The Bath + Beyond

This place is the absolute worst.
Bath + Beyond was recommended to me by our architect — while it was clear they were not the cheapest offering, I was told that they made up for it by a warehouse that would stock items until we needed them, flexible returns, great customer service, etc.
Nothing could have been further from the truth.
We spent over $ 30K with them on a major remodeling project over 18 months. Over this time on several occasions they claimed items were delivered that weren’t (and it took several phone calls and emails and trips to get the items actually delivered). On other occasions the wrong item was delivered and needed to be returned. Throughout their customer service has been appalling, sometimes not even returning phone calls or emails.
There is simply no justification for the higher prices they charge over other retailers. I’d strongly recommend you take your business elsewhere.

This place is full of fantastic products and ideas for your bathroom remodel. Valerie Simon was really helpful, professional and followed through so that the process was easy. Make sure to ask for Valerie.

Incredible service and quality!
I am very surprised to see some of the other Unilocal reviews. My experience with The Bath and Beyond was extremely positive.
We had placed an order for a few items for our home in San Francisco. Unfortunately some of the items did not work and they immediately credited our account. Jim Logan could not have been more kind and professional. Their delivery man, Alvin was also extremely professional and detailed. Sam who answered the phone every time I needed to speak with Jim could not have been nicer.
I normally never Unilocal but for this company, I had to! They were wonderful and I will refer often and will always be a loyal customer.

I will say this. I went here about a year and a half ago after my architect recommended that we go and get inspired by a few things at their showroom. Boy, was he right. I had no idea that I would fall in love with an Italian shower head– the only problem was the price tag. No joke, everything here is extremely expensive, but also great quality.
Perhaps it was because I did have my architect with me, that we got full undivided attention from them. However, I really don’t think that they deal really well with the general public.

I have had the pleasure of working with Jim Logan and have had a wonderful experience. The showroom carries an extensive line of beautiful fixtures and hardware. Jim is knowledgeable and is a problem solver. He has tried to go the extra mile when there are problems, even those of my making ! The delivery staff is professional and on time.
A definite 5 stars !!!

Terribly rude sales people. I have worked with a number of people there and all have been rude and unhelpful. DEFINITELY go somewhere else! Great selection, but they loose my business because of the awful customer service.

Horrible, horrible customer service. I order fixtures for 6 bathrooms and kitchen. They order a wrong item and refused to return it. Additionally, they never respond to phone calls and takes weeks to return emails. They are very responsive when they want to get payments though. I will never buy anything from them again.

It’s hard to understand why Bath + Beyond is open to the public when they so clearly only want to deal with the trade. I guess for us ordinary folk, it’s a fun place to look at fixtures and sinks and toilets. Kind of like a museum.
To be fair, someone did greet us when we walked in yesterday. He gave us a pad to write down model numbers we might want tear sheets for, and then pointed to a QR code and said that we could also scan those, and he could give us a summary of the information we scanned.
That sounds fine, but we never saw a QR code other than the sample one right by the entry. We told him that we had 2 specific items we were looking for, with the model numbers and everything, but he had absolutely no interest in leading us to them, and scurried off quickly, reiterating that he wanted us to go around with our note pad or phone and come back when we were ready. Okay. Right. And one of the items we were going to look at was a toilet costing 6k.
We were later able to flag down someone else who agreed to help us and actually had an opinion or 2 to offer up as we were trying to make a decision. So, that was nice. But I can’t imagine we’d buy anything here because really, they are looking, I guess, for customers who are doing major remodels or construction projects, not the likes of us.

I wouldn’t be the first one to mention horrific customer service of this showroom. But they also have no problem breaking consumer laws in the hope that nobody would take them to court (yes, who has time to deal with it?!) Well, we might have to, just to teach these guys a lesson. Long story short: I went to their showroom to look at vanities for upcoming bathroom remodeling and saw vanity I liked on sale. I was surprised, as their prices generally at least 40% higher then any other showroom I’ve been too. I confirmed price with sales rep to make sure I’m not mistaken. Then I called my husband and asked him to look at the vanity. Of course they are closed on weekend (why would they stay open to make it convenient for the customers?), and he had to take time off his very busy work schedule to come to showroom. Before he came down a week later, I called B+B to confirm that vanity is still on sale and price hasn’t changed. My husband liked the vanity and purchased it at the sale price that was clearly displayed on the vanity. 15 min later after he confirmed he made a purchase and returned to work, I got a phone call from the manager that they made a mistake and vanity is not on sale: they are planning to reverse our credit card charge and void the sale. I couldn’t believe what I heard! The fact that we have binding contract due to accepting our payment apparently means nothing. Clearly they don’t care about their customers, their reputation and reviews (there plenty of horrible reviews on Unilocal), but breaking consumer laws so blatantly is definitely taking it to the next level.

As an interior designer with 25 plus years of experience, as well as having done business with other similar companies such as this one, I will tell you– STAY AWAY.
Dreadful dreadful service and follow up. I spent over 65K on a project and all I got was no call backs, wrong parts, incorrect parts, and the most disorganized sense of doing business I have seen in years.
Yes it is a pretty showroom with nice displays. No doubt about it.
But «Beyond» is what one would describe as the service, and «Bath» is what they do to people.
I strongly encourage people in the trade to not do business here.

I know that a lot of people have written that they had a bad experience in this store but I did not! I have looked for a store like this one in S.F. for ages. It is bathroom nirvana! Everything is immaculately laid out, organized, clean, and labeled. You can even use ScanLife on almost every product that they sell to look up later. If you are going to remodel your bathroom or update your bathroom this is the place.
What amazed me besides the impeccable layout was the selection. I have been in almost every store in S. F that sells a sink or bathtub and I have never seen anywhere near the selection. I have been in other stores that sell bathroom fixtures and I could not find one sink that I wanted to buy. Not so at Bath + Beyond. I spent two blissful hours just going through the store trying to figure out what I wasn’t going to buy and now I have to decide among 5 beautiful sinks.
I cannot comment too much about the service yet as I have not purchased anything. However, when I walked into the store I was greeted immediately by a very friendly young man who told me that if I needed any assistance to go over to the counter where there were at least 6 – 8 sales people. As I was walking around and the owner greeted me and asked if I needed any assistance and it was not that plastic sort of greeting. He was very informative and helpful and very proud (and he should be) of his beautiful store.
Remember, this store is not Lowes or Home Depot. It sells higher end bathroom fixtures (toilets, sinks, mirrors, bathtubs, showers, etc). I have looked for a store of this quality for years and I and my friend were simply delighted with everything in the store. If you want to know what your bathroom could look like you have to at least visit this store.
I am not exaggerating when I write that this is one of the nicest if not the nicest store of any kind in S.F. I have always been disappointed by the shopping experience in this city. I wish that more stores took as much care and pride in the layout, selection and cleanliness of their stores. Who would think that it could be fun looking for a sink or a toilet?
I will be buying some items from this store and I will update this review with my experiences afterwards.

Thank you Allen!
Just remodeled my 3 bedroom condo and with Allen’s guidance, I outfitted my kitchen (sink & hardware) and bathrooms with everything from Bath & Beyond.
Service was excellent, good prices and a great showroom to browse.

Joni thank you for the help with the bathroom remodel. We now have a beautiful bathroom and kitchen thanks to you and your staff.
By the way I read the 27 «Yelp Filtered » reviews as you suggested and I would be pissed off as hell. why do they hide the good ones and let all the crummy ones stay out front. maybe you aren’t paying them enough.
At any rate I can’t say enough about the way you guys treated me during both our little projects. Thank you Thank you Thank you.

Allen was so helpful in helping me choose my fixtures for my guest bathroom. There is so much to choose from and it is essential to have someone tell you what works and what doesn’t work. I get that this place is more expensive than buying online, but the cost of getting things wrong really adds up. I saved myself a lot of time by going here. Thanks Allen

I spent three days waiting for a callback on Vola parts for a shower. The guys at Hastings, the Vola distributor in NY were extraordinarily helpful… walking me through EVERYTHING. But they only sell through distributors. Bath and Beyond is the nearest, in San Francisco. I spoke to Colleen, who told me I could only place the order to her by email. I did, and waited three days after she said she would try to find time to get a quote. Friday rolled around, and the people in New York go home at 5 their time. I found another distributor, in Irvine, who took the order on the phone, called New York, and called me back with a price within a half hour. It will be UPSed to me right away. It was several hundred dollars, but absolutely worth it.
I am about to purchase more Vola fixtures for an outdoor shower and a guest bathroom. Am not even going to bother with these people, but use the place in Irvine. It’s a major pain in the ass not to shop locally, but I did try. They do carry all the right stuff, but it may not be worth the runaround.

Great selection, and high end brands. Not cheap by any means, but worth it. Primarily to the trade, so if you’re looking for hand-​holding in selecting items. I’d suggest going elsewhere. Also, walk-​in service is lacking. Helpful hint: make an appointment. It all went well from there.

⁸⁄₂₀₁₀ I read all of these reviews prior to my visit. I live in Wisconsin but wanted more creative and interesting selections for my house renovation than I could find in the Midwest. After 15 minutes of wandering around, I asked for a sales person who could spend an hour or so with us. Colleen Finney was gracious with my meandering around and worked hard to find out what I liked and my budget. She was great and did a lot of footwork (its a big place) to point out other possibilities.
This place has an amazing selection of fixtures and lavatories (sinks) all in one place. The more I bought, the bigger the discount was. I also politely asked if I could purchase items off the floor to save even more money, which also worked. (I bought my kitchen fixtures, bathtubs, and toilets locally. The plumber will order those at their wholesale price.)
B & B is a fantastic place for selection for a buyer who is comfortable dialoging with sales people.
⁹⁄₂₀₁₁ Some pieces arrived damaged, which was not B&B’s fault. They advocated for me with the manufacturer and with Fed Ex. I was very happy with their level of service over the past year.

This is a beautiful, expansive showroom of tubs, toilets, faucets, knobs/​pulls, door handles, lighting and anything else you might want to put in a nice bathroom. If you’ve ever tried to order a faucet out of one of those little black and white catalogs organized by model number, you may appreciate the value that a showroom like this brings to the remodel process.
I found several faucets here that I really liked, wrote out the display number, brought it to a sales person who helped me rule out items by my budget, and timeline. I ended up calling a store in the mission later to see about their prices. Some were the same, some were about 5% lower at this other store. I bought at Bath + Beyond because access to their showroom and sales staff (yes, appts work better, or just patience) is worth a lot more than I think they charge for it. And I would really hate if this place weren’t available and I had to return to shopping from online thumbnails or newsprint catalogs.
Also, thanks to Allen for being very helpful when the piece I wanted wasn’t available in time. He spent a lot of time helping me choose something similar, calling to see if they could customize the base of the faucet, then making an exchange for me.

I’m so annoyed I must write my review RIGHT NOW.
A week ago I called in to Bath & Beyond to ask about a part that I needed for a high end shower faucet from a German brand that they carry and the person who answered seemed less than thrilled to talk to me. I explained what I needed and he said all huffy «We’ll have to order that part since we don’t keep it in stock and it will take a long time.» When I asked how long, he huffily said «4 weeks or more. I don’t really know.»
I thanked him and got off the phone. Thought about it for a little bit and then called back today to say that I’d like to order the part and asked if I could email a photo since I don’t have the part number. He suggested I call the company in Germany directly and «go back and forth with them before calling us to order the part.» HIS WORDS EXACTLY.
Keep in mind, the part I need is a small plastic bushing that helps turn the handle that controls water temp. Nothing major. Probably a $ 2 part.
I don’t think I’ve ever met someone over the phone who was that uninterested in helping a potential customer.

High-​end fixtures and other supplies at very high prices (so high, the showroom doesn’t show the prices) and sales people who would prefer to be on the phone with customers than working with people who come into their showroom. If you know what you want, and you don’t mind overpaying for it, then this place is for you.
DON’T shop here if you are looking for competitive prices and friendly, helpful salespeople. The customer service/​sales experience is pretty bad… it’s a buncha salespeople who have little patience for answering questions from people who are new to home improvement.