Pei Wei

We are never disappointed when we eat in or take out at Pei
Wei. Their food is always hot, delicious and served just the way we asked for it.
This time I picked up our order and had to put it in the back of the car so I would not start digging in to the food before I got home.

My wife and I have been eating at Pei Wei for years but the last 4 times we have gone there we have noticed something different. The chicken has changed. It is flavorless, regardless of what plate I order and it has the texture of rubber. I have gone to 3 different Pei Wei’s and the chicken is the same, tasteless and rubbery. This will probably be the last time we go there. Its very disappointing because this has been a favorite of ours for years.

I always order for pick up here. My food usually takes less than 15 minutes to prepare and I’ve never had a problem. Low prices. Would not recommend the cookies. Chocolate chip taste like flour and the snickerdoodle makes me sick. Other than that everything is great!

Love this place, but if you filter «free wifi» they come up. That is not the case. No wifi.
Other than that– awesome food for a quick stop in.

Great PeiWei location… and 5 stars for one main reason. Customer service. Yes, I know one could argue PeiWei will never be a 5 star. But had a customer service issue, and was handeled perfectly. Wont elaborate on issue, but it was solved… and solved highly professionaly. Well done by managemnt and staff. It what an invdual. or business… does when no one is looking that matters. And well done by PeiWei staff. If theres a reguonal manager or whatever… kuods to the crew from 830PM on Tues. Well done.

A clean visit
After reading other reviews I expected to find a chaotic mess of cluttered tables and wandering customers, but I found a clean, seemingly organized place. I arrived about 12:40 to a restaurant only about a third full and no line. Perhaps if it was busier it would be worse, but while I was there they kept the tables cleaned.
I ordered the Orange Peel with Beef. Once I got my own drink from their and sat down I only waited for another couple of minutes before my food was delivered. Pei Wei is an order at a register and they give you a number to place on your table.
The food was pretty good. They use an unusual brown rice, at least unusual to me. The orange sauce was fine.
The drink cups are a little small, so before I finished my meal my cup was empty. I got up to get a refill and within that minute or two they cleaned off my table including what remained of my lunch. I suppose I shouldn’t be surprised, I was watching how well they cleaned up, but I was disappointed they did not have an awareness of their customers and could not tell the difference between one walking out the door and one just getting a drink or an extra napkin.

Food was much better here when they first opened. Gone straight downhill ever since. Food has very little taste — one dish listed as «hot «was absolutely tasteless & had NO heat.
This place should be shut down.

I don’t even like Chinese food at all. But I enjoy every second of the orange chicken with brown rice bowl I always get. ¹¹⁄₁₀

Very busy location. Food was good but the ordering was disheveled. One employee taking orders, seemed more like fast food order-​taking than an upscale place. The dining room was messy.
We like P.F. Chang’s and were disappointed with the level of service. Otherwise our meal was very tasty

The food is greasy and it sucks. No stars. I also saw a cockroach! My friends wanted to go here… I begged to go anywhere else.

I used to go to Pei Wei regularly and it was great. Something’s changed. The place was filthy. They were only ½ full, yet every table nasty. We had to get someone to wipe one down. There was trash on the floor, and nobody seemed to care. This place used to be one of my favorites, but not any more.

Decided to come here wanting some Chinese food. The service at the register was friendly but it all went down hill from there. Every table… and I mean EVERY table… was either dirty, had trash in them, or the dishes from the previous customers. Floors were so sticky and there was food pieces and trash all over them. We decided to sit outside in hopes of finding a clean table. No dice. We ended up wiping down our table with some napkins so we would have a place to eat. Unbelievable! The food was just mediocre. Nothing to rave about. Based on the lack of cleanliness of the lobby… I dread to think about the kitchen.
Oh well, that nightmare is over!
What a waste of time and money! We will definitely not be back.

Not good. Every table, inside and outside was dirty, the floor was wet and sticky. Food was edible, nothing to write home about or go back for. Price was ok for fast food Chinese food. Staff was friendly, nothing impressive though.

Soooo, visited last night at 9:40. (They close at 10, but hey — it’s a quick bite). Manager took our order. Either she doesn’t smile or had already exhausted her resevoir of faux-​friendliness for the day. «Can I get a cup for water?» —- SLAM, on the counter. Wellllll, ok then.
Take our number, go into the FILTHY lobby. There were three tables eating and nearly EVERY single table had dirty plates on them. The floor did not look like it had been swept since mid-​August. I was afraid to touch the service bar for fear I might get plague or bird flu. (filthy)
Get our food delivered by the friendly (sarcasm) food runner. Go to get a fork from the service bar. Of course, no silverware. Sit back down. «Excuse me, there are no forks at the service bar.» No comment — she just turns around, goes to the back, comes out and drops a bucket of forks in. I guess I thought it would be nice if maybe she just walked us over a couple forks at the same time? I guessed wrong. She was far too busy not cleaning tables to be bothered.
Finishing our meal and 9:59, ding! all the chairs start going up on the (dirty) tables. Ok, I get the hint. We pack up, walk to the exit door. Manager looks up at us, looks back to what she is doing so I just shout «Yup, You have a nice day too!»
What an absolute pathetically run operation. The female manager has the disposition of someone doing food-​service for a prison.

I loved this place so much… Before yesterday. Dishes were so dirty, I can’t even describe. My husband is still sick, with temperature, upset stomach. Probably it was our last time there.

Wasn’t expecting much because of the fact that it’s a chain and I haven’t heard the best, but I actually really enjoyed my meal. I got the kung pow chicken with brown rice and it was delicious. Super flavorful and the perfect amount of spicy-​ness. You could tell it’s made fresh!

This is a quick service restaurant with full service quality. Food is cooked to order so you taste the freshness and they have several healthy options and substitutions. If there is a human on this planet that still has never been to a Pei Wei, I would definitely recommend going. Kung Pao Chicken is my favorite!

I’ve been going to this Pei Wei since it opened. I probably eat there once or twice every three months, sometimes via online order and pickup, other times as a dine-​in customer.
The restaurant has changed some things about its menu recently that have made meals slightly more expensive. This is frustrating, but not a deal-​breaker for me (yet).
What I appreciate most about Pei Wei is that, as a vegetarian, I can go in and quickly get a relatively healthy meal with tofu for protein. I realize that for the majority of the population this is not an issue – but when you’re a vegetarian or a vegan and you live in FL and all you want is a quick, healthy meal that you don’t have to prepare yourself, there aren’t many options (particularly if you’re also lactose intolerant). In this regard, Pei Wei is one of the few restaurants that capitalizes on a key need.
I’ve noticed a considerable amount of variation over time with respect to the cleanliness of the restaurant and the involvement of the staff. I can’t tell if this is due to different managers on different shifts, but it’s slightly annoying, only in terms of how clean the benches/​tables are kept.
A little known secret is that this location has a lovely outdoor patio. I wish they’d put in some more plants to buffer it from the cars better, but on a nice winter evening, it’s a great place to enjoy your meal.
When I order take-​out, I do so through Pei Wei’s online ordering system, which is straightforward and easy to use. Take-​out is truly the best option here, particularly when it’s busy. I’ve never had a problem with an order being wrong.
Overall, Pei Wei is good, quick relatively healthy food at a decent price. No, it’s not «real» Chinese/​Japanese/​Thai cuisine, but it’s flavorful and good for what it is. I particularly recommend it to anyone on a vegetarian/​vegan diet, or those who appreciate real vegetables in their food.

First time trying Pei Wei, will never go back. I ordered the Honey Chicken with white rice. I also ordered extra vegetables and they were nowhere to be found. My wife ordered Pad Thai with chicken and we were a little surprised to also receive Tofu as well. The Pad Thai had to much lime juice and everything was very salty. Mine was okay, hers was gross and I won’t be back.

Hands down, worst Pei Wei location I’ve ever been to. They completely messed up the order– by leaps and bounds. I saw the food ticked and it read in large letters «FOOD ALLERGY» and they put the allergen right into the meal. Not to mention the other meal was totally wrong also– and the ticked had it printed correctly– the kitchen simply did not read it. Wow. And they offered me nothing for their horrible service and extra wait for screwing up our meal. A free appetizer or something? Anything?
Worst part– I got it home and the non allergen one was still wrong. Yikes.
On the bright side– the kid who rang up the order was polite, friendly and tried hard to fix a problem he was not at fault for.