St Moritz Beauty-Barber & Spa Salon-Hyatt Hotel

The WORST experience ever! Do not go to this salon! Anniversary surprise for my husband was the worst. Where do I start? The salon is not posh, its run down, the restroom smelled foul like urine. They did not offer robes or flipflops, the appt times were messed up to do 2 massages, 2 facials and a shave for husband ALL at the same time! I set up the appts a month ahead of time and we were still asked 3 times if we were sure we had made a facial appt! My husbands massage left him bruised from elbows being dug into his back, neck and legs, my massage was a joke, no soft lighting, no calming music, just people opening the door and talking in the hallway, NOT RELAXING, I’m unsure that she was even licensed! no massage ettiquette of keeping you covered, pulled the sheets down to my thighs exposed breasts while I was freezing with nothing on. They have you sign no forms, the facialist asked no questions of skin type, what products you use, if anything breaks you out, nothing! Some guy was sitting there with no shoes on and the woman who did my massge sat hovering at the desk for a tip while I was trying to check out. Even the chcek out was a joke as the prices listed on the website totaled 450.00 and she insisted that the services were 500.00. HORRIBLE Experience — and total rip off — RUN from this place!

Worst Blow Dry I have ever gotten and MOST I have ever paid.
I asked for a salon recommendation from the Hyatt Concierge. I kind of expect the hotel to be the expert for travelers. They recommended the St. Moritz. It’s clear the Hyatt concierge team have NEVER walked over to the St. Moritz. It’s literally behind them, off an alley. Let me just say that their recommendations should be the caliber of their hotel and if you walked into the St. Moritz, you would be mortified at where they sent me. This place has not been updated since 1960. I was the only customer in the salon. Literally, the only customer. A little scary actually, considering the décor.
There are some very nice, old, asian ladies working there. That being said, I got THE WORST blow dry of my entire life and then the lady at the front had told me $ 45 over the phone and charged me $ 65. I left a tip because I felt awful for the woman working there. She obviously didn’t know how to give a nice blow dry, she probably doesn’t get customers very often. She washed my hair, then tried to blow dry it straight. She didn’t have a nozzle for the blow dryer, so she put that directly on my hair while she pulled through with a round brush. I asked about the nozzle, but don’t think she understood me. She just patted my shoulder and nodded. I smelled burning hair at one point and gently nudged her hand back. I felt the piece she was drying and some strands broke where it was singed. She felt bad and she was very, very sweet. I should have gotten up and left at that point, but it was like slapping your grandma, so I sat and cringed. At the end, my hair was frizzy. I ran down to the Walgreens, got back to the hotel and tried to fix the damage on my own. I know what some readers will say — my own fault for not leaving. Agreed, it was my fault. I should have left.
Lastly, the woman at the front desk couldn’t get the credit card machine working, so she swiped my card 3 times. Then she couldn’t give me a receipt because the paper was jammed in the machine. I mentioned to her that $ 65 is the most I have ever paid for a blow dry and she had told me $ 45 on the phone. She said you have to pay more in San Francisco and that my hair was much longer than she expected. I told her my hair was long on the phone. I then told her that I’ve had other blow drys in SF and never paid more than $ 40. They have been at really good salons in town and I’ve been done in less than 45 min. My appt at her salon took 1.5 hours! She smiled, shrugged her shoulders and that was it.
I won’t be going here again and I let the Hyatt concierge know that their recommendation was terrible.

I have been visiting the St. Moritz Spa for years. Sal always does a fantastic job with my haircut!
They recently lost their longtime shoeshine man Joe. He is the reason I began visiting this establishment 15 years ago. I am sure he will be replaced as this is an important amenity for me.
Dan

WHAT A RIP-​OFF! They over-​charged me for a wash and style. The menu says starting at $ 45 plus but I find it hard to believe they charge anything but the greediest amount possible. The really big gouge was the charge for a 60 minute massage at $ 95 for a foot and neck massage. This is the same piece as a full body massage and they only rubbed by feet and neck. They appear to be greedy and desperate for business. Therefore, they over charge visitors to the city because there is no way for them to sustain a local clientele… is my guess. The salon is out dated as are the people working there. I learned my painful lesson only want to share and help some unsuspecting visitor from making the same mistake.
It was additionally unconfortable listening to the staff quietly bicker about who had the next client. I should of just walked out from the beginning.

Shoe shine!!! If you want an old school shine done by a master… A gentleman who takes pride in his work. This is the place… A little hard to find, but worth it… go into the Hyatt lobby and walk all the way through. I am in DC now and a Marine looked at my shoes on the metro… and barked…“wow…you in the Corps?”…now that is a shine!

Ramon Diaz! Good company and an even greater hair stylist. I’ve been seeing him for the past three years and could never be more satisfied with my hair. And! I’ve also worked in some top notch salons in town, but this guy has mastered the art of hair. Every phase I go through, he’s right there with me. Classic, edgy, color… We just see eye to eye. And the St. Moritz itself is something straight out of a french film. It will charm the pants off of you.

My review is specifically for Ramon Diaz, new to St. Moritz. Ramon does a beautiful job with hair cuts and color. I followed Ramon to St. Moritz and would follow him anywhere in town.

Look at the last review (¹⁄₆) — you are now writing 5 star reviews about your own business to boost your own rating??? What does Unilocal think about that?/
Nice try…

I LOVE the service here! I came here to unwind after a hell of a day, and I felt totally pampered. I got a facial and massage and walked out a new person! My facial was with Natalie and she gave me one of the best facials I have ever had! My skin looked so radiant, she gave me a great neck, shoulder & hand massage too. I also really enjoyed my 90 min massage, it was deeply relaxing and gave me some much needed relief. I cant wait to go back again!

I’ve been going to Sal for haircuts here for years. There is no doubt that he is the best barber I’ve ever had. Not only does he give a great haircut — but the level of service is extraordinary. Hot towels, ice water, head massage, the works. Take my word for it, Sal is the greatest.

Great salon!
My husband and I both recieved massages from Clara and Marty and they were fantastic. I also got a facial that was great, definitely book an appointment with Natalie for a facial.
My husband recieved the best hair cut and shave ever from their barber, Sal!
The staff are all friendly and attentive and the owner was very gracious.
I will definitely be back!

wow. I can’t believe what a rip off this place is… so 45 $ for a hair cut wasn’t bad but he wasn’t even going to blow dry me. I had half an hour before getting to work so I asked him to dry my hair, he did and then they tried to charge me 55 $ extra, not for an up do, or a straightening with a flat iron, just a blow dry. If i knew that I was going to spend that much for a trim and a blow out I would have gone to 77 or something! beyond disappointing.

«This place is not a nail salon” — according to the manicurist who did my nails– she attempted to do french manicure and by the second attempt it just wasnt going to make the cut… eventually had to go nude (nails) to make my appt. for the day! Oh the cost was 30!!! I cant believe I paid for it plus 5 dollar tip Oh my!!!