The UPS Store

This location makes mailing packages something to be enjoyed — which is really saying something. Anytime I have an Amazon package to return or rental dress to send back, I can bring in the unsealed box and printed label and someone there takes the box from me (even if they’re currently helping another customer) and says, «We’ll take care of the rest!» It’s SUCH a pleasant experience and, as cheesy as it sounds, the fabulous customer service always makes my day a little brighter.

This place actually deserves a 5 star because of customer service, but I took off a star for their outdated equipment. Staff was amazing! Super helpful with printing documents. Melanie went out of her way to assist. But overall everyone was helpful.
The customer PC isn’t tied in with the fed ex printer so I had to save my document, then email it to the store for them to print. So heads up if that process works for you (comfort level). The staff showed the deletion of my emails prior to leaving the store.

I went in and was unable to send my packages because they would not provide a single strip of packaging tape for a small box or a strip to hold down the mailing label. The man working, Alex R., was rude about it and stated that it would cost $ 1 per box he touched with tape. Or I could buy an entire roll of $ 7 tape.
Very poor customer service and they try to charge you for cheap things.
The people a few blocks away at Mailboxes & Co (
) were very helpful and able to provide tape and good customer service.

Went in for notary service. Very friendly and efficient.

Great service!
Quick
Friendly
Knowledgable
Everything you could need in a ups store!

I had a ton of memorabilia to send and I was very nervous about packing and sending it. It turns out that I had nothing to worry about. Brandon was so helpful, professional, and friendly. It was fast, easy, and affordable. Thank you very much for making a daunting task extremely easy!

Friendly service and fair prices equals no complaints from this Unilocaler. I would love more available parking but we’re talking about Chestnut St so lets keep this review realistic :)

Love my neighborhood UPS store and neighborhood UPS Delivery Man, Phil! He always comes up the stairs and leaves my packages right outside my door and even picks up my prepaid packages.
They are always very friendly, helpful and patient when I come in here. They even let you compare prices and tell you what it would cost to ship the package via USPS!
Only sucks because they are very very expensive when compared to USPS.

My experience with the UPS phone customer service in dealing with my new iphone delivery was one of those conversations that left me frustrated and annoyed without any answers to my questions addressed./ until they suggested I call the local dispatch call to set up a time to coordinate a pick up… 5 minutes later, Roger from the Marina Center UPS called me. One word, AMAZING. He tracked down the driver in my neighborhood and had him wait for me! Just above & beyond. He was funny, real and genuinely helpful. Total opposite than random customer service dept. Thanks Roger!

Fantastic service. Thanks for all the help, guys.

The people that work here are always so nice and helpful. Great place to drop off mail, send off packages, pick up packing material or if you are in need of a mailbox, this is the place to go.
Prices are ok. To send off to small packages, including packing was $ 13.

**We got physically threatened by a UPS driver in San Francisco mall, TWICE.**
I am working with UPS, FedEx and DHL for the past 6 years and I never had to face such a relentless employee who is rude and aggressive.
Last week, the UPS driver at Westfield mall in San Francisco parked his cart too close to our store, in order to take a personal phone call. He was shouting and screaming on the phone, next to customers, and when my employee politely asked him to move his cart aside, he started shouting at him and physically threaten him. When a mall management representative came the UPS employee said said to him (the mall representative) «I can punch him (my employee) in front of you and none of you can do anything!».
Today (10÷24÷12) he was very aggressive to me as well when I asked him if he has our package. He ignored me at first. When I asked him again he said he doesn’t know our store. When I asked him for his name he came very close to me, waiving his hands, and saying «are you threatening my job? huh, are you threatening me??» and refused to give me his name. He did not wear a name tag as well. And when I said I will complain about him he started laughing and said «from now, I will refuse service to you». I am the store owner and was polite the whole time.
I am handling this situation with the mall management and if needed, police and any legal actions needed. My employees feel as if he is discriminating them and they physically do not feel save next to him (he is a very big guy).
Obviously, UPS is in charge of this misbehavior by not educating their drivers or screening them from the first place. It is clear that he has no limits and is not afraid to be facing any responsibility for his actions.
Avoid using UPS in the future. A company who has such rude employees does not care about customer service. When I ship a package I pay to the company that pays its employees. So, in other words, I am paying him for being rude and aggressive to my employees. I will instruct all my vendors to ship with FedEx or Post Office instead.
Here is a picture of him and his aggressive behavior (low quality):

After dealing with various UPS locations for notary services and getting nowhere simply because those who are notaries are simply NOT/​NEVER in, I happened to be told that there was a UPS store with notary services in the Marina district. I called and was told the notary is there. When I arrived I was surprised the counter clerk IS the notary (not a separate individual as in some locations), and was told that soon there might be yet another for a total of FOUR notaries at this one location! This is in comparsion to the UPS shop at Columbus and Bay — the manager no less, who is never there! Thanks to this location for having notaries and so many!!!

I have been using this store for years because they are always very helpful and very friendly. I am prompted to write a review now because of the really great service and assistance I received from Frank with a recent shipment. Everything about this one was a hassle (my fault, not theirs), but Frank kept it moving along, helped me figure out all the issues with the shipment, and was super friendly and positive the whole time. THANK YOU FRANK!
To the reviewers below complain about the store not serving them after business hours, why don’t you try doing things on time and not write negative reviews just because YOU screwed up :-)
This UPS Store is a FIVE STAR business and Frank is a FIVE STAR GUY!

Since my last review the customer service has been nothing but amazing. I ship multiple packages monthly for both personal and business reasons. No matter how random my shipping needs are, they are always helpful and accommodating.
Not to mention I have a P.O. Box here and have multiple things shipped to me each month. I have never had an issues with a lost package or something not getting where I want it sent, when I want it sent. Which is way more than I can say for the U.S. Postal service.

granted most of the folks here are usually nice and helpful, thus not one star.
However, the recent renewal on my box was quite expensive, particularly to receive email for a business as well as personal. I went to store and agreed to pay the personal rate for another year, if and only if my business mail would be received. Done deal. hand shake. paid nearly $ 400. Returned to store a month later to find that my business name was *not* in the box, and the same guy who cut the deal with me said he never does that, and the new manager would not allow. Last time I asked for the manager to call, he didn’t. If he does call this time, I will tell him that I was lied to, charged for something I would not have bought… and my business mail has potentially been thrown in the trash. Will cancel my box forever once I secure a new one, for much less money.

Ok, let’s try this again without the strong words:
If I can give them a zero stars I would. I have been doing business on ebay for a few years and always ship my merch through UPS and have used several of their locations and franchises and this was the only one where I had such a bad experience.
Mark, the manager there, told me that I could get a better rate than the one I get online if I had them order my labels. So on his good word I dropped a few boxes off right before a leaving to go out of town.
Their computers were already shut down, even though it was 15 minutes before they were supposed to close, but they assured me that I could leave the packages there and that they would call the next day to get my credit card info and that they would take care of everything.
I did not receive a call the next day and when I called them the following day they put me on hold for 20 minutes while they searched for my packages. Mind you these were bikes, so we’re talking 2 big boxes!
When they ordered the labels the price came out to double what I would normally pay. I asked to speak with Mark and asked him why he promised me a better rate when that was the best they could do. He denied ever promising me anything and was very rude about it. Since I was out of town I could no come in and pick up my bikes and I didn’t want a bad rating on ebay I decided to eat the cost and agreed to let him run my card.
He the REFUSED TO RUN MY CARD, because he said that he «didn’t trust» me and that I would have to come into the store in person. I reiterated to him that I was out of town all week to which his response was: «I guess that sucks for you then.»
Those where his exact words!
Anyways. I ordered the labels on my iPhone myself, while on vacation, emailed them to my folks and my step dad was kind enough to go across the city after work and drop the labels off. The cost was half of what the UPS store quoted me and what I expected to pay.
I am never going back there again and for those of you who gave them could reviews I would encourage you to get an account with UPS and do your own labels and compare the prices, because I guarantee you are getting gouged at this place.
I understand they need to make their money, but to give me such an attitude and refuse my payment on top of trying to overcharge me?
I’m going to stop now before I say something that gets my review deleted again. But this was the WORST customer service experience I have EVER had.

Update:
Turns out it was the awesome manager that made this place great. He’s since moved on, and I have no complaints about this place but I don’t think it’s particularly better than any other UPS store, although the location can’t be beat and I really enjoyed having a mailbox here for the 2 years that I did.
**
I walked into the UPS store to mail something about a year ago, and the staff were so friendly I thought I must have walked into the Twilight Zone. Usually people at mailing places seem to hate their jobs, their customers, and their co-​workers, but the employees at this UPS store are the most authentic people you could hope to do business with.
I wound up getting a post box here because I wanted a place where my mail would be safe, and I look forward to swinging by and getting my mail a few times a week, just to say hello to Mark, Murray, and the rest of the staff. They always make everyone feel special, welcome, and like they are the most important person in the world during the few minutes they interact with you. I recommend this place for all of your shipping and receiving needs over anywhere else.

Dropping off a box that’s already packed and has a pre-​paid shipping label is easy and no hassle. However, I came in here the other day to drop off a box that didn’t have a pre-​paid shipping label…
I was not pleased with my experience. The service was not friendly, and without confirming anything with me, extra services were tacked on (insurance). Not only that (and, yes, I realize as a sales associate you’re supposed to upsell — but do it right!), I was quoted $ 113 for 2^nd day shipping… LONG PAUSE as I stare in bafflement… then $ 59 for next option… LONG PAUSE I still stare… and then with a condescending look «Well, there’s ground shipping, if you want it…$ 26». And this included the insurance I didn’t ask for.
I really wish I would have been quoted basic shipping prices, and then insurance prices… separately. I paid the $ 26 without knowing what I paid for, but as I walked out I looked at my receipt and saw «Service Fee» so I went back. The employee was not at all friendly or helpful, was reluctant to do the refund and said I would have to wait for another customer, and then gave me the hard sell on how necessary insurance is. I felt so awkward I just left without adjusting my bill…
I’m going with US Postal Service from now on.

Like or not, sometimes you’ve just got to mail that oversize gift to your distant cousin for their birthday. Your religious recycling regimen means you have no spare cardboard sitting around to pack that gift into. What to do? Oh, UPS. That’s right.
These guys are fairly new owners of the location on Chestnut, and are working hard to improve their community image. Yes, they charge a little extra to box that gift and ship it for you.
On this trip, the guys behind the counter were friendly, focused, and offered helpful ideas to keep my shipping bill low. In and out in 5 minutes with a gift I had a hard time fitting in my backseat. I’ll be back again soon.