Paul Smith

No refunds! Bought a pair of 500.00 shoes (NOT ON SALE) last weekend, took them home and they didn’t look right with my suit. Took them back the next weekend and was told STORE CREDIT ONLY! My salesperson told me I could return them, he must have forgotten to mention that I would not be getting any money back. I didn’t look at my receipt where it states the return policy, but I would have already have purchased thus making it too late to get a refund. The cashier issued us a credit. We asked if it expired and she said, and I am NOT kidding.“it says it expires on the Store Credit slip, but it doesn’t expire”. We asked her to write that on the credit slip and she did. I don’t know of another high-​end brand that treats their customers like this…
And by the way, if you buy it ONLINE you may return it for a full refund.
So no refunds if you go in to their store, only online. Ridiculous policy in 2016 and guarantees I’ll never return… oh wait, I have a 500.00 credit I am being forced to use.

Another great experience at Paul Smith. I am on my 6^th suit now and couldn’t be happier. Uichi is very attentive and laid back. I’ve seen comments about the staff not being attentive and I think that is a matter of opinion. It is not the Nordstrom ‘being asked if I need help’ 6 times by 6 different sales associates in 2 minutes approach. As for the clothes, I love the attention to detail in their suits.

Its clear that fashion brands are very personal to everyone. I love the quality, cut and style of PS, and their sales are truly spectacular (40−50% off a couple of times a year). Seasons styles come and go, and sometimes you find a lot of things you like, and sometimes just a couple of things. But the store is always immaculate, the staff are friendly and helpful without being pushy. I always work with Yuichi who is a great guy and has a great sense of style (for me and in general). He helped me find an entire new outfit for a recent wedding, and it was wedding appropriate with a healthy dash of Paul Smith flair. All in all I love shopping here!

This place was great. We were looking for a wedding suit for my guy and walked right in, saw great options, picked our favorite, they had his size, bam! Took like half an hour. I couldn’t believe it. Not to mention it was half off. Not to mention that we also found these badass insect cufflinks for the wedding /​everyday wear, not to mention that we also found this awesome floral dress shirt for him to wear. Holy cow. This place has just the right edge /​combo of modern + bohemian it perfectly suits him. We are coming back. Our sales gal was very nice too.
The women’s stuff is gorgeous as well.
Can we talk about the shoes! Our only regret was the shoes he loved they didn’t make in his size. Funny. However we will be back for everything else! Paul Smith for the WIN!

Great merchandise and a beautiful store. For 15 minutes the 5 salespeople stood around talking to each other and ignored me and the other customer in the store. The only person paying attention was the very courteous security guard in the back.

Outstanding collection of good quality men’s socks! I love their design!
A very pleasant place to shop. Selection is always great. Even fairly inexpensive watches $ 300 – 400 range are creatively designed in a new and modern styles.
It makes their watches a bargain in comparison to similar stores in the sesame vicinity.
The staff is friendly and willing to help.
Great location. They need a sandwich board sing to be more visible.
The address is 50 Geary between Kearny and Grant-​boutique district.

Socks, socks, socks, socks, socks, socks, socks, socks!!! Everybody!!!
Ok, I get it. You may not be as enthusiastic about men’s socks as me but one walk-​through the store and that may all change. Polka dots, strips and argyle socks galore permeate throughout the shelves and racks. Sure, Paul Smith has some pretty impressive shoes, cuff links, suits, shirts etc. but their socks rock (signature multistripe presence is the hallmark of the brand). British designers reign supreme when it comes to men’s fashion and once you get a taste, you will be hooked.

Sadly, this company and store believe that international borders and exchange rates are limits to customer service. That is obviously worth thousands of dollars in future sales. Calculating that 3^rd decimal must be REALLY hard and we all know that the pony express can’t swim across the ocean.
Make sure that if you buy something at Paul Smith in London that it fits perfectly, or you are pretty much SOL. But luckily for Paul Smith, customers buying $ 500 sweaters almost never travel. Whew.

Nothing wrong with the staff, but I was really surprised to find how «meh» the clothing truly is. I feel like Paul Smith has gotten to be one of those brands riding on a reputation it no longer lives up to. Yes, the socks are cool and so are some of the other accessories. But none of the clothes wowed or impressed me. Maybe girls will have better luck?

awesome store with super nice people. I buy suits there and love them. Spencer is the man! He is great and knows hs stuff!

No effing way. Couldn’t figure out if this was supposed to be a museum or a high end retailer or both. Ostensible cool factor was laughable. Yes, I know Paul Smith. I grew up in Greenwich, CT for God’s sake. Overpriced British retro garbage, that while certainly creative, a bit cool and amusing, I just wouldn’t wear if you paid me. Aloof staff (again I chuckle) who attempted to attend to me reminded me of kids we used to mess with during recess.

I’m not sure how many stars this review should actually contain, as I am only interested in 1 thing from Paul Smith-​their incredible underwear. I think they are, hands down, the best around. HOWEVER SEMICOLON they are really drastically overpriced and unaffordable. Despite that, I am giving them 5 stars. Yes, these are 5 star underwear. Best briefs, and button fly boxer briefs, ever. Yes, $ 50 or more is major scratch for your ball huggers. But your balls will be well tended to. I have purchased a half dozen or so pairs over the last year or two for myself, and some as gifts. There is no dispute, these are the best. Period.
RETURN POLICY INFO:
I read a handful of reviews complaining about the ‘All Sales Final’ policy printed on the receipt. FYI to fellow Unilocalers, everyday shoppers and the corporate management @ Paul Smith: In the state of California, a return/​exchange policy is NOT VALID if printed on the receipt. It must be posted at the ‘point of purchase’ and/​or the entrance/​exit to/​from the business (civil code 1723). Just an FYI. Personally, I don’t have any return or exchange experience with Paul. I am however a retailer who has had to deal with this issue.

Very expensive, yes. But the quality and design is seriously top notch! Lately, I’ve been going to PS for my business and professional attire. You’ll definitely spend a pretty penny at this place, but the staff people are professional and very accommodating (not like Ralph Lauren).
I once went there to try on several shirts. I noticed a lot of the «slim fit» shirts don’t fit well for me, I complained to the sales guy and he kindly introduced a «regular fit» style which suited me very well!
Despite being a high-​end Italian-​made store, I find the staff to be mostly friendly and accommodating, and not snobby and elitist where I’ll find at other high-​end locations. I’m definitely in love with PS and will continue to use them to satisfy my professional and business clothing needs.

Had a really wonderful shopping experience today at Paul Smith. I was in the market for a new suit and Yuichi was great. He had the right balance of being helpful, attentive, suggested good things to try on all without being pushy. It got quite busy but he was able to juggle me and a few other shoppers with ease. I’m looking forward to going back to pick up my suit once the alterations are finished and may end up breaking down and picking up another jacket that I love.
Once I did experience apathetic sales people even though I was the only one in the store, but that problem seems to have been rectified.

This is such a great boutique showcasing amazingly tailored clothing.
I’d noticed the Paul Smith boutique for a while and was very impressed when I finally had the chance to go recently. Paul Smith is a London-​based designer and one really does get that feel inside the store. It’s somewhat proper and traditional, but still has the artistic flair and modern touches to make it interesting. Besides clothing and shoes there’s a range of accessories that make for excellent gifts like pencils, books, toothpaste, etc. The fit of the clothes is great — form-​fitting/​slim and European. The style is great as well — traditional clothing with a modern touch using excellent materials and tailoring. The staff was very friendly and knowledgeable about the items they were selling.
I’d definitely recommend this spot if you’re looking for something special and unique. The price point is a bit high, but it’s well worth it considering the quality of what you’re getting.

Fine Paul Smith, you just know that I’ll probably buy your crap anyway, but I certainly won’t buy it at the Grant Street store.
Instead, I’ll dutifully report in at Bloomingdales or Barneys, where it won’t be so painfully obvious that I’m being completely ignored by the SIX salespeople standing around talking to each other… for instance, today (Mon: 19 Jul 10: 4pm) at the Grant Street store. After wondering if I was walking into the wrong store (do you really need FOUR salepeople with their backs to the front door gossiping over a magazine, and blocking the entire entrance?), I bit my tongue, and wandered around, picking up several items with that thoughtful pause/​head tilt that says ‘hell, I’d buy this– $ 598 black loafers with eery blue finish– need ‘em! silver candle snifter– give me 2!, $ 215 PJ’s– one for me and one for my partner!’, waiting to see if ANYONE would check on me.
After getting ²⁄₃ of the way around the store with no takers, a lovely girl, with her eyes half closed using the voice I might use if I had been beaten to an inch of my life said ‘you findin’ everything you need?’, gasping immediately to her silent look-​a-​like partner ‘God, I always said I wouldn’t be the type to go out every night, but it’s just so fun’. First, I had NOTHING in my hands, so no, I’m obviously not finding everythig (anything?) I need, and second, well, suck it up girl– life’s a bitch, and going out too much is probably the least of your concerns.
Not that it should matter, but I was wearing nice clothes and my style says ‘Put some stripes on it with the Paul Smith logo, and I’ll give you all my money– out of my Paul Smith wallet even– I’m your best advertisement– I’m a veritable walking Paul Smith billboard!!!’. Like all over-​priced markets, I know that I am ponying up too much for whatever I’m buying, and I expect decent customer service– I am your target shopper, I went specifically to spend $ 350 on two frivolous items that cost you $ 20 to manufacture, and now I don’t even want them from the department stores, even if I do find them.
Damn, this made me even grouchier. And that’s grouchy, yo.

I am an unrepentant Europhile.
Though I am a flaming heterosexual, my inner gay man goes a little cray-​cray on me and compels me to purchase cuff links and other accessories that would make the dandy next door jealous.
Yes: I collect cuff links; add it to my list of accessory fetishes. I have also developed a penchant for Marvis toothpaste, and I won’t lie: it’s the packaging and the amusingly mild flavours that seduce me.
This is where I purchased my black origami silk crêpe dress in a 38, as the freshly-​minted outpost in Las Vegas did not have anything smaller than a 40. I also picked up a PANSY denim photo skirt, and screaming hot pink cardigan, which never fails to garner inquiries and envious looks.
Paul Smith doesn’t discriminate; they believe in Equality, and will happily help you, even if you are straight or are just style-​curious.
I do adore anyone who shares my affection for all things jaunty and outrageous. If your taste is a bit more on the staid side, that’s okay too — we all have to start somewhere!
Never mind that the Bay Area is the birthplace of the casual dress code… that’s soooo last decade! Ditch your khakis and horizontal striped shirts, already — get thee to Paul Smith and update instantly with some whimsical socks or a snazzy tie for Wedding Season! Chicks dig guys who can wear eye-​popping accessories with confidence — trust me!
Their boxer shorts are witty, colorful and clever. I’ve been known to cross-​dress and wear them with a favorite tee to bed; perfect summer jammies.
I just received the most thoughtful gift of a notebook in the brand’s famous riot of colored stripes, which matches my wallet perfectly — you needn’t be suited up in Kiton or Brioni, especially these days to make a statement… Mixing and matching is far more intriguing — Accessorize… recognize!!!

Still love this place, but if you find a good deal, you should snag it, as sales end suddenly without warning.
Case in point… bought several pairs of 75% off cuff links and returned 2 days later to pick up more. Too bad, so sad, they’d been packed up that morning and sent to liquidation hell.)-:

Wooooowwweeee. This store has some beautiful items. I was in the store for the AmFAR event last night and had a chance to ogle their displays. The women’s clothing section is insanely gorgeous and way outside my price range. I will say, however, that some of their accessories are incredibly fierce and if I had an extra $ 300, there was a fuchsia silk scarf to die for… think pairing with the new Gucci fluorescents.
I DID buy some socks for a lucky birthday boy. When shopping the man assisting me asked, «gay or straight?» I said straight… and British! To which we both agreed it was acceptable to shop as if gay… yes, the British men have great style. ;) Anyway, this lucky friend ended up with a couple of pairs of fabu socks with great colors and stripes. Next time the main squeeze is getting a pair. Something awesome about killer bright socks peeking out from under a semi-​boring work outfit.
The store also has a wide range of coffee table books, fun cameras and other gadgets for the kid in you. The men’s clothing is to die for… a friend bought a summer linen jacket for a small fortune, it was nice to watch but I’m glad I wasn’t footing the bill.
I thought it was awesome that Paul Smith offered its space for such a great event (15% of all purchases went to AmFAR) and I enjoyed the shopping as well…5 stars!

Economy in shambles? Not if you’re Paul Smith. Finally finally, the man himself has opened up a boutique in San Francisco, right next to Agent Provocateur, making that block of Geary all of sudden the choice street to shop.
While the store carries both men’s and women’s, it’s decidedly male centric, with a stylish dose of flamboyancy. There’s a bit of everything: shoes, suits, shirts, socks, wallets, rings, sunglasses… but also vintage cufflinks, dapper umbrellas and hats, coffee table books, even glassware, scents, luggage. The store layout begs exploration, so have fun browsing, getting lost in that signature Paul Smith rainbow swirl.
Note to self: Purchase something from this store at least once a quarter because, well, you’re spectacular.