U.S. Bank

I had my credit card account closed (notified ⁶⁄₃ for ⁶⁄₁ closure) via mail after 10+ years as a credit card holder. I have 700+ credit, zero late payments and US bank refused to allow me to cashout my rewards (1k+ value).
Account review manager Amanda McLauren refused to answer any questions I had regarding my account including:
1. My request for a copy of my cardholder rights/​terms of service
2. My request for a copy of the certified letter sent previously with personal information that was sent to the incorrect address by US Bank and left on my OLD ADDRESS (nice work US Bank!) over a month prior Note: I had notified them via phone 20 days before this was left that I would no longer be at that address. They allowed the carrier to leave this letter outside that address so anyone could get whatever personal information was included in the letter.
3. My request for other information about my account has been refused.
In summary, it’s pretty shocking that after we bailed out this company with an $ 8.5b bailout they can treat customers this way today. I am seeking legal advice and have filed complaints with BBB and consumer affairs over their refusal to answer any questions about my account.

They are great. I love mostly all US banks. But this one in particular, I really like. Let me tell you why. I collect coins. It’s a hobby and a very useful one. Living out in the city is like survival of the fittest. I have to cut cost on all corners, figure out ways to save money and make money despite working dang near all day. It sucks, but I’ve got to do what I’ve got to do. This US Bank is where I feel most comfortable depositing my coins to my account. It may be about $ 13 dollars at most, but they count quickly, and even though it’s a dreadful thing for them to have to do, they don’t show me that they are irritated or mind. I like that. I don’t have to make awkward small talk with the tellers either. I dig that. It’s the little things that go a long way and I will always recommend others to use US BANK, but refer them this way. It’s conveniently placed where I need to be. Thankful and appreciative! Thanks!

This place is amazing. Every time I enter, the customer service staff genuinely all seem excited to see me. Very stark difference from most of the rest of the shops in the Mission.
I recently worked hand in hand with opening up a business bank account with Arleen Santos. Nicest woman ever. She helped me effortlessly walk through the process (my first time). She even dealt with me when I had temporarily misplaced my wallet! She took care of everything and even followed up a few times to make sure everything was in order after I had received my check and credit cards.
This «big» bank feels much more like a local and down to earth bank in the heart of the Mission. I would recommend nowhere else in the city!

Was dealing with US bank on the phone regarding a lease… the customer service person was rude and unhelpful and hung up on me.

The customer service at this place is AMAZING, so much so that I felt the need to Unilocal them (who Unilocal banks? I don’t). Every time I’ve gone in there anyone I’ve spoken to has ALWAYS gone the extra mile to help me and the entire staff seems to remember me by name. A few times I’ve had an issue that couldn’t be resolved while I was there (had another appointment to get to etc.) and the staff assured me things would be taken care of, solved the problem, then called to let me know everything was done. I’ve never waited more than 5 minutes, never felt rushed at the counter, and always been greeted with a smile.
Love, love, love them and I am anti bank. As a personal customer I felt so well taken care of there that when I recently opened a business I didn’t even bother to shop around for banks, I have a great relationship with this branch, no need to go anywhere else. And I am so glad I went to Tony and Betsy, anyone who’s ever started a business can tell you, it’s daunting. These guys spent 2 days making sure that my accounts were properly set up (to meet the needs of my business and make sure I don’t have any problems come tax time). Triple checked everything and made me feel completely confident in my decision to bring my business there.

This branch is one of the best us branch. Chris is wonderful as manger and caters to customers graciously. I will recommend this branch to anyone.

these stars are for Christopher’s new customer service team! good job! and thanks guys and ladies!

These guys have been working their butts off to improve their customer experience (possibly trying to fix the ONE STAR rating they apparently had in 2010) and it really shows! I’m not the biggest fan of USBank, but this branch has been great for the past year that I’ve been their customer.

So. Tony from the bank just called me to verify a transfer I just made from my savings account. +1 star for attentive customer service!

The folks here are always friendly, and when I go they are generally fast. If the line is long, the people with desks will help people waiting for tellers, which I think is great.

So, the other day I was down in the Mission and needed to run to the bank. I looked on Unilocal for the nearest USBank and it was this one– the poor USBank with only 1 star. Dubious, I decided to venture down anyway. It was spacious, with a short line and no problems (OK the lady behind the counter had WAY too much makeup on but I won’t blame that on the bank).On my way out I approached one of the guys sitting at a desk (ok, there was one guy) asking if I could ask him some random questions about my checking account– he did some digging and made some phone calls (very diligent and helpful!) and discovered that because I had an out of state account I was being charged for using my debit card. For shame USBANK! Anyway, he helped me set up a new checking account, we had a nice chat about the economy and such, promised me a new ipod speaker for opening the account (which apparently was on back-​order), and sent me on my way. I was pretty darn impressed with how nice he was (this was the bank manager) and how out of his way he want to figure out why I was getting these strange charges. I’m still waiting on my ipod speakers, but have faith they will come…

yup, still worst customer service ever. FINALLY finished with them for good.

HORRIBLE BRANCH!!! Interesting that I wrote a negative review recently and now it’s gone from Unilocal.Not sure how the system works but that doesn’t seem right. This branch tells customers what they want to hear to get the business, but then doesn’t back it up when it counts. I’ve done business (through personal and business accounts) with BofA and Wells Fargo and even though they’re not perfect, they’re SO much better than the service I got at this branch of US Bank. I would NEVER do my banking here again and hope you don’t make the same mistake I did. Save yourself a ton of trouble and go to a bank that values your business. They are out there and this one (and this branch manager) isn’t one of them. Your money is too important to leave in their hands.

the actual institution isnt bad — just this branch. i walked into the branch and ordered a new atm card & requested rush service. it’s two weeks later and i still dont have the card… & nobody at the branch really seems to care.
ugh. yuck.

US Bank is TERRIBLE! They continue to change their policies re: bank fees. Their customer service representatives generally don’t know what they are talking about and they don’t do what they promise they will. Managers don’t hold their employees accountable… if someone promises something but its actually incorrect, they don’t bother to provide basic customer service. The one on Irving Street has the rudest manager I’ve ever met. If I could give it negative stars, I would.

This is the worst bank in the city, hands down. I have been with US Bank for years, and I actually like the bank… No checking or ATM fees, it’s pretty good all in all. But this branch is super ghetto and super shitty. I was a victim of identity theft once and the teller here was insistent that I gave out my PIN number. No matter what I said, she was convinced that the identity theft was my fault and refused to help me. Then I went to the Castro branch and they fixed it for me in less than 10 minutes. Then I recently had an issue with depositing a cashiers check from my landlord — they wouldn’t do it nor would they certify my signature (or even knew what that meant for that matter). I will never ever go to this branch again. Not to mention the fact that you feel like your going to get mugged here…