DJ Mehler

I had a wonderful experience with DJ Mehler and, in particular, with Doris, the president.
My condo unit came furnished with a Bain Ultra tub. Foolishly, I destroyed a gasket that was used to stopper the tub. I contacted Bain Ultra and they referred me to DJ Mehler with the original purchase order. I explained my situation via email and Doris mailed me back.
* She traced the condo purchase order
* Found the model
* Found the custom fit drain gasket that was used
* Contacted the manufacturer
* Had them make me a repair, and threw in 4 extras to spare and share about my building.
Amazing! Now here’s the kicker. The gaskets were for the drain, not for the tub. They didn’t fit.
I mailed Doris and explained how this wasn’t *quite* right. I mailed pics from my iPhone and *she* did the research. A few days later she called me to let me know I could pick up replacements at the shop. They were the right ones and now my tub works properly.
While I didn’t use the showroom facility, I can only say that the owner cares, helped me a ton, and was a gem to work with through the entire process. If I find myself in the tub market again I’m going here.

This was the worst customer experience I have ever had with a business. I purchased nearly all of my bathroom remodel items through this store (nearly 40K in product) and worked with a designer that walked the walk and talked the talk from the get go. About half way through when his design for my bathtub area would not work with the construction of the walls in my home his reply to me asking him to come up with an alternate was too slow (more than 36 hrs to reply while contractors at site on hold) and was «I can come out for 150/​hr»). He also forgot to order a volume control for my bathtub and when asked about it said my contractors must have lost it on site. Rather than go through all of my orders himself I spent a few hrs reconciling paperwork and product numbers then shot it all back at him asking where the volume control on the orders was. At this point he admitted his mistake and stated that it would be weeks to receive it. He had sconces custom made for me that were not the dimensions specified and came to me too big for the space. The store manager and owner haggled with me over the return initially stating they would not take them back. I had to drive down to the store with a lawyer friend of mine, the initial spec paperwork for the sconces and the sconces themselves and demand that they refund me after measuring then lights with a tape measure (showing not to spec). They haggled with us for an hour and I threatened to refuse my credit card payment for the item. 3 days later they refunded me and asked if I wanted them remade.
This kind of experience was had multiple times during my remodel relationship with the store. I honestly don’t know how they stay in business with the attitude that «the customer is always wrong». I would not recommend this store to my worst enemy. They are only interested in making money and not following through with customer service. Run don’t walk from this business.

The worst customer service experience of my life. You people are not creative, helpful or worth the time it takes to walk through your front door. I will not spend nor will I permit my contractors to spend a single cent with you ever. I will tell all my friends to not spend money with you.
Awful. I do not know how you people sleep at night.

Everything arrived in good order– EARLY! (this review is late, so not the date we received the merch). Would definitely go back for future needs.

Had a remarkable day in regards to DJ Mehler’s generosity of having someone from their Showroom come to my home to remedy a long-​standing difficulty I’ve had with a faucet I purchased through the Showroom a couple of years ago! The Salesperson’s expertise and quality of addressing and fixing the problem was just wonderful! He went the extra mile above and beyond to stand behind a product they sell and that says a lot! Many thanks!
– SF Homeowner

I’ve found that the showroom has great fixtures and accessories. It’s relatively up to date with the market as well. The salespeople are accessible and knowledgeable.

I’m changing my star rating because I think I weighted my previous rating too heavily on the service I received before I placed my order. I’m 1.5 weeks into my bathroom remodel and just found out that the tile that was supposed to arrive last week isn’t in yet and DJ Mehler is giving my contractor the runaround. No straight answers and sub-​par responsiveness. Really frustrating.

one word — FREAKY — from the merchandise to the staff. This is the kind of place you wake up in the morning and say that was a horrible nightmare. Why are they so rude, why do they have such ugly merchandise and worst yet it is so cluttered with junk you cannot keep anything straight. Please this is just a warning-​DO NOT ENTER!!!

I called and emailed the salesperson and the bookkeeper who received the item and was ignored for over a week. I called the store, finally got Rachael (bookkeeper) on the line who stated «Doris is working on something for you». LIke what, I asked myself?
0 on customer service, below 0 really. I was forced to take yet another partial day off work in an attempt to discuss this problem with the owner, who then kept me waiting for 30 minutes before gratifying me with her precence, along with a hastily written letter stating that the merchandise was «perfect» when we picked it up. No dialogue, nada.
The letter stated that at some point in the future I would be notified how long it would be for the parts to arrive, and then cabinet would be repaired and returned to me (all in the course of 3−4months, well after my bathroom would have been finished and the condo sold).
Do NOT shop at this store unless you are a masochist. And if that’s the case, just hit the SOMA street fairs.

We were so disappointed!
It all started relatively well. We were redoing one of our bathrooms and decided to do a ‘one stop shopping’ and buy all from them. The help we got at the beginning was OK, but nothing to write home about… We spent over $ 21K for all — the steam shower, furniture, toilet, tiles etc… and were treated as if we went to buy a faucet at Home Depot.
We did not bargain, accepted all the numbers they threw at us as my husband hates haggling. We were promised to have all we ordered in time to complete our renovations by Christmas. We also paid 50 percent up front and were later told that to get our whooping 3% discount we should pay the whole thing immediately. We went back to the shop the next day and I wrote a second check for the remaining balance and unfortunately forgot to make the transfer to my checking account for this second check the very same day. They, however, immediately deposited the check and it bounced. 2 days later I got an «Invoice» asking $ 25 bank fee. Having spent $ 22K it really hit me that they had absolutely no consideration, courtesy, civility! I am in service business and it has happended to me that a client check has bounced. I have always taken this in stride and have not upset my clients for such a small loss. it was not that we had picked up all the goods and would have disappeared on them.
After all that, the order was far from being completed as promised. Our bathroom was a construction site all during the holiday season. They nonchalantly blamed the factory and ignored our request to give us some other faucets that would help us to have a functioning bathroom.
Then, in January when the oder was finally complete they had the audacity to charge for shipping. It doesn’t matter if it were part of the deal. Some good manners and waiving that charge would have gone a very long way… And to add insult to injury, they wrote in red ink and large letters, on the invoice that there was a balance due.
We still have another bathroom and a kitchen to renovate. They will never see us again.

High end selection of products, and eventually strong customer service. We had a problem with a tub that we ordered, and they stood behind it. We got a great deal on a discontinued faucet, and the price on the tub was the lowest we found in the bay area. (Surprising, huh?)

I purchased a BainUltra bathtub from this showroom and had such a great experience (compared to another showroom I visited (Bath and Beyond just up the street) that I had to write this review.
They’re open late on Wednesdays (until 7pm) — which made it convenient for me to stop by after work. The sales staff are friendly and helpful. Vanessa Marquez helped me with my purchase and was just terrific. She was knowledgeable about the products and provided good feedback and guidance.
My bathtub arrived within a week and I’m just thrilled. I would strongly recommend this place for your bathroom needs!!!

RUDE, RUDE, RUDE!
Do not bother… poorest customer service EVER!
Rude and condescending… spend your money somewhere else!

They have some cool stuff, true, such as textured tiles and see-​through sinks, etc. But not all that cool. You can find similar things elsewhere if you are able to recognize value pieces in a dusty, piled up, isolated state. We’ve seen similar stuff at IKEA, Bed Bath and Beyond, Design within Reach, on the web, and even at the Chinese contractor places — it’s just not all pulled together in a pretty installation like Mehler has.
One thing that kind of freaked me out: they sell photographs of «indigenous» people to hang on the wall — one was priced $ 775. Buddhist monks in saffron robes, half naked kids doing indigenous things, etc. One fairly frightening photo featured a half-​starved, wolfish-​looking male wearing some sort of fabric head wrap, who looked like he might be Afghani or something. So I guess the people who design and shop here want photos of impoverished, hungry, Third World people to decorate their $ 80,000 «space.» Maybe I should put some soot on my face and try to swap a photo of myself for one of their faucets.

Y’know, I get how they aren’t a retail shop. I get how most of their customers are designers or contractors, and buy lots and lots of stuff over and over. So giving customer service to homeowners is not really high on their list. I get it. But even so! I walked around, narrowed my choices down to ONE MODEL. Came to the front with the model number, and the salesperson wouldn’t even give me any prices unless I narrowed it down to ONE SIZE. Giving me more than one price was more trouble than it was worth to him. So I left. Got better service from Bath & Beyond, even though they also cater to contractors and designers; somehow they still have some manners.

I walked right out after about two minutes once realizing they have no idea what they are doing in this place.
Selection is outdated and poor.
Staff is unbearable; rude, clueless, and out to gouge you on price. They take advantage of people too lazy to do their homework, and that customer base is rapidly diminishing.

Note that I haven’t purchased anything from here. But how could I? Came in, nicely dressed as usual, and the sales staff totally ignored me, even though I was the only customer in the store. Seriously?
One sales lady even walked right by me, without saying a thing. As she passed I said «Hi» and she replied «Hi» and kept on walking. Seriously?
Nice selection of stuff, definitely overpriced (do your own research), so go there for ideas and then buy your stuff elsewhere.