The St. Regis San Francisco

The hotel itself is beautiful and fantastically located but I was very disappointed with the service we received. We requested for several bottles of wine to be cellared during our stay — and they agreed to our request. When we went to retrieve our wine, it was discovered that the bottles were stored in a hot closet rather than the restaurant’s wine cellar as promised. A small but careless error for thousands of dollars worth of property — not what I expect from the St Regis brand, let alone to a SPG gold member. While staff did apologize, no special efforts were made to try to compensate for the mistake. Disappointing experience.

I don’t ever want to stay at another hotel. LOVED my city view. Everybody was great and accommodating and I definitely recommend this hotel if you’re looking for a place to stay in SF.
Also, probably one of the best room service orders I’ve had. (ordered breakfast)

What an awful experience. Someone else with my same last name had a reservation at the hotel at around the same time of my reservation and this hotel charged my credit card for that person’s no show fee without my authorization. And when I called to ask what the charge was for, the accounting/​billing person claimed he wasn’t able to cancel it and would get back to me. He hasn’t, so I had to dispute the charge with my credit card company. As if that weren’t enough, when I arrived for an early check in and the front desk called me to let me know my room was ready, it wasn’t, and they tried to up-​sell me to a different room. And when I checked some luggage with the concierge before departing, it took them ten minutes to figure out where they had put my things when I wanted to leave. Incompetence comes at a very high cost!

This review is for their restaurant, GRILL. I can’t find it here on Unilocal.
We crashed our friend’s family dinner after we got drinks at the lobby bar in the St. Regis. We got a table in the back of the restaurant. It took a while for us to get our food, but I understand it’s because they waited until ALL of the orders were made to serve us our orders.
The waiters came individually to show us their bread selection, sliced us two pieces each. They also gave us complimentary appetizers. I forgot the name of it, but it was mixed chopped veggies with some curry-​like spice (tumeric? cumin? idk) and deep fried. I didn’t like it very much.
My boyfriend and I just got burgers with their hand cut fries. The fries were pretty good. A little salty, but crispy at the ends, which I like. I liked their burger. Cheesy, the meat was cooked to my liking, but just a bit greasy. My boyfriend wasn’t much of a fan of it, though. He said it’s only «okay.»
At the end of our meal, we were stuffed so no one order desserts. They brought us complimentary small pieces of sweets to munch on. One was kahlua infused milk chocolate truffles and some strawberry cube thing covered with sugar. It tasted like extra sweet strawberry jam. I liked it! The chocolate was pretty good too. I didn’t taste the kahlua.
Overall, the service there is outstanding. I had to go to the restroom, and to my surprise, one of the waiters walked me out of the restaurant just to show me where the restroom was. Whenever I got up from my seat (which I did many many times), I would come back with my table napkin folded back neatly. One of the times I came back, our waiter pulled out my chair for me. I was like (in my head, of course), «Uh sir, that’s my seat.» hahahaha.
It was a nice experience. I wouldn’t mind coming back. Curious to try out their steaks and salmon.

Stayed in the Astor suite, beautiful suite with an amazing view of the city! The staff was very professional and courteous. The whole hotel has a great vibe and look! Would definitely recommend if staying in San Francisco!

I had the very best experience I could ever imagine staying in this hotel. The staff are very courteous, attentive, and sincerely want you to have the best experience. They are very professional and will go above and beyond to make sure you are satisfied. The service is top notch. The environment is clean, calming, and inviting.
I was very fortunate to be able and have my wedding here, and I could not have imagined a better place or better staff to work with. They were there every step of the way to make sure I was happy. The night before, they sent me complimentary fruit tray, hand-​written cards wishing me good nights rest before my big day and congratulating me, and even complimentary chocolate covered strawberries with a gold dusting and sparking wine late into the night after the wedding reception was over. It’s like they knew what I needed and when I needed it. They are very sweet and thoughtful.
The ballrooms are beautiful and the food is absolutely delicious. I loved every minute of my experience.
I will definitely be back to stay here and host future events. Thank you St. Regis!!!

Another work event spot, steak wasn’t that great but service was good, as expected of a St. Regis. Wine bar was super packed, plenty of staff to make sure you’re going to the right place

Stayed the weekend, received a beautiful room upgrade. The pool is 24 hours and amazing. The issues I had were with valet and room service food. Valet was rude, as well as clueless. Room service, the food, was cold and tasteless. How can you screw up two grilled cheese sandwiches? Apparently it’s easy. Never ordering again.
The butler was amazing, housekeeping did a great job and turndown service was right on time.

Luxurious and modern accommodation paired with exceptional service; the absolute pinnacle of hospitality.
If you decide to stay at the St. Regis, located across from Yerba Buena, there is no doubt that you will have one of the best hotel experiences of what San Francisco has to offer. From the moment you enter the lobby, you know the entire staff at the St. Regis is dedicated to making your stay as personal and memorable as possible: the ever-​vigilant doorman that anticipates your entry and greets you with a smile as he invitingly opens the door, the reception that calls to hurry the preparation of your room so you can check in early, and secretly takes care of your bill as you wait in the lounge with a drink, your personal butler who helps you unpack, take care of your dirty and wrinkled garments, and serves you tea in the morning, the seemingly-​omnipotent concierge that arranges an emergency bouquet for you in the evening when you forget to get flowers even when no florist is available, the chauffeur who takes you to dinner at Benu by Bentley, and the hotel that surprises you with a complimentary cake and amenities because it’s your birthday!
The St. Regis is a five-​star hotel worthy of its marks; in the Astor suite: great views of the city in the bedroom and lounge, with electronically retractable drapes and curtains for a relaxing evening chilling to movies on the large plasma-​screen TV. A desk with stationery and office supplies: pens, pencils, post-​it notes, paperclips, rubberbands, etc. A large bathtub and frosted-​glass rain shower that came equipped with luxury beauty products from their Remède spa … Your little peace of heaven in the heart of SoMa San Francisco.

On top of being unfriendly, the hotel staff wouldn’t let us visit our friend’s room because there were «too many people there» all while maintaining a fairly condescending tone. While the St. Regis may be nice, it’s certainly not the nicest hotel in SF and they certainly shouldn’t be so rude to past/​future guests (although probably not future anymore!)

I don’t mean to get all Princess and the Pea here, but I have some nitpicks with this hotel and at $ 495 a night I really expect a lot.
Rooms are lovely and relaxing, mostly in shades of cream colors and with that St. Regis smell that sets you at ease. They are small though… on two stays I was «upgraded» to a deluxe room because of my SPG status and I didn’t find them any bigger than your typical business hotel. I love that the bathroom has separate bath, shower, and toilet areas, but found the towels to be crappy and the amenities to be lacking. One big plus is that you can soak in the comfy tub and watch the bedroom TV at the same time.
The St. Regis Bar is one of my favorites in San Francisco. It’s spacious and the cocktails are perfect — try the Trans Siberryan. Room service is good, but as far as I can tell, the only sit down restaurant is a high-​end Asian-​inspired seafood one. I wish there was a more low-​key restaurant in the hotel that offered the same variety as room service.
While everyone I’ve interacted with here has gone out of their way to be nice, the service is really not that polished and check-​in is average. All-​in-​all, this place is great if someone else is paying but I wouldn’t make it a splurge.

My wife and I were on a LONG, 3100 mile road trip from So Cal to Seattle and back and wanted to make a stop in San Francisco to attend the Folsom St Fair. By and large we were staying in quaint inns and old style roadside motels like we did when we were kids traveling with our families.
For San Francisco though, we wanted luxury. We have a very close friend that works for the St; Regis in Monarch Beach and asked her to help book our accommodations.
Unfortunately I was a bit under impressed. In all fairness my attitude about this hotel may be influenced by the fact that traffic getting into the city was a NIGHTMARE! We had tickets for an event at 4pm that afternoon so there was a considerable stress factor.
I had called the day before and told them that our arrival was time sensitive and asked if there was anything they could do to help us with an early check in. We were checking in on a Saturday and the hotel was to capacity so I understood that I was probably asking a lot, but the young woman that helped me assured me that though she could not promise anything, she would do everything she could to accommodate us.
We had planned our travel to arrive in SF at 1:30, hoped to check in at two and have plenty of time to get ready. Traffic delayed us and we didn’t get to the hotel until after 2:30. We were checked in immediately (our room was ready by 2, bless their hearts) and our two weeks worth of luggage was brought up right away. Having less than an hour to change from traveling clothes to a suit and tie, for me and a dress for my wife means not so much unpacking, but more… exploding the contents of your suitcases. So our room was a disaster within 10 minutes of our arrival.
As such, we posted the Do Not Disturb sign on our door and thus denied ourselves some of the hotels signature amenities such as turn down service.
After our long and chaotic drive we were extremely tired, so much so that we canceled a second event we had scheduled for that evening, went back to the hotel, had a drink at the bar and retired for the evening without cleaning our room. We spent all of the following day Folsom St. Fair, so again our messy room denied us the opportunity to enjoy some of the services.
It is amazing how an hour and a half of traffic can throw so much off!
While none of this is the fault or responsibility of the hotel, I do have legitimate criticisms.
The cold water handle on the faucet leaked when turned on. By the time you finished brushing your teeth, you had a nice pool of water on the counter. The vanity mirror was extremely loose and on the verge of falling off its mount. The San Francisco Hippy-​lib low flow toilet clogged almost immediately. Remember the rush we were in? That meant that the toilet could not be fixed until the following day! The handle on the shower door was installed crooked. Carpet in the hallway looked worn and threadbare.
These are all minor things but they add up to a lack of attention to detail and a lack of pride in the facility, and that is a reflection of the overall attitude of the company. When the maintenance man came up to fix the toilet my wife showed him the vanity mirror. He looked at it and said that the screw had been stripped which meant it had been installed incorrectly in the first place. The hanging mirror had to have been noticed by housekeeping because cleaning it would have knocked it off the wall… but either no one cared enough to report it or no one cared enough to fix it. The same with the leaky faucet; again housekeeping had to know abut it, but nobody bothered to do anything about it. The crooked shower door handle was not installed properly… and nobody bothered to go back and make it right.
We stayed at 7 different hotels/​motels/​VRBO properties and 5 star, $ 400/​night St Regis was the one with that had the most problems, and none of them needed to be a problem.
I will say this though, what services we did require from the staff were exemplary and Jason in the bar made the best Vodka Gimlet I have had IN MY LIFE!
We had a long talk on our way out of town about attending future Folsom St. fairs… Would we stay at the St. Regis again… not really sure… we simply weren’t dazzled.

By far, worst St. Regis experience ever! After staying at the St. Regis in Athens and Princeville on Kauai, I have been extremely impressed with the St. Regis brand promise follow-​through. As a long-​time Starwood traveler, I have seen the breadth of Starwood brands. My experience at the SF St. Regis may be on par for a Four Points, but shameful for its premier brand.
We arrived at the hotel at 3:30 (30 minutes past check-​in, so a bit early). The hotel was sold out, so our room wasn’t ready — not really a big deal though. Nevertheless, my wife needed somewhere to sit in private so that she could pump breast milk, so we asked for somewhere we could sit privately. They directed us to the spa to find a room (very kind). Then we find out that the «room» was the ladies restroom, not a private place to sit. Okay, maybe just a miscommunication, so we returned to the front desk to clarify the request. Once clarified, the answer was, «no, we cannot accommodate your wife’s request — there are no rooms. We will call you when your room is available.» Based on my past experiences at other St. Regis’, this lack of empathy for our situation started to feel strange.
My wife needed to pump, so we took a drive around the city for about an hour. Still no call back from the hotel. I checked the front desk, just to see if the room was ready. Luckily, it was (just no call had been made). We get our key and head up to the room to find the door ajar and the room not cleaned. Hrmmm… After returning to the front desk, they explain that it was cleared for checking in, but were de-​feathering the room, as requested (I did have a vague memory of making this request when I made the reservation, so this was not their fault). We were informed the room would be ready momentarily and we could head up there now.
I expected that «de-​feathering» the room would still mean that we would have a bed comforter (maybe just without feathers?). Nope. Just sheets. I call room service to please bring a comforter to the room (at this point, my wife doesn’t care about her feather allergy). I get a curt, «we’ll send one up… and *click*.» I guess I would expect this level of service at a Motel, but at a St. Regis?! I was starting to regret the choice to stay here.
My wife jumps in the shower, before heading out to dinner. 2 minutes later, 5 cleaning staff are barging into the room — no knocking, just suddenly opening the door and in the room. I jump up surprised, and ask what is going on. One of them is holding a comforter. «Yes, please leave the comforter.» Otherwise how about some respect for privacy in the room you just checked us into?
Then a chance to look around the «Deluxe King» room at the run down furniture, with a desk that looks like it came from a dorm room and carpet that looked in desperate need of a spot cleaning. My wife says the shower had only two modes: super hot, or cold. The layout of the room reminded me of a four points that I stayed at in Colorado once.
Overall, very unimpressed! St. Regis in SF should be downgraded by Starwood before it tarnishes the brand’s good reputation.

Still a top notch hotel in San Francisco with top notch service. Maybe my favorite hotel in San Francisco for its location near the museums, ball park restaurants and shopping. It is no wonder why we are SPG members!
My gal and I were celebrating our anniversary and they noticed from our previous stay at the same time last year that we were celebrating. We arrived at 3 and our room was not ready, but gave us an upgrade to a better room, the Astor Suite. The room comes with butler service including free pressings.
Service was great starting with the champagne reception, check-​in, quick luggage and room intro from Benson (make sure they teach you how to use Bose Bluetooth and the phone menu station). private dining service in 30 minutes, nice little anniversary present (thanks Emma), and extra towels.
The room is located on the top floor with sweeping views, separate bath and shower, separate seating area from bedroom and dual sinks. Shower and toilet are locate separate from tub and sinks for privacy.
The room was quiet and spacious. The electronic shades provided nice privacy. Small fixture things to be fixed are the particle board coffee table is chipping and the closet door had to be slammed shut to turn off the closet light. Critics might say the bathroom is a little cramped, but it was spacious for us.
Ultimately the stay was a perfect night and we will be back for our next anniversary. Next time we will leave time for the Remede Spa.

Thank you St. Regis for making my wedding night (and the night before) a great one. This stay this time around was a lot more memorable for sure. It’s high end which means pricey but worth it. We made the right decision by staying here for our wedding night (2 nights for me one for him to not break tradition).
Service including the awesome 24 hour butler service was impeccable. I do think they may have «upgraded» me slightly to a view, as I got a view of Yerba Buena and the Metreon/​City View. My friend and I are light sleepers, but the first night was pretty noisy though with sirens going off in the middle of the night & some hallway noise, but it’s expected in downtown (we were on the 8^th floor). It offers enough space compared to other hotels without feeling the need to upgrade to a suite. My 5 bridal party members and 2 hair and makeup artists and myself felt like the size was fine for all of us getting ready before the wedding.
Comfy bed, love the soaker tub, and the rain fall shower. Only gripe, but I didn’t take off any stars for it, was that the small ice bucket I had had water in it, so I don’t think the maid cleaned that between a previous stay and my stay. And the Bentley car service is only available at night, so I didn’t get to take advantage of it. #firstworldproblems I know. If I ever need to stay in downtown again I would stay here again or check out a St. Regis when vacationing.

Came here to help work an event at the St. Regis.
The entire 2^nd floor was dedicated to our event, and the main ballroom was beautifully set up and spacious.
Would keep this place in mind for future bookings!

My wife and I booked two nights here for part of our honeymoon. They were kind enough to upgrade us when they found out it was our honeymoon! The St. Regis was excellent! Staff was supper kind and serving. Butler service was amazing. The view was supper romantic. Can’t complain about a thing!
Made our honeymoon so much more delightful and memorable thanks to the staff at St. Regis!

You really can’t beat the St. Regis. It’s one of the best hotels I’ve ever been at. Everything about it is luxurious, comfortable and accommodating. The rooms are so exquisite and comfortable. All the amenities are fantastic.
I can’t recommend this enough. It’s not a cheap place to stay, but it’s not like any other in San Francisco.

Will H is right — this is one of the most beautiful hotels we’ve stayed in in SF!
Great location, great service, beautiful rooms and comfortable bed. Done and done. Our room was large enough so that we could really sprawl out and totally relax — I even stretched out in the glorious bath tub in a cocoon of bubbles for the better part of an hour and used all their soothing soaps, lotions and fancy products to coddle my skin.
I was impressed with the professionalism and courtesy of the staff, although I feel it is super old school and the bell hop bringing me to my room, setting up my luggage and giving me a tour was perhaps a bit much. I felt obligated to tip him, which I guess is the point, but it still made me a tad uncomfortable. Oh, well.
The bed is amongst the most luxurious and comfortable I have ever slept in, and boy did I sleep. The hotel was super quiet at night, which is a rarity for this neighborhood, and makes staying there all the more enjoyable.
I love this hotel, and will probably chose to stay here again and again. The lobby is lovely, and while I wasn’t able to pop into the lounge for a cocktail their bar is quite inviting. Next time!

This is the most classy hotel I have ever set foot in. The lobby is gorgeous and the rooms are clean, very well decorated, and highly stylized. It is San Francisco’s fanciest 5-​star hotel.
My one gripe is about parking. I didn’t plan to be there over 4 hours, but since I was slightly over that timeframe, they charged me an overnight charge of $ 54. For 4 hours! Unreal. I know downtown San Fran is expensive, but this is just out of control. They are lucky that my work paid for it. Just beware! There are nearby parking garages that charge way less.

St Regis is one of those flagship hotels that gets every. single. detail.
From the moment you check in to the moment you leave, the service is never compromised. Even if you book with points, which is exactly what we did on our trip up to SF. We were celebrating an anniversary so decided to splurge (with points). When we checked in, they had a complimentary upgrade to the metropolitan suite, because their «regular» suites were all taken. FYI there is some construction going on until like 2017 or 2018 at the Moma but as long as you aren’t a super light sleeper, you probably won’t care. We actually didn’t hear it at all, since there was an extra long living space that you could close off with a door between the construction and the bedroom.
Best service, great check-​in and out process, and beautiful location.

Had a stay here for a little birthday treat :) so thrilled.
When you first walk in you’re greeted with a delicious glass of champagne and whisked off to the check in desk. We lucked out and got a great room and they even surprised me with a tray of chocolates, accompanied by a handwritten note, for my birthday. What an amazing personal touch.
The room is simply stunning. I love the interesting use of space. You can open out the bath and take a soak while looking out at the SF skyline– a really rare and great experience I must say :) Highly recommend it if you love a good bubble bath.
I’m still dreaming about the décor, cleanliness and color palette of the room. Everything in the bathroom just glistens, and the room feels like your own private posh apartment. The gym is also HUGE, and comes with any equipment you may need outside of a squat rack. No beverage service delivery is included in at this location but you can go to the 4^th floor in the mornings and get a pretty decent cup of coffee.
The only weird part of the stay was maybe 20 minutes after we checked in, we bumped in to a member of the hotel staff coming out of our room. She mumbled something about the mini bar, and then gave us a weird look asking us to put the key in to make sure it was our room. Kind of rude, but OK.