Veo Optics

I couldn’t have asked for a better experience at Veo Optics. I’ve only been wearing glasses for two years and going through the process of picking glasses has always been stressful for me. As soon as I walked into Veo Optics I was welcomed by Jamie. She heard my concerns, preferences, and listened to my needs. She picked a great selection of glasses and gently nudged me to explore outside my comfort zone. With her help and the other gentleman at the store I picked out a pair of glasses that I absolutely loved! Not only that but I also got a pair of sunglasses :) I would recommend everyone to come here for the guidance and expertise of the staff and overall a great experience.

I don’t normally write reviews but I had such a great experience I felt compelled to.
I purchased some frames at my optometrist but the selection was limited. I came in to Veo to check out some additional styles and brands, to see if I had made the right choice. Jamie was very helpful and even though I had already purchased other frames elsewhere she still was very welcoming and helpful. She hand picked about half a dozen frames and helped guide me through the process. I ended up not purchasing anything from Veo but I wish I had come here first.
Thanks again Jamie!

Walked in to browse and a wonderful lady helped me out in some things that she liked and recommended and told me about a killer December deal that had going on. I then sat down with Tim who’s a wonderful person who’s incredibly passionate about helping his customers get the right product for them. He swiftly sorted me out with some Tom Fords and The Jamestown frames.
After a week or so they were ready to pick up and they looked stunning.
Went back today to get them slightly adjusted. And Tim remembered my name and swiftly helped me with a smile on his face.
Great service, quick, not pushy and they are passionate about their job. These guys are rad.

What a wonderful place! I love all the different choices of eye ware. The staff is extremely helpful and super sweet. They have a Groupon special going on right now for a buy one get one free. Even without the special I’d still go to them for my eyeglasses. They have quite the selection! Thank you all for making me look so good. It’s much appreciated!

James and his crew redefine customer service. Simply, the best experience… ALWAYS. I keep returning to Veo because of their professional and knowledgeable, yet relaxed approach. A++++++++++

Best experience ever! Renna is truly professional in every way with a great eye for style and detail. I just purchased my second pair of seeing glasses and it could not have been easier. I highly recommend VEO especially Renna at the Valencia location. (I hope I spelled her name right!)

This review is for their service! I bought a pair of Warby Parker glasses that weren’t tight enough.
I brought them into Veo and Benny took care of me — she tightened them for free and gave me tips for what to look out for. Super knowledgable and not sales-​y at all! I really appreciate that approach :)

Walked in here with a repair and Kayla hooked me up! Really friendly and attentive service. Gorgeous selection of eyewear and I noticed they hand-​mount their lenses. Nice to see that attention to quality. Definitely coming back here for all of my eyewear needs!

My face sucks with frames. I’ve been to several places before Veo and found it nearly impossible to get good frames after spending sometimes an hour or more looking at different styles. Shawn was able to set me up with 3 good frames in about 10 minutes. WOW, what a relief!
Only downside is the price. I simply could not afford the frames with the preferred lenses. If you can afford $ 500-​$ 700 for frames ($ 350), polycarb transition lenses, and anti-​reflective coating, this is no doubt the place to go. I wish more opticians were like Shawn!
Cheers.

I love the selection of beautiful and fashionable eyewear here, although I fell in love with a pair of Blakened horn glasses that are about 3x what I am willing to spend. One of the gals working here stepped up to the task of trying to find a more affordable option. While I didn’t find «the one», I did learn from the sales associate about what glasses actually complement my facial structure. If only someone had taken the time with me 10 years ago, I could have avoided some truly unflattering glasses!

The Mr & I had the good fortune of finding the Marina Veo a couple years ago, when they totally set him up him w/​an awesome pair of glasses. Fast forward to a new prescription, we knew it was the perfect time to update his look
This location was super-​convenient to get to. The shop is large & there were a TON of people in there — but they were all being served. It was awesome to see such a large number of happy customers, browsing, trying on frames, sunglasses, getting measured for their new specs… none of this sign in or take a number… which equated to no irritated customers or people mowing you down to get a question answered
Not only did the Mr find a couple frames he liked, one of the nice girls helping us, found some sunglasses (that are currently FREE when you purchase a pair of glasses!) that we never would have selected on our own. I love how they can look at someone’s face & target great shapes & color schemes that suit that particular person!
And when it came to welcoming the Mr to the wonderful world of progressive lenses, Veo offered to «train» the Mr on how to best acclimate himself to the new prescription & work w/​our insurance & we felt very well cared for.
Took about a week to get everything back & he couldn’t be happier. This makes the 3^rd Veo we’ve visited in SF & have to say, they’re all top notch!

James is the man. I wanted to wait until I got my frames to write a review (ordered them today) but he’s just too good of a stylist. Strongly recommend scheduling a consultation with him in advance.
I told him vaguely the look I was aiming for, and he runs around the shop and instantly finds me a couple great looks. After an hour, there are quite a few customers in the store and yet he still finds time to come around and give me a few additional recommendations.
Yeah, everything’s pretty expensive here. Quality frames, top notch service, not surprised. Buy 1 get 1 free makes the initial sticker shock bearable. Will hold on the product review because I haven’t actually picked them up yet, but I’m confident that they will last for a while.
Ahhh I’m still so excited about my purchase, can’t wait to look hella good!!!

So I promised y’all a follow up review. I’ve been getting rave feedback about my glasses. There was one small hiccup that was handled well — the sunglasses that was in my order had a crack and Ryan (or was it Brian) said he can’t deliver them as they were and explained it was a rare occurrence that a lens will crack at the corners or radii when they are placed into a frame after edging. However, he let me take the sunglasses home with me and gave me the option to drop them off at their main location in Union Square or back to the Mission. I dropped them off a few days later and I got them back Thursday last week.
My regular glasses have been working flawlessly. I think they’ve made a new long-​term customer!

My girlfriend and I were killing time before a show at the Chapel across the street and wandered into Veo. We immediately fell in love with the selection of frames and were a little surprised at the low pressure sales strategy. They had several employees roaming around who offered help when we looked confused or had questions but none of them «leaned into it» which we appreciated. They had a «buy one get one» deal so we each found two pairs and went for it. My only slight dig is that the progressive lens pricing was steep. I was also apprehensive that getting my exam at one place and glasses at Veo would present a finger pointing game if the glasses didn’t work out. But everything was great. As other reviews have said, Veo gives you selection and service that can’t be beat but for a price.

JAMES. If only every industry had someone like James who’s passion for his job shows through the way he not only knows his job better than anyone ever, but he really really makes you understand why he’s so passionate.
My boyfriend and I scheduled a consultation with James much ahead of time during a trip to SF from Hawaii. I used to order my glasses online from a hipster cheap glasses place *ahem* but I wanted a change– I used to live in LA and Hawaii doesn’t exactly match my taste. So I planned to get all my shopping and style pieces on this trip. My boyfriend also wanted glasses, even though he doesn’t need them haha.
We figured out the über ride here to Mission and met James the day we landed. We were told to pick out glasses we like, and I picked out pretty much all the same as the ones I had on– boxy thick rimmed large lens. We sat down and he told us what he liked and didn’t like about what we picked. He showed me the difference between a black frame on my boyfriend vs. one that was black in the front and white in the back (towards his face) and how it made him look energized ! He picked a slate gray frame for him and it made his blue/​gray eyes so bright and gave him a artistic/​design type of look!
For me he picked a tortoise shell cat eye, which I never would’ve put on myself. But the top of the frame didn’t give me a straight «unibrow» effect and didn’t hide my brow shape (I never woudl’ve considered thinking about that!), and the lighter bottom made my somewhat asymmetrical face look a lot softer! I couldn’t believe it.
It is not your discount, costco, or online-​hipster-​store prices here, but you pay for an amazingly tailored product. They made sure to cut my lenses so that my focal center was where my eyes were — my old hipster glasses had me looking out the «top» part of the glass and that’s not where the prescription was centered… THUS my HEADACHES. Which have indeed been gone since getting proper glasses. Did my life just change?
All in all, yes it was expensive, but with a deal on buying 2 pairs at once, I think if you’re gonna pay $ 500 for a purse, TAKE CARE OF YOUR EYEBALLS AND LOOK GOOD DOING IT. Thank you James. I seriously have not worn the contacts I bought for that trip because I’m too in love with how these glasses look on me — and that comes from someone who grudgingly wore glasses her whole life. My boyfriend wears his every day (even though he has ²⁰⁄₂₀ vision– shhhh). Seriously the best service I’ve ever had, I’ve never been happier with a purchase or experience!

I didn’t come in here for frames, but instead to get some replacement lenses popped into the Persols that I love. After using a special machine to heat up the frames to get them in easier, Rana asked if I wanted to have the frames buffed as well.
Even though I didn’t buy frames here, I definitely will in the future, because that was some crazy good service!

My partner and I stopped by this store last weekend and we both love it! As other Unilocalers have already indicated, the customer service is superb. Attentive, and detailed oriented. The store has lots of stylish eyeglass frames to choose from.

The very best shopping experience in my 20+ years hunting for glasses.
Benny was incredibly helpful. After months of feeling dissatisfied or rushed in stores — I found two pairs I’m obsessed with at the Valencia St location — in a matter of minutes and could tell it was their professionalism and experience that made this possible.
I really appreciated their respect for my time as well as my individual needs. So excited and would highly recommend Veo to anyone!

James is seriously a magician with frames. Spend 10 minutes with him and you’ll feel like you received a personal makeover and styling session! He’ll tell you exactly what type of frames work for your unique facial structure and ensure that they highlight all of your beautiful features.
My love affair with Veo started a year ago when I accompanied my boyfriend on a window shopping trip for him to buy a pair of sunglasses. However, not only did my boyfriend buy an amazing pair of shades, but James allowed me to try on a few recommended sunglasses and I fell in love. I had NO INTENTIONS of actually purchasing shades as I already had my beloved Dolce. But they were simply to die for. I somehow managed to resist my temptations and walk out without purchasing them but of course, I went back a year later and made one of the most satisfying purchases of 2014.
Here are the highlights:
1. Impeccable and unparalleled personalized service (James is the only one I’ve worked with but I’ve heard everyone else is awesome as well!)
2. High end sunglasses with an emphasis on less mainstream designers
3. 3 convenient locations across SF: Mission, Marina and Union Square
When you’re on the prowl for a set of frames that will make all the heads turn, definitely consider paying James a visit!

I never go anywhere but Veo Optics for my eyewear needs!
They have gorgeous designer brands, up to date/​fashion forward pieces AND amazing customer service. My favorite designer for glasses/​sunglasses is Dita and they have the best selection I have ever seen!
Communication with all the stores are easy as well :) They email back quickly, answer phone calls and really go out of their way to meet your needs.
The Castro store is by far my favorite — great energy here!
I love coming here! Will be back :)

Man hört ja immer wieder, dass Service in den USA sehr groß geschrieben wird. Und die Angestellten hier bei Veo Optics passen super auf diese Beschreibung zu: bei meinem ersten Besuch wurde ich gleich von einer der Angestellten herzlich begrüßt, auch wenn es schon kurz vor Ladenschluss am Sonntagabend war. Ich beschrieb’ kurz mein Anliegen — ich brauchte neue Gläser für meine Sonnenbrille — und schwuppdiwupp wurden sowohl ich also auch mein Brillenrahmen vermessen.
Nach ca. 20 Minuten war ich schon am bezahlen und meine Brille war in besten Händen. Aber das beste war, dass die Mitarbeiterin mir zum Abschluss meine Brille, die ich gerade auf der Nase trug, abnahm und bei ihr die Schrauben anzog und sie auch gleich noch polierte. Einfach toll.
Leider — und da zieh’ ich ihnen einfach einen Stern ab — arbeiten sie hier mit keinen Krankenkassen zusammen. Sie geben dafür aber einen großzügigen Rabatt für Versicherungskunden.