’t know what he was talking about. It could have wound up disastrous if I had drove my car home.

If I could give –10 stars I would. Brought my car in to get a tire that I bought at Sears fixed They took my car and about 2.5 hours later I got it back. (Keep in mind it took this long to plug a hole caused by a nail).
They gave me my keys and said «your car is out front.» I got to my car and the front grill was smashed in completely. When I took the pieces of my car into the sales guys and told them what happened they said, «yep looks they hit something.» They took my grill and VW sign from my car and said they would replace it, order the correct paint code, and call me back ASAP to get it fixed. 3 weeks later after ME calling to remind them about the issue and being dodged by management they finally told me it was okay for me to come in and get it fixed. When I got there they took my car in and put the grill back on which looked fine. Great, thanks. But no one came over to apologize, no manager came to check in with me or the work that was done, not even a coupon to say, «hey sorry for destroying the front tend of your car and making you drive around looking like an idiot for 3 weeks without checking in.»
The customer service at this particular location is simply awful. A couple of the mechanics or sales managers were talking about fighting in the office and were showing off holes where they threw pencils as darts into the fall. I get it that this is a garage and not a financial firm but come on guys, clean up your act a little bit you are still running what could be a profitable business if you treated your customers right. I have been to a lot of garages in my life but this was the worst experience I have ever had. DON“T GO if you value your money or your vehicle.

Recommendation: do your research to find something better and don’t go there. I learned it the hard way

Sorry I have to disagree with the bad reviews. I always receive great service and pricing. Plus there are always coupons to save more money on
coupons rebates section. Maybe it helps I am in the auto industry and know some things about cars. And yes I agree they recommend things that they find that should be done to the car besides the reason I brought it in. But people you can always say NO! Two employes to ask for if you need service are Quinn he does brakes and Jose he does the alignments and under the car stuff tierods etc.

I will never give them my business. Sears don’t have good training for employees to teach them how to speak with the customers. I asked the guy about bulb replacement and the cost. I inquired if I need to buy two together and the guy said if you don’t like the cost then DO IT YOURSELF.
I understand the cost but is it fair to be rude to the customer ?
I had a previous ugly incident but at the other sears store inside the mall.

This place gets a lot of terrible reviews and I don’t dispute any of them, but I did have a great experience my first time there. I drove in shortly after 8am on Monday because my car had to be jumped 2 consecutive days. First they checked the alignment (Why? I have no idea. They must make money doing that to everyone. At least it was quick.). They ran diagnostics on the battery and it failed. The replacement battery, including installation and tax was about $ 130. They checked my tire pressure and under the hood. They suggested a fuel system cleaning (Again, how it’s relevant, I have no idea. Clearly they’re told to upsell.). Anthony, who took care of my car, signed me up for their rewards program (with permission) and told me to ask for him next time if I wanted to do the fuel system cleaning as he could combine it with brake fluid flush (which I need) and oil change and get me a discount. He may be the manager referenced in an earlier review, but I’m not sure. All together it took them about 20 minutes. I couldn’t believe how quick they were.
I do not doubt there are some bad apples there. There was at least one unhappy employee complaining about his work and boss within my earshot. I don’t think they care too much about what their customers overhear, but it’s not a surprise since the place is 90% garage. It also has the ugliest, lamest waiting room I’ve ever seen for a large auto service shop. I would never buy tires there – I always go to Town Fair Tire.
A friend of mine went to the Danvers Sears Auto Center and had a hard time scheduling service while the proper repair guy was there, but she also got a much better price on her repair than quoted elsewhere. Personally I’ll put up with some less than stellar customer service if it means parts are cheap and repair is quick. Fingers crossed it holds up!

Came here with my cousin a few weeks ago and was met with horrible horrible service. He was looking for a new battery for his bike and I was looking for new windshield wipers. We were there for twenty minutes. no one was around. It was in the middle of the day too! He found his way to the garage area and someone said they’d be with us in a moment… ten minutes later, still no one. We just gave up and left. Horrible service.

lovely. ONE month ago i had the misfortune of having a blowout directly in front of the square one mall. it was after 5, they were there and open so i went for a new tire. They first tried to tell me that i needed all four tires replaced as they were worn. (even though i’d bought the other 3 tires less than a year before and been told my my dealer at last oil change that all but the blowout one were fine.) they then ignored me for a half an hour before coming back saying that honda requires all 4 tires to be changed at the same time. sorry. honda does my oil changes and told me to replace just the one. at this point the rep pulled a major attitude, slamming things, stormed off without a word. i would have left but had no tire to drive with. finally he came out and told me their MOST AFFORDABLE single tire was $ 150 installed. made me wait upwards oh an hour and a half while they did it.
best part is — that today: a month later: i wake up to the new tire being flat. and they won’t help. say they do not warranty their tires without purchase of a ‘protection plan’
so great — a $ 150 tire that i drove for a month is flat and i’m back at where i started, but not at ‘square one”.
thanks sears.

My car had been off the road for a few months because the ball joint and axel broke, and having no job could fix it. Finally fixed it and put it back on the road, to find out that I thought I needed a new battery. Brought it to this Sears and they replaced the battery, but told me that I would also need a new alternator for $ 395…
WTF
I declined and had my car towed to my Grandmothers so my Uncle could check it out. While inspecting it with him I noticed that the fuse for the alternator was missing
So a $ 400 dollar repair went to $ 3.14 with tax. Never go to this place unless you need a battery, if it were just that I wouldve given them 5 stars.