Walgreens

Walgreens has always been one of my favorite place to buy daily life necessities, but not anymore. Today is mother’s day and they had a special promotion for 8×10 photos. Each household can order one photo online for free. Many of my friends ordered pictures online and asked me to pick it up at the store since i was there to buy some necessities.
Before I left the house, I received a call from Walgreens’ photo located at Noriega. The person who called said that they couldn’t process the order because it was only one picture allowed per household which i completely understand. I explained to the person that I m doing pick up for friends, without saying another word she transferred me to another person. The next person that I spoke with said hi and transferred me to the pharmacy. Then the pharmacy transferred me to another pharmacy. Finally, the last pharmacy person transferred me back to the manager that was there.
I spoke with the manager through the phone, he said because it was a promotion, I was not allow to pick it up for friends. If we are not allow to pick up for friends, then why was that an option? If we are not allow to ask friends to pick up for us, then they should’ve made it more clear. After 20 minutes of conversation through the phone, the manager said «ok, we will do it this time.»
When I arrived at Walgreens, the photo person said the orders were all canceled and no longer processed. I told him that I spoke with the manager earlier on the phone and he said that there will be an acceptation made since it was not clear in the first place. The guy didn’t even bother to help me find the person I spoke with on the phone and told me to call Walgreen’s customer service.
After 20 minutes on the phone waiting for customer service, I hung up and went around to speak with the manager. The manager took me to the photo area and said «sorry, the computer rejected all the orders.» He basically contradicted himself. If they cant do it, then he should’ve said no during the first time when we spoke through the phone. However, because he said «ok, we will do it this time», I purposely went to Walgreens to pick up those photos and I was told that I can’t pick them up because it was the same name for every photo. If I am picking up for 8 other friends and I am the pick up person, shouldn’t it be my name? or do i need to have 8 different names in order to pick up those photos for my friends?
Despite the photo problems, the managers HONGDE sent out other staff members to argue with me. The staff members and the managers all gave me attitudes. They said” ma’am you cannot argue with us because you have no rights to when the order has your name on there. It’s only one photo per household. It’s unfair to other households.” The staff who said to me was an asian lady, it seemed like she was one of the manager or something, but she was real rude. Like I said, I was picking up for all my friends, but they refused to listen to my reason.
I am extremely disappointed at Walgreens and their customer service.

My review is for the pharmacy only. The service is SUPER slow. No one apologizes for the long delays. The lines for dropping off prescriptions and picking up prescriptions is the same, so the line and wait was very long.
I dropped off my prescriptions for my mother who was being discharged from the hospital today. She has been a long time Walgreens customer. Prescriptions were dropped off at 12:45pm. I saw it was busy and said I could come back later to pick up her medications. Was told to come back any time after 3pm.
The pharmacy tech working today looked like she was hungover and did not want to provide any extra help. One of the medications I needed was not in stock, so I asked if she could help me find the medication at another Walgreens. No such luck!
Came back at 3:15pm and they hadn’t even started working on her prescriptions. The reasons cited were «we were totally slammed» after they took their half hour lunch and the manager said they are always understaffed on weekends. I did notice several people ahead of me got their prescriptions filled.
Bottom line:
— don’t be courteous and wait for your medications
— don’t come on the weekends
— don’t use this Walgreens if you are in a hurry!

The lines can get backed up pretty slow. but it is close and very convenient for me.

Walgreens doesn’t have a parking lot but there’s a few 10 minutes spaces at the left side of the store. store not cramped. no bargains found in aspirns nor other med. items.
buys: «dirty potato chip»: (.99) sea salt
–slighty greasy, very crunchy, nice taste.
originally from louisiana.
4 stars.

I have to downgrade my rating because of the cashier who’s normally there when I visit this Walgreens these days (mainly during the evening). This guy (who can be described as heavyset) seems unenthusiastic and generally provide poor customer service. Like last night, I was there near closing time and I stood near the register waiting to be served, and he was tending to things behind the counter for a good few minutes without looking up to add if someone like me was waiting to be pay. No apologies even, just a lot of disinterested tones. Definitely could be better.

This is for the pharmacy only. Specifically the younger of the 2 pharmacists. I’ve put in my formal complaint but here’s my not so formal complaint/​review:
The younger pharmacist has now given me 2 consultations that were very bad. 1 could have led to a lethal interaction which I caught before I left the store and the other did lead to a very unpleasant interaction. Both were printed right on the medication.
It’s time to find another pharmacy despite this one being 2 blocks away. Maybe this store is too severely understaffed?

My good old neighborhood Walgreens. From the time I used to walk home from high school every day, you were always there for me. When I was tired of doing in door black Friday shopping, you were welcoming with zero lines. However, when I was coughing my lungs out at midnight, you shut the doors to your heart. WHY?!
/​sarcasm
Okay, so this place isn’t open ²⁴⁄₇ but it’s close by and I love shopping here when some things go on sale. Their prices are higher than Safeway at retail but is cheaper than any other spot when it goes on sale with their coupons from their ads. Minus one star for not being open that late!

This is literally the slowest Walgreens ever. Which would not be a big deal except that they have the worst customer service as well

my god what has my social life become as i’m spending an evening in walgreens as a source of entertainment and Unilocaling about it
the bigger hispanic fellow at the checkout (bless his heart) checks folks out at one of the slowest rates possible. i’m curious what his turnover times are, my gosh that boy is slow as molasses.
one can’t help but analyze the back of the person’s neck in front of you or eliminate terrible thoughts that race into your mind until someone bumps into you of course as it’s tight quarters
from my routine window shopping down the aisles they seem to have your odds/​ends needs. better candy selection here than the irving location.
can’t wait to come back and set a timer for the checkout line, you’ve been warned big daddy

If you value your time do not fill your prescriptions at this Walgreens. Between the glacially slow service and their inconsistent handling of insurance you’re guaranteed to be in for at least 15 minutes for a simple drop off. At that point you have about a 50% success rate of actually getting your prescription filled. I’ve used Walgreens all over the country and this one the worst I’ve experienced by an order of magnitude.

I grew up in the same neighborhood as this Walgreens. I haven’t been here for several years as I moved away. Recently, I needed to have some pictures printed from a thumb drive, so I called to check if they have the self serve kiosks. First try, rang and no answer. Second try, automatically got transferred to the pharmacy. They tried to transfer me back to the photo dept. several times until someone picked up the line and hung up. Nice!
Since it’s not far, I drove there, saw the kiosks and started the process. Asking a girl who was probably clocking in to work how long the process takes felt like I disturbed her concentration. She shouted out to another woman who impatiently answered 15 minutes. After I submitted my order through the kiosk, I waited around and everyone seemed to have disappeared. 15 min. later, no one was at the photo dept. I, along with others cannot find anyone as we walked the aisles looking for assistance.
The girl finally came back and tried to help, still w/​an annoyed look. I paid for my photos and left as quickly as possible, not letting this poorly run store w/​no management get to me.
Over the years since I’ve been away from the neighborhood, the service level of this store really took a dump. Did they forget they are serving the public face to face, or do they just hate their jobs that much?

Terrible customer service. People there are very unhelpful and they clearly hate their jobs.

This WG is missing too many items the other Stores carry despite the size of the Store — this Space ought to be utilized better.

Came in for three things: A cooler, a snack, and dog food.
No cooler (understandable, its SF)
I went with beef jerky (the same kind they sell at Costco). It was moist, soggy and absolutely disgusting. Took one bite and threw the whole bag away.
Bought a Little Caesars bowl for my pup (his favorite), opened it, he took one whiff and yanked his head back dramatically. I took a look and there was mold in the dog food.
Try this place at your own risk, who knows when and IF they check their products for freshness…

I love the pharmacy staff at this Walgreens. I go their frequently, and they always remember me. The pharmacists always smile and say hello. Service is efficient and fast.

Their customer service in their pharmacy department is one of the worse I have ever seen.
My mom was never been here before to refill her prescription, but she went here this time before her dental appointment around this area. Unfortunately, we got a female staff who served my mom in a really bad attitude.
Even though my mom has only one prescription to refill, the staff kept asking her about what the actual prescription she was refilling, and my mom was definitely confusing about it. However, the staff looked like to have no patient on my mom, and she spoke loudly the same question in front of my mom with the mad face; it made my mom angry and talk back to her. My mom was extremely pissed off and felt very angry about this female staff.
At the end, my mom was never been called to pick up the prescription until she walked to ask. At the Walgreen that she used to go to refill the prescription in Ocean avenue, their staff are extremely friendly especially the staffs in the pharmacy department!
I don’t want to tell who that staff was, but this is the teamwork to ensure that your staffs are willing to provide the great customer service to everyone! Unfortunately your store failed to make it this time.

I like going to this Walgreen’s because it’s on my way home. Sure there are about 6 other Walgreen’s near my work place but I love the pharmacy staff at this location. They’re super quick with filling my prescription. I swear they’re done on the same day that I order it. AMAZING! I usually get the young female… I forget her name. She’s always so nice and helpful and takes the time to chit chat with me for a few seconds even when there’s a few people waiting in line.
Now on to my horrible experience here.
I went to the pharmacy to pick up my drugs. I asked the guy (Luong T?) if they carried «X». He looks it up on his computer then this Caucasian guy goes up to the other window and starts yelling to the pharmacist «hello!!! I have a question. Can I ask you something? Helloooo!!!» Pharmacist tells him in a minute. Then guy looks over at me and apologized and said he didn’t see me.
Ok lots of words but keep reading. It’s a good one for you but not for me.
Pharmacist tells me which aisle to go to look for the item. I go to that aisle and there’s an employee moving around some items on the shelves. I look a bit and don’t see it. Hubby asks him if they have «X». The guy rudely says «I don’t know what that is» and runs away. Yes he RUNS away! This has never happened to me before. Rude! We look a bit longer and found it.
Keep reading it gets better (sarcastic tone)
I also needed eye drops and just my luck they have it locked up. I push the button for help and just knew it would be the guy who ran away that was going to help me. Did I mention he went back the second we left that aisle? After a few mins, a guy comes over to us. Yes you guessed right! It is my bestie! Yes he made us wait. Those boxes aren’t going to move a centimeter here and there by themselves you know. Again rudely asked me «what can I help you with?» Pointed to what I want and he sighs loudly then proceeds to unlock the case. He grabs the box and while still staring at the case he hands me the box. Wow! Just wow ok!
I turned to walk back to the pharmacy and rude employee yells out «code 90!!!» As the pharmacist is ringing up my items, Caucasian guy from earlier ran to the pharmacy employees door and tried to get in. Ofcourse the door is locked! He then starts yelling out the few curse words in his vocabulary and walks away.
So… Anytime you hear an employee yell «code 90», the LP will be coming. Hopefully not coming your way.
Rude guy is middle aged Asian with glasses. I think he was balding. Clearly he hates working there. I can’t believe these rude people have jobs. Can you imagine how he must treat his coworkers and managers? He should be fired! I wonder if he’s the «poison» of the group. You know every work place has at least one.
Here’s a tip– watch your surveillance video and you’ll see who is a thief and who really isn’t.
Recap– pharmacy staff is cool! Rude guy and LP isn’t.

Your average Walgreens located conveniently on Noriega. They have your general pharmacy items.
My only complaint is the short haired Asian guy who works here is rude. Charged me for a monthly muni pass twice after he assured me it was not going to charge me twice since I had to change credit cards during the transaction. He then denied it to his manager when I came back to get it undone.

One of the many convenient Walgreens in the Sunset. Walgreens always has anything you could possibly need and even stuff that you didn’t need until you saw it there!

Hey, older Asian male pharmacist. Yes, I am talking to you.
As a medical professional, your lack of bedside manner is astounding. No, it is not proper etiquette to ask your customer, «What happened to you?» You know what? It’s none of your damn beeswax. It also isn’t your place to tell a customer that their condition «looks really bad.» Let’s get it straight — you are not my doctor, and I certainly didn’t ask for your opinion. Just fill my prescription, answer my questions, and ring me up.
If your pharmacy weren’t the most convenient for me to go to, I’d definitely go elsewhere. But if I do spot you behind the counter again, I’m leaving and taking my prescription with me.