Ulta Beauty

Came Here for the first time to purchase a specific product. Enjoyed my time looking around and seeing what Ulta Had to offer. Asked salesgal for a sample of an eye cream and she told me they don’t give samples. Hhmmmn so how exactly do you encourage customers to purchase products or try new ones without samples? This place is fine if you know exactly what you need. Not sure how Ulta could possibly think that customer experience would be a good one. Samples work-​they really do. And if I liked it I would’ve come back to purchase and repurchase the product. Now I’ll never come back. –2 stars.

This is a review for the Brow Bar only:
The technician did an uneven job on my eyebrows. He even drew in the shape of the eyebrow with a pencil before he started, which should have made things easier… As I was watching my sister who went after me, he drew them in unevenly, and when she mentioned that they were different, he went with the «it’s your face» excuse.
There is no way I am going back to pay $ 20 dollars (plus a tip) to get my eyebrows done there again!

We were in town for a special event and wanted to get my hair done. Karen did an amazing job and I could not be happier!

I am happy that finally we have a ULTA here in san francisco! since nothing is available here! no walmart no ULTA and if you like anything that you want to pick up in a store you have to have a short trip to some area around! san jose, etc. anyways I went in the store it is big and full of different makeup and hair and nail stuff! they carry high end and drugstore items which is really good! the staff are friendly! and the woman behind the counter was so nice! I really enjoyed my trip! a big plus = they had still their sale going on for new year! woohoo even got a palette for 4.67! unbelievable! ULTA nail polishes just for 0.97 can you believe it? I definitely recommend you guys go there and try it! it is worth it! it is just behind the target and if you go to do your shopping there step in ;)

Great staff, plenty of items, everything a girl could need!

Just to preface, I’ve gotten my makeup done at different Ulta locations and have had wonderful experiences. However, I made an appointment for a makeup application at this location and had a disappointing experience. Not only was my artist Jay 15 minutes late (I arrived 5 minutes early), it was clear he had little to no experience as a makeup artist. I showed him a picture and the result didn’t look remotely similar. My eyeshadow was unblended, my foundation extremely splotchy and patchy, and I had to request several times that he blend it in more. He completely neglected my brows, contouring, highlighter, eyeliner, and mascara. I approached another artist to complain who ended up having to take off all of my foundation and start over. However, Marcus and the manager were extremely accommodating and apologetic, taking the time to redo the previous artist’s disaster. This took another complete hour and by this point, I was an hour and half late for my event. Additionally, it was ridiculous that I was charged the full amount ($ 40) after my horrible experience AND another $ 10 for a lashes even though I brought my own pair. The final straw was that they had the nerve to ask for a tip at the end. All in all, even though some of the artists are skilled and accommodating, I would recommend going elsewhere.

I never write reviews so this really says something. For someone who loves beauty products but isn’t obsessed, this Ulta has everything I need from selected higher end to lower end beauty products AND it ain’t cramped with its own products that just compete with the rest.
Also, since I moved to SF earlier this year, I was having a hard time finding a Benefit Brow Bar that does quality waxes. Tonight not only did I find a perfectionist waxer, but someone who really knows and loves beauty products (not just cuz they get a discount). Everyone go see MARCUS for your waxes and advice on products.
Marcus also answered my question in regards to my smashbox lip liner that I just purchased the other day.
I won’t smack talk about other brow bars, but Marcus truly is amazing!

This review is for the salon: my stylist L was amazing. I got more than a cut an color. I found my new stylist and go to person for some southern food. L and the entire stylist team was funny, sassy, and awesome. L was straight honest with me and broke down the cost and the process. She even did a test bleach on my hair to make sure what I’m getting into and the color I will be achieving. I walked in there hoping to get the pastel look but sadly I couldn’t because of the amount of bleach and my Asian hair won’t be able to handle it. So I went for plan b and asked for Galaxy hair. My appointment was at 3 and I left the salon at 7. I had so much fun and a great experience that it felt like I was there less than 4 hours. In the end, she gave me more than the Galaxy she gave me the universe! It was so amazing! I left the salon looking fierce. I got complements left to right and left a huge hole in my wallet. Hey, I work hard and wanted to treat myself and thanks to my new stylist and team it was worth every penny!
Thanks again! I love it!

Decided to get my haircut here on faith as I never go anywhere unless it’s recommended, but I’m glad I took the plunge.
The salon is in the back of the store and since I got there early I was able to peruse what items they had compared to Sephora. This place has a little bit of everything from drug store staples to some of the high end brands.
I will admit the biggest factor I booked an appointment with Ulta was their special offer for $ 30 for a haircut/​style for new clients. I’m sorry but $ 70 a haircut (and that’s just STARTING prices around downtown) is way too much even if they offer complimentary water, coffee or tea!
My stylist was Jay and he was incredible. He actually listened & was patient as I pulled out pics of how I wanted my hair cut and shaped and he was honest about how it would take a little time for me to achieve that look considering how misshapen my hair was from the last haircut I got.
Overall this was a very pleasant experience and I may have just found my new permanent salon — sorry Carlton Hair Int’l and Patrick Evan.
By the way, in order to get the $ 30 special I believe you have to book the appointment online and be a new client. I know future visits for me will be around $ 45; still a bargain compared to places downtown.
Also, services count as points if you’re a beauty member, another cool incentive.

The positive: The location is completely convenient and has plenty of parking.
The negative: Good luck trying to make an appointment at the salon. You can’t do it online and they don’t answer the phone. If this is their customer service, I’ll spend my $ 80+ with my inconvenient dermatologist.

It’s so great to finally have Ulta in the city so I don’t have to drive out to Colma! And the central location with free parking are two other big pluses. I just visited the salon a few days ago and had Karen work on my hair. She did a colour touch-​up for my roots, a trim and then a fabulous blow dry. I love love love her energy, her personality and her easygoing style, so I’m even more glad to have found someone to go to without much hassle!

ULTA rocks & is officially my new chain shop for beauty instantly beating out Sephora! I switched over to ULTA from Sephora & Pure Beauty due to the following reasons.
1. They’ve real bargains! Their bargain deals include clearance deals that are very reasonable. At Sephora, most of the clearance items are Still a bit steep for my beauty addiction to feed. Even beauty addicts have budgets especially if they want to barely subsist in SF!
2. They have coupons good towards many brands at the shop & offer gifts with purchase! Depending on the brand, one can still manage to buy things sans the guilt & shame which cases the push for some folks to have retail bulimia.
3. They have a good balance of all levels of beauty goods from cheap drugstore brands to chic ones. No more having to make trips to 2 or more shops for basic & compulsory items such as nail polish remover and staple concealer, foundation, & face powder.
4. They’ve a salon with services that are reasonable for the locations. Ask for a price menu & you’ll see.
I’m just glad that I don’t love nearby otherwise I’d be spending most of my previous hard earned $$ here! Also Hoarders may have to come into my home & use a bulldozer to clear out all the lipsticks, lipgloss, blushes, & other beauty items that call my name ²⁴⁄₇ & cry when I leave them on the shelf.

I finally made my pilgrimage to the new Ulta in San Francisco today. It’s super convenient to go to if you’re on a Target trip, as it’s also located in City Center.
The employees are all very nice and I was asked many times by them if they could help me find anything, etc. Like all other Ultas, they carry a wide variety of (high-​end and drugstore) hair products, makeup, and beauty products and tools. They have a hair station and a Benefit brow bar as well!
The only things I was disappointed in: small section of hairbrushes and a lot of the NYX products were out of stock.
Definitely will be coming here more often than Sephora now!

I’m so glad they finally built an Ulta store in SF. Employees were nice and helpful. I’ll definitely be coming back.

I just walked out of this store and I’m furious.
I love makeup, I’ve spent hundreds if not thousands of dollars at Sephora, and I thought I’d try Ulta since I’d heard good things. I walk in, no one comes to help me for a while, maybe 15 minutes. I try a few makeup items, one of which is a Laura Gellar primer that irritates my eyes. An associate comes by with permed dyed blonde hair and asks how I am, so I tell her my eyelids are irritated and ask for some makeup remover.
The woman goes away and comes back with a tissue with some product in it, then walks away. I apply what I think is makeup remover to my irritated eyelid and immediately think something is wrong, because it’s a thick, wet substance like a slick, heavy lotion. Not the usual consistency of eye makeup removers.
My eye starts burning TERRIBLY. I’m seriously in tears because it hurts that badly — and I have plenty of piercings, I have a high pain tolerance. I ask the woman to use their bathroom to flush my eyes out and she agrees but starts protesting about how there shouldn’t be a problem because she uses that «makeup remover» all the time. I don’t care, woman, take me to a sink! At this point my eye is visibly bright red and I have tears coming down.
I flush my eyes out and then ask the woman to show me the bottle of product she gave me. Turns out the «makeup remover» is a foaming deep-​cleaning face wash, and the bottle explicitly says «avoid eye area» on it. I show the woman and the moron never apologizes but keeps insisting that she uses it all the time.
I tell her I’m leaving and she tells me i have to stay to fill out a report. Hello, my eyes are still burning because of you! In other circumstances I would fill out the form to get you fired as you clearly deserve to be, but right now I have to go rinse my eyes out a thousand more times.
Well, now I know never to go to Ulta again. Even if it weren’t for the one employee, Sephora’s product selection and customer service in general is a thousand times better.

So happy to finally have an Ulta in the city! Loved it! Not as big as some of the other Ulta stores I have been to, but it definitely has a lot of good stuff! All of the products you expect from Ulta are there and they have pretty friendly staff!

Just went to the Ulta Salon yesterday to get my hair cut. Not only was it more affordable than any good salon in the city, they did a great job with my hair. Jay was great and gave me exactly what I wanted. They take walk-​ins or you can make an appointment. They also didn’t push products on me like some salons do. I’ll be back next time I need a hair cut!
The rest of the store is also wonderful — lots of great products and super attentive customer service. They’re going to be taking lots of my money from now on, and I love it!

The new Ulta on Presidio is great! Their customer service is outstanding! The also have the Benefit Brow Bar there which is very convenient! I went and saw Marcus. He was AMAZING! Make an appointment with him! You will not be disappointed!

Yay finally open! So convenient to now have an Ulta now in San Francisco. The store isn’t the biggest and when I was there I noticed they were already sold out of some things so I would recommend to call ahead of you want to buy something in particular.
If you’re not familiar with Ulta it’s a beauty Supply store/​Salon so they carry drugstore and some high end brand makeup. Have many hair products and tools. They do cut and color at the Salon part and have a Eyebrow/​Eyelash tint and waxing at the Benifit counter.
Will update my review as I go.

It’s so nice to see another business open in the City Center! This Ulta is nicely stocked with a selection of high end beauty brands and drug store brands. They also have a hair salon, facials and parking! The staff is friendly and I’m sure I’ll be buying lots of goodies!