Supercuts

My husband has been going here a while & gets great service & a great cut. I tried it out since my stylist is out of town for 18 months. I was very pleasantly surprised. I had Nora and she did a fantastic job! I have short hair & like a razor cut to give layers. She was wonderful.

The guy didn’t actually cut my hair, he just trimmed everything in less than 10 mins. My hair didn’t look too bad after cutting but when I got home I found some of the hair weren’t trimmed at all. I didn’t expect this as the last time when I was there, one of the girls did pretty good job at it.

I’m grateful with Pedro because He took the time to cut and style my hair with extreme care and professionally. Pedro cares all detail and makes a good a hair cut experience.

I chose this location because, well, it was the only spot open in the financial district by the time I got out of the gym at 6:45pm. I’ve never been, but I didn’t think much about it because all I really needed was the same, traditional cut that I’ve gotten once every month for the past several years. I walked in and sat down, 15 minutes prior to closing and waited no longer than 10 minutes until there was someone available to cut my hair. Pedro helped me and didn’t seem at all irritated that I was «that customer» who came in right before closing. He asked me what I wanted done, cut-​wise. I explained my normal routine and he took ample time to work with me and even gave me pointers of how to switch up my style frequently. I was delighted and grateful that Pedro took the time to diligently cut and style my hair more than 40 minutes after closing. We engaged in organic, friendly conversation and I felt at ease. He then recommended and even had me sample a few different types of product for styling my new hairdo and I was thankful he shared his knowledge. Upon exiting far later than I anticipated, due to the quality level of service I received, Pedro handed me a business card with his contact information. He advised me to reach out to him if my haircut needed any sort of touching up or additional work. I left so happy that I could have sworn I was walking out of a high-​end salon rather than a haircut chain. I’ve received nothing but compliments in regards to my new hairstyle. Because of this, I have found a new home for my haircuts; I have found a new stylist in Pedro.

Just got back from having Pedro cut my hair. He did a great job and made the entire affair entertaining at the same time. I will be sure to request him the next time. His attention to detail, and his willingness to put in the extra effort made this very much a high end salon experience.

UPDATE: My hair looks great after washing it and styling it the way that’s always worked for me. So, yes, Pedro gave me a great trim. Also, it seems that the treatment he put in for the dryness my hair had when I walked in seems to have worked– my hair is shinier and softer today. So the trouble last night was all about styling, and only that. I’m adding another star.
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I’ve had good experiences here before with a couple of different stylists. I like having the quick-​and-​not-​posh option Supercuts provides when I only need a dry trim on my ends and this really does seem to be a great Supercuts. Today, however, I let Pedro talk me into a treatment that was supposed to make my over-​dry hair more shiny and smooth, and that didn’t work out. He promised to get me out in 45 minutes because I absolutely had to be back home at a certain time, and that didn’t happen either.
Pedro might know how to cut hair, I will grant him that. But in regard to styling, he ignored everything I said about my hair being «weird». (It’s partially curly, partially frizzy, partially wavy, and really thick. I always put a little jojoba oil on it and flat iron it, and I get compliments on my hair all the time.)
He finally stopped making my hair dryer, frizzier and lop-​sided when I straight up told him it felt dry, it looked terrible and I just wanted to brush it myself so I could go home. That was after an hour and 15 minutes– the 45 minutes had been up a half hour earlier.
Pedro told me to «remain positive.»
So I was late for my next thing, and I was really embarrassed about the mass of dry frizz I had swirling around my head.
This is the worst my hair has ever looked, or felt. Really. No exaggeration. Oh wait, when I was seven I chopped into my own bangs– it looked worse then.
In addition to it feeling so dry my hair is also sticky from the *5* products he put on. (I think he kept hoping the next product would remedy what he’d done up to that point.)
My hair might be fine once I wash it and style it myself– it seems he did a nice job on the shape and layers. I’m headed into the shower as soon as I finish this.
Last point; I can’t count the number of times Pedro yanked a comb through a knot in my hair, let the hot hair dryer blow too close to my scalp, whipped my wet hair into my face and eyes, and combed my dry hair onto my face and left it there which, given how dry and frizzy he’d made it, more than tickled. So, on the way to making my hair look and feel terrible, he made me really physically uncomfortable.
The one great thing Pedro did was offer to not charge me. Having to pay for that experience would have just been wrong and, though he didn’t say so, Pedro seemed to have known that.
Pedro, you’re a nice guy, and you probably have some skills. My guess is that you need to be honest with yourself about what you need to improve on and then bone up on those skills. And be wary of making your customers physically uncomfortable, to say nothing of making them late for their next appointment.

There were definitely some drama going on between the hairdressers so there was a weird feeling in the air. My guy did an excellent job, but he kept making bubbles while chewing gum. All and all I was willing to forgive and forget because of the great job.

You’ll love this place if you:
Like making an appointment and waiting an extra 15 minutes while the employees talk amongst themselves.
Like having the worst haircut of your entire life.
Like a filthy dirty salon.
Like listening to the employees talk trash about customers who just left the salon.
RUN away from this place!!!

Not all Supercuts locations give service of this quality — my usual experience with the franchise is «Meh.» This one is special! Or, has special people who work there.
I always get friendly, knowledgeable help from the stylists; good communication; an excellent haircut; and great value. I feel guilty only paying $ 20.00 for this quality of service, so I usually tip over 30%.
Gotten haircuts from 4 different stylists who work here, they’re all great so far. A+, will get sheared again.

Rude and was crazy rushed. I made an appt online for 11:45 and the system confirmed it. I show up a few minutes early and the lady says she’d take me. Then halfway through cutting my hair she stops and greets a man who is obviously a longtime customer and someone she knows well. SHE LEAVES ME WAITING IN THE CHAIR while she sets up Mr. Special. I have wet hair plastered to my cheeks waiting with my finger up my nose for her to come back. I finally walk over to her and remind her she wasn’t done with me. She says he had an appt at noon. WTF? I had one at 11:45. So she tells me to go sit down and she’ll be there soon. I don’t have much choice since my head is lopsided and I’m in the middle of my workday. She cuts his hair (which went quickly actually) and then comes back over to me to finish. The cut wasn’t horrible (pretty good considering it was just $ 20) but her rudeness was inexcusable. Boo.

7 stars for Natalie… she’s pretty amazing. Redeemed supercuts for me! Quick, creative and would def go back. Can’t beat the price.

5 stars for Steven and a $ 19 haircut (short hair) using scissors only and a lot of dexterity! About 15min, nice and quick. I’ll come back

It was time for me to cut my hair and I am picky to who I go also wanted to stick within a price range. I decided on SUPERCUTS because I have a history with them back in Hawaii. Since I was in San Francisco there were some locations available soo I decided on the Fremont location. With the help of my Google Maps on my mobile I found the location and it was a quarter to nine sooo I decided to see what time the store open and was surprised to see the salon already opened. There was a black gentleman who welcomed me in. I did not get his name, I just wanted a trim simple haircut. He was very quick and graciously stuck up a conversation with me. I felt comfortable talking with him. The process took bout 20 minutes or so, the price was reasonable and I was happy with the end result. And was glad that the card reader will ask you for tip because I paid with a debit card. I rarely keep cash on me off hand and saved me the trouble to get cash.

I live a couple blocks from here, and usually have an afternoon off every now and then to come in for a cut.
There has never been more than 3 stylists working here, and usually only 2 due to various people on break etc. Accordingly, there’s always been a wait, ranging from 5 minutes to 45 or more. While waiting recently I watched 5 customers walk out because they were told the wait would be 30 – 40 minutes.
It does not seem to matter if you make an appointment or not. You may get in at your picked time or it may be an hour later. Who knows?
So for FAILING to deliver its product (haircuts) to its customers, I give this Supercuts one star, and two suggestions:
HIRE MORE STYLISTS FOR PEAK HOURS
STOP WASTING PEOPLE’S TIME BY TAKING APPOINTMENTS IF YOU DON’T HONOR THEM

Popped in here for a quick shearing before work and was pleasantly surprised by the outcome. I didn’t catch the dude’s name but he was polite, professional, and efficient. He did a good job of translating me pointing at my hair and mumbling «shorter please» and gave me a trim that I’m pretty happy with — much better than some Supercuts I’ve been in before!

Had a cut there tonight. Perfectly fine cut and service. BUT THE PLACE STILL STINKS REALLY BADLY. I wish they would address it.

Walked in looking like Beaker, left looking like Beckham. Thanks for the chop, Natalie!
Apparently this review isn’t long enough. What else is there to say? In and out in less than an hour, and the overall experience was miles ahead of the usual «what number do you want, buzz buzz, k get out» you’d get at other salons for the same price.

I can’t comment on the quality of skill — only the lack of appreciation for appointments made. Was early for my appointment, waited 25 minutes past when it should have started, and finally had to leave. I’m not saying I’m busier than anyone else, but there is a reason I made an appointment for a specific time. I value my time and this valuable resource of mine was wasted.

I came in, in a hurry before going for a vacation, hoping to perhaps get some touch ups to my outgrown highlights and «sun kissed» dirty blonde hair, and was very happy with the thorough and thoughtful service that I received from Sierra: she immediately suggested that for a fuller and more finished look we also do lowlights, making sure that the already highlighted ends do not suffer in process.
I was in a bit of a hurry, but Sierra never made me feel like she’s not giving me her full attention. I helped prepare the foil sheets to facilitate the process, and I had a great time chatting with Sierra as she was working on my hair — she clearly loves what she does, and it’s contagious!
With highlights, lowlights and a trim my hair looked FABULOUS! Much better than I had dared to expect with such last minute visit. And I must admit I love the price too! I have found my salon and my stylist for sure!

I went in without an appointment and only waited for about 5 minutes.
I received my haircut from Sierra. Very friendly and she gave me perfect bangs! I was not sure exactly what I wanted, but she took the information I did give her, and gave me a great haircut. Definitely worth $ 19 (not including tip).
In a city that is filled with salons that have haircuts going for $ 55+, I definitely recommend coming here for an amazing cut on the cheap.