Wells Fargo Bank

A new low for banking in the US. For each domestic business transfer you do at Wells Fargo, you not only have to go in to a branch (hello it’s 2016), you also have to pay $ 30 for each transaction! #onlinebanking #2035???

I LOVE Wells Fargo. I think they are the best bank. I’ve always had amazing customer service here. Whenever I’ve gotten stupid fees like overdraft fees or random interest fees on my credit card, I can always call and get them reversed. I would definitely recommend this bank to everyone.

estoy muy encabronada con este pinche banco basura el dia de hoy fui por que tube tiempo y es mi unico dia libre tengo dos trabajos y fui hacer un depocito y a la vez un embio a mi pais que me urjia mandar a mi hijo por el esta muy enfermo y ocupa un medicamento y pagar su consulta y gastos medicos la cosa qué mi hijo empioro la enfermedad por que no pudieron sacar el vendito dinero qué yo avia embiado supuestamente a la pinche cajera imnorante no me entrego el pinche pin para poder dárselos a mi familiares para que pudieron sacar el dinero y cuando regrese el pinche banco ya estará corrado estoy muy encabronada por las clases de esto pides es que cometen aqui yo no tengo su pinche tiempo para andar pidiendo cosa por cosa no con traten jente imbesil e imnectas ahora mi hijo esta peor de salud por su mal dia culpa! y si sige peor me iré por la via legal!!!

After being chArged 150+ dollars in overdraft fees for some bs. I decided it was time to quit wells after 10 years.
I went into the branch to close the account at which point Analy (I think that was her name. I remember thinking. Man that sounds like anal.) told me I would have to pay the remaining balance to close the account. With a final «I took care of it for you, all you have to to do is pay the balance and your set.» I proceeded to the teller. Paid my balance. And left thinking it was closed.
Unknown to me. She never did it. Now I get a call telling me I’m 300+ dollars overdrawn.
Ummm I thought Analy closed my account?
I’ll b seeing you in the morning.

They actually do not deserve any stars, some of the worst customer service out there, couldn’t handle a simple transaction, and made us wait over 40 min for nothing. Chinese and Spanish lady working there is extremely rude and disrespectful and should be fired. Never been talked to so foul and treated like they were the customers and I worked there…

I would never have thought to write a Unilocal review for a bank, but I just had the NICEST service experience ever at the WF on 22^nd & Mission and had to say so. There was a short line and when I got to the counter they took care of the error in my account immediately and apologized for it. That was just today, but come to think of it, everyone else I’ve interacted with at this branch has been super nice and professional.

I guess I can see why people might generally hate on this place, but I just called and my call was answered on the second ring and the guy was super-​helpful. And I’ve been there a few times in the past for various reasons and have never had a problem.

The bankers there are useless.
I went to try to fix a problem that my card was having,
they simply cant do shit about it.
They just make you walk out with out solving the problem.
Soo patheric, so low quality of service.

ATMs close here around 6−8pm depending on season. Pretty shitty for a bank…

Wells Fargo sucks! I’m getting my money out as soon as everything goes through with my new account at a local credit union.
1) The ATMs at this location were often out of service. Not like, 1 of the 4. More than once 3 or 4 of the 4 weren’t working. Once when I went down to the next closest ones at 16^th & Valencia only one was working so there was a long line, and once none of those were working either! wtf — it shouldn’t be impossible to find an atm that works even after you try 2 locations
2) Wells Fargo is investing our money in things that directly hurt our communities here in this area and all over the country. They invested millions in private prison companies that imprison undocumented immigrants. These same companies give money to racist anti-​immigrant lobby groups and politicians to keep this prison industry booming. They also keep foreclosing on people even though they got those bailouts from our money… Let’s stop giving our $ to them and put it in local credit unions (just search on google or Unilocal,there’s at least 3 or 4 convenient options in this area). Also the credit unions have better rates & less fees than Wells Fargo for a lot of stuff.

After a lackluster Wells experience at another Wells Branch, I was shocked by the level of service I received at this branch. First, when you enter as in all Wells locations, someone always greets you (I personally think that Wells should hire greeters like Wal-​Mart to help give seniors some jobs and more importantly to lift the burden off the shoulders of bankers so they can do their jobs with greater efficiency and focus). So, they have someone out with a clipboard containing with deposit/​withdrawl forms who fills them out for you while you wait. To me this seems to make a lot of sense so the tellers don’t have to worry about filling out that info.

This is the best wells fargo I have been to in the city. The bank tellers always remember who I am. Probs cuz we are all the same age and fatties. Its nice to go into an establish I feel special. Fat people need love too.

today (february 5, 2009)
just really bad service!!!
teller was very rude (a caucasian lady). she was very aggressive with me to open new accounts.
i had to tell her 3 times no means no!!!
i’m closing my account as soon as all my checks clear!!!
this institution should close!!!

I would give WF negative stars if I could. I’ve been a customer for over 10 years, today my husband and I decided to fire WF. A few key reasons:
–Generally unfriendly/​unhelpful customer service either in person or on the phone. To be fair, I have had a few stellar agents, but on the whole people have tended towards the unhelpful side.
–Phone tree hell! Aghhh! I don’t know my account number– I’m intraveling in Egypt. It’s impossible to surpass the phone tree without my account number and actually talk with a live person.
–Fees. Booo fees!
–Many sub-​organizations within the organization that I don’t understand and apparently don’t talk with each other. When we recently went on a 6 month trip through almost 30 countries, we tried to let our bank know so we could avoid any fraud issues. Turns out we had to talk to almost 5 different organizations to work this out. Oy vey!
It’s a hassle to change banks: we have to change our direct deposit, automatic bill payments, etc etc. However, I’m so fed up that we’re finally firing WF!
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Banks give me headaches, so I try to stay outside and only use the ATM. I have had to have human contact four times over the last two years, and I must say I was plesantly surprised. I had a very nice teller once, another time the assistant manager helped me get a check problem cleared up right away, and I even got one guy to waive my cashiers check fees. Twice. Sweet!

Horrible customer service. A couple of years ago I closed my account at Bay View Bank just before it turned into U.S. Bank. I tried getting an account manager (some old lady) to open a simple savings account for me, but she ignored me. I was probably 1 of the 2 or 3 waiting for service there so it wasn’t that busy. I took my money elsewhere.