Midas

I once came in with a nail in my tire. You know what they did to fix the problem??? They siliconed the perimeter of the tire and rim n filled the tire with air??? Like WTF I have had nails in my tires before you are supposed to check for leaks with soapy water then removed the nail n plug the hole! Not seal the rim and tire? Needless to say i got less than 15 miles before air started leaking out. At least I made it to a more competent shop. Who trains these fuckers or better yet are they trained???

DO NOT BRING YOUR CAR HERE FOR ANY TYPE OF REPAIR! Either the workers there are lazy, scammers and/​or not knowledgeable about cars that come in for service!
I’m pretty knowledgeable in general repairs so I know what I’m taking about.
The first time I brought in my sedan and wanted to get a regular oil change. Yes, I could have done it myself but I’m tired and thought it would easier if I would just pay and get it over with. So, I purchased my synthetic oil (6 quarts) and oil filter and brought it to Midas. Dropped off my car and majority of the day goes by and I finally get a call from Midas.
I picked up the phone and they said they couldn’t do my oil change because of an «oversized» drain plug! They said, since it was aftermarket, they can not touch my vehicle. My car has a factory «oversized» drain plug and the car is not modified! I was extremely upset because they just changed my oil a few months back without any problems. Why now? So, I picked up my car and left.
Second incident, today, Friday the 13^th. I brought in my Honda Odyssey for an oil change and tire rotation. I figured, I’ll get them another shot since I received a coupon from Midas for a $ 20 oil change and tire rotation. Called them and they said, come on in. As I arrived, everything went as usually and the guy up in front was writing out my service request. Once the write up was almost completed, the guy said my car requires synthetic oil and that the price will be $ 59.99. WHAT?! My van does not need synthetic oil and I’ve been putting regular Honda oil since day one. I mentioned that my car does not require synthetic oil and I requested for regular oil. He said, well, management said that they only use synthetic oil. More money for oil that a car does not require that type of oil?! The guy quickly mentioned that his management stated that when I mentioned that my car does not require synthetic oil! So… I think they were trying to scam into buying a more expensive oil and service! So much for my $ 20 coupon!
Very disappointed and I would not recommend ever coming into a Midas branch again!

Reasonably priced, good work and quick turnaround. What could have been a nightmare errand was a blip on the weekend radar.

A brand new $ 85 tire should not go flat and malfunction after driving for 100 miles.
My partner and I are from out of town and noticed that one of our tires needed to be changed. We went into Midas because it was the closest place open at that time, I regret not paying more close attention to the Unilocal reviews for this place. The person that helped us, Rob, was nice but he failed to adequately inform us about the very expensive purchase we were about to make. You would hope that a business would care about their customers and make sure that the customers get the right information to make the best decision.
Rob should have told us that HiFly tires are not only «economical» but also the worst tires prone to blowouts. I thought economical meant that maybe it will last about a year or less, I did not expect that a tire would completely malfunction after driving it for 100 miles. I took it to another store and they said it was also possible that someone at Midas did not properly install the tire and check the pressure gauge, causing it to leak while driving. Additionally when I called about the defective tire, Rob said he informed us about some insurance to buy but he definitely did not. I understand it was towards the end of the day and maybe he was tired but at least own up to your mistake.
Anyway, the point is to make sure that you get the information you need before making purchases here, if for some reason you chose to do that. Do not expect that they will give you the information you need, they just want to sell you things. If it was not clear, I do not and would never recommend this place to anyone.

0 star :(
I went to Midas because of the $ 19.99 oil change coupon but left very unhappy :(
1. Their visual courtesy checklist: The «Drain Plug» item is checked «OK» but they told me my drain plug has worn threads. Oral and written don’t match. Did they check off the items on the checklist seriously?
2. Because the drain plug has little worn threads, a worker told me that my car needs a new oil pan and quoted me $ 780. (There is a cheaper alternative but the customer was not informed.)
3. Now my car’s old engine oil is drained out and is lifted up — in the middle of something. I was informed that (1) replace the oil pan there (2) I arrange tow truck to move the un-​drivable car out from Midas. Oh No :(The car was driven by the owner to Midas for a simple oil change and then it became un-​drivable and needed to tow away. What a hassle would be to tow a car from Midas’ small parking lot with full of cars. The worker did not seem to care about the customers and their cars… care more about $$$ for sure… bad customer service? :(
What if a oil change had not performed by Midas, I would be happier for sure.
4. The oil pan price they quoted me is $ 525. Cheaper price is available from AutoZone. I asked if I go get the part from AutoZone and pay Midas for labor $ 255. The worker said no to this and cited parts must be purchased from Midas because it’s a company policy. I called Midas’ Consumer Relations hotline at 1−800−621−8545 regarding this company policy and was told the franchise sets its own… policy.
5. The worker said they would not put the drain plug (with worn threads) back in my car even I told him I will take responsibility for anything it happens. However, there is a cheaper alternative to replacing the oil pan ($ 780), but the worker did not bring it up and did not inform me the alternative. The manager later told me this alternative quietly and I chosen go with the alternative.
Thanks for reading this review!

I came here for oil and air filter change and is $ 100 and they hook me up with yell coupon and only spend $ 50.00 instead awesome deal.

Consumers BEWARE.
Brought my car in for a routine oil change and tire rotation. Picked this place because 1) it’s 5 minutes from my house and 2) there’s a coupon on its Unilocal page for $ 19.99 oil change + tire rotation (which is an awesome deal btw).
Pulled up in the parking lot in front of the store and walked into the lobby. I wasn’t greeted by the mechanics in the working area and I wasn’t greeted by the two workers inside the store. I waited a few minutes before they even acknowledged my presence.
Once they did they asked how they could help me. I told them and showed them the $ 19.99 oil change, tire rotation deal on their website. I said do you need the coupon. He said no they have it listed in the computer. Invoice prints and just lists oil change. Notified him, he asked to see the coupon and then adds tire rotation and then reprints invoice. He goes to drop keys and invoice to worker and they start on my car.
Check the waiting room and noticed it was pretty small but clean. The clerk was cleaning coffee pot so I’m thinking awesome, he’s making coffee. Nope. He didn’t even ask if I wanted it or anything, just cleaned it and left it there. Ok… Guess I’ll just watch them service my car.
I see the guy working on my car by the lift and just kinda watched what he was doing. I worked at jiffy lube when I was younger so I know what needs to be done. After he’s done I see him driving the car out of the work area and to the completed area. I asked if he did the tire rotation and he didn’t know it was suppose to. He then asked if I have the rim locks. There aren’t any. But anyways I told him invoice lists it and he goes and does it.
I went to pay as I walked into the store with the worker. I asked him if there was anything I need to be aware of on my car and he said no. But then the clerk said your brake fluid has high copper ppm and needs to be serviced. Don’t know if they actually tested the brake fluid since I know they didn’t check my brake lights, tire pressure, or windshield wipers. Otherwise he would have noticed I need a tire patched, new wipers, and a brake light replaced.
All in all… Don’t come here if you have no clue about cars. Oil change and tire rotation for $ 19.99 is a steal though so if you know about cars make sure you watch them service it. If you have no idea about cars, don’t come. They will probably try to rip you off.

Came in to do an oil change and another service and worked with the manager Jose whom I met at the geary location and was so awesome and hooked me up with a Unilocal discount. Always great service and gives me great advice and answers all of my questions when it comes to maintaining my car. Thanks!

I went in for a routine oil change. They were friendly and the oil change took about 45 mins. When the service was completed and I returned to my car, I noticed the car door, steering wheel, seat, and gear shifter were covered in grease.
I brought this to the attention of the people working there. A mechanic came out with a rag and gave a compulsory 10-​second wipe, said sorry, and tried to leave me. I persisted, pointed out the grease stains in the fabric of the car, and the mechanic dragged his feet to get some solvent. Even with this additional effort, my car was still grease-​stained. At this point, I just took the car home (my hands had a film of grease after driving) and deep cleaned the grease stains myself. Not very happy.

Went here for an inspection last month, got it done in no time. They found that I needed new tires and Jose matched the installation price from Costco so I could get it done right away and keep driving for my job. I went back today for an oil change and received the same great service and pricing. Thanks Jose for your friendly and wonderful service!

Just got my 4 tires done but ran into a problem, my rim was bent from previous incident and they fixed it at no cost, they could of easily charge me, and that’s what I call honest work. I highly recommend coming here just ask for Patrick or Rob.

They were really nice and accommodating. Took care of what I needed, thanks guys!
All i needed was an oil change and tire rotation, and i was charge $ 60.00! I do get full synthetic oil, mind you. I would highly recommend coming to this shop, walkins welcome, even during the holiday season. Good job guys! Keep up the hospitality!

Very unprofessional place. Felt uncomfortable for some reason being around these people that work there. It’s just the vibe they put out wasn’t very welcoming. Kinda like «what the hell you want.?» But Anyways I was told a price to swap out a tire and when I got there they changed that price on me. I thought that was just bad customer service. I mean I called and got quoted a price and drove their to have it not be honored really sucked. Prob wouldn’t recommend this place to anyone.

BUYER BEWARE – CONSUMER ALERT: Deceptive pricing practices, poor quality service, and absolutely customer horrific service:
1. WARNING SIGN #1: Took car in for oil change and paid for full inspection. Got total hassle over price because we had a valid coupon. Inspection missed brakes so bad that they were on the rotor on one set and 1 MM on the other. Battery was checked and told it was in great shape and full.
2. WARNING SIGN #2. Took car back in three weeks because brakes were getting really bad. Manager explained that person that did inspection had been fired for a different incidence. Got estimate that was higher than posted on the signage. Reduced price but still above average – I should have shopped around. They left the hazards blinking over the Sunday they were closed.
3. WARNING SIGN #3. Went to pick up car. Battery dead. Told it was battery issue not the hazards flashing. Got jump. While it was an older battery, how does it go from a positive check to dead? They didn’t turn off the flashers over the weekend. Manager was in pain and explained his back issue was due to a customer hitting him. (Wasn’t my wife or I) Any guesses why? Read on.
4. WARNING SIGN #4. Brakes smoking, seeking after full and new rotors done. Told it was normal. Took it back. Lifetime guarantee? They refused to look at them. Manager incredibly rude. Battery no longer holding charge? Told it was out fault and asked to leave.
5. WARNING SIGN #5. Took the car to have brakes checked to Firestone on Mission. Paid to have them checked because of how scary Midas and the manager were. Brakes adjusted, battery replaced and told that they would have done our brakes for $ 250 less and had it osted clearly on sign.
I grew up believing and trusting in one of America’s most iconic and well known brake repair shops. These guys put my family at risk and then told me it was my fault. AVOID! Oh, and by the way, I generally post way more positive then negative. Check out my profile. These guys are BAD. Next stop… BBB. That’s how BAD they are.

can’t beat $ 20 oil changes! also Jose was very helpful and worked with me to get a reasonable deal, thanks fellas!

So I had to get a smog check done and went to Autosmog on Shotwell. They also do brakes, so I asked Howard and Jesus to check my brakes. They reported back my rear brakes were at 80%, my front at 50%, so no work was indicated. Howard put it this way: «I’d love to take your money, but there is no need for you to replace your pads or have any other work done on your brakes for at least another 10,000 miles.
That pretty much sums up the experience with Midas. NEVER GOING BACK.

Jose and mike were amazing! I came in needing a oil change and then come to find out I needed something else done… Ughhhhhhhh… last thing I needed was to spend more money. After dreading having to pay more they offered me an awesome deal so I could save literally half of what was due. Super cool guys I would recommend coming back!!!

Just got my car serviced. Jose the front desk clerk was very professional. I’m also glad i was able to save a little with my coupons and Unilocal voucher. My car is ready for the winter. Thank you.

Took my car in for oil change, new brakes and alignment. Came in armed with coupons and Jose was nice enough to accommodate my crazy coupon addiction. Had a rattling sound in the back of my car which he told me was due to a missing bolt, which they fixed. Service prices and times as quoted.

This all happened between the two San Francisco stores. Whoever is in charge of this place should keep your employees and business practices in check because now I am writing a very detailed letter to several outlets about our experience. We were ripped off big time, lied to about work that was done, and personally insulted after asking questions and wanting a refund.
We got a new braking system installed. The next day the brakes were screeching very badly at every stop. We took it back in since Midas has a guarantee. Same thing. To make a long story short we took the truck in for the initial brake job and then three times to get the brakes fixed, with no results. We were very patient, and our truck was gone for hours if not the whole day every time. We were told that the brakes had been fully replaced, cleaned, checked, re-​checked. They would order heavy duty parts, replace them again, etc. What was wrong? They didn’t know. They said it could be the high mileage on the truck, or the camper shell, which was made for the 1500 Silverado.
After the fourth visit to Midas I called and just asked for our money back so we could take it somewhere else. I was hung up on several times by the manager Jeremiah while trying to come to a solution and resolve this issue. He admitted that the front brakes were replaced and then cleaned twice-​not what we were told. He said that since he had not heard the squeaking himself he could not verify a problem, basically calling us liars. We’re also told to appreciate all the «free» work that had been done so far. He said come in and he will fix it himself, what were the other mechanics doing? We took it in and he said it was the back brakes that were squeaking. I thought those were replaced.
When we picked up the truck after the fifth brake visit Jeremiah told us to sign the papers and get out. I told him I doubted they would be fixed this time too and who can I call if there was another problem since he wouldn’t help. He told us never come back, saying he was the boss. What about our lifetime guarantee? He also accused my husband of drinking and driving (when clearly I was driving and he had a beer after waiting for hours). and even threw in a comment about how he makes more money than either of us will ever make combined (where did this come from? He has no idea what either one of us do). I think he got a little defensive when we discovered that «his» store is a scam.
Here is the best part: After the third brake visit we were told that our truck needed a new transmission for $ 2400. I doubt there was any test drive because if there was they would have discovered the back brakes were the source of the screeching and fixed them. So, how did they diagnose this? If they could not fix the brakes I doubt they could handle a transmission. Turns out they must have blatantly lied to us about the transmission and after taking it to a transmission guy he confirmed there is nothing wrong. However, the brakes are slightly squeaking still sometimes. To add to this, I am over 6 months pregnant, which doesn’t mean anything except Midas is especially slimy for ripping off a family expecting. All we wanted was to make out truck as safe as possible for our little one and now we have had to take it somewhere else to make sure Midas didn’t mess it up! THIS COMPANY SHOULD NOT BE IN BUSINESS!!!

Went here for an oil change, so nothing big. They were great, though; fast, friendly, and no hidden fees. They even threw in a free tire gauge when I mentioned I didn’t own one, just to be nice.

Crooks.
Shame on me for not reading the reviews before I went in. I had put off getting new tires but the nail in the front left tire forced the issue. I went to Midas and and got the «buy 3 get the fourth free» deal for $ 163 per tire — a bit more than I had hoped to spend but not by too much. The staff also explained that Midas tires included nail repair and free balancing every 5,000 miles which sounded pretty good I was thinking that Midas was smart and was on their way to making me a customer for life. But while I was running some errands and they were changing my tires it dawned on me that the total estimate was about $ 100 too high — so I scrutinized the bill and discovered that this great service had cost me $ 80! When I went back to pick up my car they took it off the bill but this was a naked attempt to rip me off.

I really liked this place. They were prompt with my walk-​in appointment and were very quick with getting my oil changed. The service rep was extremely nice and not pushy. He offered me information about getting new tires but was not forceful at all. I would definitely go back here.

$ 19.20 per quart for Automatic Transmission Fluid? Buyer beware! When I asked the owner about his quote for a transmission I did not have, he became defensive, threatening, and even tried to hold car hostage by denying me use of the American Express I’d used the day before, saying «I’ve got your keys». I paid $ 340 for two tires and a 4 wheel alignment. The next day I drove the car on the freeway and found it pulling hard to the left. I was near Midas Daily City and had it evaluated. Car was majorly out of alignment and they said take it back. I have no intention of ever going to that place again. I paid them an additional $ 79 for alignment to correct the dangerous state in which this SF Midas put the vehicle. One wonders also how they charged me for a 4-​wheel alignment with a fixed rear axle and if the alignment they charged me for being set into oncoming traffic was deliberate, negligent or both.

Where to begin? Friend brought my 98 VW Golf in for routine stuff: oil change, two new tires, alignment. During that work, the shop found a bunch of leaks: oil pan and gasket/​valve, automatic transmission fluid leak.
Midas said it would take $ 1,200 to fix all that, plus replace the automatic transmission fluid and filter.
Problem is, I don’t have an automatic transmission. I have a manual transmission.
When this was brought to the manager’s attention, he became defensive. He told me that that my friend was argumentative and rude. (Friend says an argument ensued after the automatic-​manual fiasco, but I wasn’t there. I have no doubt that there was an argument and that words were exchanged, but that’s beside the point).
What I do know is that the following day, another Midas shop had to redo the alignment that this shop did because it was way off. The day after that, I brought the car into the shop that’s been doing work on my car for nine years — and they found NONE of the leaks that Midas found. None — and they also managed to notice that I have a manual, not an automatic transmission.
I’m filing complaints with the Better Business Bureau and the California Bureau of Automotive Repair. But for now, put simply: I’d rather have ISIS work on my car than these guys. Avoid at all costs.

I took my car there for oil change today. The staff is very nice and attentive. He recommended me that the air filter and tires need to be changed. I was going to do that next time since I was in a hurry. He said he will have two technicians to work on my car to speed up the process. Great service. I really appreciated it. Unfortunately, everything went well until I got the car. (as shown in the picture) Since I was in a hurry and really needed to go, so I thought, alright, perhaps my stuff is in their way so they pull out my stuff from the compartment. Fine, I’ll fix it later. After I finished my errands, I took a good look into the mess, a dirty filter was left on the seat, and I saw there is a empty space inside the compartment. And that empty space is where the filter is supposed to be… Did they ever change my filter? On top of that, the compartment is opened, the arm rest is taken off, my stuff is all over the place. Very unprofessional. I feel like my car just got vandalized… The one star is given to the friendly staff and the fast service. Regret.

I brought my BMW M5 in for a repair on my passenger side front tire after driving over a nail and the sensor came on. They’ve informed me that I would need a brand new tire. But in addition to that, I would need to purchase an additional tire to balance my tires out. I asked them how much it would cost and they said ordering both tires, roughly $ 600. I told them I’ll be back. I went across the street and they pulled out the nail, patched the hole for $ 15. Not nice Midas, not nice at all.

So, let me just tell you when it comes to automotive things, I can be a real jerk of a customer some times. I mean I’m a know-​it-​all, I get on line and double check every part being replaced, and find «like kind» labor cost projections where possible. I then bring all that to bare in demanding the absolute best price possible, and needless to say this can be tedious and I’m sure very frustrating on the receiving end. Well, last week my brakes gave out, and I don’t mean just gave out. I mean I rode that braking system to the point of complete failure, and destroyed every working part in the brake system in the process. And believe it or not, you can actually do that if you do what I did.
However, who in their right mind has ever heard of a complete failure of almost every single part, right? Then me being me, I swore I was getting shafted because even though my chosen profession is not that of an auto mechanic, I of course know way more than the actual experts right? (THAT SARCASM BTW). Any way, these guys were great!!! Super professional, and answered every question I had, and worked with me big time on the price!!! And I know what a pain I can be. But these guys took it in stride. More importantly, they were honest, and showed me the failed parts and why. That was huge to a know-​it-​all like myself! I give five stars, only because six are not available. Professional, quick, curteous, and fair priced. You can feel good taking your car or truck here!