Paul Chew – State Farm Insurance Agent

INCREDIBLY GRATEFUL FOR THE KINDNESS OF STRANGERS; State Farm Didn’t Even Show Up, NOT A GOOD NEIGHBOR!
Tuesday, 6÷18÷14 @ 10:00 AM PST, I spoke with the State Farm Mutual Insurance Company– District Team Manager. Incredibly, I finally received a voice mail from my State Farm Agent. I WAS NOT IMPRESSED AT ALL!!!
Sunday, June 1, 2014 9:30 AM PST
Lawrence D Janssen– Birth Name
Cobalt D Corazon– New Legal Name
San Francisco, California 94 102
Emails:
or
This experience has resulted in my decision to terminate and cancel my HOA
Condominium Insurance and Auto Insurance policies with State Farm Mutual
Insurance Company. You can not be relied upon in an emergency, you are not like a good neighbor– you weren’t there.
I wanted to get this letter out to you as soon as possible. This letter documents my
experiences regarding the disappointing request for State Farm Insurance Emergency Road Assistance on Thursday, 5÷29÷2014 between 9:30am to 12:00pm. My 2003 Honda Civic LX had a very dead battery. All I needed was a strong jump from a tow truck.
This whole situation was totally unnecessary, and extremely stressful. Please cancel all my State Farm Insurance Policies, both the my Condominium HOA Insurance and Auto Insurance.
I feel, I need to report my experience with State Farm Mutual Automobile Insurance
Company, had on the following: Unilocal, Google+, Yahoo Business, FaceBook, Twitter, and
. I think, it is best for prospective State Farm Insurance consumers, to be aware of just what «A Good Neighbor– State Farm Insurance Company» ISN’T!
If I would have had the opportunity to videotape this entire incident for EMERGENCY
ROAD REQUEST SERVICE, you would then have the opportunity to evaluate the
situation for yourself. Nevertheless, I have the following witnesses for this NON-​SERVICE Emergency Road Request on Thursday, 5÷29÷14 between 9:30 AM and 12:00
PM PST:
1. Anita– (Telephone:1877/627−5757)7-State Farm Emergency Road Service
Representative (Atlanta, GA), Thurs. 5÷29÷14 @ 9:30 am. I told her exactly where
my car was, it was on Golden Gate Avenue– between Webster and Laguna streets.
The 2003 Honda Civic LX was on the NORTH side of Golden Gate Ave; the
tennis courts were on the SOUTH side of Golden Gate Avenue. I gave her my
license plate # 5EMR566; plus a description of it’s color, which is DUSTY GOLD
2. IMPORTANT: I told Anita– State Farm Insurance Emergency Road Assistance
Telephone Representative, that I was at a public telephone booth at the San
Francisco Public Library. My cell phone’s screen and LED Display had been
damaged to the point of non-​repair. I ordered a new cell phone, just before
Memorial Day Weekend. It was an on-​line purchase. It arrived on Wednesday
5÷28÷14, but my 415÷572−8511 old number wasn’t correctly ported. Therefore, I
Didn’t have a cell phone. These were all issues beyond my control.
3. It was going to take me at least ³⁵⁄₄₀ minutes to WALK to my car’s location at
Golden Gate Avenue– between Webster & Laguna streets. I specifically told
Anita, that I could not arrive until 10:15 to 10:20 am.
4. Jessica– Rosa Parks Senior Center/​Computer Technology Educational Specialist, Thurs, 5÷29÷14 @ 10:45 am. I came into her computer technology instruction room, I asked her if there was a pay phone I could use, or if they would be kind enough to let me use one of their business phones. I explained my Emergency Road Service Assistance dilemma, and that I needed to move my car ASAP.
5. Jacky– Rosa Parks Senior Center/​Pain Management Technician, 5÷29÷14 @ 10:50 am. She allowed to use their Pain Management phone. I called Paul Chew’s office telephone number (415) 682‑4300, which was listed on the State Farm Insurance Mutual Insurance Card issued to me. I explained my situation to the woman, who answered Paul Chew’s office number. Again, I explained my situation in detail to her. She stated, that there was a record of my Emergency Road Assistance request made with Anita on Thursday 5÷29÷14 @ 9:30 am. It was now 10:50 am, that 1 ½ hours latter-​why?! I told her, I would immediately go back to the car. I had place a note on the car.
6. Joe– City and County of San Francisco Social Worker, Thurs. 5÷29÷14 11:15 am.
Joe attempted to give me a jump, but my battery had no energy in it. It couldn’t
turn over my engine. I paid Joe $ 10.00 for his gracious help attempt. He can
verify that I was waiting by the car for quite awhile.
7. Lucky for me, Elliot– who had a motor home across the street, brought his truck battery out. He replaced it into my car. My engine turned-​over just as the SF Parking Ticket Personnel, where coming up street. $ 74.00 Ticket– STILL NO STATE FARM INSURANCE TOW VEHICLES. I am so grateful for the kindness of STRANGERS!

Paul is honest, ethical and provides great customer service. That’s all you need from an insurance agent. And frankly the policy, a rider on electronic equipment, is exactly what insurance should be.

I’ve contacted Paul Chew at State Farm to stop sending me junk mail about a month ago. Advertisements to sign up with him for Auto Insurance. Who ever I spoke to said they will take me off their mailing list. Today, I get the same exact junk mail in a pre-​printed envelope. If they didn’t take care of my request as simple as name removal, I can’t imagine how they would respond in a real crisis.
STOP SENDING OUT JUNK MAIL!!!
Edit: 6−14−13. Got another same junk mail. This is the 5^th time.
Edit: 7−18−13. Same damn Junk Mail again. 6^th time. Even after calling them to stop it and returning to sender.

Excellent and professional service from Paul. Being a relatively new driver in San Francisco, Paul was actually able to help me find out the best deal in the market. I tried so many other agents (some from State Farm, too) but none of them could beat Paul’s rate!
I highly recommend him.