Walgreens

I just recently came from out of this Walgreens Pharmacy to return some earphones. It went successfully well and I also wanted to get my Power Bank Charger to be fixed.
Except, the clerk that didn’t help me out at all but instead gave me a few tips on how to fix it. He just told me to stick both sides of the USB charger (to make it go up). Whatever that means. I just said, okay. He said that he will get it replaced and he asked me where I got it. I told him I got it from the line. He said ok. He asked to see my ID while he was reviewing my receipt. (That has never happened at a Walgreens before).
At least I got my Clipper Monthly pass for $ 70. So expensive but I had to get it.
Maybe I will shop there another time.

Great Store to shop, very clean and organize, the service clerk are wonderful and Pleasant.

Went there to buy my clipper card as a tourist. The people at the store are super nice!!! I asked a lot of questions and they are so patient. They helped me a lot, thank you guys!

I’ve come here pretty often because it’s the closest pharmacy to me. The times that I’ve been there haven’t been too busy. That one guy that works there is the only consistent thing about the pharmacy. So 5 stars to him, but unfortunately, I have to rate this pharmacy overall.
Pros:
They get the job done. I picked up medications for someone the other day and it took less than 20 minutes.
They have a parking lot
Cons:
Unless you have 20 minutes to spare, don’t call during the day. I was on hold for 21 minutes and nobody picked up at all.
There’s no sign that says «drop off.» So don’t get out of the pick up line, because that’s exactly where you should be. A sign letting us know would be nice.
I have never been offered a consultation. Is that even legal?! Seriously.
I called to speak to a pharmacist and as soon as she answered one question, she just hung up.
Balance reward points from prescriptions? Don’t bother. It’ll take forever.
I didn’t even bother to call again after the pharmacist hung up on me. I’ve only seen one tech work there and he’s the only one with good customer service.
There was also one time I decided I didn’t want one of my medications and the person over the phone said that she’d return it for me. I had someone pick up the rest of the medications for me and there was the medication that I didn’t want… Paying for drugs that I don’t need… great.
There are obviously more cons than pros. The only reason I’m giving 3 stars is because of that one tech’s customer service, so props to that guy.

My first time here, & everything went really well. I had to transfer my Rx from San Jose, and received great service on the phone, and in the store when I picked it up. There was a line at the pharmacy window, which moved quickly with two techs working registers side by side, and courteously fielding questions & referring customers to the pharmacist as needed. I have seen the negative reviews, and will certainly provide an update if I have a negative experience as well. So far I have always had good luck with Walgreens!

The pharmacy at this location closes for lunch on Saturday and Sunday, but does not publicize the hours. Neither the Walgreen’s website nor the store’s voice mail system informs customers of the mid-​day pharmacy closure. Very bad customer service!

The pharmacy randomly closed 4 hours early today, apparently because yesterday was a holiday. So when I got there to pick up flu medicine, that must be taken the first day you have symptoms, I was not able to pick it up. The website had no indication of any change in hours and it seems this was just this store that decided to change Its hours on a non-​holiday; not something a pharmacy should be doing.
I Ended up having to transfer the RX to another Walgreens and pay postmates to deliver it to me because I clearly could not trek over to the Castro due to the whole having the flu thing that made me go there in the first place.

Seriously the worst pharmacy experience EVER. I’ve given this place multiple chances as I really really want them to rock as my neighborhood pharmacy.
Sadly, I don’t know why, but every time there is an issue. From rude customer service to even having them dispense the wrong medicine! Another time, I signed up for text messaging from them — and they texted me every hour to tell me my rx was NOT ready yet! After three days I called and they said my insurance wouldn’t cover it.
Really I dread coming here and avoid it at any cost. What happened to Walgreens standards? Sad sad sad!

I purchased a prescribed medication, and instead of 2-​week supply they put only amount of pills for 1 week. I counted them multiple times, talk to their manager, complaint about it. But they still refused to fix the issue.

I’m surprised by how low the rating of this place. I’ve been here twice now. One time for a prescription and another time to buy some stamps. All the people that I encountered were very friendly! I think they deserve more stars, so I’m adding another 5-​star review :)

A true convenience store: u can find everything here, great selection. Friendly and very helpful staff. People who work here for years are very knowledgeable in product selection and can help a lot. People who are new or temporary are not useful at all, true for any store. Sometimes u can see homeless people roaming around the store. But i m always happy to come here, I know I’ll find everything I need here.

This is like any other Walgreens but what I love about this one is the amazing customer service.
There is usually the same older woman working at the register and no matter what the day or time she is always in a splendid mood which I much appreciate. I only usually go to this particular location in case of emergency as it is conveniently located very close to work and i’ll pop in for a snack or if my baby is sick and I need to pick up medicine before going home. But when I do go in I am always so happy to see that same happy woman at the register.
Other than this woman who is the sole reason I am giving this 5 stars, everyone else is just OK. This is a high volume location as a lot of tourists and workers come in here so I don’t blame all the workers for not being as friendly.

I had a helpful experience getting my Clipper card at the cosmetics counter.

This is the best Walgreen’s I’ve ever been to in terms of customer service. The employees are very efficient and friendly, which ain’t easy when you work a low-​paying service job. Pharmacy lines get long, but again, the techs are always helpful and friendly. The store just got an upgrade, so it’s looking better than ever.

I don’t understand how the pharmacy can close completely for lunch on a Saturday at 2pm when they close at 5pm? This is a corporate recommendation that they should have a staff to cover while others are on a lunch break. This is a growing neighborhood with a need for a 24 hr. pharmacy and better management of the current one.

It’s convenient because it’s across from Caltrain. However it closes at like 9pm which isn’t so convenient. That usually makes me hit the Safeway which is a bit more cumbersome to get in and out of if you’re just looking for something quick before getting on said train. Crazy wack people watching maybe the better reason to go here

I’ve been here so many times I can’t say this place is bad or good. It is a tiny sized Walgreens so their inventory is going to be limited. Sometimes I think Safeway might have what I need but I like going to Walgreens. The folks that work here are so nice and helpful! Great place to add money to your Clipper card. And if you are at a Giants game and you need something really quick its right across from the Caltrain station.

The inventory items are neatly placed on the shelves which makes it very easy to find what you are looking for. This part really proves to customers that employees are serious about making the store look neatly organized in a professional manner. Staff members here are friendly and the service here is good.
It is conveniently located across the street from Caltrain.
There is a parking garage for customers patronizing Walgreen’s, The UPS Store and Fanta Deluxe Cleaners. So this feature is a definite huge plus for anyone driving here!
This Walgreen’s location closes at 9:00 pm so this is the only downer!
EDIT FROM 04/​02/​2015:
The staff team members are nice. Service is good, prompt and attentive.
When you have photos you want to print out or reloading your Clipper Card, Walgreen’s is here for you.

This pharmacy USED to be awesome.
I’m not sure what happened, but they are the worst now — prescriptions take forever to refill, email alerts are inconsistent, they keep getting confused on insurance — it’s a pain in the ass every time. I need to change pharmacies, but it’s so close to my house! But today I asked to speak to the pharmacy manager and the employee said they weren’t in today … Or tomorrow … Or for the rest of the month.
Ah. Now I get it! This pharmacy is operating without a manager, which means the store doesn’t care enough to have someone in charge and the employees have no leadership.
So I guess I do know what happened … To the Safeway pharmacy, wish me luck!

Typical Walgreens.
i swear some Walgreens carry more variety than others.
this just a very convenient location.