Walgreens

I can in yesterday to buy some Desatin for my mom. It was my only item. Had to wait about 10 min to be rung up. After the clerk press the «I SEE THREE» button, someone finally showed up. I made my purchase & the clerk didn’t talk, smile, or even hand me my purchase. He just placed my receipt on top of my item & expected me to pick it up. What has happened to Polite Customer Service? I never gotten this type of service from any other Walgreens!

Yes, it is busy, the lines can be a bit long… but they have the best Drugstore Make Up Area in the areas.
Good Parking lot nearby and great nail salon across the street.

Walgreens in general and west portal in particular is miserable due to its incessant waits, long lines etc. spoke to an employee and she said mgr is limited to corporate hours. So sad and so typical. Just read the Unilocal reviews for all of Walgreens. Where is management? For what it’s worth I will take my business elsewhere.

Slowest pharmacy on the planet, only came here because they had a particular med I needed.
Even when they called me to the window, I had to wait!

Walked in for flu shot. Total wait time was only 10min. Accepted my insurance. Awesome pharmacist prepared the flu shot and administered it painlessly! Thank you!

You know, I may have written a couple rough reviews of this pharmacy but they’re just doing their jobs. Who knows what they have to handle on a day to day basis. I’m sure it’s quite a lot of work. I just wanted to say that ultimately, the staff and pharmacists here are really just there to help and do their jobs. They are probably overwhelmed and under supported. I figure a little understanding and generosity on my part will go a long way. You have it from me. Thank you for your help recently.

The location of this Walgreens is perfect!
This store is so big that it is very hard to miss it if you are in the West Portal area of the city.
Came in today to get some water and realized that they already have Halloween decorations and candy out for everyone to see! Cant believe Halloween is here already but at this store they are getting everybody ready with all the orange and black, GO GIANTS!!!
This is also one of the more relaxed Walgreens stores that I have been to. The staff is friendly and they have just about everything that you would expect from Walgreens.
If you are looking for ice cream, drinks, stationary, cards, toothpaste, painkillers, or snacks they will have it here. I always grab water and a small snack to get me going when I am here in the area.
Oh, make sure to sign up with a Walgreens cards so that you came SAVE BIG, or just save!

1 star for the PHARMACY. i walked up to the Pick Up window and the asian pharmacist said that he would be with me. Uhhhh he never came back.

Used the Miraloma Walgreens until it closed. Tried the West Portal pharmacy, but have found the lines there long, the parking options mediocre, and the staff kinda disorganized. Maybe I’ve just had bad luck with this location, but I’ve decided to give CVS a try.
Not recommended.

I’ve been coming to this Walgreens for over 5 years; in fact if you include before they moved from the corner near the Muni station over 15 years.
Staff: The staff have always been courteous, they’ve helped me find things, given me a frank opinion about the product (pros cons) and have done small courtesies including holding my paid for goods while I went to get my car. Time to time you get someone cranky but in all these years, have to say it happened once with this guy about developing film.
They recognize me and always take time to ask how things are when I show up, sometimes months would go by between visits.
Pharmacy: The pharmacy gets over whelmed. I don’t know why but we all seem to need drugs at the same time; over the years they’ve always been timely. They have suggested different generics over more expensive brands, given suggestions and have always gone over how to take the drugs when I forget given the doctors run through it so fast.
Product selection: It’s uneven, time to time they run out and the pricing is not often the cheapest compared to Target on certain items. Their Senior Day discounts great, I once made them ring up 20+ items with the Senior discount then again with just their special sale discount to figure out which way was cheapest. I know, bad on me. They were THAT patient. My Mom and I wanted to know.
Location: Near public parking, relatively decent street parking just avoid dinner hours.
Décor: Bright, big space so, if you plan to shop, you should get a trolley and not a basket.
Check out time: Pretty decent, although they wait until there’s at least 5 people in line before opening up a second register.
Can’t complain for a neighborhood chain drug store. I’m glad we’ve got one in West Portal.

They should just close down this pharmacy.
They list the hours of operation on the phone, but they say nothing about the random lunch hour the pharmacy takes (it shuts down for their lunch).
I really don’t give a crap about being lectured about state law requiring them to take a break — but both at the same time & having to come back or wait?
Not acceptable — taking my business elsewhere… Which seems to be their goal…
Does anyone from corporate ever check these reviews?

I agree with all the one star pharmacy reviews. The pharmacists are rude, abrupt, and do not care about the customers. Obviously they have not made the connection between the money the customer spends and their pay checks.
I called in a monthly prescription yesterday to be picked up today. I rec’d an email indicating it was ready at 10 AM. I arrived at 10:20, waited in line for 10 – 12 minutes, got to the pharmacist and was told that only 5 of my 30 pills were in stock. «Come back tomorrow for the rest,» she stated coldly.
This is inexcusably POOR SERVICE. Better to take another day to completely fill the prescription, than to have a customer come back a second time to get the remainder of it. This especially applies to the elderly — and the prescription was most notably for an older person — as it is more difficult for us to make the trip to the store.
Better get your pharmacy act together, Walgreens. CVS is available.

Worst pharmacy ever!!! I call a day before to have my prescription filled and then to make sure it’s rdy and of course it’s not. The man on the phone says «15 minutes» I show up 1 hr later and they tell me 10 more minutes! Do NOT use this pharmacy! Go yo taraval or anywhere else for that matter.

The pharmacy is really slow. Always a line. Today I waited 15 minutes at least. The person behind the counter kept taking calls and disappearing for periods of time. What is the problem here? I wish this weren’t the only pharmacy within walking distance to me. Yikes! Walgreens management: please read this and fix the problem.

Worst pharmacy service ever. They tell you it’ll be ready by a certain time and then you show up thirty minutes after the time it’s supposed to be ready and they say it’ll be ready in 15 minutes. This is the fourth or fifth time this has happened at this location.

Agree with everyone pharmacy here is terrible. I’m sick and trying to pick up my antibiotics and im told 15 minute wait. There’s NO other people in line for prescriptions. I come back. «oh sorry the pharmacist went on break». Are you kidding me? The two girls standing around gossiping didn’t get around to filling it so nothing happened while pharmacist was there.

Pharmacy is always slow, always a line, meds not ready, have to wait… the only redeeming factor is how nice the front staff is.

For the pharmacy only.
Avoid this pharmacy! I was near the area and so had my Dr. called in for a prescription and an hour later, in dire need of my antibiotics and thinking there had been ample time for it to be filled, I went to pick it up — there was no such prescription for me! Turned out they were so understaffed that no one even checked the phone messages. I stayed for over half an hour making sure the pharmacist listened to my Dr’s message and waited another 15 mins for the meds. Even the nice Walgreen’s employee who was cashing me out advised me not to fill up prescription at this pharmacy! Never will I be back for my meds again.

By a Walgreen’s Pharmacy life long customer who rarely goes negative.
If looking for a good or even decent WALGREEN’s PHARMACY — Hurry, EXIT this one now & remove it as an option on your Rx website.
Eek! Me thinks they dispensed the wrong medicine two weeks ago (eligible refill misapplied?) — shoulder shrug! Big problem because I’m out of needed med, have too much of wrong stuff (which # of refills remaining confirms) — double shoulder shrug! ABSOLUTELY NOTHING they can do — triple shoulder shrug!!! Come back in a week.
My fault… if not mine it must be my Insurance Company (Blue Shield), if not mine or the Insurance Company, must be my Doctor’s fault. Never mind they wait until Friday night to let me know.
This particular Pharmacy is a customer service black hole and the Pharm tech has a chip on his shoulder. Too bad, because it reflects poorly on an otherwise great Company.

This Walgreens location is clean and sparkly, and not too many of their items are in cages — unlike the location in Westlake Center where even the toothbrushes are on lockdown.
Looks like people complain b/​c it’s not as big as a suburban Walgreens but compared to some of the other SF locations it’s pretty damn nice and the selection is good… even La Roche Posay sunscreen is on offer.