SEE

Joni and Jeff… must SEE! Awesome customer service. They know what they’re doing when with final frame fitting. Just tell them how you like it to fit, and they will make sure they get it right w/​o making you feel rushed or unimportant.

After I posted about my negative experience with customer service, I received a phone call from the regional office with an apology — which I hadn’t received in my earlier 2 phone calls. Heidi was very sweet, helpful, apologetic, and informative, which I really appreciated and hadn’t experienced during my previous conversations with SEE employees. However, I shouldn’t have needed to get a call from the regional office. Had the SEE employees just been honest with me from the beginning, I wouldn’t have had such a negative experience.
So, my eyeglasses were ready for pickup 18 days after I emailed in my prescription (Friday, December 11). Heidi at the regional office had told me that SEE neglected to send in my glasses until the week after I submitted my prescription, which of course no one had informed me of when I called the two prior times.
When I did pick up my eyeglasses on Sunday, December 13, the manager (I’m assuming, as he didn’t introduce himself nor give his title) informed me that SEE had sold the glasses I purchased before they received my prescription. WOW. I paid for the glasses, and then they SOLD them to someone else a few days afterwards. Terrible, just terrible practice. WHO SELLS AN ITEM TO A CUSTOMER WHEN SOMEONE ELSE HAS ALREADY PURCHASED IT? Apparently this is the reason why there was a delay in my glasses, because the glasses I paid for were given to someone else.
Anyway, when I did pick up my glasses, Joni (I think that was his name cause I overheard someone else refer to him) proceeded to help fit the glasses to my face, tightening the glasses twice, and gave me a complementary eyeglass cleaning kit. He was nice. The very next day, the glasses were clearly still big for my face. It was another trip to SEE again for another fitting.
All in all, I want to mention that Heidi did offer me a full refund on my glasses, which I didn’t ask for but am greatly appreciative for. It’s nice that they have tried to make the situation better for their customer. But, I still don’t think it’s a good practice to give a product to another customer when it had already been purchased by someone else.

I really like See because they have all the best styles under one roof and are fairly affordable. I was pleasantly surprised that they offer 30% off to people who have VSP insurance. Even though their out of network, they offer the 30% off and vsp typically covers $ 100 ($ 50 for lenses + $ 50 for frames) but it will depend on your specific insurance. It will cost $ 99 for them to add non reflective coating for the entire order. Based on this, it was actually cheaper for me to get glasses from See than it would have been for me to buy glasses from an in network vsp provider. This is mainly because in network providers inflate the prices so much!

Amazing service! Jorge totally took care of me. I had had my eyes examined at Lens Crafters up the street but decided against shopping for glasses there. A year previous I had popped into See and they adjusted my glasses (purchased elsewhere) for free. That is what encouraged me to return. I’m so glad I did. They have a fantastic selection of frames. Today is the first day wearing my new glasses and I received so many compliments. All the sales associates were friendly and helpful. A special shout out goes to Jorge who was patient and totally hooked me up.

Joni is great! I came in pretty late — 25 minutes before they closed. Even though they were close to closing shop, Joni took his time, assisted me in picking out pairs of frames that complimented my face and was erudite in his optical knowledge. I found an amazing pair and CANNOT WAIT to pick it up! Thanks Joni and SEE Eyewear:)

Great store. Friendly optical stylists. Jeffrey chery in particular helped me choose the best frames of my look and style. Professional, knowledgeable, and pleasant! I’ll definitely purchase more in the future. Thanks for a great experience, Jeff!

Update: this place is even better than the 5-​star review I gave earlier. SEE just gave me close to the best customer service I have ever gotten! I highly recommend them.

I had passed the SEE on market Street every day on my way to work and finally got a chance to pop in — and I’m glad I did! The $ 99 price tag on all sunglasses really won me over and Jorge helped me pick out two pairs and fitted them for me. He kept emphasizing that they only make a limited number of each frame so there won’t be a million other people walking around with my sunglasses. This wasn’t a huge deal for me but might be for other people. The store is beautiful and they have a good but not overwhelming selection. I would recommend this place to anyone looking for sunglasses!

Outstanding customer service. The frames are super cool, retro and out the box. I bought three pairs of glasses so far and working on the fourth. Love the customer service, but there’s always one rotten apple in the bunch, but the majority rules. They have a nice selection of frames that will fit anyones budget with or without insurance. Just ask questions and know what you are being charged for, they have a very knowledgeable staff. Go and SEE for yourself, SEE is place for great fashionable eyewear.

The quality of the glasses is lacking. I have so many pairs of glasses I have bought in my life. I love glasses. The ones from SEE are not made well. They don’t hold their fit or shape long. I would buy elsewhere. I have been a dissatisfied customer.

Super friendly staff — really helpful and not at all pushy.
I’ve received so many compliments on the glasses the girls here helped me pick out.
All-​around great experience.

This review differs significantly from others with regard to customer service, which I found disappointing. I appreciate the ‘stylist’ approach to sales, but when I was there, they were clearly trying to up-​sell me on some modern Italian frames that weren’t my speed. No worries, they’re doing their job. I ended up purchasing three, yes!, THREE pairs of glasses. Actually, I put a deposit of 50% down and returned the next week with my updated prescription.
I was hoping that they would have set aside the glasses for me, seeing how I paid a significant amount of money down. They didn’t… when I came back the following week, the salesperson went to various displays to retrieve my pairs, which means they were being tried on by different people throughout the week.
In fact, one of the frames was slightly bent and another was actually sold! They sold a pair that I had put a deposit down on! It took a while to have the third frame delivered, and working with their customer service department in Michigan was not easy, and they did nothing to make up for the situation. They accused me of picking on the salesperson, which was weird. And they did not refund any money or provide a discount. Very frustrating.
I was going to write this review last year, but wanted to take some time to reflect upon it. (A two star review is a serious thing, in my opinion.) I see that other people have had some poor experiences as well, so I wanted to pay my two cents. And give my two stars.
The company needs to reassess what they’re doing, how they’re operating. While they figure it out, I’m going back to my Mykita.
SEE you later.

I don’t think there’s any company/​store I’ve ever worked with that has better customer service than this SEE Eyewear store on Market Street. I’ve gotten 3 pairs of glasses from this store over the last 4 years and have always been greeted immediately, and the girls have always been extremely useful while helping me decide which glasses look best on me.
They understand my budget and don’t try and up-​sell, and when the process is all over I get to walk away a week later with an awesome looking pair of glasses for a very reasonable price. I do not intend on buying glasses from anywhere else as long as I live near a SEE.

Got my second pair of glasses from See Eyewear. I got my first pair from the LA location a couple years ago and I loved it so much I wanted to get another pair after it broke. Caroline was really helpful and a pleasure to work with.
The Groupon deal was made the glasses much more affordable cause I wanted anti-​glare and thinner glasses for my high prescription which was an extra $ 170 on top of the $ 289 frame cost.
The styles are all limited production so if you see one you like, definitely go for it! New styles come out every month too.

This is my favorite glasses store. Since everything made is limited edition, if you like frames, you better get em — fast. I’ve missed out on plenty of rare frames because I thought waiting was a good idea. One thing I wish wasn’t existent was their commission-​based sales approach. Although I never experienced terribly pushy sales — I can tell their workers are under a lot of pressure and generally unhappy. Service is always great though and I love their unique selection.

Satisfaction not guaranteed.
Purchased a slick pair of sunglasses here in early Summer. Polarized lenses and aluminum frame for under $ 200 sounded like a bargain at the time.
Unfortunately, you get what you pay for.
Within weeks the frame and lens gradually warped under light use. I brought it back, but was told they don’t have warranties for their products and that I was probably at fault.
SEE eyewear might appear to be sexy, but quality is a miss. Proceed at your own risk.

Stopped in here to get my internet-​ordered prescription sunglasses adjusted, and they just went ahead and did it for free! They also gave me some cleansing clothes when I purchased a little spray bottle of eyeglass cleaner (and I love it!). Two dudes were there; Shawn (Sean?) performed my sunglasses surgery. Really friendly, smart, cool dude.
And the sunglasses look great. Apparently each one is a limited run, so you’re only one of like 20 (?) people to own that design. I know you hipsters dig that shit.
Definitely coming back when I need a new prescription and some specs. Thanks, Shawn/​Sean!

When you’re a kid, the worst thing is being told you have to wear glasses.
When you’re a teenager — the worst thing is trying to find glasses that celebrate who you are opposed to the mass offerings that stifle it.
While at Crown and Crumpet enjoying a mother-​daughter date my daughter noticed our servers cute glasses. She asked where she got them and that’s how we came to this gem of a find!
The glasses offered here are affordable, stylish, and they have a great selection. They change their frame inventory every 30 days so you aren’t wearing what everyone else is wearing.
I bought my daughter prescription glasses and prescription sunglasses.
Oh — speaking of prescriptions. They do not offer eye exams here so bring your prescription or go to Lens Crafters close by to get yours.
Another thing to love? The customer service is excellent!
While my daughters are very sweet and quiet-​they have personality and spunk! As I tell them, I tell you:
Be you. Wonderfully uniquely you in all ways, every day… including your eyeglasses.
Live out loud.
A confident girl is a great thing. Thank you See Eyewear for your part in my younger daughters positive self-​expression!
I will be back — I need sunglasses and your $ 99 deal speaks to me.

If you’re looking for a new pair of glasses and want lots of options, superior customer service, and a great atmosphere, you have to check this place out! All the frames are specifically designed for SEE, so you’re definitely gonna get a unique pair if that’s what you’re looking for. The styles range from professional and sophisticated, to fun and edgy, and if you want hipsta, they’ve got you covered.
The store is clean and modern and the glasses are displayed on shelves, not locked away behind glass cabinets, which makes the trying on experience very inviting and enjoyable. You can easily bounce back and forth between frames. It really feels like a high-​end boutique, without the pretentiousness or sticker shock. Flattering lighting and lots of mirrors everywhere. I was afraid I wouldn’t find any frames that I liked, but I ended up finding way too many! I was able to focus on finding glasses that actually looked good on me and complemented my features.
Being the indecisive creature that I am, I was in the store for almost 2 hours, but no one rushed me and I didn’t feel pressured to make a purchase. Jeremy and Shelby were both very friendly and super helpful with picking out frames for me even though they were juggling other customers. After an arduous process that included countless selfie pictures to my best friend and bf, and multiple second opinions from three workers, I narrowed my top 6 frames down to 2. I ended up purchasing both, and with my Groupon, the glasses were more than worth it!
I ended up with frames that I would have never picked for myself — Dark green hipster frames and rectangular tortoise shell frames. I usually opt for the safe choice, but I went to SEE to find some awesome (not average) frames, and that’s exactly what I got!

I don’t know how many people I’ve converted to SEE. It’s not a new religion but once you experience the brilliant design, stellar customer service and inexpensive prices you won’t know how to live with out it. I’ve convinced friends, family, co-​workers to go here and pick up a new pair of stylish glasses.
These glasses aren’t just functional, they’re art. They make you wonder why you wear contact lenses. They are that cool. The designs are the best that Europe has to offer. Forget the same name brand frames you’ve seen over and over in those mall stores. Come here and get something different, something unique, something stylish. You’ll be glad you did. Trust me.
They say the first thing people notice is the last thing you put on in the morning. I don’t know if that’s true or not. At whatever time you put on your eyeglasses, they’ll be noticed.
I’ve been to SEE around the country. It’s always the same stellar customer service. At this new Market Street location you may notice the same people from the Union Street store. These aren’t just salespeople. They’re professionals. They know how to get you in and out in a hurry. They won’t bug you either. If you want to browse for an hour and try on every frame, go ahead, no pressure. You won’t feel pressured to buy anything but you will want to talk to the stylish employees. They know what they’re doing and they’ll give you the truth. If something doesn’t look great or isn’t working for you, they’ll tell you the truth. If you’re totally lost (and everyone is here the first time) they know exactly what to pick for you.
What’s incredible about this place though is the price. I know you’re used to paying $ 800 for designer frames at the mall. You could get three or four frames here for the same price. I’m not joking. I’ve purchased frames (complete with lenses) for only $ 159. Look for coupons and special offers and you can walk away with some great deals. Typically the frames run from $ 159 to $ 349 including lenses. Anti-​glare is $ 100 more. You can also get any pair turned into sunglasses if you want.
The new Market Street store is same as all the other stores in the country: stylish eyewear for very little money. Check it out next time you’re in the area. You’ll not be disappointed.