Site for Sore Eyes

I went to four «rush to order» places to get my glasses done fast; however, I couldn’t find a style that I liked. This place had great selection and a wonderful Optometrist who took extra measures to get my prescription right. Thanks to the team members at Site for Sore Eyes.

They have the best people working there!!!
I went in there on multiple occasions to get things fixed and the results are great! Their service is professional, efficient and the staff are incredibly helpful. I have gotten the loose hinges on my glasses tightened there a few times free of charge, they even clean the lenses for you! Recently, I went there to get my aviators fixed — one of the shades popped out of the frame and not only was Calvin (the technician) quick to help, he fixed it in 2 minutes and again didn’t charge me for his service! It’s just the kind of shop everyone would hope to have in their neighborhood. :)

MOST AMAZING EXPERIENCE E V E R!!! My son was new to contact lenses and they took all the time he needed (2 sessions of 2 hours) to ensure he felt confident and happy with his new lenses. WHAT patience. Next my wife needed an emergency pair of lenses and again, they delivered with a smile! This team is not only incredibly professional and great doctors, but the staff is simply the best I’ve ever experienced in any customer engagement. WOW SERVICE is what they do EVERY TIME!!! Thank you so very much!!!

I never write reviews though I’ve received exceptional service from many places on Unilocal,however what I experienced at Site for Sore Eyes Fillmore branch was truly exceptional service. I had 2 pairs of semi rimless glasses Oakley and Polo, one of which I got the lenses at the Oakland location, both with a lense popped out. I call them up they said to bring them in. Once I got there the friendly staff quickly assured me they could fix them, took my name and number and told me they’d call me once their fixed. It took a few hours but once I went in to pick them up I expected to pay between 20 and 40 dollars, I was happily surprised to be told it was free. I asked if I could leave a tip and was shut down. Site for Sore eyes takes care of their customers, and I will for sure be coming here next time I purchase glasses.

I traveled from New York City for the weekend to visit San Francisco with friends. After getting to San Fran I realized that I forgot my contacts at home, so I stopped into this shop to see if they could help me by providing me with lenses a for the duration of my trip. All they needed was to talk to my eye dr back in NYC to dispense my lenses. Calvin was extremely accommodating and after a quick call with my doctor, I was out in a flash with my lenses. Thank you SOOO much for being so accommodating! Totally recommend this store.

Do not waste your time here!!! They hired non experience doctors, yes it’s plural!!! They messed up by Rx, been back and forth for months just to fix the issue. But, I’ve always been patient and nice to them. The young American Chinese guy is pretty nice and helpful. Then I went to my old doctor, problem solved. They clearly ruined my eyes. My buddy has a good exp with them, not me, because they changed the doctors multiple times.

I came in to fix my eyeglasses and it was done in less than 5 minutes!!! The staff is super nice! I am so sorry that my dog peed on their ground. Their staff is so nice about it, I offered to pay and clean it up but they said it’s fine. 5 stars service! Recommend everyone to go there if they need help with their eyeglasses!

I got great looking sunglasses and an additional pair of regular glasses at a super discount. There is a large selection of frames, including lots of designer frames. I was helped by Richard who was wonderful. He helped me select my frames and was friendly, professional and quite patient. He really seemed to enjoy helping me shop and sort through the many frame selections and was able to zero in on the best frames for me.

Im normally too lazy to write reviews but I’m compelled to do so for my experience with Calvin today. I came in desperate to have my eyeglass frame repaired. Calvin was a true professional. The repair took all of 5 mins. Best part about it was he did it free of charge. I haven’t come across such a friendly, helpful establishment in a long time… especially in a big city. I am most definitely a happy customer.

Richard and Calvin are TOP NOTCH! Very knowledgeable and helpful and easy to talk to. Very positive experience. We have moved away from the area but I am tempted to go back to Fillmore for my next pair of glasses. I’m so happy with my beautiful and the lenses are so clear. Thank you guys!

Richard and Calvin were both amazing. It was time for a new prescription and i happen to stroll into Site. They had a great selection of frames — and a killer deal — 2 pairs of prescritpion glasses for $ 260. Richard was the sales guys i worked with the most, he was patient, friendly and super helpful as i made my decisions. There was no pressure at all and he even held the frames for me for a few days while I shopped around bit more at other places. Ultimately i decide to go with Site. Richard was out the day I picked up my glass, so I had a chance to meet Calvin who was equally wonderful. I am SO happy i found these guys — i LOVE my new glasses and the experience was so enjoyable. I HIGHLY recommend this place to everyone.

Boyfriend was looking for a place to fix some issues with his two glasses & I found this place on Unilocal that was nearby Japantown since we were going to head there for dinner the other night.
It was Saturday night and we found a parking spot directly across from the place. Upon arriving we waited for probably about 15mins I believe. There was two people working both with client currently at the time. The place definitely seemed pretty trendy looking.
The representative that helped us was Calvin, and he was super helpful & professional. He resolved most of the issues with both glasses. When my boyfriend was about to wipe the lens with his hoodie, Calvin made a disapproving noise & grabbed a lens cloth to help clean the lens for boyfriend instead. Haha that was funny, and it shows how caring/​professional Calvin is.

Calvin and Richard was very helpful for my first pair of glasses. Clavin was very professional, caring and patient since I kept going back and forth on deciding my frame.

Great customer service! I came in to have my sunglasses readjusted and Calvin and Rich helped me immediately free of charge!

The staff was amazing. They got me in and out with new nose guards for my glasses in less than 5 minutes. They even cleaned them for me! Super friendly and would definitely recommend this store to any other four eyes out there.

Just an update that it is now Mar 2^nd, 2015 another 2 weeks since we were promised that we would get the glasses and this site has messed up the order again. This is the order that was suppose to fix their first screw up and we’ve spoken to the owner directly about this.
I could go on about how this is the worst service I’ve ever experienced but I think that this follow up to my initial review speaks for itself.
The great reviews are clearly paid for on here. There is no way that no one else has not experienced some form of these problems unless they were lucky enough that the company finally got it right the second time and they were also offered «free» glasses.
We did some research and found there is over a 500% markup on their glasses. We googled the frames we were getting and found them for cheaper at multiple sites. They say they are giving us the frames for free but if you are using insurance with your purchase, this company is still making money off the reimbursement they get from the insurance company.
This is an incredibly shady company to do business with and I question the optometrist’s professional licensing as well as the business owner’s.

The guys here at Site For Sore Eyes are fantastic !! Richard Singh and Calvin Nguyen really made my visit one to remember !! They both are extremely friendly and super helpful. Helped me book a appointment with ease, greeted me kindly when I showed up, helped me select a cute frame that fit my face well and I left with a smile :) just a few days later I came back to pick up my frames and was given a few extra disposable contact cases an a contact solution !! What a nice touch and even told me to come by any time and they would clean my frames and adjust them anytime !! Thanks for taking such care you guys are great !!
–Chantel

I started going to site for sore eyes a few months ago and they’ve exceed all my expectations. Really good customer service which in my opinion is a must for an eyeware store. Great selection and the employees always give their honest opinion of which frames look best.
I would definitely recommend going to Site for Sore Eyes.

Richard is the best! He just saved my bent up glasses after my husband sat on them. They are magical!

This experience may be the most fun I’ve ever had buying anything. I broke my glasses upon arrival in San Fran in advance of our trip driving down the Pacific Coast Highway. Because I’m nearsighted, I would not have been able to see anything. We were staying in Japantown so I checked out shops where I was hoping to have my glasses repaired. Richard did repair them as best he could, but he also told me I could buy a pair at a 50% discount and get another pair free. So I took him up on it.
My Rx was out of date so I saw the doctor the following day, also great experience. Richard helped me pick out two frame styles that I LOVE. And Calvin made the glasses in about 15 minutes while I waited. Oh and this was on a Saturday. I couldn’t believe my good fortune.
I can’t say enough positive things about this experience. Richard was hysterical helping me pick out frames and Calvin was super upbeat and efficient about making my new glasses. They make a great team!
Thanks guys!