Select Furniture Outlet – Furniture Corp

* Shockingly HORRIBLE QUALITY
* NO RETURNS (although not clearly communicated at time of purchase)
* I made the mistake of thinking a $ 2400 leather couch from Furniture Corp was worth the price, but the quality is HORRIBLE.
* QUALITY ISSUES include:
— Bottom of Couch not covered (left exposed)
— Packaging around couch was stapled to the couch itself (and I continue to find huge staples in my house which is a serious safety issue for pets & children)
— Leather has stretch marks & wrinkles due to poor quality of covering the couch
— Frame is CHEAP — wood portion is cracked and made with crappy wood
They did agree to pickup the poor quality couch & redo it, but the new one still hasn’t arrived (2 weeks late). The first delivery was also 2 weeks late.
To make it more frustrating, there is NO CUSTOMER SERVICE VIA PHONE — you have to email them and wait 24hrs for a response.
Bottom Line — KEEP SHOPPING — DO NOT BUY FROM THIS COMPANY!

I went to the Furniture Corp store in San Francisco and ordered a custom built couch. This was before I saw all the horrible reviews on Unilocal.The sales associate was pretty nice and seemed to know a decent amount about couches. He said it would probably take about 3 weeks for them to make and deliver my couch. I got a call about two and a half weeks later and they said that they were coming by the next evening to drop off the couch. A family member of mine had recently died and the memorial service, which was out of town was the day they scheduled the delivery. So naturally I emailed them and explained that was the only day I wasn’t available because I was going to be out of town for a funeral. I live in downtown SF, so I figured it wouldn’t be a problem to have a delivered after that. I gave them a very open schedule, and also said they could come by any time on the weekend. I was informed that they were not going to do any other San Franicsco deliveries for an entire week. I thought that was pretty weird because you’d think that’s where they would be doing to the majority of their delieveries, and its so close to their warehouse. So rescheduling ended up being a pain, but they eventually showed up a week and a half after that.
Overall I’m very happy with my couch. Since mine was completely custom, I didnt really have to worry about them giving me some broken couch of the floor sample, which seems to have happened to quite a few other people. Mine is exactly what I ordered and nothing was wrong with it. I would have given them more stars though if they didn’t make the delivery so difficult. Considering I paid them extra for the «in-​door» delivery, I thought they would be a little more flexible, and not just offer one 3-​hour window for an entire week.

okay… these crooks finally refunded my money (minus the extra pick up fees)
They delivered the coffee table, it’s fine but doesn’t fit with my furniture as I picked it out to go with the «leather» couches… but it’s not a bad table… I’m actually using on my patio and it goes well with my outdoor furniture.
When they delivered the table, they picked up the piece of crap couch (which they said they could not do, hence the extra pick up charge) and the delivery guy kept saying, where is the rip… which I NEVER said there was a rip… so that was strange. Then it took another 2 weeks to get my money into my bank account because they claimed they had the wrong account number… and it took me 2 calls to get that information. I’m just glad they finally refunded me the money because I really didn’t trust that they would. whew… glad to be done with these clowns!

I only wish they had a ZERO star rating! I registered for Unilocal for the sole purpose of reviewing this place so that NO ONE ever has to go through what we’ve gone through. This is my first review — that is how strongly I feel about the poor service of this company. They’re borderline criminals. Complete frauds. We purchased our furniture on March 26^th, 2010. We finally got the last piece of our order on Monday, June 14. All this time they had our money. We ordered a lot of furniture and when we placed the order, Ahmit, the owner, promised us the sun and the moon and the stars. When it came time to deliver, we got none of the customer service or guarantees he promised. We were promised our furniture, save for the custom ordered sofabed, would be delivered on April 9^th. I spoke with the delivery dept. several times prior and never once was told that about half of our furniture wasn’t going to be delivered; it was back ordered. Ahmit «checked» on the computer on the day of purchase and told us NOTHING was back ordered; everything was in stock and would be delivered on the 9^th. We had to pay $ 250 to reserve the elevator for our move-​in and furniture delivery. I was ADAMANT that everything be delivered on the same day b/​c I didn’t want to reserve the elevator twice at that price! When I called on the 9^th, the delivery department told me that I was told that only half of the furniture would be delivered when I purchased it. TOTAL AND BLATANT LIE! Never! My husband was with me and we BOTH heard the same thing. Anyway, they delivered the recliner and it was damaged. So half the furniture wasn’t here and the recliner is damaged. They were SO incredibly rude when I called and at one time a woman told me «Well, we both have fault in this.» WTH? You have all my money up front, and how do I have fault? They delivered the replacement for the recliner and guess what? It’s damaged AGAIN. The second delivery of the replacement recliner and the rest of the furniture WASN’T the rest of the furniture. No television stand. The driver and the warehouse argued about it over the phone, but the fact remained, my television stand was not there and the second recliner was also damaged. So onto the custom sofabed. I was told it was 100% leather. It wasn’t. The backs and bottoms of all the cushions were this cheesy fabric that the seams were already tearing on. The 100% leather soafabed turned out to be about 40% cheesy fabric. They just basically said too bad, that’s the way it is. NO CUSTOMER SERVICE AT ALL! I finally had to request that all communication be in writing b/​c they lie so much. I cannot believe I didn’t read these reviews before I shopped there. This place is HORRIBLE! If you don’t mind getting screwed and waiting months for your furniture and then getting subquality furniture, then go for it. Otherwise, steer clear!

Well, I was worried truly after reading the reviews but this place had the most options for condo size sofas and that was a huge requirement. I went to the showroom and it’s not Scandinavian obviously on Bryant but I could see what I needed to. The sales person was helpful and friendly and I placed the order. Paying upon order is not an issue, it’s a special order and this is quite a normal practice. I was told delivery in 2 – 4 weeks. I got a call on Monday it would be delivered on a Friday. It came exactly under 3 weeks. The delivery guys were great, personable and friendly and sofa is beautiful. So I’m very happy and the price was quite reasonable and I’d place an order again here actually. I’m quite glad my experience was great after the bad ones.

I’m kind of puzzled by the negative reviews I’ve read about this store, and I’m glad that I didn’t read them before my visit — otherwise, I might not have given them a chance.
I actually had an excellent experience with them. Here’s how it went. I live in the South Bay and noticed that most of the stores here have the same furniture, the kind of overstuffed leather sofas where you wonder if you’ll get lost in the all the folds. I wanted something sleeker and more modern, but not as expensive as Scandinavian Designs or All World. Their selection seemed a little limited, but I found a leather sectional that I liked. I asked the guy there (Dan) if they delivered to the South Bay and he said that they actually have a much bigger showroom in Santa Clara. After checking a few more furniture stores in SF, I decided to take the sectional.
They just happened to be having a Labor Day sale, with either free delivery or a five year warranty on the leather. I had bad luck with tears and scratches on my old leather sofa, so I took the warranty. He told me that in addition to the warranty, they would give me seven days to inspect and try the sofa and if I found anything I didn’t like, I could have it exchanged for free.
The transaction went smoothly and he told me that I would get a call in a few days to set up delivery. I got a call on Monday and set up delivery for Thursday. They called me thirty minutes before the scheduled window and said they’d be over in 20 minutes.
The sofa was very well packed, in a huge cloth bag surrounded by cardboard and heavy plastic. It was in great condition — except for a scratch on one of the cushions that I noticed the next day. I sent them an email explaining that I wanted it replaced and they scheduled a pickup/​replacement. Again, they called to let me know they were on the way and came earlier than expected.
So far, so good. I LOVE THIS SECTIONAL! We’ll see how it holds up after 5+ years, but I have no complaints about Select Furniture Outlet. If you can find a piece of furniture here that you like, I highly recommend them.

nothing like hearing 2 – 4 weeks delivery time, buying close to 3k in furniture, being billed, paying your credit card for it and then finding out it’s more like 8 weeks, maybe, and its not their fault, it’s the suppliers. so if you don’t need the furniture right away, and are a patient person, it’s fine to shop here. if you expect a business to honor their delivery date, and you want your new table say, for Thanksgiving, then don’t shop here– you will be very frustrated. A lesson for small businesses out there, if your suppliers are destroying your customer relations, you need a new supplier.

Seemed OK at first. The sales associate was friendly and helpful. Couch was delivered on a Wednesday after buying on Sunday. Price was great too.
That’s where the good part ends. The delivery package was missing two necessary screws to put on the back feet. When we called their service line, the guy was distracted but said he had to order a complete foot package would would take 1.5 to 2 weeks. He was going to call us back with the order number and never did. Meanwhile, we went to the hardware store to replace them.
Fast forward ahead 7 days. The feet show up. But we notice a really low spot on the couch like something internal is broken, and it makes squeaking noises when we sit on it. This was the Wednesday evening before Thanksgiving. We call them on Friday after Thanksgiving, and they begrudgingly say they’ll replace it. But they’re going to charge us another delivery fee because we’ve had it for more than 7 days!
They called us the next Monday, and said they would deliver between 3:30 and 5:30 on Thursday. They finally showed up around 6 pm.
When we finally got the replacement couch into the house, we realized that everything was packed differently than the first one… like it was brand-​spanking new. It included instructions, special protective sheets, and all the parts to the feet. And had a manufacture date of August 2009. Before they carted the old one away, we noticed it’s manufacture date was August 2008. We’re getting the distinct feeling that the first one we got was actually used and returned broken, and that this company sold it as new…

Do not even bother with this place. Purchased a couch and barstools from them. It took weeks for the stuff to come and when it did, they didn’t even include the barstools. They then called back to say the barstools would be delivered in another week.
Also the couch we had was damaged in the shipment as well as the micro sued was pilling. Felt as if sand had been poured over thew cushions.
Went to send it back and they are refusing to give a full refund. Only 75% can be refunded. The quality is poor and service is worse.
DO NOT SHOP HERE!!!

If: You have a piece of furniture you want to replace AND don’t care how long a new one takes to be delivered, AND you live at an easy to find location, AND you want to save money, then by all means shop here.
On the other hand…
If: You want the furniture delivered within the amount of time quoted at the time of sale, AND you live somewhere a GPS unit or Google can find but would confuse someone that had to read a map, AND you would rather pay for convenience, then DON’t shop here.
My delivery was over 2 weeks late and the delivery guy showed up before the agreed to time and left. They tried to charge me another delivery fee to get him to come back but after a heated debate I was able to convince them otherwise. The next day the surly delivery dudes showed up and dropped off the sofa. It was about a 50 foot distance from the tailgate of their truck to my living room and they demanded a $ 40 tip for their 10 minute effort! I asked if they were the same guys that came out the day before and they said they were, so i promptly told them to hit the bricks.
This sofa was more or less an impulse buy, and I didn’t do my due diligence before ordering. Shame on me.

i was finally able to speak to the manager who was pleasant enough but she really «didnt get it» .i did get my delivery change of $ 110 refunded… again…the «outlet» price certainly doesnt make it worth the time and hassle… would not recommend

I purchased a couch from here several months ago, so I apologize for the delay, but I just saw what poor reviews it had and decided to share my experience. Not to discredit or disagree with any of the postings here but I have to say my experience overall was decent. I found the couch I wanted online and decided to see it in person so I headed over there after work. I had a difficult time finding the entrance, a bit shady, but eventually managed. There was only one gentleman working at the time and he was very pleasant. I agree, selection is VERY limited but because I was only looking for one specific thing, I wasn’t bothered. I found it immediately and began asking questions. The guy seemed somewhat knowledgeable and very helpful. He explained my purchase/​delivery options up front (they don’t offer any kind of payment plans, but again, that didn’t concern me as I was ready to buy in full). I told him I wanted to go home and think about it and he wasn’t pushy at all. I ended up making the purchase online the next day and just as I was told, someone called me within the hour to set up a delivery time. They seemed quite accommodating in my opinion. I was told it would be delivered the following Thurs between 6 and 8pm. Sure enough, two men arrived at about 6:20pm. I live on the fourth floor so I knew it would be a bit difficult. As I opened the door to the elevator, they were very quick to say it wouldn’t fit so they’d have to use the stairs. I’m still convinced it will and I’ll prove it when I have to move out of here, but whatever, I wasn’t paying them by the hour so, their prerogative. They finally made it up the four flights about 20 – 30 mins later and set it just as I wanted. I have to admit, they weren’t the most delicate people with the handling of the couch, but it was pretty well protected and as I unwrapped it, I did a once-​over to make sure it arrived unscathed… success! So there’s my complete and 100% honest experience. Take it or leave it, but my experience wasn’t half bad.
UPDATE: 3÷21÷09− I just moved out of my apt, and yes, the couch fit in the elevator… just a side-​note. Oh well, they got some exercise.

THIS PLACE SUCKS! I can’t even explain the headache I have been through with this place. I ordered a kitchen table with four chairs and when it was delivered we were expected to put the chairs and table together! This was never communicated to me. I had to call and have them come out and put everything together. They charged me $ 20 per chair and $ 50 to put the table together. It took the guy over 2 hours to put the chairs together… The table is cheap and the service sucks.

My fiancé and I came to this store on the recommendation of his sister. The sales rep was friendly — we were able to request the couch to be delivered in a week. But the nightmare began after our couch was delivered. I should’ve expected as much when two delivery men arrived at our front door and both men brought our couch up the one flight of stairs to the apartment. At the store, they wanted to charge me an additional 25 dollars to have a second individual help the delivery man move the couch. $ 25.00? The second guy did it for free. One star off. They didn’t carry any invoices, no order confirmation. They dropped it off and left. Another star off. We had to screw the legs into the couch, which was fine. But when we got to the fourth and final leg, there was only a hole in the wood. No nut, or anchor, or whatever you call it, so that the screw can «screw» tightly into place. So I called Marcus, the delivery guy. He told me he would refer me to their «ligistics dept.» Um, hello? I asked the couch to be rush delivered, and now I have a couch lying on its back in the middle of the living room, while he tells me that I may get something tomorrow? Another star off. Then Marcus «manager «calls me back. Amit Jasingh. Per the BBB website, he is the CEO of the operation. He says he will call the delivery guys and call me back. He calls back, and tells me they’ll be back in a hour. When he says this, he sounds like he is laughing. I’m thinking, why is he laughing at me? I am the customer, and I wouldn’t waste my time calling if there wasn’t a problem. We wait. We are eating dinner mind you, and we are waiting. Waiting while a the couch lays on its back in the middle of the living room. My fiancé finds a screw and tries to screw it in. I call Amit Jaisingh back, and thinking that it is out of a favor, he doesn’t have to call the delivery guys back. We can work something out for our trouble of not having all the parts required to assemble the couch. I ask for a partial refund of the delivery costs. The 85 dollars for «discounted shipping» plus the $ 50 for rush delivery. The website indicates «We also believe that the process of buying furniture should be a pleasurable one and we leave no stone unturned to achieve this for our customers. Right from the time you walk-​in to our furniture store to the time our shipping personnel deliver the furniture you would be treated with the highest regard and your time would be highly valued.» Um, does this mean the minute the delivery guys walk away the customer can be spoken to in a condescending manner. Mr. Jaisingh accused me of speaking to them like they’re not «human beings.» I told him to stop putting words into my mouth. When he hesitated after I said he was putting words in my mouth, he said he said «for all I know, you can be making this up.» I paid 800 dollars for a couch so that I can make this up? Why would I call him to interrupt my dinner so that he can accuse me of making things up about my couch? Then he told me since the couch was delivered they will never do business with me again, nor should I do business with them. Um, what about the Limited Term Warranty of 1 year from day of purchase that is listed on their Terms& Conditions that is attached to my invoice? My fiancé called him back to say he can’t speak to customers that way. Mr. Jaisingh hung up on him. I think that covers all of the stars — but Unilocal says I have to insert at least one.

This warehouse does not have a huge selection in the store but the catalog and online catalog is great. You can order your items through the store and have it delivered to your home. We placed our first order and had it in just over a week. The delivery was less than desired though, they give you a four hour window of delivery time and ours came three hours late. However, to make up for it they delivered our next order at a discount price and they showed up early! Quality furniture at a fair price.

I’ve reviewed maybe two places in my entire lifetime. Both for the sole purpose of preventing others from experiencing similar headaches. I, like most who shop at this place, was looking for a solid couch at a reasonable price. I thought I hit the jackpot when I found the perfect couch at a great price. (Boy was I wrong.)
I ordered my sofa on Feb. 21. I was told that it would take 3 – 4 weeks to be made and delivered. ON MY RECEIPT it clearly stated that the color and fabric I had selected was in stock. On my receipt it also listed two possible delivery dates, one for the 3^rd week and another for the 4^th week after my order date. I didn’t receive a phone call on the 3^rd week so I decided to call the company and make sure my couch would be delivered on the following week. When I spoke to the gentleman at the SF location he assured me that everything was ok, and that my couch we be delivered on the following week. He said I should expect a call from him on Sunday to confirm my Tuesday delivery time. That call never came.
On Monday morning I called the Berkeley location and spoke with the manager who informed me that the color and fabric I selected was out of stock. When I asked why she never called to give me this update, she said she just found out last week and was planning on calling me that Monday. (Yeah, right.) She also informed me that the SF location doesn’t have the up-​to-​date info on the fabric availability. Needless to say I was pissed. She said she was going to call me back in 1 – 2 hours with an update of when the fabric would be available. She never called me back.
I called her back later that day and asked her to refund my credit card. (Oh yeah, did I mention they charge you prior to delivery. So basically you get charged finance charges for a product that’s not even in your possession.) I went 4 weeks without a couch!
I finally went to Macy’s, purchased a beautiful sofa and had it delivered the following week.
Like they say, you get what you pay for… or not, if you order from this place.

The low price points attracted me to this place. The furniture is of ok quality for the prices. If you are looking for furniture similar in style to major brand furniture this is a place to go. Having said that I dont equate facetiousness with niceness. I ordered a piece of furniture that was apparently on major back order. I had to constantly call to check in on the status because apparently if the furniture isnt coming, they just dont call you. I would think that at least a courtesy status update would be the least they could do. While I was given the opportunity to cancel, I really wanted the furniture and chose to wait. My mistake. I got a call saying that my furniture was ready and they scheduled a delivery date, only to find out that the person who scheduled my time had NO IDEA that the furniture was not in. Who does that?! It has been a frustrating experience. You get what you pay for.

Customer service here needs improvement! First of all, at one trip to this store they refused to sell a single dining chair because they came boxed in sets of two (though they were priced individually). The store clerk called some unknown woman two times for me who repeatedly said no. The store clerk seemed nice enough but was also very meek and unempowered as an employee.
But I didn go back to order a bed frame. They didn’t use the secondary number I gave them when calling to schedule a delivery. So I didn’t get my furniture before the holidays when they closed their business for nearly two weeks. Though the sketchy-​acting delivery person on the phone originally told me the furniture was there in their warehouse already, he later said it needed to be picked up from the manufacturer and it wouldn’t be deliverable until three days after they reopened after the holidays. They scheduled my delivery between 5:30 — 8:30 pm on a Friday and they didn’t actually get to my home until 9pm.
The drivers were unprofessional (didn’t have me sign anything, didn’t double check their delivery, and flirted with girls walking by) and after all that, they delivered the wrong size headboard.
I called the business number the next morning and it went to voicemail just as if you were calling a cell phone and the person pushed the button to send it directly to voice mail. I called four times back-​to-​back until someone answered. They delivered the correct headboard around noon.
The bed is in great shape by the way, so that’s why I’m giving them one star.
I want to support smaller businesses but some companies just make it less convenient to do so.

My experience here was so unbelievably awful that it has inspired me to write my very first Unilocal review. I went with a friend to purchase furniture, and not feeling like stopping by every furniture store in the area to shop, we decided to do one stop shopping and buy all of the living room, bedroom, and dining room furniture she needed here in one trip.
Sure, the prices are good, but it’s not nearly worth the headache and hassle that comes with poor quality furniture, terrible service (including delivering items different from what you ordered), and the fact that you can’t return even defective furniture without going through an inaccessible manager. Pretty much everything that could go wrong went wrong so I’m just going to list the problems:
— Bed frame was delivered with two huge cracks in it — one was so big that it looked more like a hole in the wood
— after we got exchanged for a new bed frame, we found out that one piece of wood was too long and caused the mattress to not fit properly on it and for the entire bed to creak
— Ordered 4 chairs, but only 2 were delivered.
— coffee table corners were chipped
— Provided an 11 to 2 pm window for delivery. Ended up not delivering until 3:30. This was a complete Saturday wasted.
What was even more ridiculous was how they reacted when we brought up all the problems with the furniture. First they said that if we wanted them to pick up and exchange the pieces, we would have to wait 1 – 2 weeks for the delivery people to come. Then we would need to take time off work to wait for them b/​c they wouldn’t be able to come on a weekend.
So we decide to load our car and drive the messed up furniture to the warehouse ourselves. However, the SOMA warehouse didn’t have inventory, so we had to drive to Berkeley to exchange. When we got there, we asked if they had anyone to help move the defective furniture off the car and then load it with the non-​defective pieces. Turns out there is just one woman in the store and no staff to help with loading/​unloading. So then we end up making numerous trips between the car and store to personally lift and unload everything, and then again to load the exchanged pieces. No type of service whatsoever.
By this time, we’re pretty pissed and we demand that they at least give us back the $ 85 spent on delivery. The woman then tells us we need to call the manager b/​c she has no authority to give us any compensation for our trouble. We both call the manager and leave a voicemail on his machine expressing our dissatisfaction. It’s a week later, and he still has not called us back. Absolutely ridiculous.
As for the messed up bed (which is so creaky it is not even sleepable), they say we can not return it without the manager’s approval. This is the same manager who doesn’t answer or return calls. We’re now seriously considering finding a saw and trying to fix it ourselves. Neither of us have EVER used a saw, but somehow that seems easier than attempting to make an exchange or return. Now that says something.
Bottom line — this place REALLY sucks. Save yourself a ton of time and trouble and spend just a little more at a legit place with at least some standard of quality and service.