Turkstone

I had a very poor experience with this company. Showed up at their show room to make a purchase — that was the end of the good experience. They make it easy to purchase, but good luck getting your merchandise. I was assured I would get my product delivered in 3 days and I wanted to be home to inspect the boxes because they don’t accept returns and charge a 30% restocking fee. The delivery day came and went. I waited 3 more days, calling them about 5 times a day and no delivery, just excuses and terrible customer service. I called my credit card company and put a freeze on the charge — this place was not going to deliver my product or give me my money back any time soon. Finally, I get a call that the shipment is ready and I can go pick it up myself at their warehouse. What kind of customer service is this? I promptly told them to cancel my order and found another company to help me. I’ll never recommend this company to anyone.

I agree with Zoe’s comments that Turkstone has questionable business practices, poor customer service, and low accountability. When I order tiles from them, they seemed helpful and friendly, but I found it odd when they made me pay 100% upfront since other tile stores take a portion of the money upfront and leave some portion to be paid on delivery. At that time they told me the tiles would be ready for pickup in a couple days. Once they had my money, their interest in me disappeared– they never called about delivery, and when I finally picked up the tile, many tiles were chipped. They were unconcerned about my chipped tiles, indicating that I was being too picky. When I insisted on replacement, they ordered the replacements, but when the replacements came in they were chipped even worse, and Turkstone refused to return the badly chipped tiles or refund even part of our payment.

We love love love Turkstone! We had to get tile– and FAST! I read the one review and decided to give them a shot. Plus they’re open until 6:30 so when you are faced with Home Depot or luxury stone… which are you going to pick?
The showroom is incredible. They have everything– and if they don’t have it, they can get it. Beautiful tile, great service and plenty of stock! What a deal!!!
We left with a stunning tumbled stone for our bathroom, and I’m sure it’s going to look like it cost a million bucks.
The guys are so nice — and were so knowledgeable about everything, it made it really easy to find the tile that was right for our needs.
If you’re looking for a great place to buy GREAT tile (even better than Daltile’s showroom) go here. The deals just couldn’t be better anywhere else. Plus– they had enough of what I needed in stock, I didn’t have to wait a day… it’s in my car ready to go!
Tesekkurler Turkstone– supersiniz!

Turkstone is one of the best sources (locally or nationally) for natural stone… don’t even think of going to one of those questionable warehouses or big-​box retailers until you’ve given these guys a try. They have practically every color/​finish/​quality of travertine, marble and limestone available and their prices are amazing for the quality.
Their showroom is well-​stocked, and they have a huge warehouse with the ability to get anything not in stock in about a day. They also can source amazing mosaic pieces of any size… some of the designs are incredible.
We have used Cenk (owner/​GM) and his team for two large bathrooms in our apartment, and have received many compliments on the quality of the stone. He can also help arrange countertop cutting and tile installation. All in all, a five star team!