Fillia Fransisca – State Farm Insurance Agent

Fillia stuck with me through thick and thin, even when I was struggling to make payments on time. It wasn’t like dealing with a faceless and heartless agent. Her customer service is above par and her fidelity to her clients goes beyond the hours of 9 to 5. Thank you so much for your excellent service! Impressed! Fillia and her team have been my State Farm agents since 2011 when I returned to San Francisco. State Farm was my insurer prior to that in Seattle for 14 years. I went through two periods of unemployment in SF during our economic slump through 2015. Fillia was always there.

I think a better business practice would be, when a customer says they are canceling their policies and there is a rider ON the policy that they are canceling, to simply ASK if they want to keep the rider. I can’t imagine anyone would want to do this, which is why this feels a little shady to me in the first place, but I think doing this would be in the best interest of your customers.
Personally, I didn’t even know it was possible to cancel a policy and not automatically have that also cancel the rider it is associated with — until we got billed for it.
And, your response makes it sound like I chose to submit a letter. I called, said I wanted to cancel my policies as I’d found better rates with AAA and was told I had to write a letter.

About 3 years ago, my parents decided to take me off their car insurance and to also switch carriers. Needless to say I was quite scared to go off on my own, until my dad referred me to Fillia. He had already met with her to go over his and my mom’s own insurance needs (car, life, house, etc) and said State Farm coverage was wayyyyyyyyyy lower than our previous carrier (AAA). I made an appointment to meet with Fillia on a Saturday morning, and by the time I had left, I had the insurance coverage I needed. I refer her to anyone that’s looking to switch insurance and also save money too. I got my husband to switch all his insurance stuff from his other carrier too.
Fillia’s very professional and extremely friendly. She’s not only our insurance agent, but our financial advisor as well. Her staff is also very efficient – there was one time someone had done a hit & run number on my car (my poooooor baby) and I was so frantic, I called her office and left a message, and someone from her office had gotten back to me pretty quickly to file a claim.
I can’t stress enough how happy we are with the services that Fillia & staff have provided to us! :)

Trust me. you get Excellent Service and Excellent price from this States Farm Insurance. I have got my insurance for the last few year and treated excellent!