Mission Bay Optometry

Watch out!
You must specifically get the costs breakdown ahead of time to make sure you’re not getting screwed.
I only wanted my glasses Rx checked but they did and charged for a contact exam too that I would have said no to had I known the high additional cost.
They’re also gonna try to upsell you at every chance without telling you the real price until after.
The doctor was nice, though.

I posted this for Dr. Ashby Jones, and realized I should post it here as well. In all my years, I’ve never had the level of eye care that Dr, Jones provides. He is exceptionally thorough, thoughtful, knowledgeable and efficient. My lenses have always been perfect, unlike what I used to wind up with before I started seeing Dr. Jones, who determined it was the wrong prescription. 7 years ago I had excruciating pain in my right eye… he dogged it down after a couple of visits and prescribed a particular eyedrop and took care of having my pharmacy fill the prescription so I could pick it up when I got off work.
Sadly, now that I am retired and find it difficult to make the trip into the City, I must find another Dr. closer to where I live, but know it will be impossible for someone else to fill Dr. Jones’ shoes. I simply adore this doctor, and will miss joking with him (he always laughs at me!) as well as his excellent, professional, courteous care. Oh, and the staff have always been awesome. Since retiring, they mail my new eyeglasses to my home since it’s so far to travel, which costs $ 12, but much cheaper than the trip, and it’s always been great.

Dr. Brischer was great! I had been going to my previous optometrist for over 10 years, who has retired, and I was very comfortable with him. I have always had a fear of anything coming close to my eyes but Dr. Brischer put me at ease. She explained everything in full detail step by step. The office was very clean (a little cold… lol). The ladies at the front were very professional and welcoming. Sorry I didn’t get your names. I have just found me a new optometrist office. Thank you for making my first visit wonderful. See you soon!!!

The best eye exam I’ve ever had in my 30 years of wearing glasses. Dr. Jones is terrific, wonderful communication and thorough.

My first Unilocal review! I visited both Dr. Jones and recently Dr. Brischer as well, as I needed an appointment at short notice. It was second time I needed an ‘emergency’ appointment and I was taken in really quickly each time. I travel and move a lot and these were by far two best eye doctors I have ever had. They are incredibly focused and meticulous, make extensive notes during every visit that they refer to in follow-​ups to make sure your eye health is improving. Make sure your insurance covers the visits. Overall, I highly recommend these doctors, you’re in very good hands there.

Dr. Jones is the best eye doctor I’ve ever had. He wanted to upgrade me to a new type of contact lens last year as the ones I was using were fairly dated. We went through 4 different brands. He didn’t give up when I came back with yet another failed pair, and for a good 3 weeks, I was in and out of the office until we found a brand that works.
Not only is Dr. Jones a model of persistence, he’s also the nicest guy. I’ve never felt nervous in one of our appointments (he even has a super soothing voice) and he always takes the time to thoroughly answer any questions (no matter how silly or simple)!
I would be remiss if I didn’t give a shoutout to the awesome staff! My girls at the front desk are so friendly and sweet. There was one appointment when I was injured on the way to the office, and they sat with me and made sure I got home safely after my appointment. They are always very thoughtful and overall a delightful pair to see!
Ever since I started coming to Dr. Jones three years ago, I adore going to get my eyes checked! Favorite checkup each year!

Easy to get to on MUNI and very fast service. All state of the art equipment. Eyeglass selection was typical — so I ended up buying frames elsewhere, but very happy with exam and service.

Very thorough vision test and retina exam on first visit to Dr Jones. On time appointment start, friendly and helpful staff.

Coming here was such a great change in comparison to my previous doctors office. I was actually seen at my appointment time and didn’t have to wait in a crowded waiting room. My exam was so thorough that dr. Brischer found an error in my eyeglasses (which I ordered at another facility). The front desk staff is really friendly and even mailed me a copy of my prescription. I would definitely recommend coming here

Had a pleasant and thorough visit with Dr. Brischer today. She did a complete eye exam, helped me decide which contact lenses are best for my eyes and did not seem to be in a rush. She also took some extra time to explain a few conditions to me such as dark circles under the eyes, astigmatism etc. and gave me some information on these. She was very nice, patient but also knowledgeable! Would definitely recommend her.

I had great experiences at this practice. Dr. Brischer is knowledgeable and very easy to work with. She was straightforward, friendly and a great listener.
Most recently, I broke my glasses. I moved to the Midwest this past summer, but called the office to see if they had the same pair, since I LOVED the style. They bent over backwards to find the same frames — which had been discontinued by the manufacturer. Not only did they find the frames, but they were able to use my existing lenses in the new glasses. This whole process only took about a week — including mailing my glasses and shipping out the new ones. They had no reason to go this far for me– I’m not even a patient any more and I am the one who broke my glasses. I will be telling all of my SF friends about the office — and highly recommend checking them out.

Although Dr. Jones acted professionally, Mission Bay sends their frames to a vendor in Sac that has taken over 2 weeks to ship back. I will be heading to Playa del Carmen for the holidays without the Versace sunglasses that have my newly prescribed progressive lenses. This is absolutely unacceptable considering they are MY frames (I didn’t purchase through their office which doesn’t have a great selection anyway)! Their vendor also doesn’t ship anywhere but their office which in these circumstances is doubly frustrating. In fairness, the office would’ve tried to overnight (on my dime) but since my sunglasses won’t arrive to them until the Tuesday before Xmas eve, they wouldn’t make it to my family’s house before I leave the country. The fact that the office staff acted helpless was the worst part. I will be telling my entire company which is next door to their office not to use Mission Bay services and I hope anyone reading this yields my warning.
Btw, Dr. Jones told me I have UV damage that leads to cataracts and that I absolutely need to wear sunglasses even in overcast weather. Oh… the irony!

I had Dr. Christine Brischer. Great bedside manner, communicates well with the patient, takes the time to actually listen to what the patient is saying. I’d recommend her for an annual review!

Great and friendly staff on the phone and in person! I would recommend this place to people I know.

It is a pleasure coming to Mission Bay Optometry.
— The staff is friendly and attentive.
— Dr. Jones is cool, easy-​going, yet professional.
— The facility is clean and well-​lit. Probably due to the large lobby windows.
— Has the latest testing equipment.

This review is purely based on the customer service, because thanks to them, I didn’t even get to see the optometrists.
I walked over there to schedule an apt. The receptionist asked me who my insurance carrier was, I gave her my insurance card. She took down all the info from it, asked me if I wore contacts, my reply was no never. She gave me an apt for the evening. Well I came back on time for my apt, she asks me the same damn questions again, while having me sign the paperwork, which apparently was more important to her, she is telling me that unfortunately they only accept VSP. I have no clue what that is, so I asked if my insurance falls under that plan and she replied no.
Well thanks for wasting my time!!!
No apologies either!!! Really half the brains but compensated by twice the attitude? Go get some training so your docs don’t suffer in that process… jeez!

I love Dr. Brischer. She helped me figure out why my contacts have been blurry for most of the time while I’m wearing them. It’s because my pupils are slightly larger than other people and contacts have prescription in them in the middle part where it covers 95% of other people’s pupils. A small area of my pupils sit outside of that area, hence being able to see but having a blur around my vision. Dr. Brischer let me try out many different types of contact lenses throughout a few weeks to see if any of them will fit my eyes better. Even though it turned out that my original contacts were still my best fit, I appreciated the in depth evaluation Dr. Brischer gave me. At least now I have the peace of mind knowing what the problem is (I’m not going blind, yay!). I’ve had optometrists in the past who never caught this problem, and got my prescription wrong multiple times. Even though Mission Bay Optometry is a bit (a lot maybe) more expensive than my former optometrist, I think it’s totally worth it. There hours DO kind of suck… but if you work around here, it’s not a problem.
Con is, their glasses selection is weak. Especially if you are a hip young yuppy, or hippy, there aren’t many cool frames to choose from.

Dr Jones is my Optician. He is thorough and caring.
Hard to get an appointment, but worth the effort.

Finding a new doctor in a new location is always hard. Dr. Jones, Tanya and Kelly were really amazing and helpful. I was a walk-​in and did not mind waiting the 30 minutes for my eye exam. The most important part of my visit was that they accept VSP. I was not that impressed with their selection of frames but after careful consideration did find a diamond in the rough.
I look forward to my next visit.

I work near the Caltran station and Mission Bay was the highest rated optician on Unilocal.
I had 2 pairs of broken glasses and and since neither were perfect glasses to begin with I decided to try and get them fixed and a get a new pair of frames.
First of all the staff was very friendly and treated me with great respect. However I was told somewhat abruptly that frame selection was by appointment only but since no other customers were there they would help me. The technician started to fix my glasses after informing me that there was a $ 15-​$ 25 charge to fix them. I have never been charged a fee before and asked if the fee would go towards a purchase of new frames and was told no. This was sort of shock but since they were pleasant and conveniently located I went along with it for one pair. The Doctor actually ended up fixing my frames and he fit them nicely for me. My vision coverage wouldn’t pay for new lenses till December so we agreed we should wait till then for new frames.
The very next day I was coaching my son’s soccer team and was hit, you guessed it, right in the glasses. I needed my glasses to be fixed again. Since it was the weekend, I went my local Optometrist «Cushing & Gan Optometry» near my home in Walnut Creek.
THEY FIXED 2 pairs of my glasses FREE OF CHARGE and didn’t even ask if I had an appointment. Needless to say this changes my rating of Mission Bay.
If you live near Mission Bay I would still recommend them. For me I will stick with my local Optometrist.