Sagan Golden Gate Cleaners

Been using them for 5 years. While not cheap, they do a great job. My items are always ready on time and service comes with a smile.

Very rude, the lady, probably owner, does not take any responsibility for the customer’s clothes.
They damaged my jacket and lied that it had been damaged before I brought it there.
Avoid this business if you care about your clothes.

At first the woman running this shop is cordial, receives your laundry, and happily takes your cash and grimaces a little with credit cards (more on this later).
When something goes wrong, as it did in my case, she will not take ANY RESPONSIBILITY, and will in-​fact pointed her finger at me the paying customer… YOU BROKE THE SHIRT. After a lengthy discussion about the broken zipper, she agreed it was impossible for me to get the shirt off with smashed zipper.
She then had the gall to tell me I should have dry-​cleaned the shirt. Why did you not dry clean this shirt?
She was impossible to talk to or to negotiate with about this issue. I have a credit card dispute and would recommend you pay with a credit card.
You have been warned, and I would recommend to choose another cleaners.

Courteous, friendly and convenient cleaners with reasonable response time.
The parrots can be raucous. :-)

The old shrew who works here (and perhaps owns the place) provides horrible service. I brought in one shirt to be cleaned (which was not my common practice — on other occasions I had brought multiple items). She said I needed to bring at least two shirts in the future. Fine. That is a reasonable policy. But she then proceeded to complain about how she didn’t make any money off of one shirt and after I paid threw my change at me! From then on I walked an extra block to a competitor even though I lived across the street.

I desperately needed a pair of jeans altered but was unfamiliar with tailors near my work area. I took a chance and brought my jeans to a tailor /​cleaner I had noticed a few weeks ago on a lunch break. The lady working the counter was nice. I told her about my time crunch and she offered to try and get the pants altered by the end of that day! How nice!
I have been to Sagan one other time since my initial visit and have again been satisfied with the results. I have even recommended this place to two of my coworkers who have had alterations here and have been happy with the quality of work.
The only drawback to this place is that there isn’t a dressing room. Rather in order for the seamstress to measure your clothes for altering, you have to change in a back room that does not have a door.

This is a nice, well run drycleaners with a very, very friendly and nice owner. My husband and I love Incha! She is hardworking and reliable and does all she can to keep her customers happy. Every time I go there, she takes a couple dollars off my bill to thank me for my business. It might not seem like a lot but it adds up and is nice of her to do. Typically I drop my clothes off on a weekend and pick them up the next weekend, but her typical turn around time is two days. If I need something sooner for some specific reason she always comes through. For alterations things are a little more touch and go — she has hemmed a lot of my pants and done a good job, but with more advanced jobs I would go to a seamstress rather than just a cleaners. But overall a solid drycleaners.

Incha is a nice and friendly lady who loves to complain about her irresponsible daughter. She runs a decent business, except for the couple of times she’s messed up my shirts — like when I dropped off my J Crew shirt with red stripes and got it back with the colors faded and running into each other. She blamed it on the poor quality of shirt, but whatever. I wouldn’t take my armani suits here, but for every day dry cleaning (whatever that means to you) i guess it’s aaight. Oh, and it’s not cheap either because, well it’s near the embarcadero.

Putting it nicely, the owner is a total Bitch.
And I didn’t even get my clothes cleaned or altered here! I just walked in today to ask how much it costs to get my pants dry cleaned and the bitch yells at me as if I were her own misbehaving child.
«Cost $ 5.75! Look at price list!!!»
Okay bitch, thanks, I’ll be taking my business elsewhere.
*airkiss*

I took four pairs of pants here to be shortened, and had pinned them very carefully. Not only were they not ready when she had promised they would be, but she chopped too much off the bottom and they were too short. Not ruined entirely, but I had spent a good hour making sure they were the *perfect* length.
And not so friendly service. The customer is not right at Golden Gate.

TAKE YOUR BUSINESS ELSEWHERE! I am writing this review on behalf of my fiancé. She is far to angry to write. This cleaners lost two pair of expensive pants and the owner is unable to accept the fact that she misplaced the pants. This woman is rude and disrespectful and doesn’t pay people back for hundreds in lost clothing. They do not even deserve the one star rating. Like i said before… TAKE YOUR BUSINESS ELSEWHERE! For a city with a very competitive dry cleaning industry this woman should learn some customer service!

Certainly not the friendliest lady I have ever met, but I needed a shirt altered for a date I had the next night and she got it done. Granted, I feel that $ 15 was a little much– but considering it was complete and wrinkle free when I got it back, I was pretty happy.

I’ve gone here a few times out of sheer necessity. The work was adequate, but the owner is so rude and has absolutely no customer service orientation whatsoever. A simple hello and thank you would do wonders for her business.

This place is horrible. First off, the lady seems to think that she is dry clean royalty and the rest of us exist to cater to her whim. I once politely questioned her dubious decision to classify my wife’s blouse as a «sweater» (thereby doubling the price) and I was informed that I could take my business elsewhere. Secondly, in contrast to some of the other cleaners in the neighborhood, these guys take at least two days to turn your stuff around. Stay away!