Forever 21

Hate this location! Unprofessional rude staff, the manager (short hispanic girl with glasses) was soo disrespectful to me and my friends rolling her eyes and said some unbelievably rude things to us because she was in a rush to go home although it was a half hr till close. Geesh we were in & out in 10min… Idk if she’s still there but i imagine she is because she won’t get any where with that miserable attitude!

this specific Forever 21 has by far the worst customer service I have ever experienced in my life. Not saying all the girls who work there are this way but a few of them who were working in the changing rooms the multiple times i have been there are so rude. They don’t great you or ask how many items you have, they don’t ask you if you need help, they don’t say youre welcome when you say thank you, basically they don’t talk at all, its almost weird…

Pretty small and the sales girls don’t know the selection. I do love the prices but it’s just not a huge selection here. :(They did have plenty of registers and dressing rooms to avoid lines!

the only complaint I have is the customer service. As I was walking around the store, I couldn’t help overhearing that the workers were talking trash about customers, never approached or greeted any customers or myself and were busy talking to each other about god knows what. I tried on clothes in the fitting room and came out and asked the worker where she wanted me to put the unwanted things and she literally acted like I didn’t exist. The employee behind her waited for the girl to take the clothes, but seeing that the girl didn’t even know I was standing and talking to her to her face, she took the clothes from me.
I like forever 21 but the employees are getting worse and worse. I am sure these reviews will do nothing for a big corporation like this but I just thought I would voice my opinion.

SO! I bought a broken wallet not too long ago at the square one mall in Saugus MA. I know how strict their return policy is, i shop ALL the time & always get the best of help. Unfortunately, I went in to return the broken wallet & exchange for the same one. Courtney was the girl whom was at the register, I showed her the broken wallet that I had purchased & the new wallet I wanted (Same one in fact), & my receipt from the day before. Courtney THE ASSISTANT MANAGER was a huge disappointment, as well as a disgrace of being an assistant manager. She was rude, cold, and ignorant. I simply got response with attitude from her. She said «FINAL SALE ITEM CANT DO IT»!. First of all it was FULL PRICE, and i bought it w. a broken zipper. I said I’m sorry but i just honestly want to do an exchange, it’s damaged. After waiting about 15 minutes her associates said NO, I asked for a MANAGER not sales associates’. So, she asked her store manager & she said «No Problem». Miss little hissy fit Courtney came back smirking as if it was the funniest ever. She slammed the broken wallet on the register & threw the new one in the bag. She didn’t have the decency to apologize for the inconvenience and didn’t acknowledge that it was not on sale, & that there was a solution to the problem. I don’t understand why they wouldn’t take their product back, unfortunately I myself work at a retail store & I know some customers lie and return stuff, but I wouldn’t rip a wallet and call it a day and ask for a new one. No!, sense in that. I was honest & straight to the point. I guess ill have to MAKE SURE that next time their products aren’t ruined. tsk tsk. Bad experience. Get RID OF HER, or you’ll loose customers by the SECOND!

This Forever 21 is abysmal. The place is a mess no matter when you go in and the staff… well, if you’re going to hire people that hate their jobs and customers you might as well change the name of the store to We F*cking Hate You.
Every time I have been into this store the staff has been bitchy or gone out of their way to ignore me. The last time I was there waiting to get rung up the woman in front of me left because the «manager» was nowhere to be found and the cashier needed a post void done. After listening to him yell for his manager for 5 minutes I was about ready to walk out too.
This store’s only saving grace is that it is one of the few clothing stores in the Square One mall that sell fashionable clothing at low prices that don’t fall apart in the wash and there’s ONE girl there that is always sweet and helpful.
If you’re looking for good service and friendly employees, go elsewhere. If you need something on the cheap and don’t mind ghetto trash giving you nasty looks and avoiding you when you need help, this is the place for you.
Head to the North Shore Mall if you want a good Forever 21 experience. The place is usually messy but it is huge, they have a great selection, a men’s collection, a huge clearance section and the staff is much friendlier and *want* to help you.

Forever 21 is a lot like reality TV and episodes of Baywatch. You don’t want to admit that you partake in their cheap thrills… but from time to time one cannot help themselves. And it’s oh so I-​hope-​no-​one-​is-​looking good.
Sizes are unexpected. I’ve been a small and an XLarge. Clothes are as close to a one time use paper plate as possible. It’s cheap. Accessories are fun, I have multiple pairs of cute earrings, necklaces and even a pair of sandles.
If you need a wild night outfit that you’re ok with only lasting through that next morning walk of shame… Froever 21 is your place!

My friend Stacy and I decided to open a rival business, Forever 31, maternity wear for women who aren’t pregnant. Who’s with me???
This location is better than the South Shore one. Go on a Monday and marvel at how empty the mall is. Don’t eat at the food court. You will poop.
If you have an IQ of 10 (is that possible?!) you can work here. You must then wear a plastic belt, a hoochie dress and enough jewels to rival Liberace. Man, this place is great…
…And also cheap, for cheapskates, and for those who look cheap. Forever 21 is a mystery shrouded in magic wrapped in an enigma. I love America!!!

Yeah, the service is not so good, and the store is laid out in a haphazard manner, but the selection is fantastic if you’re in the market for trendy, reasonably priced clothes. My haul included two pencil skirts, two pair of shoes, a cute denim playsuit, a vintage-​inspired green top and a very well fitted jacket. Total $ 130. I suggest you browse the entire store, you never know what you’ll find. Well worth it if you’re looking for current looks.

I like going in this store every once in awhile for a trendy top to wear out and the cute jewelry. The prices are very cheap and yes the clothes aren’t the best quality but it’s good for trendy items that you’ll only wear for a season or two anyway. Don’t come here expecting to be in and out though. You really have to hunt through the racks, like H&M, and many of the tops do not come in xsmall, which is disappointing.
The biggest downfall is the staff — it’s absolutely the worst. Apparently there are no lessons on basic customer service. Don’t expect a greeting when you approach the register — the employees are usually caught up in their own, private conversations.

I’m going to have to go back because when I went, the store was in a disarray for a paint job later that night.
Overall, the clothes were alright, but the clothes are fairly poorly constructed. You get what you pay for, though.
The staff was mostly friendly and I appreciate that they mark their jeans in inches rather than arbitrary sizes that don’t mean anything. But I’ll have to visit again to see if my opinion changes at all.

clothing is kinda weird. but their t-​shirts are pretty nice decently priced.

Unfortunately my fat ass won’t fit into the clothing here, but that doesn’t mean that the clothes aren’t great, it just means I need to hit the gym. They remind me of H&M price wise, and are jam-​packed with cute trendy clothes. Lots of color. Huge selection.
Anyway, I’m addicted, ADDICTED to their accessories. I can’t go in here without buying at least 5 necklaces at once and that’s after desperately trying to narrow it down to my favs. I’m glad they finally opened one around here. Definately a great place for fellow accessory addicts or for the stylish girl on a budget.

«OMG! There is one of these even NEAR BOSTON!» is what I shouted when someone informed me of the TWO locations I could get to within a half an hour!
I LOVE Forever 21! Its even cheaper and trendier than H&M (sometimes) although the clothing falls apart just as fast, if not faster, so watch out!
This location in particular is good for dresses and black pants (or was around Nov 07) but it seems like it caters to the abercrombie wearing teenages that seemed to fill the store. Way too many furry vets and long-​sleeved single colored shirts etc. for my personal taste. BUT none the less, it did have lots of the typical cool Forever 21 signature clothing AND the woman behind the counter said they get new shipments EVERYDAY!!!
WARNING: If you don’t have a good fashion sense, watch out, just a tiny step in the wrong direction at a store like this and you could walk out looking like a MESS!
Also, sadly I took a car there, so I am not sure how you would get there via public transportation or anything — but there is always ZipCar!

lots of choices here its color coded throught the store so its easy to find a color you looking for lots of fun clothing for dress up and dress down and inexpensive as well

Worth the trip all the way out to Sagus just for this store alone. You cannot beat the prices on cute clothing here. Every time I come I end up buying some cute top to go out in and some other random things that are just cute and surprisingly stylish. Yeah the quality isn’t spectacular and they do have their fair share of ugly things but in general most of their stuff is trendy and good looking.
I recently purchased a really cute summer dress there for only $ 20 and most stores are selling similar things for $ 50 or more. They have a really big selection and while sometimes they won’t have your size I guarantee you’ll find something you’ll like and it won’t hurt your wallet.

I love shopping here for cute tops to wear during an evening out on the town. The prices can’t be beat; $ 20 will get you a new top and some all-​the-​rage-​footless tights.