Collier Warehouse

I recently replaced the doors and windows in my house and was directed to Collier Warehouse by a friend. I have to say, it was a great experience! I have worked with a few sub contractors for different projects around the house, and Collier was as good as they come! It seems like they have really improved in the customer service area over the past few years.
Everybody I worked with was professional, polite, and knowledgeable. One thing that stuck out to me was that they listened to what I wanted and made that happen. I heard stories of sub contractors not being honest and only focusing on how they can make more money, but not Collier. They give me multiple options for the windows and doors and explained the pros and cons of each product they sell.
The installation team was great as well. Very friendly and accommodating. I wanted to be there the first day they worked just to make sure everything was going okay and there were no problems.
Hopefully I won’t have to replace my windows anytime soon, but if I did I would 100% go back to Collier. Can’t say enough good things about them.

I am a General Contractor and have worked in the City for many years.
I tried Collier on the recommendation of an Architect.
This was a large project, around 40K in windows and doors. I wish I’d checked out the Unilocal reviews beforehand.
I have never worked with a more incompetant, disorganized and unresponsive company in my life.
I’ll spare you the details but take it from me run, don’t walk from this business.

I’ve shopped for doors at many places in SF and Marin and gotten the «homeowner treatment» (not a contractor, not important enough for their time). Collier has been exactly the opposite, treating me like their most important customer from day 1. My sales rep, Julio, was knowledgeable and incredibly patient, the order went through like clockwork, and they’ve been responsive to every request. Marvin shipped a broken handle and quoted four weeks for a working one; Julio made sure we got it within the week. A month after the installation, the door started sticking; Julio was on it immediately and the receptionist at Collier called at least five times to make sure Marvin was taking care of us.
I don’t know what these other reviews are about, but I could not recommend Collier more highly — great selection of doors, great sales rep, great customer service.

Oh Unilocal Master, may I give these people 0 stars? Please? Pretty please?
They really deserve 0 stars. They’re rude, they’re way too many weeks late in my order and now they’re solving the problem by simply not answering my questions. The lady that answers the phone has an attitude — seriously? Your job is to (a) answer the phone and (b) be polite. Can you really miss 50%?
I should have read the reviews — too bad they’re the only distributor for Fleetwood doors in SF. If you can stay away.

Terrible service, including highly unresponsive reps. Installation quote was much higher than those provided by general contractors. In addition, price for windows and doors SIGNIFICANTLY higher than competitors. My advice: go to Beronio Lumber’s showroom and get your own quote (don’t ask your contractor to do it!). You will save thousands.

I ordered two velux skylights and was told they would be delivered on friday. On monday I called to see why they had not been delivered and was told they would not come in till wednesday, five business days late. When I explained that I had scheduled the work already Rick the salesperson said «what do you want me to do about it». I explained that he should have called me on friday (the day they where due) and told me of the delays. I will never order from an unreliable place with horrible customer service like colliers. Go to beronio lumber instead!!!