Monro Muffler Brake & Service

Been going there for Years, I had a vehicle made in Detroit, it needed constant tinkering and maintenance, never had bad service, my wife now goes there with her Volvo, we go for maintenance, tires, brake and inspection would not go anywhere else.

Rip off artists! $ 700 estimate to fix my Honda Civic muffler. Had to replace both front and rear pipes they said. Took it to another shop-​Starks– it didn’t need pipes at all – just a gasket. Cost $ 60 to fix. CON ARTISTS– AVOID!

They were very helpful and too the point not to mention quick. I got my car back ASAP which alleviated any stress I was expecting. I think they do quality work and I would trust them with my vehicle again. Thankyou Monroe!

I have found these guys pretty reliable and I believe honest… in the sense that they do seem to find a problem every time I bring in my car for an oil change, but it’s generally something credible instead of telling me my entire suspension has to be replaced as I was once informed by a shop with a similar name in the same block. (And I have an old car that doesn’t get driven a lot, so it’s generally a year between oil changes.)
In the hours I’ve spent in the waiting room over the years, I’ve noticed they are the choice of police officers as well as a few of my friends who have lived in Saratoga a lot longer than I have. A good sign.
They have sales and discounts quite often, so be sure to check before you go in.

I have gone here for the past three years or so and they are amazing! Great service great people! They don’t bs you and they don’t just want money from you! They help you with everything and always go the extra mile. They really want the best prices and best services for you. They are awesome! Definitely recommended them in every way! The only pain is the parking!

When I first used this Monroe 2 years ago, they used to be pretty good. Now, I think they only cares about giving out discount, not customer service. Last year, they left a hand tool on top of my radiator after servicing (if the tool drop into my fan belt, it would have done major damages; I didn’t know until I did a routine check of the car fluid. When I told them about it, they said the guy that drop going to miss his tool.) Our latest crappy experience happens today. My spouse made an online state inspection appointment for today. We did not get any call. So, my spouse called them today and asked what’s going on. The manager was apologetic, blamed the Monroe corporate website for the mix-​up, and said that he can squeeze us in at 11am; he said we would only need to wait an hour. When I arrived at the shop, the same manager said they don’t have any appointment scheduled at 11am. After some back and forth, he suddenly remembered, but said I have to wait 3 to 5 hours now. He blamed my spouse for not listening carefully; this is from the same person that blamed the Monroe website and didn’t remember our 11am schedule. Well, I need to forget about their discounts and find another auto repair shop.

I took my car in for JUST an oil change. The guy working called and told me my inspection was up. Ok, no big deal. He THEN went on to tell me that I needed $ 2K worth of work done just to PASS inspection. For a 2008 car that has been well maintained, I found this very hard to believe. I told him to just do the oil change and then took the car to my trusted mechanic. It turns out, the car did need work done ($ 700 worth), but that it had NOTHING to do with the inspection.
DO NOT GO HERE. They will just try to convince you that you need work done just to get more money. You cannot trust them.

I have gone here for years, not often, but have known several people who spoke highly of it, that is why I went. Well, one of our cars hit a large pot hole and I thought that it might need an alignment, but it didn’t. The guys here showed me that we do need new front brakes soon. Yet again they have given me another good experience. Also, called local Honda dealer to get estimate, they told us that if we needed front brakes they would not warrantee the work unless we paid «$ 280 to $ 300 plus tax» (total) to get the rotors ‘resurfaced’. We do not have any vibration in the brakes and the car has 50K on it, so our regular mechanic says we can wait on the rotors (but he is too busy to get us in until 2 weeks from now). My point, the folks here try to make people happy and I have not heard great things about the other tire/​brake places nearby.