San Francisco Department of Human Services – Medi-Cal

They try hard, and they are polite. I am grateful for health insurance.

I had an AMAZING experience at the Med Cal service center.
Before I went there, many had warned me about the long wait list, the noise, and a slow service, however; my experience was totally different. Perhaps, I got lucky?! The service staff at the door were both helpful and fast. Once I scanned my document through the machine, I received a call right away. The girl rechecked me doc in a nice manner. I wait for a little more time then Ms Ogul came and led me to her office. She was wonderful. Ms. Ogul was very attentive to my worries and provided with her best knowledge. The whole process was a breeze. After 20 mins, I have a confirmation letter and told to wait for one week to receive my Med Cal card.
Exact a week later, it was in a mailbox. I was so thrilled. I plan to come and say thanks to her and the staff on Tuesday ;)