For Eyes Optical

This place was better a few yrs ago but getting worst these days in terms of service! They’re not reliable! I’ll never go back here for my glasses anymore, and their styles are ancient! They got the wrong order & it took a while to get the right one back! yayyy

Totally uninterested in helping me find eyeglasses. Slow to respond to calls. Not nice. Dr lem however is great but not part of the store.

A screw came out of my sunglasses and I came in here asking if they did sunglasses repairs. They replaced the screw for free and I wasn’t even a customer. Very classy of them.

Dr. Lem is fantastic. I was able to get an appointment within the week and my exam was quick and thorough. The admin staff made sure to consult with me about my insurance benefits before ordering anything. Dr Lem is my new optometrist for sure.

Update: Their IT department had initially sent me an email to pick up my glasses when they weren’t even ready. Upon seeing my first review, customer service responds with a semi-​canned reply containing the sentence «We are trying to understand why the email was sent if the order wasn’t ready.» Indeed, I was trying to understand that too, but alas, to no avail. A week goes by and the glasses are done, but this time round I was left trying to understand why an email was *not* sent even though the order *was* ready. I had to check if they were ready by calling the outlet, whereupon I was told that an email was sent to me on May 9^th. Apart from their initial erroneous email from May 1^st, there was NO email dated May 9^th — not in my inbox nor in my spam folder.
Product: Even though my prescription didn’t increase by much (as measured by Dr. Lem), the lenses are much thicker than my previous pair of glasses, especially on the outer edges near the legs. The thick edges reflect/​scatter light so much that I can perceive a ‘ring of light’ around my field of vision, not to mention the extra weight. I’m going to see if another provider can trim those edges down for a fee. Barring that, I guess I’m gonna have to live with this for the next few years. Feels like I’m wearing a couple of window panes…
Edit: Just did some Googling, and it seems the lens thing is not a new issue, based on an old 2008 post I found on the internet:
Oh well…

This review is not about the optician. The optician is knowledgeable and helpful.
Don’t order any glasses from here. I purchased supposedly the thinnest lens which turned out to be very thick. My glasses kept falling due to the weight of the lens. They didn’t even have the common sense to trim down the thickness at the side. Cheap lens were sold at the price of high quality lens.
My prescription hasn’t changed much for the last 10 years but the lens I got from ForEyes is at least twice the thickness of the lens that I got elsewhere.

I was not seen by Dr. Lem but by a woman that I, unfortunately, can not remember for the life of me what her name is. Nonetheless I thought she was thorough with the exam and easy to talk to. It’s always a plus when you get an eye doctor that doesn’t just go through the motions like a robot. This makes for a more pleasant experience especially when you get your eyes dilated for the first time (I’ve never seen my pupils so big!) I thought she was great and I even learned a few new things about the eye!
As far as getting new glasses goes I was able to get in on their half off sale. Fortunately, the frames I chose weren’t too expensive to begin with. The woman at the front desk was more than helpful.
Overall, my experience at For Eyes was fantastic.
(Also, I greatly appreciate the name of the business. Such a good name!)

The staff here is great! The Dr. Lem is the best! I haven’t been for a couple of years and he still remembered me! He’s a great doctor! My favorite optical place in the city!

Dr. Lem and his staff are fantastic, that’s all there is to it. They helped me figure out what my insurance covered, what I would pay for different services, what the difference would be in/​out of network. Dr Lem stayed late to do my exam, even though it was my fault that we couldn’t start on time. I love these guys and will likely keep coming even though they are out of my network.

The worst place ever. Paid $ 400 for my new glasses. As the lady in front recommended, i ordered the thinnest lenses for my frames with scratch and glare resistance. When i got my glasses they were already subtly scratched which I noticed much later and the frames were returned with the color chipped off everywhere. I asked why the color were chipped off. The lady keeps repeating that «its your frames» for every attempt I made to get an explanation. Then she actually proceeds to demonstrate getting the lenses out of the frames right there chipping off even more color from the frames. To this day my glasses droop over and are very uncomfortable despite her guarantee that the thinner more expensive lenses would not be a problem. Now I have to spend more money to get better glasses. Have fun getting treated like an idiot and lied to at this place.

Great service!
$ 99 for two pairs of basic frames and lens. Also, a promotion of extra $ 99 for transition lens on two pair eyeglasses.
I would recommend this place for my friends who need new eyeglasses.

I had an eye exam with Dr. Lem here. I was a little worried what my experience would be like, given the reviews for the store, but I had no issues at all. I was able to get my appointment in a weeks time. I got a reminder call the day before my appointment. I was seen right away upon arriving for my appointment. I was not pressured to purchase contacts or glasses, or any sort of vision care plan (as the place I used to go would do). I received my prescription without even having to specifically ask for it. Everything ran like a well oiled machine, in my experience. With no insurance, I paid $ 111 for my exam, including dilation, 2 2oz bottles of contact solution, a fresh pair of contacts, and a slap-​bracelet pair of «sunglasses.» My only «complaints» are that the store is a bit small, and the more expensive frames are locked up, so you can’t try them on while you wait, without assistance.

Had an eye exam with Dr. Lem at this location. Dr. Lem was nice and funny — this review is NOT about him.
I was told they accept VSP but they weren’t in network, that I need to pay $ 20 up front. OK, not a big problem.
After the exam, I bought my lenses online (because the website I always use offers much cheaper price) and asked VSP for reimbursement, then I found out VSP denied my request because For Eyes had filed claims for both eye exam AND contact lenses. VSP paid $ 105 for the lenses that I never ordered. (And I never told them I planned to order lenses from them either.) I called For Eyes and they said they did that so I didn’t have to pay too much for out-​of-​network fee, and when I asked them how much I had to pay more, they said $ 40 some dollars. What?! Did they just say they were being so thoughtful and didn’t want me to pay additional $ 40 some dollars so instead they filed a fake claim to VSP and got $ 105? Thanks For Eyes for being so thoughtful.

Let me begin this review by pointing out that this is not about Dr. Lem himself. Like many of the other negative reviews for this optical shop, this is specifically about the incompetent, disrespectful, and inefficient administrative staff.
I’ve been a patient of Dr. Lem’s since I was in high school and my entire family has been seeing him way before I started going there. But due to unfortunate circumstances, I don’t think we will be loyal patients anymore.
The last time I was in the store, Dr. Lem had offered to stay a little later past closing time just so I could get my eyes checked out since it had been awhile since I had seen him. His two assistants then started glaring at my mom, myself, and my bf making it very obvious we weren’t wanted at all and we should leave so they can go home. Whilst they kept insisting I should only have 1 exam a year, I told them I had last been seen in December 2012 and it was now November 2013. But since they so obviously wanted to go home, they kept telling me that I didn’t need an exam at all. 2 hours later… they finally reveal that my last exam was actually in April of this year which was on my chart from a previous doctor. I forgot that information earlier and felt harangued while I tried to order a 6 month supply of contact lenses. They then told me it would be ready the next week around December 6^th.
I got the email that my order was ready but low and behold, out of 4 boxes of contacts, only 2 had arrived. It’s now December 19^th and I still haven’t received anything. I called the doctor’s office 2 days ago asking what was going on since it’s been nearly a month now since I’ve had any updates, and their staff of 4 had no clue other than «it’s coming! It’s coming. It will be here tomorrow. Oh you talked to X person so I don’t know.» I was transferred to each person to talk to telling me the same thing, put on hold for more than 5 – 10 minutes at a time and hung up on at least 15 times in the 2 days I had called to ask. After the last time I had been hung up on and transferred, I of course started to get upset with the staff because they didn’t even have a tracking number from their supplier, no information about my order, and had told me that my dad left my order to be completed before he could send it to my apartment in Seattle. The last part turned out to be completely false.
20 minutes after the last call, I find out from my parents that
A) The staff had called my family to complain about their disrespectful daughter who had scolded them and left them in tears trying to figure where my incomplete order of 2 out 4 boxes of contacts went 1 month later.
B) My dad never left my 2 other boxes that had arrived there with them, and he had taken it home after they kept insisting to mail me an incomplete order. Now Dr. Lem’s staff, how would you do that with no order in hand and lie to me then my father about sending me the nonexistent boxes you don’t have?
I’m extremely appalled by the level of unprofessionalism and the audacity the staff had to complain about me to my family after the horrid customer service they put me through despite the fact that we’ve been loyal customers for more than a decade now.
Good luck to anyone that goes into that office trying to order something because you may never see it for another 6+ months and will have the staff call your parents like a petulant child to whine and complain for their mistakes!

This review is NOT for Dr. Lem– He is a really great, personable optometrist. This is review reflects the level of service I’ve received from the staff as well as the quality of product.
First off, everyone who works there is rude, inattentive and acts as if you are totally out your mind for asking for decent customer service. This has been my nightmare of an experience there:
Recently I brought in a pair of beautiful vintage frames in perfect condition to get fitted with polarized lenses. First they quoted me wrong on the price (saying it would cost $ 45 when it actually cost about $ 110), then the rude woman told me that they wouldn’t be help responsible if the frames broke while putting in new lenses– while saying this she was bending the frames as if to demonstrate that they were breakable– to which I responded, «Ok, well lets not break them right now…» Then it took twice as long as they said it would complete them. Finally, when I went to retrieve them I realized they put the wrong color frames in (I requested green, they gave me black). Instead of apologizing, giving me a discount, and fixing the problem the woman tried to convince me that the color was in fact green. Thank you, but I’m not color blind. It took a while but I finally convinced her that the color was incorrect and she said that she’d send them back.
2 WEEKS LATER: I finally get the sunglasses, they refuse to give me a discount AND the color is STILL wrong.
This place is the height of horrible customer service. I will never return and will warn people against going here.

I don’t know how someone can be so excited about telling me about my eyes after doing the same procedures day after day, year after year. I love Dr. Lem.

This rating has nothing to do with Doctor Lem — He is wonderful.
This is for the office/​staff itself.
After my appointment with Dr. Lem I brought my beloved frames to them for new lenses.
1. they had major trouble finding my file. ?
2. they made me sign a waiver saying they were not responsible if my glasses were lost. ??! I have had glasses since I was 8 years old. I have never once had my glasses LOST when they have been sent out for lenses. That was a bit concerning. I mean has it happened enough that they had to make a policy out of it or is this just C.Y.A.
3. I heard nothing from them for a month. literally. ???
4. When I called 4 weeks later to check on the status — I am concerned now — they say ‘oh yeah they are ready.’ whew! ‘we called you on the 13^th.’ What? I never got a message. ???
5. Okay. you «called me» once 2 weeks ago and never thought to — i don’t know — try me again or leave a message???
So, they are not awful but certainly don’t inspire a great deal of confidence.
Aya says: «Hmm.»

I’ve gotten mixed reviews on this place, but from my experiences every time I go there has always been good. Dr. Lem and his staff are really nice and his right-​hand man (I forget his name) is super professional and nice. Dr. Lem makes you feel comfortable and confident that your eye sight isn’t that bad. I’ve been to LensCrafters before and they weren’t this personable and friendly. I came in during my lunch break and he was able to do everything even dilate my eyes and get me back to work on time. They were even able to match the cheapest price for contacts! I definitely will come back to get my eye exam annually with them. Thank you For Eyes for making me see things clearer!

The people that work here are rather vague and do not communicate very well.
Two days ago I took in my glasses (purchased elsewhere) for repair… the next day, I received a call but I could barely understand what the person leaving me a voice mail was saying.
I came in yesterday and they said they hadn’t bent the frame back in shape yet. Tonight I came again and they still hadn’t fixed it. They didn’t tell me and I had to find it out myself as I walked away. I came back and apparently they didn’t have the same tools as the company that made my glasses so they didn’t want to be held liable trying to bend the frame back in shape.
They didn’t tell me that when I came to pick them up, of course.
At least they did it without cost… but I have no real interest in going here in the future.

My eye doctor — Dr. Lem — works here and I think he is great. See separate review for Jeffrey Lem, OD. He deserves 5+ stars. However, that is where the good stops.
Because of my allegiance to Dr. Lem, I bought my contacts here. This year, I had two bad experiences and am done. I will continue to come to Dr. Lem but no way, no how, will I ever order contacts here again.
First time, it took three tries to order contacts. Each time, the order was inexplicably lost and when I called back asking about it, there was no apology or even apparent concern over such a mess up. I spoke with a woman but don’t know her name.
The second time — I am a glutton for punishment and called again for more contacts — they messed it up again. I ordered and was told I would get a call when they came in. A week passed, no call. I called to inquire what was taking so long. The women told me that the contacts had been in for a while. When I asked why no one called me, she said she didn’t know and didn’t appear that concerned. Again, no apology, no effort to fix. I had to ask for them to be shipped to me and to waive shipping due to the inconvenience.
Depending on how much you guy, 1−800-contacts can be a dollar or two more than this place. But, 1) 1−800-contacts ships for free and 2) 1−800-contacts always gets the order to you.