WeWork SoMa

Buyer’s beware– when they advertise $ 45/​mo, it actually means $ 45/​day. That specific monthly subscription entitles you to one visit per month. I for one, do not want to be involved in companies with such coy marketing strategies.

I’ve been renting an office space at Wework for about 8 months now and think this is an amazing space to be in with nice amenities and a personal approach. I was previously at Regus on One Market being charged an arm and a leg and getting poor support staff. The difference between Regus and Wework is night and day. I work alone so it was important to me to be in an area which promoted community so that I could get to know other people working in the building.
I’ve gotten to know the staff here pretty well during this time and have to say they’re a great bunch to work with. The office manager Chloe has always been available and responsive to questions. Although the first office I moved into was not to my liking, Chloe kept me posted on movements within the building so I could get an ideal office with a window as soon as it was available. Alana definitely went above and beyond to help out when I was trying to resolve a scanning issue on the copy machine. George is great as the labs manager in making sure there are always interesting events hosted and expert in making sure they run smoothly. Lastly, he’s proactive in suggesting ways for me to get more involved in reaching out to other Wework members who may be interested in my line of business.
When I was in Seattle for business, the staff made sure I was able to gain access and also work from this location easily. I was set up and ready to go within 5 minutes. This is a great place if you’re looking to have the support of a full office when you’re running a small business.

We walked in there thinking we had a tour scheduled and that they had space to accommodate our group, as we had requested when scheduling the appointment. By ‘we’ I mean my two coworkers and myself, all female. The guy at the front desk refused to acknowledge us for the first few minutes as we stood there. When we finally approached him, he seemed annoyed that we interrupted whatever he was doing on his laptop. He didnt even look at our faces before proceeding to tell us that this location and the other one in SF are completely booked for a few months. He mentioned a wait list but did not offer to add us to it, and the conversation ended right there because was distracted by something else. We turned around and left, puzzled and offended. Was it because we are women? Or because we work for a non-​profit who is relocating and in desperate need for a temporary office space, but we don’t have the start-​up ‘techie’ look to us? Whatever it was, it felt a bit discriminating.
Honestly, unless you are under 30 and an entitled, self-​absorbed techie yourself, don’t even walk into this space. It will make you lose a little hope in humanity.

I wish I could give them 0 star or negative. This is really awful experience that I got charged after having free trial. The customer service hasn’t solved the problem yet even after receiving 3 chasing emails from me.
They def have fancy facilities, but I swore that I would never go there again.

I’ve had such poor customer service experiences here that it borders on bizarre. I called three times and showed up in person once at the 2^nd St location and all three times the WW staff acted like they were doing me a favor to even acknowledge me. When I called, I had to start my requests from scratch each time. Do they not have a CRM? What the hell?
I don’t know what the problem is with the poor morale at the 2^nd St and Transbay locations – maybe they’re all just pissed b/​c they’re not paid enough.
But…I need a collab work space. So one star. For existing.

I cannot even begin to describe how discriminating and sexist WeWork employees and the founders are. I reached out to them to rent a co-​sharing space. Their front desk told me that they only add people who tour on their waitlist, without tour they cannot. It was not a good time for me but they only had certain times available and no flexibility.
I drove to San Francisco and was stuck in traffic for 2.5 hours, delayed for 45 minutes. I called them to let them know I would be late and if it’s not possible I could come another time but as soon as the phone rang it went to VM. I wondered if the office is closed. I somehow managed to reach and met with the WeWork tour guy. Upon reaching he told me he was still waiting for a few more people to join the tour.
I noticed that he was receiving phone calls (possibly from other folks like me) and he kept declining these calls. Turns out the number I was calling while stuck in traffic — he was the one declining my calls! Wow!
By now I have waited 15 mins for these ‘other’ people to join the tour. Turns out, it’s not other people, its his friend, his buddy that he is waiting for. Wow, what a way to lie and deceive how unprofessional!
Next, we go on the tour and this WeWork guy and his buddy are all chatty-​chatty. I had some questions to ask and he pretended how busy he is chatting with his friend and how I am interrupting them. Then he asks me about my startup and I tell him that I am a new mom and working on so-​and-​so project which can help women and… as soon as he hears that, he has no interest in even bothering to notice that I exist. Yes, Mr-​Snob-​with-​a-​fake-​pride I am a female and just like you or anybody else I have the RIGHT to be in tech world and that right is not given to me because I am a female, everyone is born with that right irrespective of their gender! It is not nice to discriminate!
He then looks at his buddy and promises him telling him he will make sure to get that dedicated workspace he wants, takes down his email address, notes it down on his ipad and all. But he completely ignores me, does not take my email or phone number to add to the waitlist. Then I insist telling him I have come all the way beating all that traffic and he tells me «Oh don’t worry just go home now ok I will remember to add you later». He adds his buddy to the waitlist right in front of me but refuses to add me. Way to discriminate and how sexist is that.
I was upset, but gave zero significance to this small-​minded WeWork employee’s behavior and directly sent a message to their Facebook page requesting to be added to waitlist (this was one month back!) at the same time reached out to the co-​founder Jesse as well. In spite of reaching out through their FB page and directly to Jesse, none of them acknowledged my messages, no response, nothing. Someone at WeWork finally woke up after one whole month and responded to my facebook message saying how I should reach out to so-​and-​so email to tour the location. Seriously? Did you even read my message? It cannot get any worse than this. These guys are the most discriminating, pathetic and mean bunch of people I have ever come across .
Looking closer at their Unilocal reviews, I see they also discriminated and humiliated a guy at their golden gate location because of his color and now they have done the same with me because of my gender. Businesses like WeWork think that they are above the law, just because it’s SF. I have zero respect for WeWork for their pathetic, sexist, discriminating and downright unethical practices. I do not recommend this place at all.

poor management, poor business practices

I have been working in this space for about a year now. I spent most of that time as a «Dedicated Desk» member, but recently moved into a private office for two. WeWork has not only been an amazing space to work at with a super cool, extremely responsive staff, but it has actually helped me improve and grow my business.
As a boutique digital marketing agency, the WW community events have helped us find new tools, clients and partners for our business. The staff is simply tops; always friendly, always helpful and extremely professional toward our guests. The building is beautiful (exposed brick and ductwork, wood floors, etc.) and is kept very clean. The amenities are cool: a game room with pool and fuss-​ball tables, xbox, chess and more-​did I mention the complimentary beer?! There is a bike storage room, lockers (additional charge) and even a shower.
Pro Tip: There are first come, first serve «phone booths» and conference rooms (reserved using credits included in our membership) that work well for the occasional call/​meeting, but if you’re like me and your work requires you to be on the phone/​hangouts often, «Labs» (café style membership) is probably not a good fit for you. The Dedicated Desks are better, but you are still sharing a room with quite a few people. That is why the private space ended up being the best fit for us in the end.
Overall, moving my business to WeWork is one of the best decisions I have ever made. You literally can’t ask for a better location. It is close to all public transport, great restaurants/​bars and just about everything else going on in the San Francisco tech/​startup universe. My agency can grow without having to change my address and all the hassle that comes along with that. Most importantly, I really enjoy the community and look forward to coming into the office every day.

Wow. I am not a member but spent the day working with a friend here and OMG was I impressed. If you need a great «office» (or, a desk) I highly recommend you check this place out. Great location, energy, décor, staff and all kinds of other cool stuff.

My first experience at WeWork was through an event I held. Everything about hte event was amazing. I worked with Aja at the front desk and she was one of the most organized and helpful people I have ever worked with. The rest of the staff is great as well and everyone was nothing but professional.
WeWork was outstanding working with me at my event because they are constantly putting on quality events – they are pros. If you are looking to get involved in the tech community or have been involved for years they are a great outlet. Additionally, one of my friends actually ended up working in WeWork’s office space. The spaces are beautifully designed and they offer a lot of perks for their companies.
I would recommend WeWork any day of the week!

Recently had an event here and everything about weWork was flawless. The staff is superb, and they are all extremely professional.
It’s amazing how involve they stay with the community and are always giving back. There are always opportunities to network, or learn something new in this innovative space.
Cheer to the outstanding staff at weWork!

UPDATE: Internet now working great. They fixed all access issues and responded very quickly once the ball got rolling. This place is awesome. I couldn’t be happier.
ORIGINAL REVIEW
It pains me greatly to give WeWork a single star. I love the people and the staff. The space is beautiful. But they have not been able to provide consistent Internet service on a regular basis. As this is an incubator and most of the companies in WeWork are startups, intermittent or really slow Internet is like cutting our throats. I can’t do Skype or any sort of VoIP calls on the lower flowers of WeWork. Connectivity often just stops for 15 or 20 minutes. We have had several major outages. The company’s IT staff has looked into the problem and there is apparently interference from a neighboring building but THEY HAVE BEEN UNABLE TO FIX THE PROBLEM.
The upper floor offices are better but that means, unless you are paying a lot of money for a dedicated office, you roam the building looking for a place to squat where there’s a decent signal. WeWork’s upper management has been shockingly slow to realize this is a serious problem.
In a nutshell — if you need an Internet connection DO NOT RENT AN OFFICE HERE UNLESS IT IS A DEDICATED OFFICE ON THE UPPER FLOORS and even then, exercise extreme caution as there seems to be no real strong impetus or drive by management to fix REALLY SERIOUS PROBLEMS for tenants. Sadly writing this but hope maybe it will force them to change.

I have been working at WeWork for almost a year already I am incredibly happy about my experience here. I decided to join WeWork after reading and visiting a bunch of other co-​working spaces in SF and in the end decided on WeWork because of value and the community. A year later I am very happy I did.
The building managers are super friendly and constantly looking for ways to improve our experience. From happy hours, to events, to Friday brunches, to office hours with industry leaders, WeWork offers a lot more than just a desk.
I enjoy the diversity of the working environment and have been amazed at how cool and helpful everyone is.
Overall, I would definitely recommend WeWork for any startup or independent worker. It just makes working a lot more fun.

We are a startup that’s been operating out of WeWork now for nearly one year. The facilities, location, and costs have been perfect for us as we’ve grown our business.
WeWork staff work hard to make sure we have what we need, they’re friendly, responsive, creative, and extremely helpful.
If you’re a startup or small business owner looking for a great space that includes shared conference and meeting areas, shared kitchen facilities, a month-​by-​month lease, and utilities and services included, check them out. You won’t go wrong.

Here’s the deal. WeWork is an amazing space to work at. I LOVE coming in every day. The energy of the people creating new ideas, cultivating partnerships and working on what they love is felt throughout the day. People talk to each other, look each other in the eye, and ask, «What floor are you on? What do you do?» even in the short elevator rides.
We’ve been in our office for a year now, and have expanded to a bigger space within the building. I really can’t imagine leaving but will check out their new building which is under construction now.
Chia, Ana, Time and the rest of the WeWork crew are wonderful, professional, fun, and so good with our clients when they arrive.
They even throw amazing parties with beer, wine, snacks and sometimes even champagne and cupcakes!
The use of the various conference rooms, plasma TV screens on each floor keeps things interesting and our clients love it too.
Oh, did i mention the pool table and game room? The showers? The bike room?
I’m a fan!

I went to WeWork for a press event, and was impressed at its blend of both casual and professional. Mood lighting, multiple floors, and side rooms draw you in, and foosball and pool tables keep you there! It’s the best place for those who wear suits and those who wear Chucks to mingle.
Plus, they’ve got a massive HDTV.

I’ve been here for two seperate functions and I love the fact that it is so unpretentious. The company I work for is a single source provider of HR processes (think payroll, benefits, recruiting, insurance…) for small companies so I always tend to get into good conversations with small business owners. Great place to work with thoughtful and quiet people.

I’ve had the opportunity to work in several different co-​working communities, and this beats them all by far. Think of wework as the Joie de Vivre of co-​working spaces. Location is excellent, it is always clean, and the amenities are spectacular. I feel confident bringing any client to the conference room or the space in general. I love the wood floors, the openness, and the modern décor. I’ve only been here about a week, but I have taken advantage of everything here. Here’s what I like:
Pros:
–locked, semi-​private office area
–glass walls that you can write on
–conference rooms with huge glass writing space, plasma tv’s, and polycom
–app to book conference room
–clean kitchen area
–podcast rooms, screening room, and Xbox lounge!
–flexible payment options
Cons:
–price (I think the price is reasonable, but it may not work for everyone — café memberships will be offered soon)
–noise (it can get a bit noisy during the day, but my fan generally drowns that out — just remember, it’s an office space!)

WeWork is a great co-​working space. Our company looked at a couple other month-​to-​month spaces and none of them provided the look, feel, amenities, and location we liked.
The staff is very friendly, responsive, and hard-​working. Plus, the happy hours they organize really help to get to know your neighbors!
Overall, I really enjoy the community feel here. Though the building is likely to be under renovation until March 2012, I’m really looking forward to it when it’s complete!

WeWork on 2^nd is a great flexible office environment. We looked at some other month-​to-​month places that were more expensive and way too boring and corporate for our tastes. This place has a nice, friendly and relaxed vibe. The frequent building happy hours are a great place to meet the people you are working with and do some networking. Also, free beer. Our startup depends a lot on meeting people and making connections, partnerships, etc. and this place is great for that. There are a lot of nice included amenities like printing/​scanning, conference rooms, etc. Although as of January 2012 the building is not yet fully renovated, it’s already well worth it. People who work here are folks you’d want to have a whiskey (on the rocks) with.