XFINITY Store

I would give this location no
Stars but it wasnt an option. I wouldnt even use their service if it werent the only internet that would service my location area. Ive been to this location several times and it is always a fail. The lady aka LEAH was rude. As told by the previous worker to put my name down on the tablet, i did. It also asked if i wanted a text msg when it was my turn so i did that as well. I went to the restroom and my name was called so i told my friend to go to the counter, but my name was passed. He went to counter 8
And instead of being polite and telling us to check with the front desk they just kept saying «we didnt call you»!!! Well who the fuck did because i dont fucking work here so guide me to the right place. So they finally said check over there (which was the front desk) where Ms. Leah was standing. I asked her if my name was called and she said yes, but had to bump me down 6 people. I asked Leah how come i didnt receive a text? Her response «it’s broken»
Ok, well how the fuck was i suppose to know it was broken. The previous lady didnt tell me and there wasnt a sign so if i were waiting outside or stepped out for a bit, i would of just been waiting? Leah was rude and has no kind of customer service. I told her that they should have a sign of some sort or people would be waiting forever. She said she just got there 10minutes ago, «oh really“sighed and said ill tell the other lady in a snarky demeanor. I hate comcast because of people like these that work for their company that have no sense of customer service. Next time they should stick employees like Leah and the other two representatives in the back of the office since they obviously cant provide the customer service that is needed for the customers that are actually paying for the service that employs them. On another note Miguel at the counter where i picked up my devices was friendly and polite, so maybe the other employees should take notes!!! But i still would never recommend comcast to anyone unless that was your only option and if it is your last option dont expect to get great or any service at the Potrero location.

I was surprised when I saw the 1 ½ stars, but it really is deserved. Even though Xfinity has put in sofas to wait instead of standing, the computerized waiting system is very poorly designed. After waiting for awhile, my name came up number one on the wait list. Then I saw at least two people called before me. Only after I complained did I get called. They offered a few explanations to why I wasn’t called in the order of the waitlist, but none of them was satisfactory. Btw, the 1 – 800 phone service is also bad. The computerized phone system works really poorly.

This review is for the Potrero Avenue Xfinity Store, not the Comcast Service.
I’ve been to this store for almost all of my Comcast interactions and I have to say that the customer experience is about 1000x better than calling on the phone. I realize that not everyone has a schedule or transportation that makes it practical to visit the store, but for me it has always been worth the trouble.
The staff have always been really pleasant and waiting times have not been too long, although I do choose my visiting times carefully.

Notice how there’s no phone number for any of the actual office locations? I was just at the Potrero office. I needed to go there to drop off aka «surrender» my old Xfinity unit. I arrived a 3:15 today (a Friday) and noted that there were at least 35 people sitting around the store.
Surely they could not all be there waiting for assistance.
Given that I was only there to surrender my old equipment, and given that I had a work conference call that I needed to get onto, I was concerned about waiting around until they took delivery of the old unit.
I approached a person working there, explained that I was merely there to surrender my old unit, showed her the unit and asked if she could take it. Her name is Brenda.
She said no and that I’d have to wait.
At that point I politely stated that I could not wait, and snapped a photo of the bar codes on the back of the box. left the box, unit and remote, and departed.
After my conference call I endeavored to call back to make sure I wouldn’t be charged for not surrendering my old Xfinity unit. I was only able to speak with Xfinity’s customer service folks, who gamely tried to reassure me that I wouldn’t get charge for the unit.
An hour later I endeavored to try to call the Potrero store itself to re-​verify with Brenda or whomever that they’d processed return of my old unit.
NO luck — No one at Xfinity has any phone numbers for local stores. That’s their policy — no store phone #s. Yet another corporate roadblock.

Everything about Comcast is terrible, from the lowest man on the todem poll to the top, happy to have no cable rather than deal with them anymore. Miserable excuse for a company.

No matter what location, no matter what service area, Comcast SUCKS!!! Never ever ever will I go back. They are rude, dishonest and cannot even look into service connection from one month ago — WHAT???
Tenesha # HKE in the Loyalty Dept (WTF) and Dominic #Y8C — here’s a tip, you obviously don’t add any value to Comcast or their uh hem, loyal customers. Get another job. Like shoveling manure — you’ve obviously got the skills for that.
Looking into Unilocal reviews of Comcast, I see nothing but BAD reviews and very disgruntled customers. Count me in that group.

I recently moved and wanted to use an older modem that my boyfriend had from his old apartment. I called in and they told me it would be best for me to go into the store. Based off reviews, I was a little worried it would be an «ordeal» but it was quite the opposite. We got there shortly after opening on a Sunday and were in and out in under 10 minutes. The lady gave us a new modem as well as cable box and we were good to go.

I had a terrible experience. I came here to cancel my service and return my equipment. I worked with a representative named Taj and after spending asking 5 times whether my service was properly cancelled, and receiving confirmation that it was, I return home to check only to find that there is still an account balance and pending bill for the next billing cycle (even though the service was cancelled prior to the next billing cycle).

Slow and not steady doesn’t win the race. I dread going to this store and am looking for any way to rid myself of Comcast.

Why all the hate? I came by on a peak Saturday afternoon. Put my name in with the friendly guy in front and was called within 5 minutes. Great friendly service and I was out in 10 minutes.

Fast, friendly, clean. Definitely a total turnaround from my experience here a few years ago. Way to go potrero Comcast!

Surprisingly very positive experience when I came here last Saturday afternoon (around 4pm). I came in and was greeted by a very nice man who helped me sign in as #7 on the waitlist. I then sat down and watched the end of the Warriors game with the 20 or so other people in the store. Big room, very clean, lots of TVs. Waited maybe 10 mins before I was called. Then Miguel was able to take my cable box and give me a new one. Took only a couple mins after he confirmed my account.
My only feedback would be that it would be nice if they had a board or something that shows the name of who is next because their system right now just has the customer service reps yelling out the name of who’s up. Haha. It works, but it’s not the most elegant.

I stopped by to return the modem I was leasing at about 5PM, and I was in and out in under 10 minutes — even being 6^th in line. They were well-​staffed and my CSR was very easy to deal with. I told him what I was there for, he scanned my modem, handed me my receipt, told me the charge would be deducted from my monthly bill, and I was on my way. Great service all around.

We deserve better. yo.
YOu are a miserable excuse for a company.

I was in and out in 10 minutes. Best customer service experience with Comcast I’ve ever had. I believe the rather handsome agent’s name was Michael. He took my modem, canceled my service after checking my ID, and took down my new address for the final bill. Simple and straight to the point.
Prior to coming to the store, I had been on the phone with a lady in India who was NO help for 30 minutes. My former roommate transferred the account to me, yet she claimed I was nowhere on the account, and even after providing his social, address, phone number, and name, she wouldn’t even give me the balance due on the account. She actually said, «You can give me a price you’d like to pay on this account, but I can’t tell you any information about the account or how much you owe.» I was livid. Like a random person is just going to call with all of the account information and try to make a payment. Long story short, I hung up on that nonsense and went to the store where Michael turned my negative experience into a positive one. Good job.

Awfulness! I moved and hired airpaper to cancel my account. They mailed a letter to this location over 1 ½ months ago. Today I check and Comcast is still billing me!!! I called Comcast and they told me to call this store (where the letter was sent). I call the store number (it’s the same 1 – 800 #) and then was told that a written letter is not valid and I must go into the store to cancel. This is wrong!
Section 9b says to cancel (1) write a letter (2) email (3) call in
Then I have to talk/​be on hold to this Comcast employee for 30 minutes, who is telling me the «age of the internet» and the «21^st century practices» that letters are not sent to cancel because of «identity theft. He also said that in rural areas, they request to go into the store. It’s SAN FRANCISCO, not SIBERIA. Hello! If someone stole my identity and cancelled my comcast for me, I would THANK THEM.
ugh!

Xfinity is simply the fastest internet in my area. It’s super speedy and I love that aspect. but God help you if you ever encounter any issues. I received a $ 99 service charge for a technician that never arrived. I also received 2 months of $ 4.95 late fees despite setting up autopay. According to the support person, «it takes several months for autopay to start working».
So you’re left with either wasting hours on the phone for trivial charges, or just paying them and spending 10 minutes writing 1 star reviews. I sincerely hope that this review influences one person to go without Comcast, or at least buy less services from them.

Tired of getting prompted to join their WIFI. Unfortunately, I live by a «Hotspot» as my ATT rep told me. ATT is whatever, and honestly I have not even been an Xfiniti customer before. But… every time I turn on my computer (I know I can change it somewhere in the network settings) I get blasted by CableWIFI.
So, what I gotta say is… Get outta here bro! I’m not a customer and I don’t want to be continually offered, I’m not at a starbux or airport!

Called Comcast and complained about the rude manager. They said I could return Saturday from 8AM — 6:00 PM to swap routers. I returned to the Potrero location on Saturday. The young lady who helped me said they didn’t have the router I was wanting. I told her I had called their customer service line twice and confirmed that their location had it. She said…
«Well, what do you expect me to do about it?»
ALSO
«I can’t do anything about it.»
ALSO
«Our customer service always does that.»
ALSO
«I don’t know what you expect me to do about this.»
I mean, FOR REAL? This is what passes for customer service.
REAL TALK: If I didn’t need internet I wouldn’t have anything to do with Comcast or Time Warner or any other cable company. I haven’t had television in my house since 2003.

I hadn’t been to the XFINITY store/​support center in a long time and since, they’ve set up tablet check-​in system which streamlines the process. It was efficient.
I had to exchange a modem that was outdated and once I was called, I was out the door in 2 minutes.
I did have to point out to the tech, though, that since I had an Apple Airport, I didn’t want the bulkier XFINITY modem that duplicated that.
As it turned out, had I gotten the modem they initially handed me and not questioned it, it wouldn’t have been compatible and I would’ve had to exchange it, again.
They should’ve asked the question and didn’t; it’s a good thing I’m tech smart.