Advantage Rent a Car

Really friendly, even when they didn’t have the car we wanted they helped us find it from another company. Superb service!

Beware! This place tricked me into signing up for an option they knew I didn’t want, and I believe they make a habit of it.
At the counter, the rep began asking me whether I wanted several optional add-​ons. No… no… no… Eventually, I asked him to skip over the rest, since I wouldn’t be wanting any of them. Nope, he said he has to read all of them to me. Ok, I asked him to make it as quick as he could, since my answer to all of them would stay ‘no.‘
He next had me initial in several places on the contract, saying it was to acknowledge that I was declining all the options. That’s true for the 1^st, 2^nd, 3^rd, and 5^th option in the Optional Products section. BUT! For the 4^th, initialing it actually ACCEPTS it. Too bad I didn’t realize that at the time. I believed the rep that I was declining everything, and initialed them all, as well as the inflated total. My mistake, but one I think they wanted me to make.
(Incidentally — that 4^th one I accidentally accepted? Roadside protection. Which I already had via both my AMEX card and AAA. So, it was a third redundant level of roadside protection that I never would have accepted on purpose.)
When I returned the car, I finally noticed and questioned the up-​charge. The representative on the lot stated that it was the RSP, and that I should ask about it inside at the counter, because «it’s been sneaking onto a lot of these contracts lately.» At the counter, I was told them’s the breaks, and I’d have to pay what I signed.
I had signed, so this isn’t outright fraud. But I also don’t think it’s how a respectable company acts. Based on the lot rep’s statement that it’s been happening a lot, I think it’s deliberate and frequent, at least at this location. I also think it may go wider than just this one location, since the contract is set up to bury one ‘initial to accept’ within a column of ‘initial to decline’ options.
I emailed Advantage and received what looks like a form letter apology and a $ 25 discount if I rent again from them within the year (nope!). There was no indication that they intend to stop being sneaky, so watch out if you rent here! Or better yet, express your disapproval by not renting here.