Missing Link Plumbing and Rooter

I called 11 plumbers to help me get an ice machine set up… nobody returned my call. Nick was here within 2 hours and fixed everything… AT HALF THE PRICE. He rocks. Call this guy.

Nick is a crook and a hack plumber, do not hire him. He completely screwed up my job and I needed to get completely new plumbing. Thousands of dollars down the drain. There is a reason he is not a licensed contractor, he doesnt know what hes doing, I would highly recommend looking else where for any plumbing needs as the man is incompetent.

I do NOT recommend hiring Nick for work on your hot tub. He works hard, and he is caring and (I think, for the most part) honest. The problem, in my experience, is that (as far as hot tubs go) he is simply not competent — and, worse, he doesn’t admit his own incompetence, so he blunders and blunders and blunders for hours, days, weeks, costing me a lot of time and money in the process. To be fair, he only charged me for a tiny fraction of the time he spent working on my tub. Still, though, I am convinced that if I had hired someone who truly knew what he was doing with hot tubs, I would have saved myself many hundreds of dollars in parts I didn’t actually need.
When I called Nick, my hot tub had stopped heating. However, it had two working pumps, a working ozonator, and no leaks. Because it was an older tub, Nick convinced me that rather than just replace the heating element I should get a whole new controller. I do believe this decision made sense. However, he then led me to believe that he had some special in with some online company that only sold parts to professionals like him. I wanted to call them and pay with my credit card but he wouldn’t let me because, he said, they only deal with professionals. Okay, I said, well then in that case, I need a receipt. He never gave it to me — when he brought the part, he claimed that he had been short of money so he had had «a dear friend» put it on her credit card, so he didn’t have the receipt. So perhaps he grossly overcharged me for this part. I have no idea.
I do know that he and his two sons (who don’t actually seem to do any work) spent a huge number of hours installing the parts. I was surprised because I had done my own research and found a company
that would have sold me a whole new controller AND PUMP for less money AND had it all set up so that it could just be put right in and work. Instead, Nick spent probably 10 hours installing this one. Plus he bought several hundred (!!!) dollars, he claimed, of additional parts and supplies at Home Depot that were needed because my tub was so old. Okay, so then he gave me a huge break by only charging me for — I think — three hours of his time, when he spent much more time — BUT I believe he sold me a grossly overpriced part that resulted in much too much labor — that would have been unnecessary if he had bought from the supplier I myself found in a casual internet search.
But he did make it work. However — as he finished up, I said, «Is my ozonator hooked up?» He said «You don’t have an ozonator.» I was confused. I was sure I had had an ozonator. But at this point the guy had been working on my hot tub for 10 hours, and said I didn’t, so who was I to say otherwise?
As time went on, it became very clear to me that now my hot tub needed chemicals daily, whereas before it never needed them at all. Plus, the new system Nick had installed had taken away a key feature I had loved in my tub — the fact that it heated on a low speed even while I was in the tub. Now, it only heated with the jets on full blast. I didn’t like having to have the jets on full blast every time the tub needed to heat — it was noisy and seemed a huge waste of energy. I complained to Nick about this. He said «All hot tubs are like that.» I said, «No they’re not.» He then «spoke to his supplier» and confirmed that I was right, that what was needed was a 2-​speed pump, in which case it could heat on the low speed and have jets on the high speed. Apparently I had formerly had two different pumps, but when he put the controller in, he did away with my small pump. Therefore, to get back to what I had had before, I would have to buy a new pump for $ 200 plus installation charges. (Now, the website I had found would have included a new pump along with the new controller — for less than Nick’s super duper company apparently charged for a controller without a pump. A controller that took 10 hours to install. Or, at least, 10 hours for Nick to install.)
Then my tub developed a bad leak. Turned out it had been caused by Nick installing the pump wrong. Meant I had to drain the tub, wasting hundreds of gallons of water. And when I opened the motor compartment to drain it — guess what I saw — an ozonator, clearly labeled! How could this guy have worked on my tub for 10 hours and not seen it???
I could go on and on. Nick didn’t know how to remove my filter. The clogged filter was causing heating problems and Nick tried to convince me that I needed to upgrade my electricity instead! He insisted that all hot tubs needed to run on 220. Any internet search reveals that many hot tubs — like mine — are designed to run on 110. I had to fight with Nick to insist that no, the problem was not with my electrical system, it was with the tub. I had to do my own internet search to diagnose the problem.
There’s more, but I’m at my review length limit. Long story short, hire someone else to fix your hot tub.

Nick came to fix a backed up dishwasher that was smelling from rotting food. He ran a full cycle using a cleaning solvent, which cleared out the food and whatever else from the dishwasher. I have to admit I even got frustrated and asked him why he wasn’t in there fixing and clearing the pumps and whathaveyou. But he fixed it very simply and capably, and without charging for parts or a bunch of mechanical labor. Kudos.

Nick was fantastic to work with. He is professional, knowledgeable, and reliable. Our almost-​as-​old-​as-​I-​am water heater bit the dust and my husband (after a fit from me — I wasn’t going to put up with heating water on the stove for a sponge bath for more than one day) gave Nick a call.
Nick came by the next day to give us a quote and was able to do the work the same day. There were a few surprises that came up, and he had to work longer than he expected. Even so, Nick stuck to his original quote. He came back a few days later to finish some remaining items. Now, we have a nice, shiny, earthquake-​safe, energy-​efficient water heater. And I have hot showers!
I would highly recommend Nick.