LensCrafters

This was the worst customer service I have ever experienced ! I went in to get a new pair of safety glass for work. We are working 70 hrs a week so I don’t have a lot of time. Thus the 1 hour glasses at LensCrafters. Well to start they blew two of lenses right away. So instead of having my glasses in a hour, I had to come back the next day for them. The next day I had worn my glasses for around five hours, when I noticed my being reflected in the lenses. So sitting there noticing that there were now two TV sets in my lenses I asked myself what had changed. Well I had turned the lights off and was watching tv in the dark. So I decided to try to drive with them on the next morning as it was still dark. I wanted to test rather or not I would see double the car lights and street lights. And of course I was seeing double the light reflected in the lenses. So that night after working a twelve hour shift I dropped back into LensCrafters to see what was the problem. The manager told me she did not have the expertise to know what the problem was, so she deferred me to her most experience associate. Who told me the lights and tv was reflecting off of my side shields of the safety glasses and if I took the side shields off that would stop the reflecting issue. I said that was ridiculous that an object in front of me was being reflected through the side of my glasses and back to the front. But giving them the benefit of doubt I had the side shields removed and proceeded to drive home. It was night time so I could see immediately that taking the side shields off did nothing to solve the problem.
Two weeks later I got off work early enough to swing back into the LensCrafters. I told them that I thought the problem was the lack of a reflective coating on the lense. I said I specifically asked for the AR coating as I always have it on all my glasses. The lady told me that they can not put an AR coating on a Saftey lense that it was illegal. And that most likely the reflection was a simple adjustment issue. I told her that was ridiculous that my lenses reflecting everything back at me was an adjust issue. I said I came to LensCrafters because I thought I could get my glasses in an hour. And that I was working six days a week 70+ hours a week and did not have the time for her to play the lets adjust your glasses to see if it solves the problem game. While the clock ticks on my 30 day money back gaurrenttee. I asked what adjustment would cause me to get such a reflection. She could not answer my question. Then made some off handed remark about if I was seeing a doctor for a problem I would give him the opertunity to try different things to solve the problem. As if her adjusting glasses was as complex as a doctor diagnosing a problem with something as complex as the human body. To make matters worse the manager could not give me any satisfaction ! She just kept saying she only has two year experience, and she would have to defer to her more exsperianced associates. So now nobody could give me a reason for what I was seeing in the lense. They just wanted me to let them adjust the glasses without being able to tell me what other then not having a AR coating would cause the double reflection. So dumbfounded I asked for my money back. Now Because my Visa card had been hacked recently they could not put the money back on my card so they are sending me a check. In about 3 to 4 weeks I should get a check. As I was leaving a manager from the other store asked me what the problem was with the glasses. I told him the problem and that I was dumbfounded with the lack of knowledge and professionalism and customer service this LensCrafters has to offer. He said he was sorry but that it was very obviously the fact that there is no AR coating on the lenses. And that they could do that for me if I would sign a waver. I said all this time wasted on talking to these ladies, to no avail and finally someone gives me a real answer to the problem. I said its to little to late. I will never ever go to this LensCrafters again they are the worst I have ever seen in the business ! Don’t waist your time or money here.

They have a good staff and a lot of frame variety. But if you are walking in, and you see more customers than staff, be prepared to wait a while. The few working here today had to do «staging acts» to deal with customers. It did not help that the optometrist, between appointments, would stroll around in the main room and chat with the other employees when they were doing things at the desk (delaying them from getting back to their customers). By all means, know what discounts and refunds you have available. There are a lot of options, and sometimes the in-​store discounts and sales are better than the regular discounts (e.g. AAA).

I know it is the last weekend before Christmas but mostly an empty place and we still have to wait for half and hour to be seen. We wonder what the purpose of an appointment is.
Additionally, my daughter wanted to explore contact lenses, but was told we had to return next week because no one was available today. You wonder then is this really true and why did we make the trip to have an appointment today?