The Pawber Shop

This is the one of the BEST dog grooming places in SF! They always do a spectacular job!!!

Both my dog and I love it here! I always pop in for a nail trim and they take him in and do an amazing job in record time.
I have a Chihuahua and he is the most anxious and nervous little guy out there, especially when it comes to grooming. The staff here is very experienced and knows exactly how to deal with dogs that are being difficult.
So glad I found this place on Unilocal,can’t wait to be back!

Could not be happier with the service we got here. We made the mistake of taking our puppy to a chain store groomer and 15 minutes after drop off they called us to say they were giving up on him because he was «too jittery.» Magically, the team at Pawber Shop was unfazed and helpful. They cheerfully agreed to give it a try. When I picked our puppy up an hour and a half later, he was calmly standing on the table while someone snipped his chin hair with scissors. The surly teenager manning the desk at petsmart would never have accomplished that! But that’s what competence and experience gets you… The slight additional cost over chain pet stores is well worth it. Plus our puppy looks totally adorable. Thank you guys!

Scheduled a grooming appointment here and they showed up half an hour late. Given that we had waited around for half an hour for them, you’d think they’d say something or offer some sort of discount, but no. When our dog came out we were expecting a great job, but he was actually still dirty and oily in patches and didn’t smell that great. The cut was awful — he looks sheared in some places and weirdly layered in others so there are chunks of fur missing — Petco did a MUCH better job. Aside from that, they didn’t even trim his claws or his tail at all. We were really disappointed with everything, I really hope his fur grows in fast. Would love to support a local shop, but unprofessional and they do a bad job.

I’ve been coming here for almost 4 years and I could not be happier! When it comes to being groomed my yorkie is a nightmare but in spite of his difficult behavior he always came home looking and smelling great.
Over the years Michelle has taken the time to build a relationship with my dog so he’s more comfortable and has never once complained or spoke about his difficulties negatively.
In addition, because only Michelle works with him they always try their best to squeeze him in as soon as possible.

Do not go here. They burn your dog’s skin and hair, rudely deny it, then refuse to refund or give a discount, let alone an apology. For what they charge they should have far better quality standards and customer service.

Excellent service, Michelle and the team know how to work with my two poodles. One can be very difficult at the groomer, but they always treat him very well. They always come back looking and smelling like a million dollars. The prices are reasonable and fair for the area. One of my boys (the same one that can be nippy when brushed) was skunked and Michelle managed to get the smell off him which I had difficulty doing. I recommend her and the staff there as they really care about your dog and make sure that each one is well cared for.

Excellent service. My dog always seems happy to go there. They always perform my dog Harlow’s haircuts exactly as I describe I want it. Never had a disappointment with them. just book in advance, they do get busy.

I have taken my Husky to the Pawber Shop off and on for nearly two years now. He is a great dog but I’ll be honest that sometimes he can be nippy or antsy when he is nervous. I always tell groomers and veterinarians this when he is being seen by them and I give permission for him to be muzzled in these cases. However, he has never been this way at the Pawber Shop and he has not been muzzled there either. I’ve been told he gets a little nervous standing for too long of periods but the groomers at the Pawber Shop work so well with him and he is always happy when I pick him up. Just yesterday, I took my Husky and also our newest adopted Shepherd mix in and they did a great job. This shop does full bath, brush, ear cleaning, nail trim and for my Husky, a paw pad trimming. They almost always fit us in for appointments. We will be moving out of SF soon but would definitely recommend this place!

The Pawber Shop is an excellent salon! My Pugs always leave happy, clean and smelling wonderful. Not an easy feat as they can be pretty rank by the time their monthly grooming appointment rolls around.
Dog grooming is a dirty and physically demanding job. Dog grooming was even featured on TV as a «Dirty Job» by Mike Rowe so you know it can be rough.
I cannot believe the complaints… many dogs come in with difficult mats and tangles that require hours of work and if a mark is left on the skin the owners make a big deal of it. Shut up and do it yourself then!
Keep up the good work ladies, Moses, Atticus and Julius appreciate your hard work!

My puppy had a good experience at the pawber shop. She went for her first puppy bath, and we got the puppy special for dogs under 6 months old which was only $ 23 for a bath, nail trim, ear cleaning, and sanitary trim. The ladies there said my pup behaved well, which is more than I can say when I try to bathe her myself. When I went to pick her up, my pup was so clean and soft! Much better than the results if I bathe her myself. Maybe it was their conditioner? Also, all of the other dogs there looked very calm and nicely groomed, including two super cute Pekingese dogs! My pup will be back!

Several people recommend Connie for great dog grooming. Only problem is that Connie has a long waiting list and when I called, she had no appts. for 4 weeks. In need of an appt. before then, I made an appt. with another groomer. When we arrived for the appt. I made sure to tell the desk person that my 6 y/​o dog is cautious and delicate and asked them to be extra gentle w her especially since it was her first visit. They agreed.
When I picked her up, she was a different dog. She wouldn’t come to me, or any of her friends. She startles really easily now and seems afraid of everything, even treats. I don’t know what happened but she usually is happy to be groomed and comes home happy. It is very sad.
I didn’t think much about this because I decided not to go back there and thought I had been unlucky. But at the park, a friend told me her dog was burned at Pawber by their hair dryers. The Pawber staff didn’t tell her… later she found blisters on her dog and her dog’s hair fell out where the skin had been burned. The dog had to have antibiotics and be monitored by the vet.
Again today while asking a friend about his dog, he told me the same Pawber story! His vet said his dog had «thermal burns»…lost a lot of hair, had large blisters and large areas of scabs. Dog had to have antibiotics and follow up visits. When he went to Pawber to talk to them about it, they were very defensive saying there was no way they could’ve burned his dog, claiming their hair dryer is specially made for pets.
So that’s 3 bad tales just in the last few months. Be careful folks!

Thanks ladies of the Pawber Shop, Duchess is extremely happy, and won’t stop smiling!
You guys rock, and looking forward to our next visit!
;0)

I brought two of my dogs here for a flea bath, teeth cleaning, ear cleaning, and grooming all for 40 dollars a dog. i left very content and would definitely bring them here again!

The success of any business is customer service. You get great service, you get a great response.
We brought our dog here as a recommendation from some friends that recommended this place. I thought the cleverness of the name was genius and expected a great experience. Well our experience did not start off very well.
I’m one to research online businesses and their services and what they have to offer. I knew from the beginning if you didn’t have an appointment you can ask for only a limited number of services.
On the home page of the Pawbershop it says,
«Try our Quick Fix Package for a great value!
For $ 25 your dog will receive a nail trim, ear cleaning, teeth brushing, pad and sanitary trim, a quick brush out and a light trim of the face, feet and tail»
We thought that would be a great deal and we should try it out. Well… when we entered the front door, we were not welcomed in a very nice way. The person asked us if we had an appointment we said no but we wanted the «Quick fix package». Then she said abruptly, «You’re dog don’t need a trim.» Then just stared at us like we were stupid and stood there wondering what else did we want to do. I understand the person that was helping us just received a dog and was trying to get the dog to go the back and that the others were busy with their dogs but there was no need for the rudeness. There could have been other ways to say it but also our dog has a fleece on, so she didn’t even really look at our dog. That thew me off guard and pissed me off.
Luckily another worker came in and the first person who «helped» us pawned us off on her. Disturbed by the first lady, we just said we wanted a nail trim. This is why I’m even considering giving this place 2 stars. The lady, I wish I got her name, was helpful and took good care of our dog. Even when we said to please trim his pad, she graciously obliged. Now that’s great customer service.
ANY SMART PERSON in business will know that revenue coming in is money in your pocket or goes back into your business. We were wiling to pay for a service because the service called for more than just a hair trim but you just turned away money. WHO DOES THAT?
I don’t care if a million people say you are a great shop, it can take one bad experience to start a whirlwind of downfall. And I’ve read the other reviews on Unilocal and to be honest I was a little worried about all the negative feedback this business was getting. Although those were different situations, I can see why they wrote the review they wrote.
Although our experience ended on a happy note, I’m still on the fence whether we’d take our dog back to this establishment.

My pup Harvey and I loooove coming here. Michelle does an amazing job with him. Harvey tends to be shy with most people, but he adores Michelle and is always excited to see her. He always leaves looking, smelling, and feeling great!
I used to bathe him myself with fancy puppy shampoos and have never been able to get him to feel as soft and smell as good as she does.
She also is very knowledgable and always has great advice and tips for me on everything dog related!
Harvey and I will definitely be lifelong, loyal clients.
Thanks Michelle and The Pawber Shop!

My second visit here was awful.
First they increased the prices when they were already high enough
My dogs hair wasn’t even and nice, he in fact the next day looked weird from his face. By his belly area he was all scratch I noticed he was scratching a lot so I looked and there where scratches what it seemed to be the machine they use to cut hair. I have to say the name of the lady who did his hair is Michelle. He did not looked nice and didn’t even smell good. Apparently this person doesn’t like her job and does it heartless. I will never come back to this place again. I recommend people to try other places instead

Been coming here for a while now. Luna our poodle/​shizu mix always looks great, smells great, and is a happy pooch. They have the best prices in West portal, and the workers are all friendly. I wish they did more coupons/​discounts on regulars though.

So, I might take my dog here again, but I will be super aware of what happens.
I took my dog in for a bath. His hair was at a nice length, so I just needed some things done, and their «bath,» as they advertised it on their website, was exactly what I needed.
Unfortunately they didn’t do the things that they said they would do.
After I picked my dog up, he hadn’t had the hair is his pads shaved. I had to call and ask him to bring him back. They girl who answered the phone didn’t even say sorry.
When I brought him in to get his pads shaved, they did it right away while I waited. However the girl doing it (who I think, by the way we discussed the website, is either and owner or manager) said, «it’s easy to miss things.»
It shouldn’t be easy to make mistakes. Maybe if you guys find yourself making a lot of mistakes, you should print out a check list for the groomers, and they should check off each task as it’s preformed on the dog. It seems like they have training and management issues.
As she was fixing his pads, she kept asking if he needed his sanitary area done, and I was like «Didn’t you already do it?» so apparently not.
I don’t think they did his glands, either. Which was the MAIN reason we came in, but I can’t be sure.
It was clean, and everyone I talked to was friendly enough, so I would suggest this place, but only to people I know can handle demanding good service.

Awesome over the top customer service!
I called tonight about 530p to see how late they were staying open but the girl on the phone said they were wrapping up now. She asked how far I was and I said about 10m. She said she’d wait for me. REALLY? AWESOME. I got there in 10m and it took her less than five to cut my pup’s nails.