FedEx Office Print & Ship Center

Very poor Customer service.
Felt like I was interrupting their day. Significantly lower lever support than FedEx offices downtown. Simple requests denied with bogus reasons. Worried now that my package will not be delivered as promised.
Posted to FedEx Cust Service, still no response.

I have been in here several times and regardless of how busy this place gets, the staff has been consistently friendly and helpful with me. I’m pretty clueless when it comes to printing stuff and they always come through in helping me get the best job done without me feeling like a complete idiot! Phillip is amazing, and some others as well (can’t remember all the names, sorry). I’ll continue to use this location for my fed ex needs… and printing services!

What a funky place with no resource and the rudest employees you can find around.
Good luck if you have to go to this place. Some of the workers there have been petrified into pillars of attitude, they’ve been there for decades and still cannot get some professionalism.

Life pro tip: Don’t come here. Use Shyp instead.
I needed a fragile package shipped so I went here during lunch today. I came in and a staff member helped me pack my item, put it in a box and taped it all up for me. I thought, «Great! I’ll be out of here in no time and this was super easy!» Boy was I wrong.
Another lady came up to the counter to ring me up, and as she was trying to check me out, the man who packed up my shipment told her, «It won’t work, everything is down. Just have her write down her information and we’ll run it later.» So they literally had me write my credit card information down on a slip of paper, along with my expiration date so they could run it later when their systems were back up. Since my package was already packed up I thought I pretty much had no other choice and did what they said.
By 5pm I hadn’t received an email receipt like I was promised so I called and the man let me know that everything was still down. At 7:30 they called me back and said my credit card number was wrong and they needed the number again, which was fine, but they refused to run the card again with me on the phone even though the man picking up packages was there and they knew my package needed to get out today. Then, at 9pm they called me again and said that the credit card hadn’t gone again and they needed a new card. Seriously? It’s now been 9 hours since I originally dropped off my package and you’re just now able to run it?
I understand if a system is down. That’s fine, but don’t pack up my shipment when you know your systems are down. This has just been the worse experience I’ve had shipping something in a long time.

This place sucks. Everything I’ve ever had to do here, whether it’s turn a letter-​size stack of pages into a saddle-​stapled booklet («we can only do it from a digital PDF») or print documents from Dropbox (equipment didn’t work), this place should be avoided.
Yesterday, I shipped from the 100 California location, and asked about shipping bankers boxes full of files. «No problem, we just tape them a certain way because of the removable lid.» Great. «Any problem with the open handles?» I ask. «Nope. Just depends on how you pack the box.» Ok good.
Today I bring a file box to the Market Street location, and am told repeatedly that they can ship it, but it has to be organized into a different box because of the removable lid. «It’s a box of files. They’re hanging on the box, and we’ll just tape it up.» Nope. No deal. So here I go back to the 100 California Street location.
Save yourself the time and just go downtown.

We had a pretty disappointing experience here getting materials printed for our wedding reception.
First, when we sent PowerPoints over for printing, we were not told that the fonts do not get preserved in PowerPoint format. So, the table number signs were had printed came out with the wrong font. Also, the colors were off.
We did appreciate the fact that Fedex Office said they were reprint at no additional charge if we resent the file as a PDF. However, when we did so, the second set of printouts were printed on the wrong paper (they didn’t use heavy cardstock as we’d requested and as they’d done on the first set) and the toner seemed to have been low, resulting in lines across the printouts. We didn’t have the time or patience to go through a third set of printouts, so we used what we got. Given that we paid about $ 100 for 32 double sided printouts, we were quite disappointed.
In addition, we had issues with the seating chart posters we had printed. First, I was promised they would be ready at a certain time, but when we arrived for pick up, they were not. Further, while we had ordered posters that were mounted on foam (I was very clear on this at the time of ordering), they were not in this format when complete (the posters were rolled up instead), and we had to have them fix it (and wait quite a while).
Overall, we had quite a frustrating experience. I expect better from Fedex Office.

Sherelle has helped me here a few times & has made some great recommendations. She is friendly, sweet, & helpful. She makes this location a better place!
Overall, the location is clean & appears well cared for.
They have a large selection of greeting cards which I wouldn’t have expected.