Neiman Marcus

Thank you Barbara for the awesome customer service in women’s eyewear!

For cashmere addicts like me, Neiman Marcus Last Call is amazing. I only shop here in the fall and winter to find great sweater bargains, and this location always delivers. Love it!

This is one of the WORST places I’ve ever tried to shop at! And I say «tried» lightly… I was in the store for over 25min before 1 person said a brief hello and it’s because I was in her way, or so I felt because she almost walked right through me… It’s not that there wasn’t employees there because I saw lots of them… It’s just that none of them even noticed I existed. I had a pile of stuff in my hand so it’s not like I did t need help or a dressing room. When someone finally offered me help it had been almost 40mins (I should have left). I went to go find my things that the only person who talked to me put in a dressing room and they could find my stuff. Finally after getting my items by a rude woman in the dressing rooms nothing fit and I was offered no help with sizes. I tried I buy one sweater and the girl behind me argued that the sweater wasn’t on the discount rack (after I found it there with 8 more of its type) so I just walked out. I’ll never go here again. I wish I could give a negative star. :(

I admire Neiman Marcus and people who shop there regularly. It’s not really my style. I am into outdoor preppy fashion like REI, LLBean… I’d be found at Uniqlo. but I love fashion and I like fancier brands. wait I have shopped at Bloomie’s, Nordie’s, Macy’s (nice Macy’s).so this isn’t that extraordinary… I loved walking by this place for the first time. I didn’t know they opened this last October. Nordstrom Rack for Neiman Marcus… who doesn’t love bargains, sales, and clearance clothing. There was so much too look through and explore. I wonder how often they change the clothing. I really liked the bags, perfume, and jewelry. I tried on some nice pants and a tank-​top shirt… I was convinced I should buy a bag… but in the end I picked up a necklace that I paid $ 55 with tax for. I’ll be back to Neiman Marcus Last Call.

Other times I visited this store I had great experiences, but today the day I come in to return something. ***Beware*** Seems like returning things here are frown upon.
2 individual standing on the side behind the counter talking 3 customers in line waiting. When it was my turn, the cashier got all cocky and made rude comments. She inspects the item looks at the receipt says this is a final sale and quickly flashes the receipt in my face and say look at the price this is final sale (with no «stamp» or any wording showing «final sale»).
I informed the cashier: I specifically asked the gentleman who rung me up prior to my purchase if this was fully returnable and he said yes… may be new and did not care much to put a «stamp» on the receipt.
She still insisted with the «discount» the item was final sale and said she will do an «acceptation» to process my return and give me a full refund.
Usually retail stores would give you store credit if an item is not returnable for original form purchase. But some how the cashier was able to complete the return on her own.
… And to add… most of the employee just stand around and talk. No work of any sort being done even if the store may look messy. There’s always something to do!!! They can at least pretend to work instead of standing around doing nothing.
Employees need to be retrained and improve on customer service!!!

Death and beware! I absolutely forewarn all thee that dares return a pair of Jimmy Choo’s to this store!

Date: 6÷1÷2015 Time: 3:35 PM 70° sunny and quite warm
Returning from Hot Cookie and wanting to get my 10,000 steps in on my Fitbit, I got off the F Muni bus at the corner of 5^th & Market to walk the several blocks to the Ferry Building. My first challenge was could I make it to my destination before 4:15 PM ambulating down Market Street and making pit stops along the way?
I couldn’t help but observed how people would prey on the tourists up and down Market Street. Well, I did not look like a tourist with my pink Raiders cap and my Oakland A’s sports wallet dangling around my neck. Cell phone tucked away (hidden from view of onlookers).
I noticed Last Call Neiman Marcus along the way. It was quite warm, so I decided to walk in and browse around on the ground floor. I did not want to spend too much time in the store; thus, I did not take the escalator down to the lower level. I can speculate that the men’s department was on that level.
Neiman Marcus has always been pricey. Some of the women’s clothing looked nice, fashionable and colorful, but the value was just not worth it. I did see a long sleeve white sweater that I liked but the price of $ 150 was a turnoff. The store was quiet. I saw a few shoppers, but I did not see too many employees around. One guy was stocking merchandise and another was helping a customer.
Based on what I have seen in the women’s department, I believe Nordstrom Rack has a better selection of women apparel and accessories.

This store is small and I can never find anything I like at Last Call. CL said that the men’s department was tiny. He’s the one who almost always finds things there. Doubt we will be back to this location.

Five stars for the deal I got here yesterday. Bruno Magli shoes down from $ 425 to $ 125.
One star for the customer service. I waited FOREVER while the cashier chatted casually and moved slowly with the customer in front of me… five people queued up behind me. We all got annoyed. By the time I got to the front of the line, I almost walked out… but the deal was just too good to pass up.
Don’t know if I’ll come back or not; it was a super low-​quality interaction but a really high quality product. Definitely left cranky, though.

Always great service and thank you for the consideration of a return beyond the time allotted. You will keep me coming back!

The name for this listing is misleading because it’s actually LAST CALL Neiman Marcus, which is an outlet and not the same as the department store.
I’ve been aware of this Last Call location for a while but just never made the time to come out here, as Nordstrom Rack down the street is closer to the main Westfield Shopping Centre and usually my stop for bargain hunting. Anyways, I happened to be walking down Market and thought what the hell and slipped in for a quick browse.
The store is pretty small compared to the Great Mall Last Call but I saw some DVF dresses and Equipment blouses on the first floor. Shoes and handbags were pretty limited. They have some fancy high end CZ rings in the jewelry cases. Sales staff were pretty much nonexistent and there were only a handful of shoppers browsing during lunch time, which was strange. I didn’t buy anything because even with the additional % of promo running at the time, prices weren’t that competitive.
This wouldn’t be my first stop for bargains. For that, I’d head down to Nordstrom Rack a few blocks down. I’d be surprised if this Last Call location lasts for another year.

This place was not bad. I picked up a pair of black slacks fully expecting to pay almost $ 100.00 for them and was pleasantly surprised that they only cost me $ 25.00. That said, none of the sales people explained the promotion to me while I was shopping, which could have resulted in me purchasing more items. Overall, this place has a lot of designers, but the clothes look picked over so there are limited sizes of the nice pieces and several sizes of the outdated and/​or overpriced pieces. I would not rush back here, but could imagine taking an occasional look.

I went to the grand opening and was so disappointed that I haven’t been back. I was expecting the same variety and discounts as the location in Livermore and it didn’t even come close. I think I’ll just stick to the Livermore location.

I had a bad experience with Neiman Marcus that has left me to not ever shop there again.
A sales rep did a terrible thing to me. I had boughten an item with a credit card. Thus rep charged me an additional $ 205 and then calls me to tell me «not to be alarmed.» That they will go aheas nd credit me back the $ 205. I contacted my bank and my bank told me that it can take up to 3 business days for this amount to be reflectrf on my account. I am in distraught still and terribly upset over what these people did to me. An «I’m sorry» from them is not enough for all the crap they have caused me. I will never shop there agaun and i now have no trust at all in this store.

HORRIBLE ! ABSURD! If I can write a letter to the President of the store I would ASAP. I came last week and had a rude awakening. A young woman I had asked help from was rude and unwelcoming Associate Brianna. She was very rude and I felt did not care about my well-​being as a customer. She did not smile once nor give appropriate eye contact when checking out. I asked her about the 10 $ text message promo I saw at the counter because the customer next to me had done it, but Miss Brianna failed to answer my question and just let it go without my discount. She said «oops too late «I felt deceived and because of this I will never give my business to this place and will tell everyone I know in my work office to STAY AWAY! I’ll stay at the bigger store …

HORRIBLE SERVICE!!! Employees are young and inexperienced… the caliber you would expect at a Kohls or Target. The employees lie and do not rectify their mistakes. Brett in particlur has no willingness to go above and beyond to maintain my repeat business. His attitude was «oh well».
Million dollar question… would I got back? No way… not to this store!!!

Awesome store. Perfect size. Good selection. Attentive and friendly service. Bought a few pieces that I’m quite excited about. A definite winner.

I sort of stumble upon the new Neiman Marcus Last Call as I was walking by. There was not much publicity for the store. It just opened on October 17^th. I got a bit of sticker shock when I looked at a few items $ 600 marked down to $ 345 sticker shock on a blouse. I am glad I looked around more and discovered some affordable under $ 50.00 items. There was a large variety of clothing and many dresses. The store is small, I saw a long line for the dressing room. I can only imagine what it will be like during the holiday shopping season. I will be back to see the fresh stock of clothing.

Danger! Danger! I am a major fan of Last Call. The quality is superb, natch, and I love buying items that were once out of my price range that are now super affordable! Plus they have discount after discount so you always end up getting a phenomal deal.
The SF location is brand spanking new, right next to the Four Seasons. I can see myself spending a lot of time — but not a lot of money — at this fabulous store.

Today was preview day so unless you received an invitation to attend, you don’t have access. Treats of mousse popsicles by Garden Creamery and sparkling wine provided by the store on this preview day.
Selection is less than you’d find at their Livermore location.