Sunset True Value Hardware

Excellent shop excellent customer service good parking and they’ve had everything I needed so far

Man, super surprised about these reviews. I went here about 2 years ago, and bought paint here and the guys were SUPER helpful. John helped me then, when I didn’t get the color match I wanted (I’m picky) to swap it out for me, and even gave me a little discount for the hassle. I was in the neighborhood again so I made a point to cut keys there, and you know what he said, «if for any reason they don’t work, come back and I’ll make you a new set.» He remembered my boyfriend at the time, and asked me how his daughter was… listen, people text and watch tv when you walk in because maybe business is slow. I’ve NEVER had bad business from this guys. Support local 100%.

I brought a drain snake and other things at 2:30 pm And try to return the drain snake at 5:45 pm. That guy said No return on plumbing parts. I told him that I didn’t use it yet. He said No return on plumbing parts. You just lose a customer man That’s not a right way to do business to your neighbor.

Worst customer service ever. Amazed at how they can get thrown off so easily regarding tasks as easy as making duplicate keys. 3 strikes, they’re out.

Moved nearby a few months back. I met the manager and said I would have to get used to paying a little bit more for being able to get in and out very. Quickly rather than hopping in the car and driving 15 – 20 minutes each to Home Despot. George always has the things I need and what a pleasant surprise that he had the OEM cartridge replacement and gasket seats I needed for my Delta faucet and they were cheaper than HD!

How is this place still in business?. When you walk in you’re greeting with a vibe as you just walked into a strangers house with dog shit covered shoes on. I came in to get 4 keys made. Walk in the door and some dude at the counter is watching TV. I go over to the key station and he doesn’t even acknowledge me. I ask if i can some keys made. There was a pause before he responded as I was obviously interrupting his show. After he got up and made the keys, the transaction was quite pleasant. He made them quickly and said to come back if there were any problems.
One of the keys didn’t work (have had this issue at Home Depot too) so I went back after work to get a new one. I just got there after they closed at 6pm. I would have figured they’d be open a little later than that. Oh well. The 3^rd time I come back the same guy that made my keys said the key machine is broken. Come back in a few days. Grrrrr!
On my 4^th trip back (I live in the neighborhood thankfully), I walk in and I get the same «wtf do you want?» vibe. I kindly tell the guy behind the counter that i had some keys made and one didn’t work. I proceed to show him the keys then comes a barrage of angry questions: Who made this?”, «What was his name», «Do you have a description?», «When were these made?», «are you sure you’re in the right store?», «How do you know it doesn’t work?»…“Did the guy that made this have any distinct features?” Holy shit man, calm down. It’s a $ 2 key. I said, «listen, i’m not trying to scam you. If it’s an issue, I’ll pay for a new key.»
Counter guy proceeds to get an older guy (maybe the manager or owner) and he examines the key. He shows me both keys and says «What’s the difference between the two keys?». I said, «i dunno…». He goes, «NOTHING.» Oh man, that pissed me off. The old dude proceeds to ask me the same questions as the other guy.“Did you try to shake it around?”, «what kind of lock is it for?»…blah.blah.
Anyways, avoid this place. Horrible service. There are a few other hardware stores around to give your business to. Let these guys watch their daytime soaps in peace.

I would go to this store on occasion because there were always open parking spaces out front (rare on Noriega) and no lines at the register. Now I know why. The staff hasn’t a clue about service and customers are viewed as a nuisance. The management will not even make good on defective products. No wonder the ACE up the street is doing so well.

I frequented this place for years and never had any bad feelings there. It’s like a guy’s toy store. The owner’s son is cool. The old guy (I guess the owner) was always cool… until one time about two years ago, when I went in there to scout out an item to employ in a modded air intake system in my truck. He walked up to me to help-​I explained what I wanted, he fished around for something and I took it and thanked him for the help, and said I was going to «browse around» for other possibilities. This guy got pissed, went back to the front, and muttered to the Asian guy who hangs out in there «I don’t know-​he says he ‘wants to browse around’.fu**in idiot»
Hey old man, in case you wonder why you haven’t seen me in there for two years, know this: I HEARD YOU.
I found something that would work far better for my need and bought it. After I left and was about to get in my truck, old man yells out to me «HEY-​you put the other thing I gave you back?» I said «uh yeah, why?» He goes «did you put it into its proper bin?» I said «Hey, I always respected you and your place-what’s your problem?» Then he lightened up and said «well I just wondered that’s all heheh. you know how people just throw things anywhere» I just kept quiet and left.
To this day, two things:
1. I cannot figure why his sudden mean-​spirited, left field attitude towards a guy who bought a lot of stuff there. Never will.
2. I haven’t been in there since. Never will.
Why am I writing this two years later? Because I want others to know, that the previous posts about the rudeness of this guy are most likely not bull. That old man left me perplexed and disappointed.
One lost customer? Meh-​no big deal. Right old man? But you seem to be building up a crapload of lost customers. For every one on Unilocal,consider 10 more who took a hike on you as well.

Came back to return an item that I wasn’t sure would help me and had already previously asked if I could return it. The man said I could and when I came back to return it the man said he couldn’t give me my money back, only store credit. He repeatedly asked «what’s wrong with you?» Countless attempts at reasoning with him only wasted my time. When he finally gave me my money back, I told him I’d never give him my business again and I wouldn’t recommend this store to anyone. He said «Go ahead. Tell everyone. Tell your mama.» Don’t ever shop there.

Last Sunday I stopped by at this place to buy a couple of items, and I was also treated with rudeness. The white gentleman at the counter was acting like he didn’t want me in his store for some reason, and the Asian guy that was working with him seemed kind of the same way. So here’s my advice to all of you who live close to this hardware store. It’ll be worth going to another one that’s further from where you live if it means that you won’t be feeling alienated by a couple of chumps.

I’m a handyman and I shopped here several times, spending at least $ 200, when I was working with a client nearby. I live in Berkeley and never come to this side of the City so made a special trip to return a few items. I was told by the only employee in the store that he was unable to process a credit card return.
It took several months to get back here and when I did, with receipt in hand and items that were unopened, I was rudely told I they wouldn’t accept the returns. I’d even offered to make another purchase because when I was «greeted» as I entered the store, the employee complained that too many people were returning things that day.
Every time I was in the store while working with that nearby client I encountered some sort of problem or rudeness. I will never be back. I’d rather drive across town.

This place is crap. Spent $ 60 on supplies, $ 17 of which was spent on a Master Painter paint scraper that did not scrape paint. I needed two, but they only had one Zinsser (works great & only $ 8). Two hours later, went back for more supplies & take back the MP, but the owner just wasted my time & was USELESS, turning it over in his hands, saying, «it says paint scraper on the label.» Rather than wasting any further precious moments of my life in or dropping anymore cash at a place that sells tools THAT DO NOT WORK & won’t do the right thing, I took our business elsewhere.
Went up the street to Creative Paint and dropped another $ 60. They have tons of Zinssers! CP carried my new stepladder to the car without asking if I needed help. Thanks CP :)
Back to the task at hand, which is in day two. Guess which place will see our smiling faces for the remainder of our project.
Take a lesson, lesser Ace.

I show up at 5:52pm to buy a few things and get 1 step into the store and the guy asks if I know what I want because they are closing. I tell him I need «a few things» but want go look around and he says «we are closing» I asked if they close at 6 and he was very rude and said he had to leave early. Not sure how this place is staying in business when they have Chu Supply down the block, Home Depot, and the True Value in Westportal (which has amazing customer service)

Close and convenient for a lot of hardware store needs. Although the size of the store limits more exotic hardware needs, i.e. serious home remodeling. Got some keys made here. Key making sure was quick and efficient. Staff polite and quick to help.

This place has a good selection of items. I’ve usually found what I needed here. The customer service could use some work. The store owners seem like they wish you weren’t there; like you were bothering their personal time. They also charge a fee for using credit card (which I don’t think is legal anymore) and have a credit card minimum.

I have never seen ruder customer service! A very nice older Russian lady was asking the manager for a bag for a large item she was about to purchase, and he was very short with her. I spoke up to help her, and he was like «What? Are you with her?» When I explained politely that I was just trying to help, he started cussing at me and told me to get the «f**k out of his store.» All this because of a paper bag.
Please do NOT give this guy your money! There are plenty of other hardware stores nearby!

First of all, most the hidden positive 5 stars are fake. I should of read the reviews before coming here. The manager there a tall bearded young fellow tried to tell me I couldn’t return a c-​clamp because it was a open item. It wasn’t even used. In fact the cardboard label could not be slid off the clamp. Then he wanted to give me store credit? I finally got pissed and left with an F-​Bomb and he yelled it back and I turned around and entered the store. Was he trying to intimidate me? He called me outside the store and I began to explain that I have purchased at least 100.00 bucks worth of stuff in the last two weeks and I did not need two clams, Just one and that this was not opened. I think this guy has to be the worse manager and I will not come here again. He finally gave me my money but I shouldn’t have had to fight for my return. I say All was great until meeting this guy. Don’t buy here. There are plenty of people that do business in 2014 that will give you outstanding service.

Every time I come here they have been nothing but helpful and amazing! I never walk in knowing exactly what I need and they point me in the right direction tell me what I need and how to do it.
Since I have a little guy my window screen has a little hole in it. I came to get something else and just told the owner I was taking it in to get replaced for $ 65 he said you can fix it yourself for less than $ 10 took me over to all the materials and took the time to explain to me how to do it. Even said when I was ready to bring the screen in so we can get the right size.
I love to do it myself and they never make me feel stupid or that I can’t do it. They will advise you on your project and show you what you need.

I went in yesterday to buy a new toilet seat. I bought one which I assumed would be fine for $ 40. I got home and opened the package, I realized that the seat wasnt oval enough to cover the entire bowl so I called back 30 minutes after purchase to see if they had the oval ones and if I could exchange the item. I was told «no, since its opened we cannot take it back». Thanks guys, I was hoping to keep my money in the neighborhood and help out a local franchise owner but instead I will spend my money at a big corporate location that takes care of their customer.

One thing that grinds my gears are «coupon nazis».
Coupons benefit both the retailer and the consumer as the savings the customers receivers encourages them to come in to the business. Furthermore the coupon is usually reimbursed in the form of a rebate. Its one thing for an independent mom and pap store to not allow coupons but when a company chain promotes a coupon and your local store does not accept it/​does not participate its kind of annoying.
The true value chain had an online coupon for $ 5 off $ 25 purchase but when we came to pay, the owner refused to accept the coupon due to «not participating in the promotion» I understand the economy is tough but the wording on the coupon clearly says the full amount will be reimbursed to the retailer by mailing it. I would probably just go to home depot next time instead of supporting the local business after this experience.