The UPS Store

Review is for an item (large painting in glass frame) that this store packaged and arrived damaged. Poor packaging and no «Fragile» sticker placed on outside package. The glass was jiggling in the box when it arrived. Now, I need to file a claim and figure out how to open the box with broken glass. Thankfully, I had the smarts to have it insured, but will see the outcome of the claim… Ugh…

I came here to pack and ship a package internationally and fortunately asked for a price quote for their packaging services prior to making a commitment. With their breakdown of charges applied for use of packing materials like tape, I knew it would end up costing close to $ 30 just to get my package sealed and ready for shipment. So, I went back home and recycled one of the many boxes I received in the mail from Amazon. You might as well spend $ 10 at a local Walgreens for packing materials that can be used for other things in the future and $ 6 to have someone from UPS pick up your package from you rather than pay $ 30 for a box, some tape, and 3 minutes of someone’s time.
Their notary services, however, are quick and efficient. I needed to get some Power of Attorney paperwork signed & notarized and managed to be in and out of here in 5 minutes.

I happen to LOVE this toilet!
It’s not the UPS store in SOMA. that is cheaper. this is a shipping BUSINESS that of course charges for their services, you fucking ninnies.
every time I ship from here, I get excellent service, and the convenience of it bing close to home is worth the cost because they aren’t going to the expense of store rent, supplies, taxes and all the other costs of running a business just in case you want to tip in their bargain hunting shipping services. take your cheap ass on the bus with your nancy little package, girly man!
all parody and humor aside, it’s location location location… use it!

Closed 10 minutes before posted closing time.
I feel this is unreasonable, particularly for a weeknight, where customers are competing with work schedules to get to the store in time for the posted hours.

Always great service… recently had to have several things notarized on short notice and they were very helpful. It’s funny to see these negative reviews from people complaining about price. Apparently the general public think rent in Pac Heights in a prime location is free; of course they have to charge a fee for their services that is commiserate.

Came in here yesterday and got lied to and taken for a ride. Pretty bummed out and feel stupid for not realizing it at the time. Won’t EVER be coming back to this location.
I needed a gift packaged and shipped ground from CA to NY. The gift was in a 12×12×4 shoebox. The employee took my item and packaged it in the back without me there, which should have been my first red flag.
When he came back he told me the total. $ 40. A confused look came over my face and I asked him directly, «Why is it so expensive?». He said, it’s because of the distance. I thought this was strange since $ 40 still seemed like a lot to get charged for ground regardless of distance. So I asked, «Is the package that heavy?» since my item was quite light. Again he cited the distance. I expected to pay some nominal fee for the box and a bit more than I would at USPS, but not $ 40. I was in a rush and the item was already packaged and there was no cheaper option than ground, so I said, OK, I guess that’s what it is and paid.
Later on in the day when I had time I looked at my receipt and was shocked to find that the shipping cost was only $ 18. The employee had charged me $ 20 for the boxing supplies, more than the cost to ship the item coast to coast. The supplies he used were considerably larger than my item (14×14×14) which means he purposely packed the item in a much larger box and used supplies to pad the extra space.
This was a con. The box was never packaged in front of me so I never saw the size or what supplies were used. When I questioned the price the employee lied about why it was so expensive and failed to mention any of the supplies he used in packaging.
Really not acceptable. Employee should face consequences for lying to a customer.

Stopped in Saturday to ship a package back to Zappos, who boasts free shipping both ways. They should’ve told this UPS store, who charged me $ 1 for the small amount of tape used to tape the box shut. Seriously, guys? Even the cheap post office doesn’t charge for that…
While I was there, I had a set of keys made. The total was a little under $ 10 and the man working told me that he’d have to charge me $ 0.75 in order to use a credit card because the total was under $ 10. It’s 2014, people. I can pay for a $.10 cup of ice at the gas station with a credit card.
If you really need to recoup the cost that the credit card company passes along (and you very well might), factor it into your prices so I don’t feel like you’re nickel and dime-​ing me. After being charged $ 1 for tape and $ 0.75 to use a common form of payment, I had a bad taste in my mouth and won’t be back.
(The two stars are for the fact that the store was very tidy and conveniently located.)

The employees are terrific. I have found them super helpful and friendly.

This store should call the Sunset UPS store and thank the Sunset store for sucking so freaking bad that I had to give them 5 stars.
I normally would not bother reviewing a UPS store. You dropoff a package and they ship it. What’s the big deal?
Well, the one in my neighborhood (Sunset) sucks so bad I have given two 1star reviews. So I guess I have to give 5 star for these guys not sucking. It is like a consolation prize.

The customer service here has always been fantastic and I’ve never had to wait for more than a few minutes for service.
But I really can’t give any additional stars because of the pricing difference. I had a small package (about 1lb or less) that I needed to have shipped and it was almost $ 12. Doesn’t seem expensive right? Well, when you take into consideration the fact that I had shipped another package with the same size, same weight, same item, to the same location at a local post office a few months earlier and it came out to be just a little over $ 4 (with delivery confirmation included).
I didn’t have any time constraint on the package, I told them that as long as it gets there, whenever is fine. I had them ship it via USPS too so I’m not sure why there was such a huge (almost triple) price difference.
It’s too bad this store is in such a convenient area for me, I wouldn’t ship anything from here unless it was a dire emergency.

It has taken me the longest to write a review on the Man, ALLAN! I’ve gone into this location many times and each time I’ve been there, everyone seems to come into the store at the same time. And of course when one person has 5 boxes to ship out, the line starts to build up passed the entrance door! Meanwhile, two people need help at the copy machines, a person lingers on the side wanting to ask a «simple question», and the phone is ringing like crazy. Long story short, Allan kept calm at all times, and was able to multi-​task without no problem! I don’t know how he does it! Seems like a very stressfull environment but he handled it very well! This guy is definitely a keeper! Good job Allan! Keep up the good work! I was one happy customer! =)

Love the crew here! Been coming here to ship things since 1998 and have had a mailbox for the last 1.5 years. All of them remember me, and they are efficient and friendly.

The service is awful. period.

Customer service was very disappointing tonight. Robert was the person on duty. One of the keys they made for me the other day didn’t work, so I came back. Because it was close to the closing time and he didn’t know much about keys (perhaps insufficient training?), Robert made it look like he was doing me a huge favor by remaking the key. He was extremely reluctant and rude (he threw the key on the counter once it was ready instead of just giving it to me), and made me feel like I was not welcome there at all.
The new key doesn’t work either but that’s not what made me write my first Unilocal review. I just don’t remember the last time I was treated so disrespectfully anywhere. I truly hope this is not going to be a recurring pattern, and he was just having a really bad day, because I live close by and the store is very convenient for me.

I filed a small claim on them, and I won.

$ 8 for a small cardboard box? Seriously? (–1)
Having to repeat that I wanted the return slip INSIDE the box three times. (–1)
Otherwise, the guy behind the counter was nice. Process was relatively quick and easy. The fact there is only one employee there at a time could prolong the experience though, especially if there is someone in front of you with 29 things they need to get done.

Is it absurd that I find it absurd that they charge me $ 1 to tape a box closed?
He tells me that it’s going to be a lot of tape. Seriously? It’s tape — not kobe beef cheeks. It couldn’t have been more than 20 feet of it.

I have had a business post box at this location for several years. I very much appreciated their courteous service. Aaron is outstanding– he remembered me despite my having not been to the location in 2 years.
This kind of personal service plus all of the services they offer makes the UPS Store on Fillmore outstanding.

They charge $ 1 just to tape the opening of an envelope. They did that to me, and they did that to a man that came right after me.
Also, if you value your hard-​earned money, DO NOT EVER ask a UPS store to pack your package for you. I recently had to send my laptop for repairs, and asked this store location to help me do that. They said that they’d put it in a laptop box, which turned out to be a whopping $ 25, and on top of that charged me $ 15 to pack it. What, to just put my laptop in the box and tape it up!!! You are effing kidding me. $ 15 is something that many of us work for a whole hour, sometimes more, to earn. It is NOT the amount of money some lousy business can claim by just putting a laptop in a box and taping it. On top of that, I never even got to see the box they were using or the finished/​packed box. They could’ve even thrown it into a regular cardboard box and just not let me see it if they chose to.
Next time, I know better to either order boxes online from another vendor for a fraction of what they charge, and packing it myself to save my hard-​earned money. This is absolutely ridiculous.

Ptttthhhhtttppttt to them! These guys give «lethargy» and «lack of service» a whole new meaning. I’ve twice now stood waiting for them to acknowledge my presence while the two guys behind the counter shot the shit about whatever for easily 4 minutes. The whole time, they avoided the slightest eye contact with me that would have acknowledged «oh, I see you and I’ll be with you in just a minute.»
Their slack-​jawed lack of step-​to-​it-​iveness cost me a friggin’ parking ticket once because, let’s face it, who honestly thinks they’re going to be in a UPS store longer than 40 minutes in the middle of the day during the non-​holiday or tax season? Jerks.
Just to add insult to injury, when I had the gall to ask a few questions about pricing options & shipment times on my package, I was treated with greater eye-​rolling and knuckle-​dragging, as though it were the greatest inconvenience in the world to have to explain shipping information. Cripes.
The dénouement, of course, is the frequency with which the UPS trucks will double park two in a row, dominating the whole block and interrupting traffic on a street that has a number of bus lines that run along it. Tres annoying.