VIP PetCare

We took our golden retriever here on a Thursday evening because he had injured his paw and was limping. Dr. Trimble and her assistants were very gentle and patient with our dog and helped him to feel more comfortable during the exam. She prescribed antibiotics and pain pills and gave us clear instructions on how to take care of his wound. We will definitely be back in the future if needed!

Long story short — I was trying to figure out if it was possible to get a rattlesnake vaccine for my dog in San Francisco, as I had read that it was only available regionally… San Francisco not included. I called VIP PetCare and immediately was connected with an amazing woman that went above and beyond what, unfortunately, many people do. She contacted the vet that would be at my closest location and facilitated a rattlesnake vaccine to be available under my name. When I arrived at the clinic and brought up the rattlesnake vaccine, the staff knew exactly who I was and more importantly who my dog was. The entire process was so seamless and above all there was organization and authentic care. I can’t recommend VIP PetCare enough.

I was skeptical about going to the vet at Pet Food Express. It felt a bit negligent — like calling a Duane Reade clinic Dr your kid’s primary care doctor.
I was totally wrong. The experience was easy, pleasant and really professional. The doctor was great with my dog and we’ll definitely be back.

My puppy and I have been to this clinic many times for various shots, minor illness or injury, nail filing, or to calm my worrying. Even though my pup gets his temp taken each time or something at least minorly uncomfortable happens, he absolutely loves his visits there. I reckon he thinks it’s doggie disneyland.
My experience at this clinic has been equally awesome. I brought the pup in once for a small, blistered puncture near his groin, wondering how I should handle keeping it clean or what might’ve caused it. But the vet asked me a few questions and was able to surmise that, along with the puncture, his licking the area had probably caused him a UTI. So I approved her taking a sample and was informed the next day that she’d looked at the sample herself under a microscope (positive for bacteria) before sending it to the lab where they tested it (negative for bacteria, since it wasn’t an intense infection and the small amount had died off). She went totally beyond her call of duty; I wish my human doctors were so stellar. And every visit has been on par with this experience.
Additionally, the staff always looks for the best price for whatever your service is, and they’re not hasty about starting an exam which will cost a set fee if you might just have an easily answered question. Great care and a great business.
I highly recommend this clinic.

I went there today with my 12 week old maltipoo puppy to get her second round of shots.
Since the «clinic» in pet express is only open on saturdays from 9am to 10.30am and it’s walk-​in only, i wanted to be there as early as possible, so i don’t have to wait forever. We got there 2 mintutes before 9, and 2 other people arrived shortly after us. we were the first to see the vet, and while my puppy got her shots, a line was building up, so i really recommend you get there a bit before 9, so you’re one of the first. We were out there by about 9:10am, they were very organized, very clean, and very sweet, gentle and patient with my puppy. she got her second roud of shots, deworming and all that good stuff + a microchip all together for 70 $
I was very pleased with their service, they did a great job with my dog and explaining to me all the things they’re giving her and what possible side affect each thing has and what to do if some of them occur. they take their time to answer your questions and i felt very comfortable with them. i will definitely go back there for the next set of shots for my puppy!

Have been getting my dog vaccinated for 4 years now at the Saturday morning clinic at Pet Food Express on Market Street. They could not make it any easier… in and out in 10 minutes, and we’re good for another year.

Ok so first off I was reading this other and only review for VIP Pet Care and it’s very misleading unfortunately. I don’t want to bash another reviewer about what they wrote but JuliaAHhaha is completely wrong and misunderstood what her visit would be all about so let me try to give a very fair and honest account of what this business is like.
I have been taking my four legged family members to VIP for over 7yrs now. I used to just buy the shots and administer them myself but I like having someone else do it who is a trained professional. VIP is at a location for a very small amount of time and to serve the greater area they need to be at several locations in a day sometimes so that means Short times at pet stores with sometimes long wait times than a typical vet but still at less than half the cost, I’d wait 3hrs if I was paying less than half the cost of a vet but still getting the same treatment if not better in some cases. So yes sometimes the lines can be a bit long but if you show up 15−20min early your wait will be that much shorter.
The staff has always been very nice and tolerant of other people’s obnoxious pets. They always smile and help with any questions a person has to ask. They are very knowledgeable in most things pertaining to your pets and their vaccinations and care. I don’t know why someone (juliaAHhaha) would show up with a dog that required a muzzle and didn’t bring one themselves and thought VIP was responsible for supplying those, if you know your dog is a biter or prone to acting out it is probably a good idea to bring a muzzle with you or leave them in the car and the vet will come out to your vehicle to administer the shots instead of binging him inside.
I love this place and I am so glad someone has the great idea of starting a business like this to give affordable care to pets without the over inflated costs of the veterinarian. I will continue to bring my pets here for their shots as I doubt I can find a better place to go because they’re that good.

In March 2013, I got a groupon deal for $ 15 microchipping my dog since he keeps running away. It was just by chance that I got this off groupon while searching for microchip costs. Anyhow I brought my 8lb dog here right away– made multiple calls to Pet Food Express and VIP pet care –I made plans to go on Friday then finally realize that the VIP PEt care is only there from 10 – 11:30am Saturdays ONLY. Obviously I’ve brought up «Groupon» a few times in the conversation, meaning I’m a new customer someone should have told me this before? nope…
SO, I got there and there was a 40 minute wait line. Didn’t know that either.(about the line) Ok so down to the painful part. Told them I need a muzzle they told me to just hold my dog ok that’s fine. –Prior research I know that the microchip is supposed to be placed between the two shoulder blades, but my dog’s chip is somewhere on the right shoulder blade. They were in a rush to close I guess? SO he didn’t scan to verify the chip is in place or there… That’s okay too, I’ll just have my vet Scan it the next visit but… WHen I got to my car parked outside, I realize my hand & clothes were all bloody from holding my pet WHAT THE HELL?!- Didn’t know that putting a microchip in would have excessive bleeding??? –so now iM wondering if the guy even did it righT? He didn’t tell me what I’m suppose to do afterward any care procedures? I got home and my dog was still bleeding… I wiped him down and put a bandaid on that of course would not stay on with all that fur, so I just put paper towel there and held down pressure at the wound. –I don’t even know when I should bathe him now :(
So 6 hours later and that area is SWOLLEN a lump a size half a golf ball. HMmmm… Don’t think that’s normal NO?. The poor thing is just lying there in pain. :(
What happened to veterinarians being passionate and loving about their jobs and people’s pets? –My heart is crushed that my baby is so hurt and someone just randomly shoved a big metal tube up his shoulder blade area making him bleed all over the place suffering pain :(I wonder if he even did it right and if the chip is there… I’m extremely disappointed.
Originally I was thinking of switching my pet there for shots… but now… I don’t care how cheap the place is compared to my regular vet. If they don’t do things right I’d pay double/​triple going back to my regular Vet.
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After my bad review left for them on Pet Food Express, I’ve got replies from Pet Food Express management, and they told me they would contact VIP PetCare. So finally VIP Petcare responded to me after a week saying they would give me the refund, and check my dog but 1 I don’t really care about the $ 15 bucks refund, and 2^nd my dog after a week had already had swelling down and needle shot wound healed. So a week ago, summer break now, I replied to them about the current situation of my dog’s microchip which is indeed now located on the right shoulder blade area and only about 2 mm deep easily felt by running my hand over the area…(Could probably be cut out by a knife if someone wanted to) … Is this normal? I don’t know. That’s all I want to know. Waiting for them to reply still… will let you know if they ever reply. So, hopefully after I post this review, they will look at it and reply to me.

As a regular customer of Pet Food Express on Market Street in San Francisco, I was happy to learn about VIP Petcare Services’ mobile clinic for a heart worm test, as well as Advantage & Frontline medications to prevent heart worm and fleas.
Had I taken my pup Oscar to the vet, it would have cost $ 52 for the office visit and $ 45 for a heart worm test. The medications would have cost $ 338 for 16 months. Had I purchased the meds online, I would have only saved $ 13.
By visiting VIP Petcare Services on a Saturday morning between 10 — 11:30 am at the Castro Pet Food Express, I was able to visit with the vet for free, have the heart worm test for $ 21, and a combination medication (not carried by my vet… Advantage Multi for heart worm, ringworm, & fleas) for $ 153. AND, I was in and out within 10 — 15 minutes… which is usually the amount of time I would have to wait just to SEE my vet.
Already, I have saved $ 76. But then… because I purchased a year of mediation, VIP threw in the heart worm test for free (saving $ 21). And THEN, as part of a promotion, they threw in FOUR EXTRA MONTHS of medication (saving $ 85). AND THEN, because I had a coupon from a newspaper for dog lovers (a free publication distributed at the front of the store), I saved an additional $ 10. So, 16 months of heartworm/​ringworm & flea medication cost $ 8.93 a month (with vet services for free). WOW!
In addition to the receipt, they keep electronic copies on file for access at a future date, so it is just like going to the vet. This service is PERFECT for folks who have dogs in good health (just like humans who visit a «minute clinic» and meet with a skilled Nurse Practitioner for minor issues). If your dog or cat is in failing health, see a specialist (just as you would with your human family members).
Grand total: Vet’s Office = $ 435. VIP Petcare Services = $ 143.
Because I saved $ 292 & I was in the Pet Food Express, I could splurge on some of Oscar’s favorite dog toys & bones and STILL not feel like I was breaking the bank. :) Gotta love that!