Patty’s Dry Clean

Apparently they simply washed all our stuff together, as all our whites came back blue.

If you work in the Financial District like good olé’ muah, then this is a great place to take your dry cleaning. The fact that they use less abrasive cleaning solution, the clothes come back looking great, quickly at a reasonable price for the service and area, is really hard to beat. I definitely recommend this place.
I don’t know about alterations, but as far is drycleaning, this place is great. Keep mind that they close by normal office hours, so bet to pick up your clothes during your lunch break!

I have been using Patty’s Dry Clean about once a week for the last 4 months or so. The staff are always friendly and courteous. My clothes have come back properly cleaned and on time with every single order. I have had a few buttons repaired and am pleased with the service. They will continue to be my dry cleaner because they have done a good job and are located near my office.

Hat tip.
New hat went to the Burning Man blue.
Not new hat came back from Burning Man grey and was handed over to the friendly and transparent staff. They didn’t know if anything could be done.
It was returned blue and almost new.
Tip of the hat to the amazing Patty’s.

The seamstress is awful and ruined two pairs of pants. I wanted them hemmed to a length for 2 inch heels. I can’t even wear them with flats. She also used two colors of thread in the same hem, using bright pink for a two inch strip in the seam. Not exactly subtle. There was also damage to the nap on both pairs if cords. Oh! they are also uneven with one leg half an inch longer than the other. I’m so disappointed, it’s right by my office so I didn’t bother with reviews. What an expensive mistake!

I have read many complains about their service until one day I had no choice to go there to clean my dirty clothes. The lady was friendly to explain everything when I asked her about the dissatisfied customers’ complains on Unilocal,She smiled and said that not every customer will satisfy with the service.
For example, she said that they sew buttons for free when a customer uses their cleaning service. When I was there, another customer was picking up his clothes, and he was satisfied because they replaced 3 buttons for free. The lady also said she always re-​checks customer’s history when a customer complained about her service. If she found that there was no record of payment or order by the customer, she will charge the customer for fixing the buttons.
I thought it’s fair enough, so I dropped off my clothes. When I picked them up, the stains were all gone and the lady replaced the missing buttons even though I didn’t tell her to do so.
Thanks Patty’s! Several months have passed already since I first went to this dry cleaner, but they always give me the best result with reasonable price. Plus, they use Organic stuff and have a great alteration service.

Horrible customer service. I brought a shirt in for a button repair. One week later I had it laundered and the button fell off again (I also brought in another shirt at the same time and it came back missing a button). I brought the shirt back telling them that they just fixed the button and it fell off and the person at the desk said that there is no guarantee and that she would have to charge me again.
I was like «seriously» you JUST fixed last week and it and it fell off.
You should find somewhere else to bring your dry-​cleaning.

Clothes get clean, nice service. Little pricey… it’s because of the location though. Highly recommended.

Avoid.
I’ve brought shirts here three times; each time, disappointed in some way.
1^st time: shirt collars ironed flat against the front of the shirt
2^nd time: successfully removed a small stain from a shirt, but shirt came back missing a button. Wanted to charge me $ 2 to sew a new button on.
3^rd time: brought in another shirt to have small stain removed. Patty said «no guarantees,» to which I agreed. To me, this meant that there was no guarantee that the stain would come out, and I’m more than happy to pay you if the stain removal is successful; to her, that meant, «there is no guarantee that the stain will come out, and you will pay me without regard to my success.»
Stain didn’t come out. I returned the next day to gain a better understanding of why I was charged for stain removal if the stain was not successfully removed. Patty proceeded to argue with me, even raising her voice. To Patty, the customer is not always right, and she’s happy to take your money anyways in the process.
I indicated that I’d make the BBB aware of the issue. She promptly gave me a refund. I asked her to remove my information from her database/​CRM/​records.
Avoid.

When things work ok, this is a fine place, but it can be trouble when anything goes wrong, and that’s really what matters with cleaners.
Most cleaners are fine most of the time. But when you go to a cleaning place several times, sooner or later there will be some error. For me it was tightening the buttons on my coat, which they messed up. So I bring it back to have them fix the next morning (a Tuesday), when I hear it won’t be ready until Thursday evening. This being a coat I dropped off the previous Wednesday. Ok, so I stop by to pick it up Thursday less than five minutes after 6 and no help. She even tried to make shame me for being late — maybe I would have laughed it off if I was there for an ordinary pickup, but this was a delayed fix to a problem created by the cleaners. And it was getting cold and I wanted my only work-​appropriate coat back. No luck; hopefully I can get it back tomorrow.
The guy who works there during the day is very nice, although sometimes I have difficulty initially understanding through his accent, we always were able to work through it. On the contrary, the woman there in the evening jumped at the opportunity to insult me. I guess if you are going here, go earlier in the day.

Dear Patty’s Cleaners,
I think it would be helpful to take some active listening courses. When someone comes to you on a Monday and says they need the dress by Saturday and you respond with nodding your head and saying it will be ready on Thursday. I wonder what the heck is wrong with you because not only did you not get the stain outta my dress… it wasn’t ready until the following Monday. I remained proactive and called you 3 times during the week and you assured my Thursday. If you can’t do it, don’t lie.
Yours Truly
Dissatisfied Customer
Ps. I won’t be returning

Standard dry cleaning service that has yet to disappoint me. Keep it up Patty!

Generally I am not one of those that makes postings within Unilocal or other similar rating sites but todays experience was so unbearble I couldnt resist.
Patty’s Dry Cleaning is very convenient to my office but i will NEVER use them again.; and you shouldn’t either.
Reasons Being:
— Staff is VERY RUDE and argumentative
–There Turnaround is VERY slow… I was dropped off at 7;30AM Friday, the return was not going to be untili TUESDAY after 5!!! Any other dry cleaner it would be Monday. (Not saying a day is the end of the world, its just not typical good customer service)
–The quality of the cleaning is extremely poor
–Everytime I see the owner, she has a scowl on her face, VERY unpersonable and bitchy.
Plain and simple the service in every sense sucks… there are to many other dry cleaners in walking distance that will receive my business.

Never go here! This place wrote in permanent marker on the back of a brand new shirt. It shows through!!! I can’t believe a dry cleaner would have the audacity to use a permanent marker on a dress shirt. I had someone else drop off my shirt for me. Now their name is on my shirt!!! WTF!!! Did I mention they ironed wrinkles in all over my shirt?!

I used to have this awesome cush job where I could pretty much wear anything to work. I’ve literally gone into the office wearing jeans (and even yoga pants) and flip flops. AND NO MAKEUP.
But then I switched jobs and now I have to look pretty. So, my lack of real pants and dressier clothing led me to a shopping spree, which then led me to the tailor’s because I needed my slacks altered.
Since I live near Financial District, there weren’t many neighborhoody cute shops for alterations (where I hear they’re rumored to be waaay cheaper). I just sucked it up and took my pile of clothes to Patty’s Dry Clean, as it’s right across from my old office. I told the nice lady how long I wanted my pants ($ 12), and then told her that I wanted the original hems on some of them ($ 16).
I dropped my stuff off on Thursday, and she told me that they would be done Monday. She brought me my stuff promptly when I walked in, and I examined the original hems. Everything fit perfectly and was beautifully altered and pressed.
I know that I can get my pants and jeans altered elsewhere for a lot cheaper, but for the nice service and the close proximity to home, I’m definitely going to start taking my dry-​cleaning there in hopes that they do just as great of a job.

Been dealing with this place for almost 2 years with no problems until 6 months ago when I got my shirts back with stains all over them apparently from something they used during laundry. I had to go back and forth to get them all cleaned up.
Today I got my shirts back and they are not mine. The gentlemen working there tried to convince me that those are mine!!! I was finally able to counter that since they are 3 sizes larger. He asked me to come back next day but I asked him to look at what he has maybe my shirts are there already. Sure they were. I took them and will never be back. Their alterations services are a non-​starter as well.

Walking down the hallway at work in my nicest suit. Suddenly, I feel a strange draft on the side of my pants. YEAOW!!! the seam is splitting! I go over to Patty’s and an half an hour and 14 bucks later, my pants are fixed and I’m no longer wearing ventilated pants! Thanks!

not sure why so many negative reviews…
really quick — turn around in 2 days! good long hours during the week and even sat. and green!
downside: one time ruined the buttons on my suit. could be the suit’s fault… had to re-​sew (frayed thread, didn’t notice till later)

I’ve been wanting to alter a long, denim dress I’ve had since high school for a while now. With my Vegas trip just around the corner, I needed a quick turn around. I stopped by a few places but they were charging $ 30+ just to remove this lacing on the top and cut it shorter. While walking back to work in despair, I decided to check out the Rincon center as a last, desperate attempt.
Patty’s was not only able to have the alterations done in a day (and a half) but was also reasonably affordable ($ 18 total!) She said it’d be ready after 5pm on Friday (I dropped in after 5pm on Wed) but it was finished much earlier. She matched the color/​type of thread exactly and the dress looked GREAT! (Got lots of compliments while in Sin City. :D)
My only complaint: Wish they called me once my dress was ready for pick-​up. I called in by chance a few hours earlier to check on the status…
Other than that, I was impressed by the affordable prices and fast/​friendly service. Hope to be back! Thanks, Patty!

Executive Summary: Friendly, fast, convenient, and reasonably priced. I recommend Patty’s Dry Cleaning.
They have a same day service, but I am pretty sure they don’t do their stuff on site. Use common sense when looking for an immediate turn around on garments.
I had them spot treat some blood stains on a blue shirt, and some dinginess on a white one. Both looked excellent as a result. Medium starch was just right. I highly recommend this cleaner.