Prince Dawn

Yesterday I got into my first car accident. I immediately picked up the phone and called Allstate. Allstate connected me right away to Dawn Prince. She calmed me down, and told me that everything was going to be ok. I was pretty upset and she told me to rest and that we would deal with this the next day. I called her and she personally walked me through the insurance process. I am SO lucky to have her as my insurance agent. I really would recommend her and Allstate to anyone that is looking for insurance coverage and a great agent to work with! Thank you Dawn!

Don’t expect anything more from this agency than any other… i.e. As long as they’re accepting your premiums with a smiling face everything is fine, however when it’s time for them to «release» any funds they sing a different tune…
Let me set the stage for you… This agency (Dean who is Dawn’s Dad, long before Dawn ever came along) has accepted my premiums for homeowners and auto for roughly 40yrs… All with little to no claims being submitted during that time…
I called (spoke to Jack) to cancel my homeowners policy in Sept 2013… «Okay, I’ll cancel your policy effective today and forward you a refund check for unused premiums»… November 2013, I had yet to receive a refund check, so I call again…
After Jack was unable to help/​assist me (don’t forget he was the one that was supposed to have taken the action initially in Sept), he gets I’m guessing a more senior person (Michelle) on the line who proceeds to tell me that unless I send them a copy of my «closing statement» for selling my property, they were «unable» to backdate the cancellation to September (the date of my initial call)… WHAT!!!
The gall of this agency (Michelle) telling me that despite my doing what I was supposed to do (in Sept), and them (Jack) NOT doing what he not only was supposed to do but said he would do, it’s now MY problem and unless I play by THEIR rules now, they can’t help me???
Obviously this agency knows nothing of the importance of GOOD WILL, particularly for a customer/​client of 40+ yrs and is «willing» to compromise good will for the sake of «saving» $ 20 – 30, if that… I wouldn’t call that GOOD or SMART business at all… Regardless to «whatever» their «policies» might be, someone there (maybe Dawn?) should have been willing to take the $ 20 bucks out of their own pocket if necessary and forward it like they said they would do months ago…
Needless to say I wouldn’t THINK OF referring any family member or friend to this agency for their insurance needs…

I was with csaa for over 40 years. They kept changing agents on me and finally I did not even have one assigned. In had to deal with telephone tree hell every time I needed something. Finally I switched to dawn prince. She and her staff have answered my every need. I recommend them highly.

I’m not a great fan of insurance companies but this one gets five stars for the way my recent auto claim was handled. Super efficient, professional and caring service. It helped take the sting out of having my pristine car bashed by an idiot driver. The entire process — from the moment I reported my claim — was smooth and streamlined. And Allstate even stood out my $ 500 deductible so that I wouldn’t have to.
I call that good service.

I was with Allstate since 1988. My previous agent retired, which was too bad because he returned calls, made sure I got discounts for having my total insurance business with Allstate, and told me my credit % for having no incidents.
Dawn Prince has never returned a call since 2000.
About once every 5 years, I received a questionnaire about my agent. I gave Dawn’s office the same two stars I am giving her here, and I asked to have somebody from All State to contact me to increase my services (or to switch agents). I never heard back.
I am transferring my business by end of week.