The UPS Store

It would be great if they did not ignored me.
But it was just a drop off so that’s okay.

Terrible customer service! the manager refused to let me pick up my package even though I showed my ID with my name, correct address and tracking number in my email and text. I picked the packages the same way yesterday but today he said he would not because my first name was not the same. But why yesterday? He said he just did not to let me get it now today! I would understand the policy requirement, but i cannot accept the poor service he had toward the customer, with such rude and mean attitude without providing other solutions or being helpful. He refused to contact UPS for me saying his store has nothing to do with UPS! but asked me to contact the seller to change the recipient’s name, which is the most difficult and time consuming way. He seems like to be a difficult person and enjoy making others life miserable.
I later contacted UPS and found out actually I can add additional first name variants or requested it to resend it to the original address. The website of UPS My Choice also says customer can use the tracking number for pick up if the ID does not match. However, so far the package was not yet redelivered according to the web record even though it should be within 24hrs. I feel it is related to this guy as I cannot trust this store at all.
I really don’t want to go back to this store any more. I transferred all my delivery option to the UPS at Portola Miraloma Market. Anyway it was not my choice to assign the nondelivered package to this 236 West Portal store at the first place.

Avoid this UPS store, as they have the worst service ever. They manager left my box outside the door on the sidewalk. I had a Google express return item. It was a big box of huggies diapers for my 9 month baby, and they would not help me with my label. I asked if I could leave the box so I don’t carry it back to my my car a few blocks down while carrying my baby.
I had an emergency and didn’t make it back in time and they called me telling me that they close at 5 and if I was even a minute late, it would be on the curb. Which they did and I lost my box. They were so rude to me on the phone. I will call the corporate office today make an official complete.

This UPS store has a decent location and offers all the usual services. However, they charge $ 20.00 to receive a package shipped via UPS («Package Receiving Fee: $ 20′). The following week I picked up a package at the FedEx/Kinko’s Store on Sloat that had been shipped via FedEx. Yes, you guessed it, no fee for «receiving a package» shipped their shipping company.

I went all the way to this UPS and they told me I couldn’t ship a package from there? Anyone know why? Had to go out of my way to get there just to be sent back. The package wasn’t anything complicated either.

I came here to have a 2-​page document notarized. It was good. After it was done, the notary public suggested me to make a copy to keep, using their copy machine with no charge. The best thing is that the notary public’s availability. I think he’s usually there during the store hours. I called 2 other notary publics in the Sunset on Friday to make an appointment, and although they advertised to open on sat & sun as well, none of them called me back for 3 days. So, I came here at 9:30am on Monday. I called at 9am, and the notary public said that he would be there all day. Save your time and get your work done on time by coming here. But call ahead anyway.

Nicest people ever!!! I came in to ship 6 boxes of my life across the country and she was absolutely awesome in processing it all and making sure I was confident they’d get to where they needed to go. Small store, people don’t be afraid if you come in behind someone in process to ask for a simple drop-​off or something. Be sure to go here earlier in the day to avoid the crowds for stress-​free process. Plenty of available parking in morning because most businesses haven’t opened up yet. Also they had 2 moving trolleys available which made my life awesome lugging heavy boxes. PROTIP: Ship lots of stuff in 18″ big boxes, it’s cheaper than small ones.

Unprofessional and unwilling to problem solve for customers.
I went to The UPS Store at 236 West Portal Ave to pick up a package for my GF and it was a huge pain dealing with these people.
First, they said I cannot pick up the package without her ID. Understandable. I asked if a text message or Facetime with my Iphone from her with her ID would suffice and they said no without any consideration to the matter. The employee then said that she would have to send an email to the store giving me permission to pick up her package. I mentioned that this does not make sense, because how would you know it is actually from my GF? The employee replied «In that case I don’t want to give you the package now». What kind of service is that? I asked for them to at least check if the package is there before going through the hassle of the email to make sure that the package is in fact there. The employee briefly looks and says the they don’t have it.
Second, I go online to verify that they package is in fact at The UPS Store at 236 West Portal. I then call them with the Tracking Number starting 1Z (All tracking numbers from UPS start with 1Z). He looks up the Tracking Number and without much diligence says that they don’t have the package with no solution on how to find out where the package has gone.
I then call
and spend a good amount of time on hold to speak with a
representative. They tell me that they will investigate where the package is and call me in the morning. I get the call in the morning and they tell me that it is at The UPS Store at 236 West Portal. I call The UPS Store at 236 West Portal to confirm this and finally they say «Yes its here» in rather abrupt tone.
Third, I go to The UPS Store at 236 West Portal to pickup the confirmed package. It turns out that it was under my name and not my GFs. I asked them why they couldn’t figure this out yesterday when I came in person or called with the Tracking Number starting 1Z. He didn’t like my tone of voice and the word «Freakn», which I guessed he mistaken for the F word. With the package in front of me, with my name on it and matching my photo ID in hand, the employee decides to not give me the package and takes it away from right under me. At this point of pretty outraged. The employee continues to help other customers while laughing at me with the other customers.
I then have to call
AGAIN and tell them the situation and schedule a re-​delivery to my work address and also file a compliant about the service I received.
All in all, dealing with The UPS Store at 236 West Portal Ave has caused me 2 trips to their store, 3 phone calls, totally over a hour and still, I don’t have my package.
This all could have been prevented with some diligence and some basic problem solving, but because of the employees laziness and ego it has turned in to an unpleasant ordeal for myself, UPS, the employee and The UPS Store at 236 West Portal Ave. Especially the fact that he had the package and at the last minute decides to be a baby and take away the package from under me because of his feelings and lack of sympathy for the hassle I had to go through.
I am sorry if I was a little rude or grumpy, but that is no reason to not do your job in a professional and diligent matter and certainly doesn’t give him the employee the right to without hold the package addressed to me.
My advice to anyone considering having a UPS package delivered to The UPS Store at 236 West Portal Ave is to think of an alternative. Maybe have the package delivered to your work or to the UPS at 1728 OCEAN AVE. The employees at this store do not give consistent service and they don’t try to help you if they don’t feel like it.
The employee who helped me is Gary Patel. Its a family run business, so I get the vibe that all the employees behave this way.

I must give this UPS store a glowing review. On two occasions I had complicated shipping needs: once with an unusual and complicated package and the other with multiple packages all different shapes and sizes. On both occasions, the employees here (most recently Gary and Dennis) were patient and meticulous. They understood my desire for the packages to be affordable to ship, securely packed, and also attractive when opened by the recipients. The cost was very reasonable both times (much less than quoted by other packing stores), and I appreciate not being rushed or made to feel like I was in the way. Bonus: when my parking was expiring, they gave me two quarters for my meter with no charge. So nice! I will always return here for my shipping needs!

Excellent people. I shipped a very fragile and expensive tube audio amp today and they packed it nicely to insure no damage.
Fast and polite !!
These folks are always very nice !!
Thank you Mr. Patel and all at store 0370 !!

Once I got into contact with the right person there, I learned they do provide box holders a way to get to their stuff after hours. It’s an additional fee but for what that’s worth to me, no biggie. And they’ve been generally very helpful with all my needs since. Forwarding mail to other locations in cases of travel is still a little pricy but I doubt anyone at individual UPS locations have any control over that. And on whole UPS has been serving me better than FedEx lately; upping to ⁴⁄₅ stars.

We have been using this po box for our business for years now. And we have never had an issue with anything. We get updated notifications from them when we have packages. And everybody inside are super friendly and helpful.
Thanks guys!
U rock!

Nice people working, not overly crowded & in convivent location.

Tried to buy book of stamps, yet they were out. Heard employees dropping multiple Fbombs. Even continued when they knew I was a customer-​wow. So professional. That’s why I like FEDEX !

This UPS offered AMAZING service today! I wish I caught the name of the lady who helped me with my amazon shipment…, to properly thank her. But she helped me tape the box I brought in, the existing label and scraps of paper I had in my hands, she actually told me to just leave it on the table, she’ll throw it away… and wah lah… All done and I was super impressed with the excellent customer service she provided, and the quick and swiftness she had.
*** On another note… I went on a Thursday, so BEWARE OF THE METER MAIDS! I got a ticket after my UPS errand, only one minute after the meter expired. :(I deserved it since it was out of time, but I was amazed they ticketed me after ONE MINUTE! Cost me $ 66. Watch out, cause the meter maids are lurking.

Awesome. Staff always friendly and help with shipping questions, etc.
Five stars.

It got a lot better today! Very happy with the service I received.
Previous Review:
Every time I go in I expect to be treated poorly now. First time I went in to have something notorized, fine, the service went well. Second time I went in to return a package that was shipped to us by mistake, they indicated you might as well throw it away because we don’t know what to do. Third time, I went in to return packing peanuts and they indicated they wouldn’t accept them if it wasn’t bagged. Here I am in their lobby trying to shove packing peanuts and I gave up. I asked her if I could leave it near the front desk and she said «fine.» Next time I’ll just go to the post office where their service is friendlier.

I called ahead of time and asked what time do they stop doing notary services. The lady I spoke to said 6pm. I got there at 5:30pm. The guy at the counter was smiling and said that she had just left. I WASTED MY TIME calling, driving to this ups, and feeding the meter! When I could of just went somewhere else before 6pm. I am never coming back to this ups, and I do not recommend this place to anyone!

Hours on door says open at 8:30 am. Got there at 8:50 am and they were closed and no employees inside.
Either change your sign or open on time. I had to walk about of my way to get to this store and wound up going to a competitor down the street who actually opened before their posted time.

I have been to many ups stores throughout the city and usually receive blaaaa service. I came to this store to ship to NYC and a girl named Crystal was beyond helpful. She helped me find what the best option was. If you come to this location and want great service ask for Crystal you won’t regret it.