Milgard Windows and Doors

Customer Disservice.
I wrote to Milgard through their Contact Us portal, provide very clear details of the replacement sash I needed including all of their own mfg specs copied verbatim from their own label affixed to the frame and got no response so I called, spoke with a completely disinterested non-​listener who could not comprehend the difference between the sliding sash and the jamb. All I needed was a replacement sash for one with a failed seal and is now collecting water between the panes, creating a very narrow aquarium of pooled condensation. ‘Lifetime Warranty’ means nothing to them. It’s a crappy window to begin with but because there are 3 others of the same line installed in the house (came with it) I wanted only to replace that failed sash. Her advice was to hire a glass company to repair it. Eff off, Milgard. I’m going to replace all of the windows now with another brand, one from a company that bothers to 1) train their customer service reps, and 2) actually honors warranties.

Very poor quality windows. I currently have 8 bad Milgard windows on my 13 yr old home. Of course, the «lifetime warrenty» only applies to the original owner, so now I need spend a fortune on new windows. I’m amazed this company is still in business since their reputation in the industry is so bad. Every contractor I’ve spoken to has told me they won’t touch Milgard with a ten foot pole. I guess because they’re so cheap they make money by selling in bulk to the uninformed. Avoid Milgard like the plague.

denver, co. milgard took 3 phone calls to get window replaced.
each phone call they assured me it would be done «asap».
when i called back after 2 wks. they had no record of my
order. this happened twice ! if you persist & don’t mind repeated
phone calls, they will finally get it done

The lifetime warranty isn’t so great. Takes them a long time to get the parts (if they even can) and then it takes them a long time to either ship them to you or send someone out to install the parts. Lifetime warranty is a lifetime warranty if you want to pursue Milgard on the phone for a half hour and wait 2 months… The spindle broke on my french doors. Most companies use solid metal spindles. Milgard uses hollow sheet metal spindles ones that come in 2 halves.

If negative stars were a possibility, I would give them a full negative 5-​star rating. They initially came out to do a measurement for our very large back room window and were very rushed. I asked them if they needed to do any double checking since the window is an awkward shape, but they assured me it was fine and left. Making an appointment for installation took a while because of the long waiting period to order our specific window (which worried me because our house was in closing), but we finally scheduled 2 weeks before our close. I took off work to be home for installation and what do you know, they had their measurements wrong and would have to order a new window. This put a high level of stress on the situation and when we rescheduled again, they put us in for the incorrect time slot, causing me to miss another day of work. Thanks for nothing Milgard, hopefully someone puts a rock through your windows so you can get some more practice.

Windows are fine, but nothing special. What is ‘special’ however, are the employees who manage customer service. I have never dealt with such a disorganized operation from a large company. From missed appointments to morons showing up unannounced ringing our doorbell repeatedly as we are dealing with a new born. Idiots. We’ve done three homes with Milgard and will never use them again.

My large San Francisco home is full of Milgard windows– I think 10 or 15 of their Fiberglass with wood clad. There is a «lifetime warranty» if you still own your house. Three or four have failed in the past 8 – 10 years. There is no hurry to come and fix it. AND, when you request service, they are «45 days out» and that’s just for someone to look at the window THEN, you wait at least another «45 days out» for the new window. The last window that failed I reported in March. They came out in late April, and then at the end of May and they broke the window when installing it. They put black electrical tape over the crack. Now it’s mid June and I did not hear from them and I called and they have me set up for July. If I had not called, would they have called me? The rep. on the phone (who initially could not find my account) said that they are at least 45 days out on any service requests. Here I am for 4 months with a bad window. Maybe they should hire more people to meet their service needs.

Service — awful! It has taken me months to a) schedule an appointment and b) to get my windows replaced. After months of waiting for them to come to see the window, then schedule an appointment they arrived and had the wrong color glass! Then they made me wait another whole month for the replacement. They arrived today and they had the wrong size! This is ridiculous. I haven’t had bedroom blinds in my new home for 5 months since there is a chance the windows will change and I already paid for the blinds! Wish me luck.

FIRE WARNING: I have now burned my fence and artificial lawn after installing these windows. The reflection from the windows and the fact that they are made with a very slight bow makes them act like a very large magnifying glass with the reflected light. The wood fence is almost chard 50% of the way through. The Artificial grass looks like a melted plastic bag. I would NOT recommend low-​e glass on the south side of a home without first knowing you may start a real fire.

Lifetime Warranty my eye! 12 years later I am replacing every single one of these rotting, broken, rusting, dry rotted, can’t open, fogged up windows. One by one as they die.
Milgaard says the warranty is not enforceable. Their excuse? They say that because my very large Victorian is two units, it doesn’t count. It’s not a single-​family. Now I ask you, how many people in San Francisco own a single-​family home? Very few.
NEVER AGAIN.
Having said that, I’ve looked online for other reviews and the owners of single-​family homes never get Milgard to honor the warranty either. Without a warranty, these things are useless. I bought 37 new windows. That’s right 37! In 2003. And One by one they have rotted, rested, and proved themselves to be worthless. I have already replaced seven, and I’m replacing five more as we speak. This has cost me a fortune. We’re talking hi-​five– figures.
Not to mention the leaks and ruined hardwood floors at the base of many of the windows, caused by the shoddy quality. That’s another low five figures. Come to think of it, after I end up replacing all of them, I’m pretty confident I will top six figures. And the windows installed cost over $ 40,000 to begin with.
NEVER AGAIN.

The best service ever with dealing with a manufacturer. As long as you got windows from them and you can find the serial numbers. Your in luck for free replacement windows for life. Really? Milgard called me two days before the real appointment. Two guys where here the day schedule 20 mins after… Mike and Jeff got the patio door replaced in under 20 minutes… Super friendly and clear what they needed to do…

We had 2 patio doors & 1 window (installed by previous owners in 2007) with deteriorated low-​e. I was pleased to see that the warranty extended to us (these carried a 10 yr warranty for subsequent owners). Milgard replaced them at no charge to us. Warranty reps were great, consolidated the order so that all 3 were done at same time (I called 3x as I discovered other low-​e problems). They also called a few days before to verify install date. Kudos to Art, who did the work.

This company is fantastic. They arrived when they said they would, Iinstalled the windows and were very professional and efficient. There is a life time warranty and they honor it.
Gary Owens

No quality control whatsoever with their windows — wrong measurements, scratches, air bubbles, UV coating on the wrong side, etc. And, their customer service is awful — non responsive and incompetent. I have wasted (and continue to do so) so much time trying to get them to honor their warranty. All10 new Milgard windows installed in my condo had problems and defects — not just with the installation but with the windows themselves. Their windows leak when it rains. They are the worst. Beware!

To all who are interested I’m purchasing Milgard windows and sliding glass door’s don’t do it. We purchased the vinyl painted windows and sliding doors. For over $ 20.000 dollars and this was the biggest mistake we ever made. The Paint is pilling off, the over spray on the inside of the white windows are horrible, The frames are separating, the screens don’t fit, The weather striping is full of black paint that scratches doors as they open and close. And these have a life time warranty, And all I get from customer service is a runaround. I’m going to write the CEO Gary Gessel a letter and see if it goes any where.

I had 8 windows installed in my manufactured home in 2004. I noticed a problem with one of the windows two weeks ago. They came out that same week and replaced it. Everyone at the Company was professional and caring. Thank you!
Good customer service is hard to find these days, right?

Hello, we have a brand new house and two of our Milgard windows have already spontaneously broken — just one pane of a double-​paned window, without any prior trauma to them. It’s not like the weather is that extreme in California either. BTW, their «lifetime warranty» doesn’t cover glass or vinyl windows; each window cost $ 200+labor to repair.

We purchased our spec home from a builder ten years ago. Earlier this month we had issues with two casement windows. One had a problem with the gears on the cranking mechanism and the closing mechanism broke off on the other. We contacted the local dealer and he put us in touch with our local Customer Service Rep, Dan. Dan took great and prompt care of us. He and both installers, Tim and Charlie, could not have been more professional with both their demeanors and the quality of their work.
We also had a small bathroom window that had a crack from the time we purchased the home. We never bothered with it because it was a small crack and we figured it would be costly to fix. Since Milgard was coming out anyway we decided to ask them about it (assuming we would have to pay for this problem). They ordered a replacement window and are coming to install next Thursday also at no charge. Awesome! (Update: They came and installed the new window exactly as promised. It was wonderful to have a fixed window… we should have done it years ago.)
We are relocating and building a new home in the near future. I will certainly purchase Milgard windows for our new windows. They stood by their warranty and were so pleasant to work with. Thank you Milgard!

Recently had Milgard sliding glass doors installed on our patio. They are virtually impossible to slide. Called dealer, Bentson Enterprises in Campbell, and they referred us to Milgard. Milgard support person called and they refuse to even look at the problem. They say the doors are heavy. So why don’t they slide? Because they are heavy? If you need patio doors, I suggest you pick another manufacturer. We have the same size Ply Gem in our vacation home and they work just fine.
Milgard service came, today, and adjusted and lubricated the doors. Now they work. Still a bit hard to slide, but much improved over original installation. One thing they need to do is replace the customer support person who takes phone calls. She is not helpful and tends to be nasty to customers. She said that Milgard refused to come and check out job. After several phone calls our dealer finally got them to come out and fix our installation so that the doors now work. It does not do the company any good to have a nasty person as the point of customer contact.

terrible customer service! I hate dealing with them! They are rude and catty and not warm what so ever. The windows that are holding up are fine but the 10 that I have had problems with over the last year STILL have problems with them! even when some one «comes out» its not fixed properly or doesnt close or lock or something else. One time one of the repair people supposedly came to the house «couldnt get phone reception» and left. I was home ALL DAY and never got a knock at the door or a buzz at my gate. I then had to plan accordingly for another day 2 weeks later to wait for them just so that the day before to confirm a time slot they schedule me for a slot that i said «any time except this 2 hour window». Im waiting for the rest of the windows to fall out so i can gut all of them and have a new person do it. Save your self and RUN!