Sally Nail Spa

Had a great time here! So will be back here as soon as possible. Mani/​pedi just $ 35. What a nice place!!!

I’ve been coming here since I moved to San Francisco four years ago. Clean environment, friendly staff that remember you and a great value for the money… just $ 35 for a mani/​pedi.

What a great experience! A little more expensive than other 24^th Street nail salons, but well worth the few extra dollars. Relaxing, clean, friendly. Will definitely go back.

Great nail salon with friendly, efficient, and attentive employees. Always greeted with a happy face, even if I’m coming in 30 minutes before closing. This is my #1 spot to wax my brows, and is quickly becoming my favorite for manicures. Staff is patient and helpful, not afraid to joke around and always enjoyable.
There are half a dozen nail salons around this area, but I’ll always go to Sally’s on 24^th & Castro first.

Clean, nice spa chairs, friendly staff. I got a regular mani-​pedi ($ 35). The pedi (which includes a wax treatment) came out great. Unfortunately the mani started chipping that night. The next day it was cracking on some nails and peeling at the edges on others. Maybe the polish was old and went on too thick? This was a total bummer as I was trying to get prettied up for a wedding.

I’ve been here twice and have had a great experience both times. I got a regular polish pedicure and gel manicure. Top notch. My toe polish lasted for weeks and my gels are flawless. Walked in and they took care of me immediately. The staff are very kind and wonderful and take care to use clean tools. I would absolutely recommend!

Not happy at all! the lady didn’t even clean up the nail polish around my fingers afterwards. They weren’t that friendly neither :(Never coming back here again.

Zero stars. Cold cloths, cold hands and cold service. Just cause it’s No Way Valley does not mean no way service. Careful cause the sister to this place is up the street at Castro and 24^th and same rude service. Worse than a Seinfeld episode.

I’ve never had such a poor nail experience… Everyone on staff was super rushed. I got a mani pedi and the mani lady was so rough that half my fingers are bleeding. She also tried to blame it on my fingers… They definitely weren’t bleeding when I walked in. Before we left, I had to put on my own shoes and cue payment because the staff had shuffled along to new customers already. 2 stars only because my pedi was fine and there was a good nail polish selection.
UPDATE: One day later… my fingers all feel like they have hangnails. They feel extra dry and hurt whenever they do anything.

The last couple of times I came here, I had really good experiences. At $ 8 for a polish change, they did a great job and it lasted fairly long (1.5 weeks).

Excellent customer service, great mani pedi, clean facilities. My new favorite nail spa. I will definitely be back.

They do a nice job on my toes, but i don’t know why i can’t ever get an honest response. I wish they would just TELL me it will be 20 – 30 minutes before they can get to me, instead of the inevitable «5 minutes». Finally, I tried calling and and making an appointment. They said «yes, come in, we’re not busy this afternoon.» Then I got there and waited 30 minutes. They’re close and decent, but I’m now willing to drive elsewhere to save myself the time and aggravation. I wish Noe could get a decent nail salon, but I’m off to the Mission now.

Spend your hard earned money elsewhere!
I’ve tried them about 3 different times in the past few years. They are very close to my work and at a good price. Each time I leave disappointed. Today was the LAST time I’ll ever go in there again.
They were very rushed. She very quickly filed my nails. My hands only soaked for a minute or so. She could barely push back my cuticles. She then quickly and aggressively cut the cuticles back as she scratched by nail beds. I had to ask her to remove more of the skin because there were skin tags all over. The polish was fast and uneven. There was polish on my skin which she removed with her fingers (just smearing it more).
I thought the pedicure was good until I got home… 3 hours later I noticed polish on my leg and on my bed spread. For some reason the polish never got hard. I could rub it off most nails with my fingers. Not sure why this happened but I had to remove the polish so that it wouldn’t make more of a mess.
The nail salon looks nice; beautiful photography, nice flowers, nice matching red shirts… but lousy service.

This place always does an exceptional job on my nails for a good price. I especially love the pedicures because they use paraffin wax at no extra cost! Also they have done a great job with my eyebrow wax. Very pleased when I leave Sally’s!

These ladies are awesome! They always make good recommendations on polish, what lasts longer, what colors are best together etc. They are also great if you are in a hurry, will fix you right up and do a great job. I love it on free glass of wine night!

I’ve been going here for pedicures every other week for two years now. I never make an appointment and have never had to wait long. They line the jet tub with a disposable liner, which I find to be a very sanitary approach. I love sitting in the massage chair and they always have the most recent trashy magazines. I have never been rushed by the staff. They are friendly with me, and each other. My nail polish always stays on I appreciate the less-​toxic brands they carry. When I am not wearing flip flops, they don’t charge me for a disposable pair. They prefer to receive tips in cash.
I’ve also gotten my legs waxed, which I’m usually to stingy and unmotivated to pay for, and they do a lovely job.

They do an okay job, just average.
(I don’t think Lucy, from my previous review, works there anymore.)

Sally Nail Spa is convenient, well-​priced, super friendly and professional. I’ve been coming here for years, and I’m surprised at comments from other reviewers, because I think the service has gotten better over time.
Recently, the owner acquired another salon down the street, and there has definitely been some extra bustling around as they juggle workers between the two locations to cope with different rush times, etc. Michelle is a sweetheart and she obviously has an amazing work ethic, as does her staff. T (I don’t know if she spells it Tea, or Ti, but she’s the gorgeous one who runs the show in Michelle’s absence at the main location) is sweet, efficient, super savvy, and always provides good service.
I come here occasionally for pedicures, gel or plain manicures, and infrequently I’ll get my eyebrows waxed. It’s worth getting to know them, because the owner + one woman in particular do a fantastic wax job, whereas I did once get a mediocre job from another young lady.
The $ 5 they charge for polish removal is only for gel coat nail polish — this is totally reasonable considering they have to prep, wrap your nails in foil, wait 20+ minutes and then scrape off the remaining polish to prep the surface. I know they’ve had complaints about this charge, but I think it’s absolutely fair.
I almost ALWAYS walk in, and they always accommodate me. They are often swamped, and I know to plan ahead and leave time for them to seat me and handle my needs. If I wanted better timing, it should be on me to make an appointment.
Here are my few suggestions to Michelle for better service:
1. Try to come up with a system for giving time estimates to walk-​ins. I’ve seen you do this well, and I’ve seen it done poorly. I’m sure the likelihood that someone will return if they take a walk for 20 minutes is low, so maybe counteract this by doing what brunch places do and having them put down their name, then you put a time estimate next to it. You could even take their cell #, call them and have them return. You could suggest the two or three shops nearby (Wink, Heroine, Mary’s Exchange) as great places to kill 10 – 15 minutes.
2. Try not to squeeze in customers by having your staff switch between customers. When this happens, I don’t mind, but it’s clear from reviews that some people REALLY do.
3. You responded to one poster by suggesting we get to know your staff. Because of language barriers (and for some people, I’m sure, a sense of superiority, a sense of wanting to be waited on, or downright racism), some people won’t ask names, etc. Consider nice nametags for your staff, or asking them to introduce themselves — «Hi, I’m Sue, how are you today?» or «what’s your name?»
4. Be sure to guarantee your appointments — IF they show up on time! — that they’ll be promptly served. You probably do this, but showing appointments extra great service will demonstrate to other clients that they would be well-​served to plan ahead.
5. At check out, suggest an appointment for 2 or 3 weeks later. My hair salon does this and it’s a GREAT way to guarantee repeat business. This one is more a bonus for you than for the client, but it IS appreciated that you think ahead for them.
Thanks for always providing GREAT work.

I stand by my comment and hardly find it racist. READ THE REVIEW! I never said they were speaking another language. My negative review was for a lousy mani/​pedi.
«Went here on a whim — I talked my husband into joining me. Both of our pedicures were really rough, the employees were not very nice, demanding and pushy. The women working there also seemed like they were fighting with each other (screaming at each other and running to the back of the shop), a really bad vibe. My manicure looks awful (just a file and buff), I asked for round and they look pointy and they are jagged, I had to file down when got home. I will definitely NOT return.
We paid $ 67 + tip for both of our Spa Main/Pedi’s — not worth it at all.»
Email I received from the boyfriend (dated 9÷11÷13):
Hi Deb,
Huong B. has sent you a message on Unilocal:
Your Review
«Wow — I am the owners Boyfriend. I am Australian. Never in my life have I read such a racist comment as you wrote! You should be ashamed of yourself!
The women at this store speak Vietnamese! IF YOU spoke Vietnamese YOU would know they are running to the back of the shop because the owner cooks them traditional Vietnamese food each day! They are always saying, Michelle you need to open a restaurant… I have known these women for a year now, never have I heard them Fighting… yes they talk a lot! but always excited talk about their home life or food!
You should be ashamed of yourself! The only person that brought a „bad vibe“ is yourself!!!
Please Leave your narrow-​minded, unfounded comments at home!
Sincerely,
Daniel Lunghi»
And yet another email from Daniel Lunghi (dated 9÷13÷13) :
Exactly, you never stated they were speaking in a different language! Yet you made Assumptions, negative assumptions because only a negative person would do so! That fact is… these women are still enjoying there lives, running to the back of the shop to eat their Vietnamese food, joking with each other! You, are still wrong, negative and not welcome!
Please, leave your reviews to the facts… Stop making assumptions about other cultures. If you had not made such a negative assumption we would have gladly refunded you the money you spent.
These women and the owner are fun, happy, caring people! If they make a mistake, or not do someones nails correctly, they CARE!
Every negative review on Unilocal I have given, I have firstly made it clear to the owner or workers I was not happy! When they still didn’t follow through with good customer service, only then do I write a bad review…
I certainly don’t hide behind the vale of Unilocal to make ignorant, racist assumptions about people! Thankfully Most Unilocalers (not all, certainly their are more like you) know when they read déclassé review such as yours, they ignor it!

Have been going to Sally’s for almost 6 years — never going back again. The last few times have been a DISASTER — the girls working there are chatty, barely pay attention to my feet, and my french pedicure has chipped ON EVERY NAIL not 6 hours after I was «clear to go.»
This last time my friend and I went, and my lady barely did any cuticle work — as in NONE. I asked her but she literally didn’t — or wouldn’t — understand me. I had to sit for long periods of time during my pedicure while they accepted other walk-​ins and in the end had three different women work on my feet (barely) with a result that is laughable. One star for the owner who does my eyebrows beautifully, however —
DO NOT GO HERE. The quality is so, so poor, proper foot care is badly ignored here, I have no reason to give bad reviews to a place except that it is so terribly bad — twenty-​something dollars just gone like that and I have a shitty pedicure. If the owner is reading this — you have to do something. Stop hiring people that are dragging your business down. I used to love coming there, and now it’s a bunch of unprofessional, chattering women who don’t really care about what they are doing. Strive for something BETTER and take pride in your salon and your employees. They are representing you SO BADLY right now. Fix it.