Gap

I had the worst customer service experience in my life!
I had Gap card and I am a great customer with gap for almost 9 years! I bought some pieces for my niece and forgot to return them because they were too small for her. I found the bag yesterday when I was cleaning up my place and asked them to return them for me. The two representatives told me that they will go a one time exception in accepting the late return (was past 60 days, but not too much) and processed it for me but gave me the price half of what I had paid… so they had to call for their manager Claire, and she said they don’t accept the return at all… it was very disappointing to me. I has explained her everything and she said she will give me half of what I had paid. I am in customer service myself and I know how u do one time exception. She didn’t value the fact that I was a really good customer with gap, she have me attitudes and they only thing she said last was, «if u had gap card for more than 9 years u should know about the rerun policy» I have the saddest experience with Gap for the first time in my life, it’s good to coach some of the stuff so they don’t make customers sad, especially in this holiday season.