SF Crown Cleaner

Review is for UPS location pickup– not cleaner services
The lady behind the counter was about to let me leave with two packages: one addressed to me and one addressed to someone else that had the same first name as me… But a completely different person with a different address
If I had not checked the name on the second package, I would have walked away with someone else’s shipment!
This scares me!!! The person releasing the packages needs to be more thorough and careful. Also, barely spoke English so was hard to communicate and took forever to even find the first package.

I would recommend you stay away from Crown cleaners. I usually don’t go around giving one stars to businesses but this place certainly deserves it. My wife and I have been going to this place for a few years and we spend a monthly average of $ 75 here. Recently we dropped two pants to be hemmed. When we brought them back we found that one leg one one pant was not stitched at all and one on the other was almost coming off. I took it back and they basically said that they had done it properly and I was trying to cheat them by getting the job done free. My response — walk my business half a block to Royal Cleaners.

When I am looking for a cleaners I am generally thinking about three things: Quality, Cost and Service. I have been patronizing Crown cleaners for almost two years and I have been very satisfied.
With regard to quality, they have never lost an item of mine, they are always on time, and the clothes come back clean and undamaged. They do use tags stapled to the clothes which is a minor negative. The sleeves on pressed shirts also are not folded in front of the shirt which is also a minor negative.
With regard to cost, their prices are extremely competitive for SF and it’s what get’s them their fourth star.
As far as service goes, I have found the staff very attentive and they have hard candies.
All in all, I’m very satisfied.

Friendly and reasonably priced. Excellent tailoring service. I had work done on 3 sweaters and a dress shirt. They nailed the fit and the workmanship was quality.

I’m not sure why this place has gotten such negative reviews — perhaps the reviewers didn’t have very good drycleaner manners? Charlie is super nice and they all remembered my name after about a year of going in. We moved to the Inner Sunset but unless I can find something comperable price-​wise, we’ll be coming back here because the price is RIGHT.
Also, I came in to drop off some clothes and noticed my new dress hem had come out — they did a spot hemming job while I wore the dress on the spot. Great service! Lovely people, you just have to be patient with their semi-​spotty english which is normal for any dry cleaners.

Been going to this neighborhood place for about 10 years. Tested laundering of shirts at three local places and these guys were the best. Granted time isn’t an issue for me as it is for other reviewers; I tell them to pic the date for me to pick up. they do reasonable hemming. When they can’t clean something they let me know it likely won’t be cleaned.

I’m not sure why the reviews skew so low on this place, but I’ve been going there for years for laundry and dry cleaning and never had a problem. Granted, I do get a bit nervous when I walk inside and see piles of clothes lying all over the place in dismay — but whatever their system is, it works for me. I’ll continue to patronize them as my choice neighborhood dry cleaner. Always friendly and I can usually get things done by the next day.

I have been a once a week customer of this dry cleaners for over three years. I brought a «spot clean only» dress in explained in detail where the spots were (which the clerk marked with blue tape) and that the dress could not go to dry cleaning. It was a dress with about 100 beads and rhinestone pieces on the neck line. When I returned a week later, the dress was ruined! They dry cleaned it and 15 rhinestones fell off, all the rest were scratched, cracked in half, loosened, or gone. They had even tried to super glue one of bigger ones back on and it fell off in my hand and left an additional glue stain. In addition, the dry cleaning job left bigger splotches and stains than the three that were there to begin with. I tried to explain my dissatisfaction, and demanded the cost of the dress ($ 150) be replaced. The owner told me to return it to the store, then that he’d re-​clean it but that it wasn’t his fault the counter person didn’t tell the rest of the staff about it, and then he said something to his worker in Chinese, and walked away from me mid-​sentence. His worker told me he had an emergency and had to leave. I WILL NEVER BRING ANOTHER ITEM THERE AND WILL SEE THEM IN SMALL CLAIMS COURT. BEWARE OF THEIR SHADY BUSINESS PRACTICES.

Expensive cleaning, extremely long turnaround, and when it was returned to me there was crap all over the sleeve of my sweater that wasn’t there before. I would NOT recommend this place.

«Can you come back tomorrow?: «Can you come back tomorrow?» «Can you come back tomorrow?»
Yes — they asked me that THREE times. I brought in my clothes on a Monday and was told they would be ready Wednesday. I go in Wednesday and they are not done yet. I go in Thursday — still not done. I go in Friday — and yep — still not done! I finally pick them up Saturday — cursing all the time I wasted because of this businesses incompetence. Expensive to boot — no apology or discount, even though they took almost a WEEK to get my clothes back to me. Oh well, there is no shortage of dry cleaners around.

BAD. they lost my dress and returned me merely the translucent cover piece, still charged me for the dry cleaning (had already rung my card before bringing the clothes). they then proceeded to yell at ME that I hadn’t brought the rest of the dress in. I’m sorry? I wore the dress once and brought the WHOLE THING in! they don’t want to admit that they lost it (if you’d brought it in, it would be here, they say. uh, well, it SHOULD be here!). completely rude. beyond rude. and incompetent. this was hands down the worst dry cleaning experience I’ve ever had (and I’ve had a lot of experience). DO NOT bring your clothes here unless you don’t want them back (and yes, they put the credit card transaction through even though I did not sign the slip. slimy.).

I call it the «wash and re-​fold».
I wasn’t sure they’d actually cleaned my clothes, except one towel reeked of starch. The shirts were weirdly folded so you couldn’t see which shirt was which and the underwear were just kind of a stacked mess.
I had them dry-​clean my suit and think it ended up with shmutz on the back shoulder that wasn’t there before I took it in.
and i wanted them to be great so badly because they’re so close to my house.

DON’T BRING YOUR CLOTHES HERE! They have no shame on taking your money for their crap ass job and will not claim any responsibility for damages. I would give this place 0 stars if I could.
They put 2 holes and a tear on my $ 400, 2 month old sweater that has been worn twice. When I confronted the owner on the damage he said it’s impossible that it was from them. He claimed that nothing like this had happened before. As you can see I’m not the only one having problems. F*cking LIAR!
To make it up he was willing to offer me a $ 20 credit. What the $%%$#@$&U (*! $ 20 credit for a $ 400 sweater. $#^&()()(*&&*&^.
From one Unilocaler to another — STAY AWAY FROM HERE!

My husband and I have been using Crown Cleaners for over 5 years now. They are always very friendly and do a great job with our clothes. We actually moved out of Noe Valley, but still use them. I’ve never had any thing tailored there, but can recommend them as a great dry cleaner.

Terrrrrrible! Charges you and doesn’t do anything!

SF Crown Cleaners is right on the corner from where I live so can’t pass up the convenience… however, the quality is only average & there are a few snits
Hemming pants is $ 10 which is cheaper than ESOBAR BROTHERS in FiDi ($ 20) or CROW CANYON ALTERATIONS in San Ramon ($ 15) but they either don’t measure at all — just tell them your inseam — or they only measure 1 leg… both methods mess up my pants
Apparently, I am lopsided & 1 hip sits a bit higher than the other — thought at first people were cutting things crookedly until the San Ramon place who forces you to try on & will custom-​measure each leg — PROPS — pointed out it was meeeeeee (and this was subsequently verified by my tattoo artist at Black & Blue so alas, it is indeed true)
Dry Cleaning usually comes back on time but a couple of occurrences had these mysterious hot-​pink spots that were permanently dyed into the fabric — so need to decide how much you value your garment before taking it in… doesn’t happen all that often (like 2 times in 9 yrs) but just when you think you’re safe…
So why oh why do I keep going back??? Location, location, location

As much as I want to like this place, I can’t.
They somehow manage to put multiple creases where there should be one. Everytime, never fails! On top of that they made attemps at spot cleaning only to lighten the fabric permanently. Who does that?
For such a crap ass job I would expect their prices to be at least slightly less than average. No such luck!

I brought 5 pairs of work pants to be tailored here — $ 10 each. They made them all too long and then charged me another $ 10 per pair to fix their mistake. Don’t go here for tailoring.

Very expensive alterations, although they do a good job. Not the friendliest people, but I guess it’s not that important for a cleaners.

Anyone who pays over $ 150 for their jeans should bring them here to get hemmed. They do a good job and even though they charge $ 10 (which is $ 2 more than the place I used to go in the Sunset), they’ll reattach the original hem for no extra cost (my old place used to charge double for that — total of $ 16). They also do the hemming really fast — turnaround can be as quick as two days at no extra charge.
SF Crown has average Noe Valley prices for dry cleaning, but I bargained with the guy and managed to get a slightly lower rate.